• Title/Summary/Keyword: Knowledge Information Service

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Effective shared process and application of knowledge management (KM) in interior design service industry

  • Choi, Seung-Pok
    • International Journal of Contents
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    • v.6 no.3
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    • pp.65-70
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    • 2010
  • This paper addresses the importance of knowledge management (KM) and the relationship of that theory when applied to improving interior design organizational performance in four areas: people, processes, design products, and organizational performance. Included is the way knowledge theory manifests in three different professional settings: coaching and training, designing, and service settings. Knowledge management, although well established in interior design services, requires effort in coaching and training as motivation is a critical variable. Whereas, strategies for knowledge management vary from industry to industry given diversity in situational variables, knowledge in each professional setting can be significantly aided by capturing and storing empirical, tacit, and explicit information, providing real-time electronic storage and retrieval of information [5] and consistent with transformational theory, through opening communication channels across the full range of the organization, inspiring and motivating individuals, and aligning all members of the organization toward a common vision [8]. Professional settings discussed in this paper are:(a)an learning organization enumerated in KM; (b)designing factors for managing knowledge theory themes; and (c)service, effective, efficient, and innovative KM application that is relevant to the process of developing effective KM for interior design service organizations. Folded within each will be a discussion on KM's impacts on visions, strategies, costs, and organizational performance. It has reiterated the impact of KM on one level might lead to synergistic impacts on another. Thus, KM has the potential to produce several interconnected impacts on people, design products, processes, and organizations.

The Effect of Reward and Security Awareness on User Intention of Knowledge Portal Service for ROK Army (보상과 보안의식이 육군지식포탈 사용자 의도에 미치는 영향)

  • Lee, Jong-Gill;Ku, Xyle
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.42 no.2
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    • pp.36-48
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    • 2019
  • As the importance of Knowledge Management System (KMS) in the military increases, Republic of Korea Army (ROK Army) developed Army Knowledge Portal. Although the members in the military are encouraged to use the portal, few members currently use it. This study was conducted to find variables to predict the user's intention to use the portal, which contributes to activating the use of Army Knowledge Portal in the army. On the basis of Technology Acceptance Model (TAM), ten variables such as perceived ease of use, general information security awareness, information security awareness, expectation for external rewards, expectation for relationships, sense of self-worth, attitude toward compliance with security policy, attitude toward knowledge sharing, intention of non-combat knowledge sharing, and intention of combat knowledge sharing were considered as independent variables. 105 participants on active duty who currently use or have experience to use the portal participated in this study. The results indicated that general information security awareness and information security awareness increases compliance with the information security policy. In addition, the attitude toward knowledge sharing is enhanced by expectations for relationship and sense of self-worth. Based on the results, the authors propose the need for policy alternatives to reinforce the reward system and security policy, which activates the use of Knowledge Portal Service for ROK Army.

A Study on Knowledge.Information Service with Electronic Culture Maps (전자문화지도를 활용한 지식정보서비스 연구 -조선족문화지도 중심으로-)

  • Kim, Dong-Hun;Kim, Sang-Hyeon;Moon, Hyun-Joo
    • 한국HCI학회:학술대회논문집
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    • 2009.02a
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    • pp.1316-1320
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    • 2009
  • Since most information is readily available these days, the shear volume of the information simply overwhelms people, rather than helping them as a form of useful knowledge. Thus, the quantity of information someone owns doesn't possess much significance. The possibility to well-utilize the quality information is much more important these days. Electronic culture map service is being provided these days to introduce various cultural information to people around the world. But its service is limited to 'visualization, collection, and integration of the data.' Which means, electronic culture maps are no more than a simple data collector. The main purpose of this thesis is to develop a new kind of knowledge/information service method which overcomes these shortcomings. To achieve this goal, at first, the thesis will take a close look at the characteristics and functions of Chosunjock culture maps, and then, it will clarify the definition of data, information, knowledge of cultural resources. And secondly, nd thirdly, the thesis will look up the Wayfinding contents, User Experience Design, User Context, and Organic design for knowledge/information service. And lastly, the thesis will develop the knowledge/information service, specifically based on Chosunjock cultural resources.

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A Study on Developing an Adaptive R&D Information Service Portal (연구 활동 지원을 위한 적응형 연구정보 지원 포털 구축에 관한 연구)

  • Choi, Sung-Pil;Cho, Hyun-Yang
    • Journal of the Korean Society for Library and Information Science
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    • v.41 no.4
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    • pp.229-250
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    • 2007
  • This paper suggested a way to solve the problems by using domain experts who are already in the significant level of knowledge in those fields. For the purpose of achieving our goal, a very simple and efficient approach to construct the knowledge-base which can play an important role in providing researchers with essential information in need was proposed. In addition, the Adaptive R&D Information Service Portal with a new schema structure and a construction method of representing expert's knowledge efficiently was developed. With the simplicity and expandability of the proposed system it can be a good model for a similar system to be developed.

Development of TPACK-P Education Program for Improving Technological Pedagogical Content Knowledge of Pre-service Teachers

  • Kim, Seong-Won;Lee, Youngjun
    • Journal of the Korea Society of Computer and Information
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    • v.22 no.7
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    • pp.141-152
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    • 2017
  • As the importance of technology increases, so too does its use in various areas. In education, technology is often used. However, due to teachers' lack of knowledge about technology, they often remain at the level of simple utilization, without applying it to learning. Thus, there is a growing need for Technological Pedagogical Content Knowledge (TPACK), which enables teachers to have knowledge about technology and use it appropriately given the content. Although TPACK studies are underway in many subjects, they suffer from the limited functionality of the included technology. To solve this problem, in this study, the range of technology in TPACK was extended to programming, and a TPACK-P model was developed to teach this expanded TPACK to pre-service teachers. To verify the effectiveness of this model, the TPACK-P training program developed during the 15th classes was applied to 19 pre-service teachers. We used Park and Kang (2014) as a tool to measure these teachers' TPACK before and after treatment to observe any changes. The results showed that the TPACK-P education program showed statistically significant improvement in all areas except Pedagogical Content Knowledge(PCK). Compared with the ICT-based TPACK training program, which was administered to a control group, the TPACK-P training program proved to be more effective in the development of Technological Pedagogical Knowledge(TPK) and TPACK among pre-service teachers.

A Study on the Development of Curriculum Track for Civil Service Librarian

  • Noh, Younghee
    • International Journal of Knowledge Content Development & Technology
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    • v.3 no.1
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    • pp.31-63
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    • 2013
  • The goal of this study is to improve the competitiveness of professional librarians in society. To this end, we analyzed domestic and international LIS curriculum, determined demand from field librarians through a survey, carried out job analysis by library types, and developed an operating model for LIS curriculum by synthesizing all of these results. Finally, we suggested a course of study for civil service librarians based on this model. As a result, the six required courses for civil service librarians are: Introduction to Library and Information Science, Information Organization, Information Services (Reference and Information Services), Library Management, Information Retrieval, and Field Work. The four core courses for the civil service concentration are: Collection Development, Information Sources by Subjects, Public Library Management, and Digital Libraries. Suggested electives best suited to this career path include Using Web Resources, Information Literacy, Information Services in Culturally Diverse Communities, Library Marketing, Libraries and Cultural Programs, Reading Guidance, Library History, Small Library Management, Studies in Library Buildings, Library Cooperation, Managing Digital Collections, and Information and Communication in a Digital Age.

Design of Object-based Information System Prototype

  • Yoo, Suhyeon;Shin, Sumi;Kim, Hyesun
    • International Journal of Knowledge Content Development & Technology
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    • v.4 no.1
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    • pp.79-91
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    • 2014
  • Researchers who use science and technology information were found to ask an information service in which they can excerpt the contents they needed, rather than using the information at article level. In this study, we micronized the contents of scholarly articles into text, image, and table and then constructed a micro-content DB to design a new information system prototype based on this micro-content. After designing the prototype, we performed usability test for this prototype so as to confirm the usefulness of the system prototype. We expect that the outcome of this study will fulfill the segmented and diversified information need of researchers.

A Comparative Case Study on Success Factors Affecting the Renewal and Establishment of Customer Service Information Systems for a Customer Center (고객서비스 정보시스템 재구축과 신규구축 성공에 영향을 미치는 요인에 관한 비교사례연구)

  • Hong, Byung Sun;Koh, Joon
    • Knowledge Management Research
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    • v.20 no.3
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    • pp.17-38
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    • 2019
  • Rrecently, companies have made great efforts to satisfy various needs and heightened expectations of customers, and the importance of customer center as customer contact department for customer relationship management is increasing. In the knowledge ecosystem, corporate customer centers are emerging as a new alternative to acquiring corporate competitiveness by increasing sales and increasing market share by improving marketing support activities and customer relationship management at customer contact points. As a result, the interest in the customer center has increased rapidly because it provides the opportunity to contact with the customer. In addition, in the era of the fourth industrial revolution, the customer center, which is a collection of information and communication technologies, has a big databased voice recognition technology to elaborate customer service, thereby enhancing customer satisfaction and contributing to marketing through continuous interaction with customers. Of course, we have the opportunity to transform into the frontline business intelligence front for customer knowledge. This study is a comparative case study on how the customer center of K Life Insurance that takes the lead in the customer center industry has successfully renewed and established their key information systems to improve customer services and reinforce marketing support competencies. Based on the above, this study will present factors affecting successful implementation and settlement of the customer service information systems of customer centers by independently analyzing two individual cases.

Pre-service Special Education Teachers' Knowledge and Perceptions of Using Computer Technology in Teaching from PST Perspectives

  • Alhwaiti, Mohammed M.
    • International Journal of Computer Science & Network Security
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    • v.22 no.4
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    • pp.169-174
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    • 2022
  • The study aims to discover the scope of pre-service special education teachers' knowledge and perceptions of using computer technology in teaching students with disabilities from a pre-service teacher (PST) perspective in light of the gender and sub-major variables. The sample consisted of 84 MEd students/pre-service teachers at the Department of Special Education, Faculty of Education, Umm Al-Qura University. The descriptive analytical approach is used due to its relevance to the study. A survey consisting of the participant's basic information section and 12 statements was sent to a set of pre-service teachers. Findings showed that pre-service special education teachers had an overall high knowledge of using computer technology (M=3.93). Findings also indicated that there were no gender- or major-related statistically significant differences (α = 0.05), in pre-service special education students' knowledge and perceptions of using computer technology.

Bookmark-Based Personalized Search through Query-Level User Profile (질의어 단위 사용자 프로파일을 이용한 북마크 기반 개인화 검색 방법)

  • Kim, Hyun-Ji;Bae, Dong-Hwan;Ko, Min-Sam;Yi, Mun-Yong
    • Proceedings of the Korean Information Science Society Conference
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    • 2012.06c
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    • pp.42-44
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    • 2012
  • 본 논문에서는 개인화 검색 시 사용자의 단일 프로파일이 개인의 다양한 정보 요구를 만족시키지 못하는 문제를 개선하고자, 질의어에 따라 프로파일을 조정하는 방법을 제안한다. 특히, 제안하는 방법은 북마크 데이터로부터 질의어에 관해 사용자가 중요하게 생각하는 단어들을 추출하여 프로파일을 조정하는데 활용한다. 유명 북마크 서비스인 CiteULike의 데이터를 활용한 실험에서, 제안하는 방법이 단일 프로파일에 기반한 기존의 방법보다 더 뛰어난 개인화 검색 결과를 제공함을 확인할 수 있었다.