• Title/Summary/Keyword: Knowledge-based Services

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Production and Innovation Networks of Services in the Long-live Area of Gangwon.Jeju - In Comparison with Honam Region - (강원.제주 장수지역에 있어 서비스기능의 생산연계와 혁신네트워크 -호남 장수지역과의 비교-)

  • Song, Kyung-Un;Jeong, Eun-Jin;Park, Sam-Ock
    • Journal of the Economic Geographical Society of Korea
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    • v.9 no.1
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    • pp.97-122
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    • 2006
  • The purpose of this paper is to analyze production and innovation networks of services in the long-live area of Gangwon and Jeju Provinces and to suggest a policy direction for regional development of rural areas where have been neglected in the knowledge-based information society. Four counties in the Honam Region, the long-live belt of Korea and two cities (Jeonju, Gwangju) are surveyed for the purpose of comparison with the Gangwon and Jeju areas. Production and innovation networks of research and supporting activities and tourist services are analyzed based on intensive interview surveys of the regions. The result of the analysis suggests that the innovation networks among the economic actors have considerable impacts on the innovation processes of the service activities and the service functions in the rural area are somewhat developed with local industry after the practice of local autonomy. The processes of innovation networks are progressed differently by the hierarchy of the regions as well as by the function of services such as research and supporting activities and tourist services. The direction of the rural development in the knowledge-based information society seems to be intensifying the networks among the innovative actors and developing virtual innovation networks for the development of rural innovation systems.

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A Study on Customer Knowledge Acquisition Strategy via a Customer Center: A Case of Voice Recognition Technology Application (고객센터를 통한 고객지식 확보 전략: 음성인식기술의 적용 사례)

  • Hong, Byoung Sun;Koh, Joon
    • Knowledge Management Research
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    • v.19 no.1
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    • pp.147-174
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    • 2018
  • Recently, firms have been putting forth significant efforts to fulfill various demands and high expectations of customers. The role and importance of customer centers as a direct contact point for customer relationship management are more emphasized than previously. A customer center draws attention as a new alternative to secure corporate competitiveness as it contributes to sales increase, being in a position to satisfy customers' needs by ensuring customers' access to information. A customer center is an aggregation of various information and communication technologies. In particular, a voice recognition/analysis technology based on big data can elaborate customer services further, enhance customer satisfaction, and trigger constant interactions with customers. A customer center can be transformed to a hub of customer knowledge and the embodiment of business intelligence in the front line of business. This article is a case study on how the customer center of the K life insurance company regarding customer center operation collects and analyzes customer information and how it has established its voice recognition/analysis system based on big data to improve customer experience management. Factors affecting the successful introduction and implementation of voice recognition/analysis system to a firm, are examined.

Developing a Web-Based Knowledge Product Outsourcing System at a University

  • Onte, Mark B.;Marcial, Dave E.
    • Journal of Information Processing Systems
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    • v.9 no.4
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    • pp.548-566
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    • 2013
  • The availability of technology and the abundance of experts in universities create an ample opportunity to provide a venue that allows a knowledge seeker to easily connect with and request advice from university experts. On the other hand, outsourcing provides opportunities and remains one of the emerging trends in organizations, and can very clearly observed in the Philippines. This paper describes the development of a reliable web-based approach to Knowledge Product Outsourcing (KPO) services in the Silliman Online University Learning system. The system is called an "e-Knowledge Box."It integrates Web 2.0 technologies and mechanisms, such as instant messaging, private messaging, document forwarding, video conferencing, online payments, net meetings, and social collaboration together into one system. Among the tools used are WAMP Server 2.0, PHP, BlabIM, Wordpress 3.0, Video Whisper, Red5, Adobe Dreamweaver CS4, and Virtual Box. The proposed system is integrated with the search engine in URLs, Web feeds, email links, social bookmarking, search engine sitemaps, and Web Analytics Direct Visitor Reports. The site demonstrates great web usability and has an excellent rating in functionality, language and content, online help and user guides, system and user feedback, consistency, and architectural and visual clarity. Likewise, the site was was rated as being very good for the following items: navigation navigation, user control, and error prevention and correction.

Development and evaluation of continuing education course in renal nutrition

  • Karavetian, Mirey;Rizk, Rana
    • Nutrition Research and Practice
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    • v.10 no.1
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    • pp.99-107
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    • 2016
  • BACKGROUND/OBJECTIVE: Competent renal dietitians are crucial for better patient compliance and clinical outcomes, specifically in critical settings. The aim of this study was to develop and evaluate an evidence-based course in renal dietetics for dietitians working in health care systems where dietetic specialization is absent. SUBJECTS/METHODS: Fifteen licensed dietitians working with hemodialysis patients in Lebanon were randomly recruited to participate in the course. The latter was developed by the study's primary investigator, according to evidence-based practice guidelines, and focused on all aspects of renal nutrition. Total course duration was 28 hours spread over a 2 month period. Dietitians' knowledge in renal nutrition was tested pre- and post-training through a 23-item questionnaire; the total score was expressed in percentage (< 60% score indicated insufficient knowledge). Paired-samples t test was used for statistical analysis. RESULTS: Overall knowledge of the dietitians significantly improved post-training and reached satisfactory levels (pre: $38.75{\pm}17.20%$, post: $62.08{\pm}21.85%$). Sub-analysis of the change in the knowledge showed significant and satisfactory improvement only in 3 topics: 1) correct body weight use in calculations, 2) energy estimation method and 3) phosphorus management. Knowledge in the fluid management significantly improved but did not achieve a satisfactory level. CONCLUSION: The course significantly improved dietitians' knowledge in renal nutrition. If adopted as part of the continuing education of dietitians in countries that lack dietetic specializations, it may serve the first step towards improving health care practice.

Heterogeneous Lifelog Mining Model in Health Big-data Platform (헬스 빅데이터 플랫폼에서 이기종 라이프로그 마이닝 모델)

  • Kang, JI-Soo;Chung, Kyungyong
    • Journal of the Korea Convergence Society
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    • v.9 no.10
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    • pp.75-80
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    • 2018
  • In this paper, we propose heterogeneous lifelog mining model in health big-data platform. It is an ontology-based mining model for collecting user's lifelog in real-time and providing healthcare services. The proposed method distributes heterogeneous lifelog data and processes it in real time in a cloud computing environment. The knowledge base is reconstructed by an upper ontology method suitable for the environment constructed based on the heterogeneous ontology. The restructured knowledge base generates inference rules using Jena 4.0 inference engines, and provides real-time healthcare services by rule-based inference methods. Lifelog mining constructs an analysis of hidden relationships and a predictive model for time-series bio-signal. This enables real-time healthcare services that realize preventive health services to detect changes in the users' bio-signal by exploring negative or positive correlations that are not included in the relationships or inference rules. The performance evaluation shows that the proposed heterogeneous lifelog mining model method is superior to other models with an accuracy of 0.734, a precision of 0.752.

Ubiquitous computing Technology for Shipbuilding (조선 산업에서의 유비쿼터스 기술 활용)

  • Lee, Kyung-Ho;Kim, Dong-Geun;Park, Jong-Hoon;Kim, Dae-Seok
    • Proceedings of the Computational Structural Engineering Institute Conference
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    • 2007.04a
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    • pp.731-736
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    • 2007
  • Ubiquitous computing is a model of computing in which computer functions are integrated into everyday life, providing services and information in anywhere and anytime fashion. Augmented Reality is one of ubiquitous computing technologies to provide new paradigm utilized to interact between human and computer. By adding computer-generated non-visual information to real information and their interaction. user can get the improved and more knowledgeable information about real world. The purpose of this paper is the integration of AR and knowledge-base reasoning technology in ubiquitous computing. Through the introduced concept, it is enable to provide adequate knowledge in the process of ship design and manufacturing easily (Knowledge Everywhere). That is, this is a basic research to construct knowledge-based ubiquitous environment (KAD/KAM) in shipbuilding industry.

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대학 및 연구소와 산업계간 기술이전의 구성모델

  • 문병근;조규갑
    • Journal of Technology Innovation
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    • v.9 no.2
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    • pp.1-16
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    • 2001
  • Technology transfer is recognized as a critical issue to strengthen industri competitiveness in today's global and knowledge-based economies. The vertical transfer of technology from R&D labs to industries is becoming more emphasized than the horizontal company-to-company transfer of commercialized technology. The network and cooperation among technology transfer intermediaries are becoming more important with the increasing demand of the comprehensive technology transfer services. This paper presents the configuration models for technology transfer from universities and research institutes to industries. The configuration models are classified and discussed from the viewpoint of information flow, and also technology and knowledge transfer.

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Data Aspects in Library and Information Science CurriculA in Selected African Universities

  • Francis Ssekitto;Fester Mukiibi
    • International Journal of Knowledge Content Development & Technology
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    • v.13 no.4
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    • pp.81-94
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    • 2023
  • Purpose - The purpose of this study was to investigate data aspects in Library and Information Science curricula at all levels in selected African Universities. Design/methodology/approach - A review of existing literature on data aspects and LIS Curricula. Secondly, the study juxtaposed web-based courses for fourteen LIS schools to establish data aspects incorporated into their curricula. Findings - The study's findings found that although many LIS schools have some form of data aspects in curricula, coverage is still very limited and basic.

Designing Unicode-compliant Indic-script based Institutional Digital Repository with special reference to Bengali

  • Roy, Bijan Kumar;Biswas, Subal Chandra;Mukhopadhyay, Parthasarathi
    • International Journal of Knowledge Content Development & Technology
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    • v.8 no.3
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    • pp.53-67
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    • 2018
  • Local languages based information storage and retrieval system is essential for any online digital repository system. This paper reports the development of an interface in Bengali that allows users not only browsing and searching Indic-script based documents but also allows administrator performing various system level operations. This paper briefly describes the origin and key characteristics of Indic-scripts along with their encoding in Unicode standard with special reference to Bengali language. It also demonstrates the development processes of Bengal-script based information representation and retrieval (IRR) system viz. BURA (Burdwan University Research Archive) using different open standard and open source software (OSS) including different factors essential for building such successful Indic-script based multilingual digital libraries. The suggested strategies may help digital library developers to design an appropriate multi-script based information access services in any other Indic-script based languages.

The Study on Knowledge Management Methodology Through the Reference Services, the Core of the Special Libraries (전문도서관 기반의 지식경영 방법론 연구 - 특히 참고 정보봉사를 중심으로 -)

  • Roh, Jeong-Ran
    • Journal of the Korean Society for Library and Information Science
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    • v.37 no.2
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    • pp.343-364
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    • 2003
  • The importance of Knowledge Management (KM) can be easily recognized in many diverse aspects of the theory studies and in KM's efforts to help implement the government's policy to innovate corporation management. The core of KM is to improve the circulation of knowledge by generation, accumulation, sharing, utilization and acquisition by learning. The improvement of knowledge circulation would result in high quality and quantity of intellectual assets in corporations and make decision-making more efficient. This, too, is the operational philosophy of the special libraries. The primary objective of this study is to promote KM by presenting KM methodology and by explaining a theoretical background and cases, based on the existing special libraries. I cite an example of a case wherein merging intellectual assets and human resources activated the company culture. The reference service system, which is the core of the special library, was used in this merging.