• Journal of Korea Society of Industrial Information Systems
• /
• v.7 no.5
• /
• pp.129-146
• /
• 2002

In this study, an effective methodology to introduce knowledge management system into the retail business is suggested by overall analysis of examples those were carried out in business area. different from existing studies, which focus on theoretical aspect only, this study focuses its attention on theoretical & practical aspect simultaneously and tries to find a long-term & integrated knowledge management strategy. With examining the examples of knowledge management, this study deals with the fundamental conception, the procedure and the organization of knowledge management. Moreover, this study practically analyzes the knowledge management system of the company named ″H″, one of the retail business companies. By clarifying the problems, which is involved in the knowledge management process of the above company, this study suggests an improvement methodology to introduce and settle down knowledge management system into retail business company for the future. This study has good results in the viewpoint that it gives a definite direction of knowledge management introduction. However, there is some limitation such as the insufficiency of examples and the omission of documented analysis. Therefore, this study leaves some task to be achieve ed in the future.

• Knowledge Management Research
• /
• v.20 no.3
• /
• pp.17-38
• /
• 2019

Rrecently, companies have made great efforts to satisfy various needs and heightened expectations of customers, and the importance of customer center as customer contact department for customer relationship management is increasing. In the knowledge ecosystem, corporate customer centers are emerging as a new alternative to acquiring corporate competitiveness by increasing sales and increasing market share by improving marketing support activities and customer relationship management at customer contact points. As a result, the interest in the customer center has increased rapidly because it provides the opportunity to contact with the customer. In addition, in the era of the fourth industrial revolution, the customer center, which is a collection of information and communication technologies, has a big databased voice recognition technology to elaborate customer service, thereby enhancing customer satisfaction and contributing to marketing through continuous interaction with customers. Of course, we have the opportunity to transform into the frontline business intelligence front for customer knowledge. This study is a comparative case study on how the customer center of K Life Insurance that takes the lead in the customer center industry has successfully renewed and established their key information systems to improve customer services and reinforce marketing support competencies. Based on the above, this study will present factors affecting successful implementation and settlement of the customer service information systems of customer centers by independently analyzing two individual cases.

• Management & Information Systems Review
• /
• v.12
• /
• pp.17-35
• /
• 2003

In the customer-centered era, financial institutions have understood the importance of Customer Relationship Management(CRM), and heavily invested into building the required technology infrastructure more than ever. In a competitive environment that are changing fast, knowledge management is necessary. To know customers' needs and desire, we have to approach their environment and mind, and the method by estimating in terms of supposing or imitating. Applying customers' knowledge is effective and will come up with a stepping-stone to get rid of threatening factors by having competitiveness in a competitive environment and extending and changing the corporation. This purpose, the study has identified knowledge-oriented infra that corporations know and customer relations by conducting a poll of local corporations and have presented motives that can effectively carry out knowledge-based customer relations. To gain competitive advantage, these Institutions need to understand their customers' potential value to find out more and to recognize the significant changes of customer. Then the CRM implementation will help Financial Institutions move to more of a sales culture away from product and closer to the customer.

• Journal of Korea Society of Industrial Information Systems
• /
• v.8 no.4
• /
• pp.73-81
• /
• 2003

A firm is very difficult to find sustainable competitive weapons due to global competition and rapid changes in business environments. As a sequence, an increasing number of organizations are focusing their attention on utilizing knowledge management which can effectively disperse, share, and create information and knowledge. Therefore, this study is purposed to investigate success factors of knowledge management through AHP techniques, to analyze the relative importance among success factors, and to contribute to the organizations which have a plan to introduce KMS by providing theoretical background.

• Asia pacific journal of information systems
• /
• v.32 no.4
• /
• pp.728-749
• /
• 2022

The information and communication technology (ICT) value creation process is inherently unobservable. In addition to the direct effect of ICT on productivity, some information or knowledge can create value through other knowledge activities. In this paper, we study the impact of ICT on productivity through R&D. We tested the mediating effect of R&D between ICT and productivity using panel data from 47 US industries from 1987 to 2013 from the Bureau of Labor Statistics. The results show that R&D partially mediates ICT and productivity. That is, ICT directly increases productivity, and some of its effects can be realized through R&D. Recipients who acquire knowledge through ICT have to interpret codified ideas and apply them to practice. The increased absorptive capacity that can be developed through R&D improves interpretation ability, allowing employees to share more complex ideas. Thus, ICT helps people to effectively communicate, but some information and knowledge can be realized and applied through R&D knowledge activities. This is the first study empirically examining the process of ICT value creation through R&D. It also provides practical guidelines for knowledge management, such as making decisions about ICT and R&D investments that are better done concurrently rather than individually to maximize their impact on productivity.

• Information Systems Review
• /
• v.5 no.2
• /
• pp.131-149
• /
• 2003

In this paper we propose a knowledge management plan for the home shopping industry. Among whole business areas we focus on the business area of the Broadcasting Management and Operation(BM&O). We analyze problems embedded in the business area BM&O, design a knowledge management model (including business processes, information systems, organizations, regulations, and culture) for overcoming the problems, and finally make an action plan for implementing the model into the home shopping company. We expect the proposed model and action plan will be used as an useful reference model for maintaining one's competitive power in the home shopping markets.

• Journal of the Korean Institute of Intelligent Systems
• /
• v.16 no.1
• /
• pp.101-107
• /
• 2006

In this research, we propose a hybrid inference architecture for medical diagnosis based on dynamic knowledge map (DKM) and relational database (RDB). Conventional expert systems (ES) and developing tools of ES has some limitations such as, 1) time consumption to extend the knowledge base (KB), 2) difficulty to change the inference path, 3) inflexible use of inference functions and operators. To overcome these Limitations, we use DKM in extracting the complex relationships and causal rules from human expert and other knowledge resources. The DKM also can help the knowledge engineers to change the inference path rapidly and easily. Then, RDB and its management systems help us to transform the relationships from diagram to relational table.

• Journal of Information Technology Services
• /
• v.8 no.3
• /
• pp.101-109
• /
• 2009

For half a century, PMM(Project Management Model) continually has been advanced by many researchers and managers. Especially, the model for civil and construct engineering has now high maturity, but the model for IT engineering has not acceptable maturity. PMI(Project Management Institute) provides the knowledge of protect management for general purpose, it is not adequate for IT prefect management without complements. In this paper, we propose IT project management model based the knowledge of PMI using UML. IT project management model provides not only functions for project planning, budgeting, design and Implement, but also the knowledge for managing IT protect efficiently. We use uses case diagrams to describe the details of the model. We expect the model to be used in management of IT project efficiently in public sector.

• Journal of the Korean Operations Research and Management Science Society
• /
• v.25 no.3
• /
• pp.91-107
• /
• 2000

The linear programming model is a special form of useful knowledge that is embedded in a database. Since formulating models from scratch requires knowledge-intensive efforts, knowledge-based formulation support systems have been proposed in the Decision Support Systems area. However, they rely on the assumption that sufficient domain knowledge should already be captured as a specific knowledge representation form. Hence, the purpose of this paper is to propose a methodology that finds useful knowledge on building linear programming models from a database. The methodology consists of two parts. The first part is to find s first-cut model based on a data dictionary. To do so, we applied the General Problem Solver(GPS) algorithm. The second part is to discover a second-cut model by applying neural network technique. An illustrative example is described to show the feasibility of the proposed methodology.

• The Journal of Information Systems
• /
• v.15 no.1
• /
• pp.191-213
• /
• 2006

The purpose of this research is to identify the structure among determining factors focusing on knowledge transfer and analyze and prove the causal relation on knowledge transfer in Korean companies and public corporations. The results from the analysis of data collected in this study are as follows. First, forum among organization related factors has the positive relation with uncertainty in a significant level. Second, the higher the knowledge presentation and the ease of use are among information systems related factors, the lower the ambiguity and uncertainty are. Third, among process related factors, unification has the negative relation with ambiguity and uncertainty in a significant level. Fourth, a better manpower employment contributes to a worse ambiguity and uncertainty. Fifth, ambiguity has a negative relation with knowledge transfer. In conclusion, the factors that lower the ambiguity and facilitate knowledge transfer include information systems, unification, and manpower employment. These factors, however, influence on uncertainty, which turns out to be nothing to do with knowledge transfer.