• 정보처리학회논문지D
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• 제15D권5호
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• pp.705-712
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• 2008

전 세계적으로 지식경영의 중요성이 확산되는 가운데, 지식관리는 단순히 저장 및 취합하는 방식에서 벗어나 업무프로세스관리(BPM: Business Process Management)와 지식관리(KM: Knowledge Management)를 상호 연계한 지식기반 업무처리(PKMS: Process based KMS) 연구로 확대되고 있다. 특히, 업무 수행 시 다양한 지식을 사용하는 공공기관은 업무에 효과적인 지식관리 필요성이 커지고 있다. 본 논문은 공공기관 업무에 효과적인 지식관리체계를 수립하여 업무프로세스관리시스템(BPMS)와 지식관리시스템(KMS)을 통합한 지식기반 업무처리(PKMS) 시스템을 설계하였다. 이러한 설계를 위하여, 본 연구는 공공업무와 다양한 지식 유형간 상관관계를 조사하고 지식유형을 세 가지 지식그룹으로 분류하여 업무프로세스를 기반으로 한 지식그룹 간 우선순위를 고려한 지식관리체계를 시스템화하였다. 이와 같은 지식관리체계를 기반한 PKMS시스템은 BPM 생명주기와 KM 생명주기의 통합을 통하여 두 가지 패러다임의 장점을 승계하였다. 본 논문에서는 제안한 PKMS 개념을 고용보험 업무에 적용한 사례를 소개한다. 고용보험 PKMS시스템은 단위업무별로 찾아가는 지식관리 환경을 제공함으로써 업무생산성을 극대화한다. 현재 많은 공공기관에서 지식관리시스템을 도입하거나 업무시스템과 연계하는 현 시점에서, 본 연구사례는 BPMS와 KMS의 통합에 관심 있는 기관에게 사례를 바탕으로 한 시사점을 제공하였다.

• 경영과학
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• 제29권1호
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• pp.73-88
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• 2012

Much of knowledge that can retain a company's competitive advantage remains within the organization. However, identifying, finding and leveraging knowledge in an organization is still problematic [17]. Although knowledge is the key to success, it is simply too valuable to be left in an organization [59]. The CoP (Community of Practice) within an organization is a practical way to manage knowledge in an organization as systematically as other critical assets in order to deploy and share it [59]. However, research related with CoP, has focused on the value of CoP. Therefore, we developed not only a holistic and systematic method for understanding and assessing the current position of CoP but also a method for extracting the core strategies and CSFs of CoP based on performance evaluation. We developed strategies, CSF (Critical Success Factor) and PM (Performance Measure)s of CoP based on BSC (Balanced Scorecard) process. Specifically, CSFs and strategies of CoP were extracted based on maturity model and type of CoP. According to the procedure from the methodology to evaluate the performance of CoP, three different industrial cases were adopted to validate the evaluation methodology.

• 보건행정학회지
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• 제24권3호
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• pp.291-300
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• 2014

Background: The efficient knowledge management in hospital organization is generally known as the important activities relevant to employees' knowledge sharing behavior and work performance. This research examined factors affecting employees' knowledge sharing behavior and work performance in top 4 university hospitals. This study is based on individual factors such as incentives, reciprocity, behavioral control, and subjective norms. Also, there are organizational factors such as CEO support, learning climate, IT system, rewards system, and trust. Methods: Data was collected from employees who are working at 3 hospitals university in Seoul and 1 university hospital in Gyeonggi-Do through the self-administered questionnaires. A total of 779 questionnaires were analyzed by PASW SPSS ver. 18.0. (SPSS Inc., Chicago, IL, USA). Results: The significant variables affecting knowledge sharing behavior are behavioral control (in individual factor) and CEO, IT system, and trust (in organization factor). Also the significant variables affecting work performance are incentives, reciprocity, subjective norms, and behavioral control (in individual factor) and CEO support, IT system, reward system, and trust (in organization factor). Conclusion: The personality and organization characteristics factors is important to improve knowledge sharing behavior and work performance of hospital employees. Therefore, to make more efficient knowledge management is to build and system knowledge sharing culture, system, and leadership and to develop practical strategies.

• 경영과정보연구
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• 제14권
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• pp.181-193
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• 2004

This paper is concerned with the study of 'Knowledge Management', a paradigm of thought based on the idea that the future will be a knowledge-centered society. This paper also provides an overview of both 'what to manage' and 'how to manage' if an organization wants to develop in this environment. The process of 'Knowledge Management' begins with a decision. Presented with a myriad of information, of which we can't afford to obtain it all, what information is of value to the organization? Further, by systematically organizing not only the primary information but also that which was accumulated in the process, Knowledge Management is capable of suggesting a value-added plan of action. This research presents the necessary principles needed in order to successfully use Knowledge Management, specifically a harmony between the human and technological aspects. There cannot be a static solution to the problem, as the environment of the enterprise's problem is dynamic in nature. Throughout the process, the enterprise will constantly change its strategy and structure in order to adapt to variable knowledge, technology, strategy, regulations, consumer interest, etc... The essential constant of these problems is the importance of spending on education. Investments in educations help develope a infrastructure for Information Technology, the development of knowledge distribution strategies, and the creation of efficient Knowledge Management policy.

• Child Health Nursing Research
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• 제22권2호
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• pp.87-96
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• 2016

Purpose: This study was done to identify the level of knowledge and practice of self-management on asthma of school-aged children and to provide data for the development of an intervention program to improve self-management on asthma Methods: The participants were 100 school-aged children who were treated currently for asthma in J city located in G province. Data were collected from 25th August to 30th October 2014. Results: The mean scores were 14.37 of 20 for self-management knowledge (percentage of correct answer 71.9%), 21.65 of 30 for self-management practice. There were significant differences in knowledge according to grade, diagnosed age, food allergy, education on asthma and hardship in school life, and in practice according to gender and economic status, hardship in school life and experience of first-aid on asthma. There were positive correlations between knowledge and practice. Conclusion: Results indicate that school-aged children' knowledge and practice in self-management of asthma were not sufficient enough to perform accurate management of asthma. Therefore, to improve self-management ability of school-aged children to manage effectively asthma, educational strategies that focus on increasing knowledge need to be developed.

• Journal of Korean Academy of Oral Health
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• 제42권4호
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• pp.175-180
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• 2018

Objectives: This study aimed to evaluate the relationship between oral health professionals' knowledge, attitude, and practice with regard to infectious waste management and to identify related factors influencing it. Methods: The study comprised of 219 oral health professionals from select dental clinics and public health centers recruited between August 25, 2016 and September 5, 2016, who agreed to participate in the study with full understanding of the study objectives. A self-reported questionnaire was administered, which consisted of 22 items on knowledge of infectious waste management, 9 items on attitude, and 16 items on practice. Data were analyzed using Pearson's correlation coefficient and stepwise multiple regression analyses. Results: The age, knowledge, and clinical attitude of oral health professionals significantly correlated with waste management practice. Specifically, infectious waste management practice improved with increasing age, a greater level of knowledge, and a more positive clinical attitude. Additionally, the standardized regression coefficient demonstrated that, of these three factors, clinical attitude more strongly correlated with effective waste management practice, followed by age and level of knowledge. Conclusions: These results indicated that oral health professionals had a low level of knowledge regarding infectious waste management, and a more positive clinical attitude resulted in better practices. Therefore, the development of detailed and active education guidelines and strategies are needed to enhance the attitude, knowledge, and practice of oral health professionals with regard to infectious waste management.

• 정보관리학회지
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• 제24권1호
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• pp.55-74
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• 2007

본 연구는 중앙행정기관 공무원들을 대상으로 한 실증분석을 통해 평가 및 보상이 지식관리 활동에 미치는 영향관계를 분석하고, 지식관리 활성화를 위한 평가 및 보상체계의 개선방안을 제시하고자 하였다. 본 연구에서 실시한 공분산구조분석결과, 평가는 보상과 지식창출 활동에 유의미한 영향요인으로 검증된 반면, 지식공유에 대해서는 간접적인 영향을 미치는 것으로 나타났다. 보상은 지식공유에만 직접적인 영향을 미치는 것으로 나타났다. 그리고 지식창출 활동은 지식공유 활동에 유의미한 영향을 미치는 것으로 나타났다. 이러한 분석결과를 토대로 본 연구에서는 지식관리 활동에 대한 평가 및 보상체계의 개선방안을 제시하였다.

• 정보관리학회지
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• 제28권3호
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• pp.239-256
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• 2011

조직 내 지식공유 및 지식활용의 주체는 조직구성원 개인이라는 점에서 지식관리전략을 논할 때, 인적자원관리와 지식관리의 관계성 논의는 매우 절실하다. 본 연구에서는 지방정부를 대상으로, 인적자원 관리의 세부영역인 교육훈련, 의사결정에의 참여, 성과평가 및 보상제도와 지식공유 및 지식활용과의 영향관계를 분석하였다. 분석결과 교육훈련, 평가 및 보상제도가 중요한 요인으로 나타났으며, 이러한 연구결과를 토대로 정부조직의 지식공유와 활용에 있어서의 정책적 시사점을 논의하고 있다.

• 지능정보연구
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• 제21권1호
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• pp.47-63
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• 2015

지식경영전략은 코드화(Codification) 전략과 대인화(Personalization) 전략으로 대별할 수 있으며(Hansen et al., 1999), 성공적인 지식경영의 도입과 활용을 위한 두 전략의 운영 방안에 대한 연구가 계속되어 왔다. 그리고 지식경영 시스템에 대한 기존 연구는 주로 대기업의 일부 조직에서 활용한 사례를 대상으로 하고 있어, 중소 규모의 기업 전체를 대상으로 하는 연구는 미비한 실정이다. 본 논문은 중소 규모의 기업에 적합한 지식경영 시스템으로 기업용 마이크로블로그를 특정하고, 기업용 마이크로블로그를 활용한 중소기업의 지식경영전략을 코드화 전략과 대인화 전략의 관점에서 검토한다. 지식경영전략과 기업용 마이크로블로그에 대한 선행연구를 통하여 "기업의 성장에 따라 기업용 마이크로블로그의 활용은 코드화 전략에서 대인화 전략 중심으로 변화한다"는 가설을 설정하였다. 이 가설을 확인하기 위하여 창업 초기부터 현재까지 '야머'(Yammer)라는 기업용 마이크로블로그를 사용하고 있는 소규모 기업을 대상으로 사례연구를 진행하였다. 사례연구는 기업용 마이크로블로그의 사용 기간을 창업 '초기', 현재의 조직 형태를 갖추게 된 '중기', 그리고 연구가 진행된 '현재' 등 세 시점으로 나누고 콘텐츠를 분석하는 종단 분석을 실시하였다. 그리고 각 시점별 야머에 등록된 콘텐츠의 커뮤니케이션 유형을 분석하여 사례기업의 기업용 마이크로블로그 사용행태를 분석하고, 지식경영전략의 변화를 확인하는 방법을 사용하였다. 연구의 결과로 소규모 기업에서 지식경영전략의 운영과 그에 적합한 지식경영 시스템의 활용에 대한 실질적인 시사점을 제시하고자 한다.

• Child Health Nursing Research
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• 제23권2호
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• pp.127-136
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• 2017

Purpose: This study was done to identify the level and correlation of knowledge and practice of fever management at home and provide data for the development of an intervention program to improve the fever management ability of mothers of preschool age children. Methods: Participants were 112 mothers with children between 1 and 6 years of age and attending one of three daycare centers located in J city. The participants had a history of using medication and tepid massage. Data were collected during April, 2016. Results: The mean scores were 27.55 (correct answer rate 70.64%) of 39 for knowledge, and 75.93 of 92 for fever management practice. There were significant differences in scores for knowledge according to the number of children and number of visits to doctors for treatment of a fever. There were no differences in scores for practice. There was a positive correlation between knowledge and practice. Conclusion: Results indicate that mothers' knowledge and practice of childhood fever management were insufficient to provide accurate management of childhood fevers. Therefore, to improve the mothers' ability to provide appropriate fever management, educational strategies that focus on increasing knowledge need to be developed.