• 경영정보학연구
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• 제1권2호
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• pp.73-87
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• 1999

• Asia pacific journal of information systems
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• 제10권4호
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• pp.153-180
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• 2000

The objective of this paper is to propose a Web-based Negotiation Support System(NSS) to facilitate conflict resolution between departments in a firm. As the management environment is recently becoming more complex and competitive, the need for harmonizing department functions in a firm is increasing much more than ever. In literature, most of conflict resolution approaches have been based on a sort of behavioral concepts including regular meeting or conference. However, as the department functions are wired through the Internet, a new approach to conflict resolution using the web-based technique is deemed necessary. For this purpose, we developed a Web NSS and illustrated a typical case in which conflicts between production and marketing functions are resolved using the Web NSS.

• 한국IT서비스학회지
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• 제7권2호
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• pp.59-75
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• 2008

Despite our extensive understanding on the Internet business and widely understood first-mover advantage. it is not clearly answered yet whether an internet firm can enjoy the first-mover advantage in the new environment of the Internet. This is mainly because the Internet marketplace itself has a complex combination of various business models, ranging from a simple channel-extension to a whole new business model. Based on new theoretical development on the first-mover advantage, we empirically test whether being an early mover in the Internet environment materially affects firm performance, using clickstream data from Korea where broadband Internet installation is ranked as top among OECD countries. Our results show the effectiveness of first-mover advantage on the web does not exist, regardless of its business model and competitive environment. This result expands our understandings on the e-business, not to mention of the real feature of first-mover advantage.

• 한국경영과학회지
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• 제26권1호
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• pp.45-60
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• 2001

As the advent of the Internet, most of the modern firms are now forced to use the internet as one of telecommunication tools for daily activities, Especially, as the decision units and/or makers in a firm become geographically dispersed due to the globalization trend, the need for integrating them effectively on the Internet is getting attention from researchers and practitioners much more than ever. In literature, this kind of need has been specially conspicuous in the need for coordinating production and marketing activities which are known as one of the typically conflicting with each other in terms of purposes. Lee and Lee(1999) has proposed an interesting coordination environment for production and marketing, named PROMISE. This paper is aimed at improving the coordination algorithm utilized in PROMISE and accordingly proposing a web-driven DSS for the purpose of transforming PROMISE into a web-based decision support platform for production and marketing coordination.

• 한국전자거래학회지
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• 제5권2호
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• pp.27-47
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• 2000

Recently firms which have been using traditional VAN-EDI are adapting Web-EDI at very rapid pace. Based on the Internet, Web-EDI is easier to install, is cheaper and more accessible than VAN-EDI. Web-EDI establishes an electronic hierarchy as a type of Inter-Organization Information System. An electronic hierarchy connects two legally separate firms in an electronically mediated relationship. The primary reasons for establishing an electronic hierarchy is to improve the flow of materials and information between firms. This paper suggests two hypotheses that describe the possible impact of Web-EDI on firms in the Web-EDI network, and empirically tests them using data from a case study based on a discount store. The result is as follows. First, the more a firm utilizes information shared through Web-EDI, the higher the inventory turns. Second, a higher level of information sharing does not necessarily increase the inventory turns of Web-EDI adopters who are coerced to implement the electronic networks by the champion. These findings imply that the operational performance of Web-EDI adopters can be improved only when the firms intensively utilize the information shared through Web-EDI for their business processes.

• Journal of Information Technology Applications and Management
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• 제10권4호
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• pp.65-84
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• 2003

The Purpose of this study is to Identify and analyze the factors that determine the survival or success of internet-based companies in the start-up phase. The reason why we focus on companies which are in the early stage of development is because internet business is still at its early stage, and statistics indicate that many internet businesses have failed during the start-up phase. Using the model of new product outcomes proposed by Cooper(1979), we have formulated a conceptual model for more successful internet business ventures. On the basis of this model, the relationship between the financial and non-financial performance and various variables in the model is analyzed. For collecting empirical data, a web-based survey questionnaire was designed. A total of 97 usable questionnaires were gathered from internet companies nationwide. The results showed that controllable variables such as the commercial entity and information acquired during the new business process are related to the non-financial performance, while environment variables such as the compatibility of the resource base of the firm with the business, including a few controllable variables, are related to the financial performance. Future research needs to explore more precisely how the success factors are different according to the types of internet businesses and/or the stages of growth of the business.

• Asia pacific journal of information systems
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• 제17권2호
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• pp.123-137
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• 2007

The advent of the Internet and related Web technologies has created an easily accessible link between a firm and its customers, and has provided opportunities to a firm to use information technology to support supplementary after-sale services associated with a product or service. It has been widely recognized that supplementary services are an important source of customer value and of competitive advantage as the characteristics of the product itself. Many of these supplementary services are information-based and need not be co-located with the product, so more and more companies are delivering these services electronically. Net-based customer service, which is defined as an Internet-based computerized information system that delivers services to a customer, therefore, is the core infrastructure for supplementary service provision. The importance of net-based customer service in delivering supplementary after-sale services associated with product has been well documented. The strategic advantages of well-implemented net-based customer service are enhanced customer loyalty and higher lock-in of customers, and a resulting reduction in competition and the consequent increase in profits. However, not all customers utilize such net-based customer service. The digital divide is the phenomenon in our society that captures the observation that not all customers have equal access to computers. Socioeconomic factors such as race, gender, and education level are strongly related to Internet accessibility and ability to use. This is due to the differences in the ability to bear the cost of a computer, and the differences in self-efficacy in the use of a technology, among other reasons. This concept, applied to e-commerce, has been called the "e-commerce divide." High Internet penetration is not eradicating the digital divide and e-commerce divide as one would hope. Besides, to accommodate personalized support, a customer must often provide personal information to the firm. This personal information includes not only name and address, but also preferences information and perhaps valuation information. However, many recent studies show that consumers may not be willing to share information about themselves due to concerns about privacy online. Due to the e-commerce divide, and due to privacy and security concerns of the customer for sharing personal information with firms, limited numbers of customers adopt net-based customer service. The limited level of customer adoption of net-based customer service affects the firm profits and the customers' welfare. We use a game-theoretic model in which we model the net-based customer service system as a mechanism to enhance customers' loyalty. We model a market entry scenario where a firm (the incumbent) uses the net-based customer service system in inducing loyalty in its customer base. The firm sells one product through the traditional retailing channels and at a price set for these channels. Another firm (the entrant) enters the market, and having observed the price of the incumbent firm (and after deducing the loyalty levels in the customer base), chooses its price. The profits of the firms and the surplus of the two customers segments (the segment that utilizes net-based customer service and the segment that does not) are analyzed in the Stackelberg leader-follower model of competition between the firms. We find that an increase in adoption of net-based customer service by the customer base is not always desirable for firms. With low effectiveness in enhancing customer loyalty, firms prefer a high level of customer adoption of net-based customer service, because an increase in adoption rate decreases competition and increases profits. A firm in an industry where net-based customer service is highly effective loyalty mechanism, on the other hand, prefers a low level of adoption by customers.

• 한국전자거래학회지
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• 제17권3호
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• pp.73-84
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• 2012

지식정보사회로의 전환이 가속화되고 전자 거래 등의 새로운 형태의 정보기술 관련 기업의 등장으로 기존의 회계 정보의 분석만으로 정보기술기업의 주가가치를 설명하지 못하는 사례가 증가하였다. 이를 보완하기 위해 웹 교통량(Web traffic data)과 같은 비재무적 정보나 지적 재산권과 같은 무형자산에 근거한 기업가치 분석 사례가 다수 보고되고 있다. 또한 선행 연구에 따르면, 신규 산업군의 경우 산업군의 라이프사이클에 따라 재무정보와 비재무 정보의 기업가치 관련성에 변화를 보인다. 비재무적 정보에 기반한 성장 초기의 기업가치 평가는 점차 산업군의 성숙이 진행됨에 따라 회계 및 재무 정보와 보다 긴밀한 관련성을 나타낸다. 본 연구는 신규 산업군 관련 기업 재무 정보의 기업가치 설명력이 어떠한 변화를 보이고 있는지 확인하고자 코스닥 상장기업 중 소프트웨어, 디지털콘텐츠, 인터넷 기업군에 포함된 기업의 2000~2011년 주가에 대한 회계정보의 가치 관련성을 검증하였다. 실증 자료 분석의 결과는 전통적 회계기준이 비재무적 정보를 수용하지 못함에도 불구하고 2007년을 기준으로 해당 기업군의 재무적 정보의 기업가치 설명력이 증대되었음을 보인다. 이는 국내 정보기술 관련 산업이 초기 성장 단계를 벗어나고 있음을 반증한다. 추가로 해당 기업군의 경우 코스닥 스타지수 편입 기업에 비해 무형자산의 주가가치 관련성이 보다 뚜렷하게 나타나고 있음을 함께 확인할 수 있다.

• Asia pacific journal of information systems
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• 제32권1호
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• pp.1-31
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• 2022

Personalization and customization of product and service designs involving firms and customers using online design interfaces across the Internet is increasingly being facilitated by brands. Research on the role of information technology and value co-creation across various research disciplines in management has provided learnings on ways to creatively improve products and services by integrating customers and firms in web portals. This paper provides a comprehensive analysis of the specific attributes of value co-creation between customers and firms relevant to business logic, learnings, projects, personalized products and services, social network innovations, brand management and markets across the Internet for the purpose of enhancing information management of value co-creation for industries and research. The paper draws on published research and industry surveys on how value co-creation is growing in the digital economy. An industry survey of managers who use web portals for their business responded to a questionnaire on how various social, economic and intellectual motivation factors of firm-customer interactions result in value co-creation for customers and firms. These motivation factors can lead to improved learning systems for business process improvements and service management for industries, customers and firms and may also be classified.

• 경영과정보연구
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• 제28권3호
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• pp.191-210
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• 2009

정부는 2004년 IT839 전략의 하나로 VoIP를 8대 신규 서비스로 지정하였고, 정부와 일부 사업자에 의해 적극적으로 추진되었다. 인터넷전화는 유선전화와는 달리 이동성이 보장되어 어디서나 인터넷 단말기만 가지고 있으면 인터넷에 연결하여 통화를 할 수 있을 뿐만 아니라 각종의 부가서비스(영상통화, 데이터전송, 인터넷접속 등)가 가능하다는 장점과 더불어 이용요금도 이동전화와 유선전화와 비교했을 때 저렴한 편이다. 국내 통신 기업들은 포화된 국내 통신서비스 시장의 새로운 비즈니스모델 창출을 위해 각종의 부가서비스 제공이 가능한 인터넷전화에 주목하고 있고 통신 소비자들은 저렴한 인터넷 전화요금과 우리나라의 가계당 통신비중이 높다는 점, 그리고 각종 부가서비스가 제공되는 인터넷전화의 긍정적 요인에 크게 반응할 것으로 보인다. 현재는 VoIP가 유선전화시장을 급속하게 대체할 것으로 예측되며, 초고속 하향패킷접속과 와이브로(WiBro: Wireless Broadband Internet)기반의 이동통신에서 VoIP가 장착이 된다면 이동전화를 위협하는 Killer Application으로 자리 잡게 될 것으로 보인다. 또한, 이 기술은 단지 음성전화 뿐만 아니라 SMS(Short Message Service), 음성채팅, 영상통화 등의 다양한 부가 서비스가 가능하며 통신.방송의 융합에 따른 방송서비스까지 가능한 실시간 멀티미디어 서비스 제공을 위한 핵심기술이라는 점에서 최근에 더욱 관심이 증폭되고 있다. 결국 인터넷 전화는 기존의 일반전화가 가진 장단점을 모두 흡수하여 새로운 혁신을 가져 올 것으로 예상된다. 향후 인터넷 전화의 발전과 대중화를 위한 발판을 마련하기 위한 후속적 연구가 지속되어야 할 것이다.