• Title/Summary/Keyword: Internal service quality

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Quality Characteristics of the Bread Added with Prunus mume Byproduct Obtained from Liquer Manufacture (매실 리큐르 제조 부산물인 매실 과육을 첨가한 식빵의 품질 특성)

  • Chae, Myeung-Hee;Park, Na-Yeung;Jeong, Eun-Ju;Lee, Shin-Ho
    • Journal of the Korean Society of Food Science and Nutrition
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    • v.35 no.9
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    • pp.1267-1272
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    • 2006
  • Effects of Prunus mume byproduct (PLB), obtained after manufacture of Prunus mume liquer, on quality characteristics of bread were investigated. The pH of dough and bread decreased but titratable acidity increased by addition of 10% or 20% PLB. The volume of dough during fermentation and the baking loss of bread containing PLB were smaller than those of the dough and bread without PLB. The weight of bread increased but the volume decreased by addition of PLB. L (lightness) value increased and a (redness) value decreased in the surface of bread containing PLB. b (yellowness) value did not show difference between treatments. The internal color of bread containing PLB decreased in L and a value but increased in b value. The hardness and strength of bread decreased with 10% PLB but increased with 20% PLB compared to control. Cohesiveness and springiness of bread increased with 10% or 20% PLB, but did not show significant difference between concentrations. As results of sensory evaluation, taste and flavor of the bread containing 10% PLB increased significantly compared to control. The sensory quality of bread with 20% PLB decreased significantly. The strength, springiness, and hardness of bread with 20% PLB were higher than those of control. The taste, flavor, color, and overall acceptability of bread with 10% PLB were better than those of control. No molds were found in breads with 20% PLB and 20% PLB powder during storage for 1 week at room temperature.

An Empirical Study on Development of IS Evaluation Indices : In Case of Public Sectors (정보시스템 평가지표 개발에 관한 실증적 연구 : 공공부문을 중심으로)

  • 정해용;김상훈
    • Journal of the Korean Operations Research and Management Science Society
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    • v.28 no.4
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    • pp.155-189
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    • 2003
  • In this research, the comprehensive evaluation model of IS(information systems) for public sectors is theoretically constructed through reviewing and integrating previous IS evaluation-related research. This model is hypothesized to consist of five sectors(System Sector, User Sector, Organization and Management Sector, Resource Management Sector and Strategic Contribution Sector), ten evaluation items belonging to these five evaluation sectors, and sixty two evaluation indices for these ten evaluation items. The results of empirical analyses to test the validity of the research model show that the evaluation sectors turn out to be the same ones as proposed in the hypothetical model. The evaluation items(System Quality, Information Quality, Service Quality) in System Sector proves to be consistent with the hypothetical model. However, in case of User Sector, two evaluation items(Perceived Usefulness and User Satisfaction) which are included in the hypothetical model are found to be merged into one item(User Satisfaction). And, it is shown that four evaluation items such as the Efficiency of Internal Process, Customer Satisfaction, Organizational Innovation, and the Degree of Informatization competence improvement are included in Organization and Management Sector, differently from the research model in which the items, Organizational innovation and the Degree of Informatization competence improvement, are not divided. As a final result, sixty two evaluation indices that comprise all the evaluation items belonging to five sectors are found to be reduced to fifty seven ones through factor analyses, criterion-related validity tests and reliability analyses.

Studies on Determinant Factors of SCM Performance: From the Supplier Perspective (SCM 성과 결정요인에 관한 통합적 연구: 공급업체 관점으로)

  • Park, Kwang-Oh;Chang, Hwal-Sik
    • Asia pacific journal of information systems
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    • v.21 no.1
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    • pp.1-27
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    • 2011
  • In an attempt to cope with widespread, dynamic, and accelerating changes in both internal and external business environments, companies often utilize information technologies such as SCM(Supply Chain Management). To date, SCM research has mainly focused on the effects of dynamic factors on SCM success and emphasized adoption strategies and critical success factors. Consequently, the effects of more static factors such as interdependency between SCM partners have been largely ignored. The purpose of this study, therefore, is to examine the effects of both dynamic and static factors on SCM performance by controlling for information quality and partnership quality. The five factors examined in this study include innovative ness, mutual dependency, quality of information, partnership quality, and SCM performance. All factors were examined from the perspective of part suppliers, except the mutual dependency which was examined from two aspects: supplier's dependency on customer and customer's dependency on supplier. Data was collected through five hundred survey questionnaires distributed to the part supplier companies that have implemented SCM systems for at least one year. As a result, a total of 170 valid responses were obtained. A structural equation research model was fitted using SAS 9.1.3 and SMART-PLS 2.0. The results of this study can be summarized as follows. First, innovativeness positively affected SCM information quality. SCM partnership quality, and ultimately SCM performance. The path coefficient between innovativeness and information quality was 0.387, with a t-value of 3.528. Innovativeness also had a positively direct effect on partnership quality. The path coefficient was 0.351 with a t-value of 3.366. The total effect of innovativeness on partnership quality was significant, although its indirect effect on partnership quality by altering information quality was negligible. The total indirect effect of innovativeness on SCM performance by affecting information quality and partnership quality was significant with a p-value of 0.014. Innovativeness played an important role in determining SCM performance. Second, mutual dependency showed no significant effect on SCM information quality. This result contradicts the earlier assertion that the more dependent two companies are, the more accurate and timely the information they exchange ought to be. This study showed that this may not be the case; a partner may provide information of poor quality even when it is strongly dependent on the other. Mutual dependency showed significant effect on partnership quality. However, when the mutual dependency perceived by suppliers was divided into two parts, one being a supplier's dependency on its customer company and the other being a customer's dependency on the supplier, the latter showed a significant impact on the perceived SCM partnership quality. This result indicates that a customer company can hardly improve the partnership quality perceived by suppliers by making them more dependent. It improves only when the suppliers perceive that their partners, typically having more bargaining power, are more dependent on them. The overall effect of mutual dependency of any kind on SCM performance, however, was not significant. Although mutual dependency has been mentioned as an important static factor influencing almost every aspect of cooperation on a supply chain, its influences may not be as significant as it was initially perceived to be. Third, the correlation between information quality and partnership quality was 0.448 with a p-value of less than 0.001. Information quality had a path coefficient of 0.256 to partnership quality with a t-value of 2.940. The quality of information exchanged between partners may have an impact on their partnership quality. Fourth, information quality also had a significant impact on SCM performance with a path coefficient of 0.325 with a t-value of 3.611. In this study, SCM performance was divided into four categories: product quality, cost saving, service quality, and order fulfillment. Information quality has Significant impacts on product quality, cost saving and service quality, but not on order fulfillment. Fifth, partnership quality, as expected, had a significant impact on SCM performance. The path coefficient was 0.403 with a t-value of 3.539. Partnership quality, like information quality, had positive impacts on product quality, cost saving and service quality, but showed no impact on order fulfillment. It seemed that order fulfillment is the hardest category of performance that SCM can satisfy. One major limitation of this study is that it surveyed only the suppliers. To better understand the dual aspects of SCM, it is important to survey both suppliers and the assemblers, especially in pairs. This research, to our best knowledge, was the first attempt to study the level of dependency between the two groups by measuring the dual aspects of SCM and studying mutual dependency from the categories of suppliers and assemblers each.. In the future, a more comprehensive and precise measurement of SCM characteristics needs to be achieved by examining from both the supplier's and assembler's perspectives.

Flexural Behavior of Continuous Composite Bridges with Precast Concrete Decks

  • Chung, Chul-Hun
    • Journal of the Korea Concrete Institute
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    • v.15 no.4
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    • pp.625-633
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    • 2003
  • For the construction of open-topped steel box girder bridges, prefabricated concrete slab could offer several advantages over cast-in-situ deck including good quality control, fast construction, and elimination of the formwork for concrete slab casting. However, precast decks without reinforcements at transverse joints between precast slabs should be designed to prevent the initiation of cracking at the joints, because the performance of the joint is especially crucial for the integrity of a structural system. Several prestressing methods are available to introduce proper compression at the joints, such as internal tendons, external tendons and support lowering after shear connection. In this paper, experimental results from a continuous composite bridge model with precast decks are presented. Internal tendons and external tendons were used to prevent cracking at the joints. Judging from the tests, precast decks in negative moment regions have the whole contribution to the flexural stiffness of composite section under service loads if appropriate prestressing is introduced. The validity of the calculation of a cracking load fur serviceability was presented by comparing an observed cracking load and the calculated value. Flexural behavior of the continuous composite beam with external prestressing before and after cracking was discussed by using the deflection and strain data.

CPS: Operating System Architecture for Efficient Network Resource Management with Control-Theoretic Packet Scheduler

  • Jung, Hyung-Soo;Han, Hyuck;Yeom, Heon-Young;Kang, Soo-Yong
    • Journal of Communications and Networks
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    • v.12 no.3
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    • pp.266-274
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    • 2010
  • The efficient network resource management is one of the important topics in a real-time system. In this paper, we present a practical network resource management framework, control-theoretic packet scheduler (CPS) system. Using our framework, an operating system can schedule both input and output streams accurately and efficiently. Our framework adopts very portable feedback control theory for efficiency and accuracy. The CPS system is able to operate independent of the internal network protocol state, and it is designed to schedule packet streams in fine-grained time intervals to meet the resource requirement. This approach simplifies the design of the CPS system, and leads us to obtain the intended output bandwidth. We implemented our prototype system in Linux, and measured the performance of the network resource management system under various network QoS constraints. The distinctive features of our principles are as follows: It is robust and accurate, and its operation is independent of internal network protocols.

Herbal Medicine for the Treatment of Non-Erosive Reflux Disease: A Systematic Review and Meta-Analysis Protocol

  • Minjeong Kim;Chaehyun Park;Jae-Woo Park;Jinsung Kim;Seok-Jae Ko
    • The Journal of Internal Korean Medicine
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    • v.44 no.6
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    • pp.1176-1185
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    • 2023
  • Introduction: Non-erosive reflux disease (NERD) is the most common subtype of gastroesophageal reflux disease (GERD). This study aims to synthesize evidence on the efficacy and safety of various herbal medicines for the treatment of NERD. Methods and analysis: Ten electronic databases will be examined: MEDLINE (via PubMed), Cochrane Central Register of Controlled Trials, Embase, Allied and Complementary Medicine Database, China National Knowledge Infrastructure Database, Citation Information by Nii, Korean Medical Database, Korean Studies Information Service System, National Digital Science Library, and Oriental Medicine Advanced Searching Integrated System. All randomized controlled trials published from inception to May 2023 that meet the eligibility criteria will be selected. Two independent researchers will extract data, such as publication year, study design, intervention details, outcome measures, main results, and adverse events. The risk of bias and quality of evidence will be assessed, and subgroup analyses will be performed according to the type of control intervention and herbal medicine. The analysis process will be conducted using Review Manager 5.4 software. Discussion: This review will present a summary and rationale for herbal medicine's effectiveness in treating NERD. The findings of this review can help those who want to apply herbal medicine to the treatment of NERD.

Architecture Modeling for Kiosk-based Public Services through Web (키오스크 기반 웹 민원처리시스템 구축을 위한 아키텍쳐 모델링)

  • 안임상;정기원
    • The Journal of Society for e-Business Studies
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    • v.9 no.1
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    • pp.285-301
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    • 2004
  • Public service provision through internet is one of major parts for e-government implementation. It is essential to link the internal administrative network with internet to provide the services through internet and to support kiosks through internet, which should result in critical issues for security. A relay server, as a front server for the public service processing system and a web server, a control server for kiosks, are placed between the public service processing system and kiosks to solve those security issues. It is the way to solve security issues through protecting direct communication between the public service processing system and a web server and authenticating a relay server and a web server through authentication process. In the implementation of the system this paper provide a design for an architecture model of the public service processing system through internet, which are aiming to develop high level of the quality system effectively, to reduce the risk of initial stage of development, and to reduce the incurring cost due to reworks.

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The Development and Application of the Service Evaluation Indicators of Transfer Facilities in the High-speed Railway Stations (고속철도역 환승시설 서비스 평가지표 개발 및 적용)

  • Kim, Cheol-Sun;Kim, Sigon;Kim, Jung-Hwan
    • KSCE Journal of Civil and Environmental Engineering Research
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    • v.28 no.4D
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    • pp.533-538
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    • 2008
  • The introduction of KTX (Korea Train Express) has brought an historic change to the overall transit system in Korea. The high-speed railway stations in particular are expanding the scope as public transit centers. However, it is evident that the evaluation on the high-speed railway stations had not been performed successfully thus far. The most important element of the evaluation is the connectivity of the departure point to the arriving stations and also the internal transfer service stations. We developed the service evaluation indicators of transfer facilities in the high-speed railway stations. The indicators are comprised of the level of service (LOS), the propriety of allocation, and the quality of information throughout the facilities in the centers. We examined the 7 stations in Korea that are currently in operation and standardized the methodology of the evaluation process by applying the indicators suggested in this study.

Nondestructive Evaluation Technology and Reliability of Products

  • Lee, Joon-Hyun;Lee, Seung-Suck
    • Proceedings of the Korean Reliability Society Conference
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    • 2001.06a
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    • pp.235-238
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    • 2001
  • It is well known that the reliability of materials of mechanical products is becoming more and more important not only for assurance of quality, but for international competition of products. In order to assure the reliability of materials or mechanical products nondestructive evaluation (NDE) techniques are playing more important roles. The existence of Internal defects in materials or mechanical parts is served as crack initiation site during the various loading condition. Historically, nondestructive evaluation (NDE) technique has been used almost exclusively for detecting microscopic discontinuities In materials or mechanical parts after they have been in service to expand the role of the NDE to include all aspects of materials production and application. Research efforts are being directed at developing and perfecting NDE techniques capable of monitoring (1) materials production processes (2) material integrity following transport, storage and fabrication and (3) the amount and rate of degradation during service. In addition, efforts are underway to develop technique capable of quantitative discontinuity sizing, permitting determination of response using fracture mechanics analysis, as well as techniques for quantitative materials characterization to replace the qualitative techniques used in the past. In this paper, the important role of NDE technology for reliability assurance of materials/mechanical parts is introduced.

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Prescription Characteristics of Medication for Acute Respiratory Diseases before and after Pay-for-Performance -using National Health Insurance Big data- (의원 가감지급사업 실시 전후에 따른 급성호흡기계질환의 의약품 처방특성 -국민건강보험 빅데이터를 활용하여-)

  • Gong, Mi-Jin;Hwang, Byung-Deog
    • The Korean Journal of Health Service Management
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    • v.14 no.1
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    • pp.93-102
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    • 2020
  • Objectives: This study analyzed the prescription characteristics of medication for acute respiratory diseases before and after pay-for-performance to provide basic data on effective medical quality management policies. Methods: The research data were collected from the 2013-2014 sample cohort of the National Health Insurance Corporation, from Internal Medicine, Pediatrics, Otorhinolaryngology, Family Medicine and General practitioner clinics (classification of disease codes: J00-J06, J20-J22, J40 outpatients). Results: The antibiotics prescription rates decreased from 43.9% in 2013 to 43.5% in 2014 when the major diagnosis was for upper respiratory infections and increased from 62.0% in 2013 to 62.5% in 2014 when the major diagnosis was for lower respiratory infections. Conclusions: There is a need to identify the correct antibiotic prescription method by expanding the current assessment standards. Such standards must include acute lower respiratory infections and minor diagnoses as the current evaluation techniques focus only on the major diagnosis of acute upper respiratory infections.