• The Journal of Asian Finance, Economics and Business
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• 제9권7호
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• pp.173-183
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• 2022

With over 15,000 Thai restaurants worldwide and 5,342 in the USA alone, Thai cuisine has been repeatedly internationally acclaimed for its taste, flavors, smell, and nutritional values. The Thai Ministry of Commerce has also established a global objective to find and award the best Thai food restaurants using Thai Select Premium (TSP), Thai Select Unique (TSU), and Thai Select brand labels. Therefore, using systematic random sampling, 620 diners were selected from certified Thai Select restaurants (TSR) in either Los Angeles, New York, Miami, or Chicago to ask for their opinions concerning factors important to each restaurant's service loyalty (SL). The four constructs, 18 observed variables, and six hypotheses were analyzed using LISREL 9.1. Results revealed a significant positive effect (88% R²) on the causal factor interrelationships on TSRs' SL. Additionally, the three factors affecting SL the most were service tangibility, taste perceptions, and brand image, with total effect values of 0.94, 0.43, and 0.31, respectively. Finally, when each US diner was asked why they chose to eat Thai food, respondents overwhelmingly indicated that taste (49.50%) and healthiness (32.90%) were most important. The study also adds to the literature by highlighting the importance of Thai cuisine contributing to healthier lifestyles.

• Nutrition Research and Practice
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• 제15권sup1호
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• pp.79-93
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• 2021

BACKGROUND/OBJECTIVES: The purpose of this study was to examine the effects of knowledge about coronavirus disease 2019 (COVID-19), attitude, subjective norm, and perceived behavioral control on behavioral intentions to practice COVID-19 preventive behaviors using the theory of planned behavior (TPB). SUBJECTS/METHODS: A total of 519 restaurant customers' responses was collected in this study through an online self-administered questionnaire. Descriptive statistical analysis was performed on socio-demographic factors. One-way analysis of variance and t-test were conducted to determine differences in the constructs from the TPB according to age and sex. The hypotheses were tested using structural equation modeling (SEM). RESULTS: SEM revealed the positive effect of knowledge about COVID-19 on attitude, subjective norm, and perceived behavioral control to prevent the spread of COVID-19 in restaurants. Attitude, subjective norm, behavior intention, and knowledge positively affected COVID-19 preventive behavior intentions in restaurants. CONCLUSIONS: The results of this study confirmed that the TPB is helpful in elucidating the determinants of consumers' intention to practice COVID-19 preventive behavior in restaurants. These findings can help policy makers and professionals provide material for further public health interventions and inform them about awareness-raising, guidelines, and health education programs.

• 유통과학연구
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• 제19권8호
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• pp.69-80
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• 2021

Purpose: This study's purpose is to explore the relationship between entrepreneurial marketing orientation on new product development performance via marketing and innovation capabilities. Research design, data, and methodology: This research has applied a survey method which involved 159 respondents from food retailers among Michelin Guide Restaurants in Thailand. The literature's existing measurement scales were used to operationalize the constructs proposed in this study. The analyses were conducted using Partial Least Squares-Structural Equation Modeling (PLS-SEM) to test the hypotheses. Results: The results have shown that new product development performance received positive and direct impacts from entrepreneurial marketing orientation, particularly in three dimensions: customer value orientation, opportunity-driven initiatives, and leveraged resources. Likewise, new product development performance received a positive, indirect impact from opportunity-driven initiatives, risk management, customer value orientation, and innovation that is focused on marketing and innovation capabilities. Conclusions: The results are useful for Thai food retailers as to strategy formulation in order to attract tourists from all over the world to tourist destinations in Thailand. Therefore, this empirical study is extremely important for domestic economic development and the international economy. These findings provide theoretical and managerial contributions for developing competitive strategies which will lead to sustainable business practices, as well as for providing future research directions.

• 한국프랜차이즈경영연구
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• 제14권1호
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• pp.57-74
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• 2023

Purpose: As global interest in environmental issues increases, the demand for green products/services is increasing. Companies are establishing eco-friendly policies to meet the changing expectations of customers. Therefore, this study aims to analyze the effect of eco-friendly behavior and third-party certification on trust, satisfaction, and loyalty as well as the mediating role of satisfaction based on SOR and signaling theory. Research design, data and methodology: This study collected data from 501 respondents who visited restaurant and analyzed using measurement model with SPSS 28.0 and SmartPLS 4. Results: First, restaurants' eco-friendly behavior and third-party certification (TPC) positively influenced trust while these did not influence satisfaction. Second, trust positively influenced satisfaction. Third, trust and satisfaction positively influenced loyalty. Fourth, TPC had stronger impact on trust and satisfaction compared to eco-friendly behavior in female group while TPC had stronger impact on trust in male group. Conclusions: This study emphasized the importance of TPC over eco-friendly behavior. Restaurants should maintain pro-environmental behaviors such as reducing single-use items while obtaining TPC such as ISO and LEED certifications to increase customer trust. It also found the importance of trust and satisfaction in securing loyal customers. Restaurants should make efforts to build bonds with customers through authentic marketing such as events that encourage customer participation.

• 한국식생활문화학회지
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• 제24권6호
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• pp.581-587
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• 2009

This study was conducted to establish basic data to improve the service quality of the Korean food service industry by evaluating the experience that Chinese tourists have at Korean restaurants. To accomplish this, we analyzed the common dining out style of Chinese tourists and how their expectations were influenced by the Korean culture and movies and dramas. We then compared the customer satisfaction of Chinese tourists before and after visiting Korean restaurants. The results of this study suggest that before and after visiting Korean restaurants. The results of this study suggest that advertising of the Korean culture and movies and dramas to Chinese who dine out on a regular basis should be accelerated. In addition, the Korean food industry must develop distinct marketing strategies and improve the food menu and service to satisfy Chinese tourists who visit Korea often.

• 한국식생활문화학회지
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• 제21권4호
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• pp.406-413
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• 2006

This study investigated legal environments on customers' experiences of accidential losses in a restaurant service. A wide review of the cases showed that restaurant customers' experiences of accidential losses are classified into 11 types as follows; loss of personal belongings with posted warning, loss of personal longings without posted warning, injuries in a restaurant with posted warning, injuries in a restaurant without posted warning, injuries while eating, food poisoning, injuries from defective tablewares, allergic reactions, illegal or unsanitary food supplies, and false labeling of countries of origin. The results of this exploratory study revealed that the respondents had experienced some out of those 11 incidents in average 2.6 times in all of their restaurant visits, and the incidents frequently happened in independent restaurants rather than in fast-food establishments, family restaurants, or hotel restaurants. The results also showed that the accidents from illegal or unsanitary food supplies was happened most frequently and false labeling of countries of origin was mostly anticipated increasing in the future.

• Journal of Nutrition and Health
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• 제53권6호
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• pp.676-687
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• 2020

본 연구는 질병관리청의 국민건강영양조사의 5개년 (2012-2016년) 자료를 통합하여 19-64세 성인 19,779명 (남자 8,034명, 여자 11,745명)을 대상으로 우리나라 성인의 대표적인 다빈도 음식 11종에 대해서 식사 섭취장소, 성별, 세부 연령에 따른 1인 1회 섭취분량의 차이를 살펴보았다. 1인 1회 섭취분량은 극단값의 영향을 배제하기 위하여 중앙값 (50th percentile)으로 제시하였다. 밥류 (쌀밥, 잡곡밥), 국류 (미역국, 된장국), 김치류 (배추김치), 볶음류 (멸치볶음, 돼지고기볶음), 나물류 (시금치나물, 콩나물), 찌개류 (된장찌개, 김치찌개)에 대하여 살펴본 결과, 외식에서 가장 높은 섭취량을 보인 음식은 쌀밥과 김치찌개였다. 김치찌개의 경우 모든 연령대의 남자가 다른 식사 섭취장소보다 외식에서 높은 섭취량을 나타내었는데 성인 남자의 모든 연령대에서 가정식보다 외식에서 쌀밥의 높은 섭취량을 보였고 여자는 '50-64세'의 외식에서 높은 섭취량을 나타내었다. 김치찌개의 경우도 모든 연령층의 남자가 외식에서 가장 높은 섭취량을 보였다. 단체급식에서 높은 섭취량을 나타내는 음식 중 특히 된장찌개는 '30-49세 남자', '50-64세 남자'의 단체급식에서의 섭취량이 다른 식사 섭취장소보다 높게 나타났으며, 돼지고기볶음은 모든 연령대의 남녀가 단체급식에서 가장 많이 섭취하고 있었다. 이러한 분석을 통해 우리나라 성인의 식사 섭취장소별 다빈도 음식의 섭취량이 성별, 세부연령별 차이가 큰 것을 알 수 있었다. 특히 단체급식과 외식에서 많이 섭취하는 음식의 경우 나트륨 함량이 높은 김치찌개, 된장찌개, 돼지고기볶음 등이 있어 단체급식이나 외식을 하는 대상자에게 적정 1인 1회 분량에 대한 영양교육을 실시하고, 외식업체를 위한 표준 레시피 등의 제공을 통해 나트륨 저감화 노력이 필요한 것으로 보인다.

• 한국콘텐츠학회논문지
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• 제18권2호
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• pp.396-404
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• 2018

본 연구는 정부의 소규모외식업에 대한 지원정책의 일환인 착한가격업소에 대한 소비자의 인식에 관한 주관성 연구를 통하여 정부지원정책이 외식업소의 경영자입장에서 보다 이용자의 입장에서 어떤 효과가 있는지를 파악하기 위하여 착한가격업소 지정 외식업소 이용에 대한 소비자의 주관적 관점을 분석하고자 Q-방법론을 선택하여 탐색적 연구를 진행하였다. 이를 위해 진술문카드를 응답자가 분류하는 방법으로 분석 작업이 행해졌고 Q모집단을 선정하여 구성하고, 이를 통해 진술문을 작성한 후 P샘플을 선정, 분류작업을 거쳐 얻어지는 Q-sort를 PC QUANL 프로그램을 이용하여 Q요인분석을 통해 분석하였다. 분석결과 총 4가지의 유형으로 분류되었는데, 제1유형[(N=5): 가격대비 양적추구형], 제2유형[(N=2): 가격대비 맛추구형], 제3유형[(N=2): 청결추구형], 제4유형[(N=1): 위치확인형] 등으로서 각 유형마다 각각의 특징이 있는 것으로 나타났다. 이러한 분석을 통하여 검출된 각각의 주관적 의견은 추후 다양한 연구의 밑거름이 될 것이며 향후 착한가격업소의 마케팅 수립과 정부의 외식업소 지원정책 방향에 있어 참고자료로 활용될 수 있을 것이다.

• 한국콘텐츠학회논문지
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• 제21권6호
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• pp.505-512
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• 2021

본 연구는 서울지역 5성급 호텔 레스토랑의 경쟁력을 강화하기 위한 연구이며, 대응표본 t-test를 활용하였다. 연구 결과는 첫째, 호텔 레스토랑의 중요도 변수는 '음식의 맛과 질(4.30)', 그리고 '메뉴의 다양성(4.17)' 등이 높은 변수로 측정되었다. 둘째, 호텔 레스토랑을 방문하는 고객들이 만족한 변수는 '음식의 양(3.86)', '음식의 맛과 질(3.78)', '메뉴의 다양성(3.75)' 등이 조사되었다. 셋째, IPA 분석결과 1사분면의 변수들은 레스토랑 직원의 전문성, 레스토랑의 실내 청결도, 제공되는 음식의 맛과 질, 제공되는 메뉴의 다양성, 신속한 서비스, 음식 플레이팅, 제공되는 음식의 양, 레스토랑의 분위기, 외부환경 등이 도출되었다. 2사분면에는 레스토랑 식기류의 청결도, 음식의 신선도, 레스토랑의 전망 등이 조사되었다. 3사분면에는 주위의 평판, 레스토랑 화장실 청결도, 테이블 청결도, 주차시설, 교통 및 편의성 등이 이에 속한다. 마지막으로 4사분면에 속하는 변수는 적당한 가격, 가성비 및 가심비, 레스토랑 직원의 친절도, 레스토랑 직원의 복장 및 용모, 레스토랑의 인테리어 등이 조사되었다.

• 한국식품영양학회지
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• 제24권3호
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• pp.329-339
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• 2011

The purpose of this study was to compare the effects of service failure magnitude on perceived justice, positive emotion, and revisit intention at restaurants between a collectivist culture(Korea) and an individualistic culture(United States). The results showed that the higher a customer's perception of service failure magnitude, the lower the perceived recovery justices in both cultures. The distributive, procedural, and interactional justices had a favorable effect on positive emotions in both cultures. Other findings revealed that interactional justice was the best predictor of revisit intention in Korea, while distributive justice was the best determinant of revisit intention in the United States. This research suggests that global restaurant managers need to understand how cultural orientation influences consumer perceptions of service failures in order to develop a highly targeted and effective service recovery.