• 제목/요약/키워드: International benchmarking

검색결과 89건 처리시간 0.026초

기업택배 기업의 서비스 프로세스 개선 방안 - Y사의 서비스청사진 분석을 중심으로 (Service Blueprinting Analysis(SBA) on B2B Courier Services - Focus on Company Y)

  • 김연성;장진명;강준구;배경미
    • 품질경영학회지
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    • 제45권1호
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    • pp.129-138
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    • 2017
  • Purpose: This research aims to analyze the service process of corporate courier services in order to offer service providers possible directions for adaptation of new technologies and assurance of better quality services. Methods: Through the analysis on the parcel service process of company Y by applying service blueprinting method, the overall process and failure service points of corporate courier services can be recognized and investigated. Next, the several newer technologies, augmented reality glasses, exoskeleton, and drone are applied to the service process of company Y as they are suggested by the literature review and referenced to DHL's report on the Fourth Industrial Revolution. Then, service options to overcome the service failure points to improve the service process can be produced. Results: The parcel service process of the company Y is utilized as a hub-and-spoke structure by having distribution and delivery centers which separates customers into two types, ones using the total services and the others only using the delivery service. In addition, the main cause of the service failures is determined that it is due to the limited working hours of delivery centers compared to the workload. Conclusion: This research contributes in better understanding of corporate courier services and providing information for benchmarking. An empirical research on the costs and the efficiencies of applying the new technologies is suggested for the further improvement in the processes of corporate courier services.

소비자 신뢰도를 높인 친환경 인증마크의 등급제 제안 (Improvement of Consumer's Reliability on the Eco Label by Suggestion of Quantifying Rating System)

  • 나동규;김지수;김민섭;나영주
    • 한국의류학회지
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    • 제41권5호
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    • pp.783-795
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    • 2017
  • This study measured consumer's recognition, reliability, emotion and images about current eco-marks as well proposed an eco-mark rating scale and mark designs to improve consumer's trust on the fashion product marks. We used a questionnaire survey to collect data from 150 persons about knowledge, interests, and practice on eco fashion products in relation to trustfulness and positive images for three domestic and three international eco-marks. We evaluated and gave eco scores to six fiber-type products (cotton, organic cotton, wool, polyester, biodegradable polyester and nylon) in terms of consumer's use, water & land consumption, waste amount, carbon footprint, and toxicity. We suggested a new 5-level rating scale for eco marks, which quantified the concept of environmental friendliness of fiber products. The design for eco-mark of rating scale showed the total grade with two sub scores of environmental sides and human sides developed with an improved visual understanding for consumers. The design is one through benchmarking the energy-consumption efficiency mark, which is familiar to consumers such as a half circle shape to save environment resources to alarm consumers to environment problems.

Processing and benchmarking of evaluated nuclear data file/b-viii.0β4 cross-section library by analysis of a series of critical experimental benchmark using the monte carlo code MCNP(X) and NJOY2016

  • Ouadie, Kabach;Abdelouahed, Chetaine;Abdelhamid, Jalil;Abdelaziz, Darif;Abdelmajid, Saidi
    • Nuclear Engineering and Technology
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    • 제49권8호
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    • pp.1610-1616
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    • 2017
  • To validate the new Evaluated Nuclear Data File $(ENDF)/B-VIII.0{\beta}4$ library, 31 different critical cores were selected and used for a benchmark test of the important parameter keff. The four utilized libraries are processed using Nuclear Data Processing Code (NJOY2016). The results obtained with the $ENDF/B-VIII.0{\beta}4$ library were compared against those calculated with ENDF/B-VI.8, ENDF/B-VII.0, and ENDF/B-VII.1 libraries using the Monte Carlo N-Particle (MCNP(X)) code. All the MCNP(X) calculations of keff values with these four libraries were compared with the experimentally measured results, which are available in the International Critically Safety Benchmark Evaluation Project. The obtained results are discussed and analyzed in this paper.

Prospects for e-Science In Korea : The role and impacts ol Korea-UK collaboration

  • Kim, Cha-Young;Suh, Jee-Hyun;Tomlinson, Mark
    • 정보처리학회지
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    • 제15권2호
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    • pp.15-28
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    • 2008
  • The Korea UK e-Science Collaboration project has been aimed at supporting research and collaboration between Korean and UK researchers. Its goal is to benefit the nation by reducing cost and time in constructing the National e-Science Research Environment' by studying and benchmarking the cases in countries that have already procured advanced technologies in the area. Two joint workshops were held in a year where researchers from the two countries had the opportunities to share their research results with each other. Also, the project has supported exchanges of researchers fostering expertise in the field. In the course of the project, the e-Science Centre in the UK and KISTI have signed MoU(Memorandum of Understanding) in 2006. Moreover, there have been active research collaboration between Korea and the UK. The University of Southampton will share the BioSimGrid data with the Korean counterpart, and the University of York has provided the AURA software. In the future, KISTI and the UK NGS(National Grid Service) will organize a working group at OGF that will work mainly on the standardization of Parameter Sweep and bring it to lead the global standard. KISTI will include its own AURORA system into OMI-UK software stack, which will enable access to NGS resources through AURORA user application. The collaboration with the UK has opened up more opportunities for collaboration with other countries as well. KISTI and HLRS in Germany have agreed to share the COVISE and will have research exchanges. As such, it is expected that Korea will play a major role in e-Science research by building strategic and systematic collaborative relations with its International partners.

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글로벌물류기업의 효율성 분석 (The Data Envelopment Analysis of Global Logistics provider)

  • 박홍균
    • 한국항만경제학회지
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    • 제26권2호
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    • pp.19-35
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    • 2010
  • 글로벌 물류기업은 효율성 분석을 통하여 경쟁력을 비교 할 수 있다. 글로벌 물류기업은 물류시설과 물류서비스를 체계적으로 활용하여 경영의 효율성을 높여야한다. 본 연구에서는 글로벌물류기업 상위 40개를 연구대상으로 효율성을 분석하였다. 글로벌물류기업에 대한 효율성 분석을 위한 산출요소로 연간 매출액을 사용하였다. 투입요소는 고용원수, 정보시스템 운용수, 창고운용수를 사용하였다. 효율적인 글로벌물류기업으로 CCR과 BCC 모형에서는 Panalpina, C.H. Robinson Worldwide, Maersk Logistics/Damco, Hub Group, Lander Global Logistics이다. 초효율성 분석은 Panalpina, (2.352), Hub Group (1.654), Maersk Logistics/Damco(1.526), Transplace(1.401), C.H. Robinson Worldwide (1.358), UPS Supply Chain Solutions(0.947), J.B.HUNT(0.839), PHONEX INTERNATIONAL(0.783), Kuehne + Nagel(0.782), DB Schenker Logistics(0.769)순으로 보여주고 있다. 마지막으로 글로벌물류기업의 고용원수, 정보시스템 운영수, 창고보유수의 벤치마킹에 대한 프로젝트를 제시하고 있다.

국내 민간투자사업의 성능발주제도 도입에 관한 연구 (A Study on the Application Scheme of the Warranty delivery system in Domestic Private Finance Initiative)

  • 김대길;이상범
    • 한국건설관리학회:학술대회논문집
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    • 한국건설관리학회 2007년도 정기학술발표대회 논문집
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    • pp.527-530
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    • 2007
  • 건설시장이 점차 전문화, 대형화되면서 건설요구품질수준이 높아지고 있다. 이러한 변화에 대응하기 위해 1960년대부터 프랑스, 영국, 미국, 일본 등은 목적물의 품질과 성능을 일정기간 보증하는 성능계약제도를 도입하여 요구품질을 확보하고 있다. 그러나 국내에서는 품질확보를 위해 하자담보책임제도를 강화하였으나, 하자 기준의 불명확성, 과도한 하자담보책임기간, 부실시공과 하자를 동일시하는 사회인식, 공사계약의 체결 및 이행과정에서 발주자 우위의 거래관행등의 문제가 제기되면서 시공자에게 과도한 책임문제가 발생하고 있다. 게다가 최근 FTA 협상에 따라 국내 BOT시장이 개방되면서 국제적인 경쟁이 불가피한 시점이다. 이러한 문제를 해결하기 위해서는 시공자의 기술혁신 유도와 명확한 책임이 규정된 성능보증계약제도를 도입하여 국제적인 경쟁력을 확보할 필요성이 있다. 따라서, 본 연구에서는 해외민간투자사업에 적용되고 있는 성능계약제도의 특성과 발주프로세스를 벤치마킹하여 국내 현황을 고려한 민간투자사업의 성능발주모델을 제안하였다.

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DEVELOPMENT OF HARDWARE-IN-THE-LOOP SIMULATION SYSTEM AS A TESTBENCH FOR ESP UNIT

  • Lee, S.J.;Park, K.;Hwang, T.H.;Hwang, J.H.;Jung, Y.C.;Kim, Y.J.
    • International Journal of Automotive Technology
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    • 제8권2호
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    • pp.203-209
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    • 2007
  • As the vehicle electronic control technology quickly grows and becomes more sophisticated, a more efficient means than the traditional in-vehicle driving test is required for the design, testing, and tuning of electronic control units (ECU). For this purpose, the hardware-in-the-loop simulation (HILS) scheme is very promising, since significant portions of actual driving test procedures can be replaced by HIL simulation. The HILS incorporates hardware components in the numerical simulation environment, and this yields results with better credibility than pure numerical simulations can offer. In this study, a HILS system has been developed for ESP (Electronic Stability Program) ECUs. The system consists of the hardware component, which that includes the hydraulic brake mechanism and an ESP ECU, the software component, which virtually implements vehicle dynamics with visualization, and the interface component, which links these two parts together. The validity of HIL simulation is largely contingent upon the accuracy of the vehicle model. To account for this, the HILS system in this research used the commercial software CarSim to generate a detailed full vehicle model, and its parameters were set by using design data, SPMD (Suspension Parameter Measurement Device) data, and data from actual vehicle tests. Using the developed HILS system, performance of a commercial ESP ECU was evaluated for a virtual vehicle under various driving conditions. This HILS system, with its reliability, will be used in various applications that include durability testing, benchmarking and comparison of commercial ECUs, and detection of fault and malfunction of ESP ECUs.

한식당 세계화를 위한 성공모델로서의 일식당 실내공간과 음식관련요소의 특성 연구 - 홍콩 소재 일식당 대상 - (A Study on Characteristics of Indoor space and Food related of Japanese restaurant as successful model for globalizing Korean restaurants - Japanese restaurants in Hong Kong -)

  • 이지현;오혜경
    • 한국실내디자인학회논문집
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    • 제18권1호
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    • pp.54-63
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    • 2009
  • The present study is a basic research for promoting the globalization of Korean food, aiming to analyze Japanese restaurants in Hong Kong, an international city successful in globalization, focused on their spatial characteristics and food related characteristics and to use the results as basic materials. The results of this study are as follows. As to the characteristics of indoor spaces and food of Japanese restaurants in Hong Kong, first, the locations of Japanese restaurants were mostly easily accessible luxury hotels, office buildings or shopping malls. They displayed Japanese styles well and used conspicuous signs. Their trade names were given after traditional place names, food names, greetings, etc. Second, the spaces of Japanese restaurants expressed contemporary and, at the same time, traditional styles moderately and elegantly by applying emphatic articles such as traditional furniture, tools and folk paintings to contemporary spaces with traditional air, and by doing so, they showed various possibilities. Third, as to the characteristics of food culture, menus were diversified from traditional menus such as kaiseki to everyday menus such as vinegared rice, ramen, skewered roast meat and fusion dish, and at the same time, differentiated by concept. In addition, some restaurants succeeded in globalization and modernization with chains throughout the world. Furthermore, while table setting, food dishing and tableware image were harmonized with the concept of the restaurant space, if tradition needed to be displayed it was used at a minimum, showing the Japanese aesthetic sense through the restaurant space and food. In globalizing Korean restaurants based on the results of this study, we need to link trade name, facade, sign, menu and space with served food, and to plan a consistent story so that Korean culture and images are expressed. In addition, if a manual is made by benchmarking the Japanese government's support policies and relevant businesses' efforts and ideas and provided to Korean restaurants, it will be helpful for Korean restaurants, which spread Korean food culture, to be more competitive and graceful.

건설산업 이미지 향상 전략 개발을 위한 해외 벤치마킹 연구 (A Benchmarking Study of International Cases on Construction Image Improvement)

  • 김상범;이정대;조지훈
    • 대한토목학회논문집
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    • 제28권1D호
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    • pp.93-106
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    • 2008
  • 건설산업은 GDP 17.5%를 차지하는 국내 경제의 중심을 담당하고 있는 기간산업이다. 하지만, 건설산업에 대한 이미지는 3D 업종, 비리와 부실 공사, 등의 부정적인 측면이 강하게 인식되고 있다. 이러한 건설산업의 이미지를 제고시키고 긍정적인 이미지를 구축하기 위하여 미국, 영국 등 주요 선진국가의 건설산업 이미지 제고 방향에 대하여 분석하고, 이를 국내에 적용시키기 위한 전략 개발을 제안하였다. 본 연구에서는 미국의 건설산업 이미지 향상을 위해 건설산업 전반의 이미지 향상을 위해 창설된 NCCER과 건설산업의 홍보와 참여를 목적으로 개발된 Build Your Future, Construction My Future, 등을 통하여 건설산업 이미지를 향상하기 위하여 노력하고 있다. 또한, 영국은 건설산업의 전반적 사항을 지원하는 CITB와 건설산업의 이미지 향상에 목적을 둔 Positive Image 2004 캠페인 프로그램, 등 선진국가들의 이미지 제고 사례를 포함한다. 국내에서도 관 산 학 연 상호협력에 기반을 둔 이미지 제고 노력의 필요성과 지속적인 홍보, 등을 통해 우수한 잠재 인재들을 확보하고, 전략적 분석을 통한 건설 이미지 제고운동에 지속적 노력을 가해야 할 것으로 사료되며, 본 연구의 해외벤치마킹 결과가 그 근간이 될 수 있을 것이다.

Key success factors for implementing modular integrated construction projects - A literature mining approach

  • Wuni, Ibrahim Yahaya;Shen, Geoffrey Qiping
    • 국제학술발표논문집
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    • The 8th International Conference on Construction Engineering and Project Management
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    • pp.343-352
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    • 2020
  • Modular integrated construction (MiC) is an innovative construction method where components of a building are manufactured in an offsite factory, trucked to the job site in sections, set in place with cranes, and assembled together to form a whole building. Where circumstances merit, favorable conditions exist and implemented effectively; MiC improves project performance. However, several key factors need to converge during implementation to realize the full benefits of MiC. Thus, a thorough understanding of the factors which are critical to the success of MiC projects is imperative. Drawing on a systematic review of 47 empirical studies, this research identified 25 key success factors (KSFs) for MiC projects. Of these, the five topmost cited KSFs for MiC projects include effective working collaboration and communication among project participants; standardization, optimization, automation and benchmarking of best practices; effective supply chain management; early design freeze and completion; and efficient procurement method and contracting. The study further proposed a conceptual model of the KSFs, highlighting the interdependences of people, processes, and technology-related KSFs for the effective accomplishment of MiC projects. The set of KSFs is practically relevant as they constitute a checklist of items for management to address and deal with during the planning and execution of MiC projects. They also provide a useful basis for future empirical studies tailored towards measuring the performance and success of MiC projects. MiC project participants and stakeholders will find this research useful in reducing failure risks and achieving more desired performance outcomes. One potential impact of the study is that it may inform, guide, and improve the successful implementation of MiC projects in the construction industry. However, the rigor of the analysis and relative importance ranking of the KSFs were limited due to the absence of data.

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