• Journal of Korean Society for Quality Management
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• v.22 no.3
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• pp.16-33
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• 1994

This paper developes a multiple-item scale instrument (called SHIPQUAL which is designed to measure the quality of shipping industry. The procedures of developing instrument were followed by recommendations on the developing measures of marketing constructs. We divided shipping service quality into 4 demensions (reliability, conformability, timely/completness, safety) by empirical study. These demensions and scales were varified through the assessment of reliability and validity. Finally, we suggested potential applications of the scale into the shipping industry.

• Journal of Korean Society for Quality Management
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• v.33 no.4
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• pp.111-116
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• 2005

This paper considers the problem of optimally choosing the sub-process means of a mixture production process where two important ingredients are mixed. The quantity of each ingredient is controlled through each corresponding sub-process. The values of the sub-process mean directly affect the defective rate, production, scrap and reprocessing costs for the mixture production process. After inspecting every incoming item, each conforming item is sold in a regular market for a fixed price and any nonconforming item is scraped. A model is constructed on the basis of the selling price, production, inspection, and scrap and reprocessing costs. The goal is to determine the optimum sub-process mean values based on maximizing expected profit function relating selling price and cost components. A method of finding the optimum sub-process means is presented when the quantities of the two ingredients are assumed to be normally distributed with known variances. A numerical example is given and numerical studies are performed.

• Journal of Korean Society for Quality Management
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• v.28 no.2
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• pp.123-134
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• 2000

In the survey, it is very hard to get the complete response. Because the respondents tend to refuse to the questionnaire with something like incomes of the individual or may not be at home in the survey time. These nonresponses are classified into two groups as the item nonresponse and the unit nonresponse. When the nonresponse happen to the special item of the questionnaire, it is caned item nonresponse. On the other hand the unit nonresponse occurs to the totally missing in questionnaire. In this paper, we only consider to the unit nonresponse situation. We propose that the optimal estimator which is minimized the variance of the estimator under a fixed cost function for the survey and response.

• Journal of Korean Society for Quality Management
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• v.13 no.1
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• pp.56-64
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• 1985

This paper presents a general algorithm of multi-item continuous review models to obtain simultaneous solutions for ordering quantities and reorder points for each item in an inventory, while satisfying constraints on average inventory investment and reordering workload. Two models are formulated'in each model the heuristic method is utilized, and the partial back-logging is considered. In the first model, the objective function is the minimization of total inventory variable cost. In the second model, the objective function is the minimization of total time-weighted shortages, and the ordering, holding, and stockout costs in this model are independent each other. A numerical example is also solved to present application of each model.

• Journal of Korean Library and Information Science Society
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• v.47 no.3
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• pp.365-382
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• 2016

In this paper, impact of science and technology information service quality satisfaction and perceived importance on the user loyalty was studied to find the way of improvement of information service quality. To analyze the impact among service quality variables, the research questions and hypothesis are set and statistical analysis on 641 survey answers was conducted. The correlation between satisfaction and perceived importance regarding each service quality item was high. Relationship between satisfaction of every item of the service quality and overall satisfaction was verified by multiple regression analysis. As a result, the five out of seven independent variables are statistically significant influence to the dependent variable. Relationship between the perceived importance and loyalty for each item was verified by multiple regression analysis was confirmed that the four out of seven independent variables are statistically significant influence to the dependent variable. The overall satisfaction is having an effect on loyalty verified through simple regression analysis.

• Proceedings of the Korean Society for Information Management Conference
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• 2003.08a
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• pp.153-161
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• 2003

본 연구에서는 실세계 DB에 현실적으로 적용할 수 있는 DB품질평가항목을 개발하고자 한다. ISO 9126에 근거하여 DB품질평가 항목을 도출하고 소프트웨어의 프로세스를 심사하고 이에 기반하여 프로세스를 개선할 수 있도록 하는 CMM모형을 적용하고자 한다. DB 품질평가 항목의 개발은 기존 관련문헌 검토 및 유사분야에서 개발된 평가 모델을 분석하고, ISO 9126에 근거하여 DB품질평가 항목을 새롭게 도출하여 CMM모델을 적용한 데이터베이스 품질 프로세스 성숙도 모델을 제시하고자 한다.

• Journal of Korean Society for Quality Management
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• v.27 no.4
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• pp.20-41
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• 1999

This study addresses the development of a quality measurement of information systems integration(SI) service. Several dimensions which affect on quality of systems integration service have been identified and tested. Also, a measurement tool(questionnaire) of the factors has been developed. To achieve above purpose, extensive literature review and in-depth interview with several SI managers and customers were used. We suggested the analysis framework including performance variables such as quality, customer satisfaction, intention of renewal contract, and contribution to better customer's information system and the quality factors as well. To verify the research framework, collected data from the survey was analyzed statistically. The data from 73 respondents was used for analysis. Consequently, we identified eight factors and developed a 41-item instrument with Likert 5 points to measure the quality of SI service. It was proved that the 41-item instrument suggested in this study was very useful to measure the performance of SI service such as quality and customer satisfaction. Also it was shown that the instrument measured intention of renewal contract and contribution of customer's information system well.

• Proceedings of the Korean Society for Quality Management Conference
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• 2010.04a
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• pp.16-23
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• 2010

This research analyzed about inconsistence and cause of the audit result on national defense quality management system in certification company. Direction of research analyzes corelation with distribution by items at national defense quality management system standard by Investigated number and occurrence of examination report slight and critical incongruity on 2008 and 2009. Study finding slight and critical incongruity happened to first examination average 10.2 items, renewal examination average 7.0 items. By incongruity occurrence appeared high in item that there are a lot of examination item shares of standard requirement, it was studied by correlative thing between the examination with standard. Factor of incongruity occurrence was proved to comprehension insufficiency for quality management system, quality procedure insufficiency, didn't fulfil proceedings, business was unripe. In this papers, we contribute to propose direction for improvement of national defense quality management system comprehensive faculty elevation and national defense quality certification in this treatise.

• Journal of Korean Society for Quality Management
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• v.29 no.4
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• pp.54-64
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• 2001

Service industries are rapidly increased and the environment of service is also changing in healthcare settings. Those make them change their management strategies and carry out many researches. Till now, single-item behavioral intention scale or direct measuring has some limitations that we have to consider its efficiency and it is difficult to explain phenomena of broad part in the process of determining behavioral intentions. In this paper, we examine the dimensionality of healthcare service in Korea through the multi-item behavioral intention scale. In addition, we are going to investigate the nature of the relationship between service quality perceptions which have unique construct, and consumer satisfaction judgements in the formation of consumers' behavioral intentions. we are going to conclude that the linear combination model of service quality and customer satisfaction can describe the process of formation of customers' behavioral intentions best and provide some managerial implications to decision makers for redistribution of materials and human resources.

• Culinary science and hospitality research
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• v.19 no.5
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• pp.170-183
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• 2013

The purpose of this study is to classify the attributes of culinary educational quality by using the Kano model. This study carried out literary research and empirical analysis. Data were collected among 486 students whose major is culinary arts and analyzed with SPSS 19.0 and EXCEL 2007. It classified culinary educational quality by employing the Kano model and modified the Better and Worse quotients suggested by Timko. The results of the study are as follows. First, it was found that total 25 attributes could be classified into 17 Attractive quality attributes, 2 Must-be quality attributes and 6 Indifferent quality attributes, while One-dimensional quality, Reverse quality and Questionable quality attributes were not found. Second, according to the Better and Worse quotient by Timko, "Objective instructor's evaluation" item was the highest score in the Better quotient. On the other hand, the "Having foreign professors" item is the lowest in the Worse quotient. Third, marketing implications and limitations were discussed.