• The Journal of Industrial Distribution & Business
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• v.9 no.10
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• pp.39-50
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• 2018

Purpose - This study is to propose discriminative management strategies to long-term care facilities based on the empirical analysis after reviewing the effects of social support, perceived by long-term care facility employees, to service orientation. Research design, data, and Methodology - The research model designed social support, job stress, organizational commitment, and service orientation. The survey collected data from 453 customers in a long-term care facility in jeju. The SPSS 18.0 package was used for analysis. Results - First, social support for long-term care facility employees has a negative(-) effect to job stress. Test results, social support factors except appraisal support had a negative impact on job stress. Second, social support has a positive(+) effect to organizational commitment. Test results, informational support, tangible support and appraisal support had significant effects on organizational commitment. However, emotional support had a positive impact on affective commitment and normative commitment. Third, social support has a positive(+) effect to service orientation. Test results had a positive impact. Fourth, job stress has a negative(-) effect to organizational commitment. In the test results, employee's continuance commitment and normative commitment had significant negative effects in job stress. However, affective commitment had no significant impact. Fifth, job stress has a negative(-) effect to service orientation. Test results showed a negative impact. Conclusions - The study implies the following. First, that there should be a change in the social perception of long-term care facilities. 'Long-Term Care Insurance for The Elderly' was enacted to emphasize this responsibility for the elderly problems as a new system. Enactment of this Act was expected to improve the quality of life of the people by stabilizing the elderly life and reducing the burden of families. Therefore, long-term care facility system should be as efficient as possible for making plans for systematic and organizational support. Second, the efforts of facility managers to minimize job stress of employees is necessary. Accordingly, performing spontaneous work is required for a comfortable working environment and management. Third, the systematic education and training to employees for service oriented behavior of the facility will be required in the long term.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.18 no.9
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• pp.366-376
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• 2017

This study attempts to analyze the structure of the knowledge and duties of the vocational counseling service industry by using the text mining method and network analysis, which are methods of big data analysis. The subjects of the survey were vocational counseling, job placement and career change support, three fields in the unit elements of competence included in the National Competency Standards (NCS) which areproposed by the government. Although the analysis results of frequently used words showed that all three fields had independent duties, many were overlapping, such as counseling, examination, employment support, etc. for clients, job seekers, and others. The knowledge required by the employees of this field includes many new fields, such as start-up development, lifelong career consulting, job adaptation and culture conflict, besides the five subjects of vocational psychology, vocational counseling, labor market, job information, and law, which are included in the vocational counselor certification examination. Also, we suggested that the consultants adhere to emotional approaches, such as empathy, acceptance and attentiveness, and take a neutral stance. This study isvaluable in that it is the first attempt to objectively analyze the duties of the vocational counseling service field by big data analysis. In addition, it is also meaningful that we first confirmed the difference between the direction of government policy and the actual practice in the field.

• Journal of Korea Society of Industrial Information Systems
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• v.23 no.3
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• pp.143-159
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• 2018

In a changing environment of parallel management, members must respond more flexibly to customers and have the maximum service spirit, which makes servant leadership more important than the existing leadership style. This study will examine the impact of servant leadership on trust toward supervisor and the impact of trust toward supervisor on change-oriented behaviors and job exhaustion. Finally, this study will also analyze the moderating effect of organizational support in the relationship between servant leadership and trust toward supervisor. A survey questionnaire was conducted on nurses in university hospitals and general hospitals located in Busan. First, growth support, community building, and stewardship among servant leadership had a positively significant influence on trust toward supervisor but did not significantly influenced vision suggestion. Second, trust toward supervisor had a positively significant influence on change-oriented behaviors. Third, trust toward supervisor had a negatively significant influence on job exhaustion. Fourth, the interaction effect between the independent variable stewardship and moderating variable organizational support was significant on the dependent variable trust toward supervisor, but interaction effect between the independent variables that were vision suggestion, growth building, and community building and moderating variable organizational support was not significant.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.17 no.2
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• pp.678-689
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• 2016

This study examined the effect of the internal marketing policies of financial institutions on the job satisfaction and customer orientation of employees. Many studies have examined internal marketing policies. On the other hand, these studies focused the employees in the service industries (e.g. travel agencies, airlines and hotel, etc.) With the drastic change in financial institutions in recent years, financial institutions are conscious of the importance of customer service and have increased their efforts to manage and train their employees (e.g. expansion of empowerment, education and training, management support, and compensation system). The authors conducted an empirical analysis based on the assumption that these internal policies are effective in increasing the job satisfaction of employees and further influence the customer orientation. The results showed that 'empowerment, management support and compensation system' of internal marketing policies have meaningful effects on job satisfaction, whereas the education and training does not. In addition, job satisfaction has a meaningful effect on the customer orientation and on a mediating effect between internal marketing policies and customer orientation. These results indicate that the internal marketing policies of financial institutions can help improve job satisfaction and customer orientation.

• Korea Journal of Hospital Management
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• v.27 no.4
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• pp.36-55
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• 2022

Purpose: This study explores the diffusion factors of corporate entrepreneurship among members of medical institutions. Methodology/Approach: The study explores the case of Granum Sinapis Center at Seoul St. Mary's Hospital, the first medical institution to establish a support organization for "innovation and start-up" as well as examines the changes in individual perceptions of participants in the institution's in-house contest. Among the 140 participants in the 2nd Contest held in 2022, seven participants were selected for interview in consideration of their job occupation and years of service. In-depth interviews were conducted for each individual. Findings: The participants applied for the contest under the direct and indirect influence of co-workers as well as compensatory factors. An individual's corporate entrepreneurial characteristics can be innate or acquired. The participants of the in-house contest had a positive experience in contrast to the existing organizational culture. The results reveal that emotional support from top and middle managers, along with the role of dedicated departments, can affect innovative behavior. Practical Implications: Contest participants reported personal growth, improved job satisfaction, and a change in perception of the organizational culture; they expressed their willingness to recommend. The results confirm the need to support such systems and shift focus to managerial (emotional) support and dedicated resources for developing individual entrepreneurship.

• Journal of Venture Innovation
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• v.6 no.1
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• pp.181-198
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• 2023

This study aims to analyze the influence of organizational support perception of workers in medical institutions on intrinsic job motivation, and to check whether there is significance in the mediating effect of work-family conflict and work-family balance factors in this process. The results of empirical analysis through the questionnaire are as follows. First, it was confirmed that organizational support recognition had a significant positive effect on work-family balance as well as intrinsic job motivation, and work-family balance had a significant positive effect on intrinsic job motivation. Second, it was confirmed that organizational support recognition had a significant negative effect on work-family conflict, but work-family conflict had no significant influence on intrinsic job motivation. Third, in order to reduce job stress for medical institution workers, it is necessary to reduce job intensity, assign appropriate workload for ability. And in order to improve manpower operation and job efficiency, Job training and staffing in the right place are needed. Fourth, in order to improve positive organizational support perception and intrinsic job motivation, It is necessary to induce long-term service by providing support and institutional devices to increase attachment to the current job and recognize organizational problems as their own problems with various incentive systems. The limitations of this study and future research directions are as follows. First, it is believed that an expanded analysis of medical institution workers nationwide by region, gender, medical institution, academic, and income will not only provide more valuable results, but also evaluate the quality of medical services. Second, it is necessary to reflect the impact of the work-life balance support system on each employee depending on the environmental uncertainty or degree of competition in the hospital to which medical institution workers belong. Third, organizational support perception will be recognized differently depending on organizational culture and organizational type, and organizational size and work characteristics, working years, and work types, so it is necessary to reflect this. Fourth, it is necessary to analyze various new personnel management techniques such as hospital's organizational structure, job design, organizational support method, motivational approach, and personnel evaluation method in line with the recent change in the government's medical institution policy and the global business environment. It is also considered important to analyze by reflecting recent and near future medical trends.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.18 no.4
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• pp.511-520
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• 2017

The purpose of this study was to investigate the effect of the outplacement service on the career decision-making self-efficacy of discharged soldiers after mid- to long-term service. The survey carried out for this research was on 557 male discharged solders living in the Seoul, Incheon, and Gyeonggi areas. The information was processed using frequency analysis, factor analysis, reliability measurement, independent sample t-test, one-way ANOVA analysis, correlation analysis, and multiple regression analysis by means of the SPSSWIN 22.0 program. The results of this study suggest that counseling, education and training affect only some sub-factors of the career decision self-efficacy. Administrative support positively affects the job information collection skill, goal setting skill, planning skill, and problem solving skill among the sub-factors of the career decision self-efficacy. Job activities support had no effect on the career decision self-efficacy.

• Journal of Digital Convergence
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• v.12 no.9
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• pp.9-20
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• 2014

As studies on welfare systems for military families were only focused and limited on improvements of welfare facilities and military apartments, or psycho-therapies for families living apart, the supporting policies and efforts on creating jobs for military families(spouses) were insufficient till now. The best welfare for military spouses is the active well-being through the provision of employment opportunities, rather than providing certain rewards. Especially, South Korea should boost national competitiveness through increasing the engagement rate of women's economic activities. To expand these kinds of employment chances, actual plans to overcome the factors that restrict job opportunities for the families living apart, moving frequently, or living in rural areas should be urged. Accordingly, there should be a change of recognition toward military welfare service, enactment of applying discharged soldier's expanded employment programs for military spouses, cooperation with municipal governments and relevant institutions for creating jobs, and provision of promising job openings in association with a military reform. To achieve these, the cooperation of the government agencies, municipal governments, and military units are being emphasized.

• Journal of the Korean Dietetic Association
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• v.17 no.2
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• pp.161-175
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• 2011

This study examined students' menu preferences as well as the job satisfaction and specific considerations concerning foodservice operation of dieticians and nutrition teachers at special schools for the disabled. Semi-structured interview questionnaires were sent to all of the 21 special schools with direct school food service in Gyeonggi-do, and 16 dieticians and nutrition teachers agreed to participate in this study. Among the various menu groups, the subjects perceived the meat group as the most preferred and the vegetable group the least preferred. They were generally satisfactory with their job and duty, and had a strong sense of belonging to the school. However, most of them answered that they needed more time for nutritional education and counseling. While most had pride and pleasure in their job, they expressed a desire to change the system to better fit with their roles as professional nutritionists. The content analysis revealed that the subjects mainly focused on safety issues in planning the food menu and were thus limited in selecting menu items. They also felt difficulty in menu planning due to various tastes and preferences, since special schools tend to consist of a wider grade range. However, most subjects reported little trouble in food distribution and food leftovers owing to practical support from teachers and parents. The necessity for education concerning table manners and obesity prevention was generally a shared opinion, and education programs for parents were also perceived as necessary to better understand the special considerations for developing proper eating habits in their child. The study findings provide useful basic data to improve the foodservice system at special schools.

• Journal of Digital Convergence
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• v.10 no.2
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• pp.55-61
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• 2012

This space is for the abstract of your study in English. Recently, we began to face a significant change in our daily lives due to the expansion of the use of smartphones. In this regard, this study aims at examining the mechanism of Smart Work, necessary for the creation of job, led by the use of smart devices, and ways of its development. Accordingly, this study defined concepts of Smart Work clearly and analyzed the convergence of information through IT, the exploitation of new markets, derived from information industry, along with foreign cases of job creation through ICT. Furthermore, change in people's cultural recognition is required for the place of smart Work. For example, cluster development based on the public-private cooperation will promote the creation of job. In addition, the cooperation of the academic world and the service industry will play a leading role in developing local economy. To attain this end, the policy support of government for Smart Work and the public-private cooperation are needed.