• 대한산업공학회지
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• 제38권2호
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• pp.98-106
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• 2012

The current market preassure of least environmental effects of products needs companies to consider whole life cycle of their products during their design phase. To support the integrated and collaborative development of the products, this paper proposed product data model for extended Product Data Managemen (PDM) that can support integrated design of product, manufacturing process, and customer services, based on the consistent and comprehensive PDM databases. The product data model enables design, manufacturing, and service engineers to express their products and services efficiently, with sharing consistent product data, engineering changes, and both economical and environmental evaluations on their design alternatives. The product data model was implemented with a prototype PDM system, and validated through an example product. The result shows that the PDM based on the proposed product data model can support the integrated design for products, manufacturing process, and customer services, and provide an environment of collaborative product development for design, manufacturing and service engineers.

• 한국IT서비스학회지
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• 제8권1호
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• pp.217-229
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• 2009

Manufacturers have recently faced such problems like limitation of product differentiation, product commoditization and increased service request level from customers, Some manufacturers have responded the problems by introducing new business model, 'product and service integrated offering', which integrate product and its services as a bundled package, This article introduces innovative 7 cases of 'product and service integrated offering', and provides case analyses : types, methods, purposes, and risks of integration, The result of analysis, 4 strategic directions for product and service integration offering, could help manufacturers to adopt and build their model successfully, Further research topics are field survey with meaningful sample size including Business-to-Consumer and finding new causal relationships among variables like characteristics of industry, product, Integration, interaction between provider and customer, A development of design methodology on how to plan and develope a sound product service integration is the second next step for the research.

• 한국CDE학회논문집
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• 제9권3호
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• pp.260-265
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• 2004

This paper proposed a Web-based training service for product data management by supporting an integrated product data management system, various technical documents. and efficient communication systems. It also supports a general product development process and a consistent product data model that enable participants to experience management of consistent product information during the product development life cycle. The Web based environment of the service also provides participants with a collaborative workplace with other participants and a Web portal for all the components of the service.

• 한국콘텐츠학회논문지
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• 제20권7호
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• pp.316-330
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• 2020

이 연구는 텍스트 마이닝을 사용하여 하드웨어 제품에 대한 리뷰, 서비스 상품에 대한 리뷰, ICT분야의 하드웨어와 클라우드 서비스가 융합된 형태의 상품을 대상으로 소비자 리뷰를 분석한다. 분석을 위해 각 리뷰의 키워드를 도출하고 토픽 도출에 사용된 단어의 차별성을 찾는다. 마지막으로 전체 리뷰를 대상으로 군집분석을 실시하고 각각의 상품군의 리뷰가 어떤 군집에 속하는지를 검토한다. 이 연구를 통해서 각 상품의 유형별로 특화되어 사용된 핵심어를 도출하였고, 토픽모델링을 사용하여 제품과 서비스의 특성을 표현하는 주제를 도출하였다. 서비스 상품 리뷰에서는 공급자의 우수성을 의미하는 professional, technician과 같은 핵심어를 도출하였고, 융합제품서비스상품으로서 아마존 에코 리뷰에서는 favorite, fine, fun, nice, smart, unlimited, useful 등의 긍정적 의미의 형용사를 도출하였다. 군집분석을 사용하여 전체 리뷰를 분석하였고, 3개의 상품 유형별 리뷰가 배타적으로 서로 다른 각각의 군집에 속하는 결과를 발견하였다. 이 연구는 소비자의 니즈(needs)를 상품의 유형별로 온라인 리뷰를 이용하여 차이점을 분석하였고 실무적으로 상품 유형에 기반한 상품기획과 마케팅 프로모션 차별화의 필요성을 제시하였다.

• Journal of Computational Design and Engineering
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• 제1권1호
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• pp.37-47
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• 2014

We propose a new generic design methodology for different types of PSS. Product - Service System (PSS) has received much attention recently from academia and industry because of its benefits. PSS can provide customers values and functionalities, as well as physical products, to fulfill economic, social and environmental goals. Many methodologies have been proposed for designing PSSs. Most of the existing methodologies are domain specific and were proposed to solve specific problems in certain projects. Some methodologies are generic but they provide neither guideline to practitioners and designers nor reflect the differences in various PSS types. As a generic approach to guide practitioners and designers in designing PSS effectively, the proposed methodology also takes into account user involvement, business model and organizational structure. The proposed methodology is demonstrated through design examples of different types of PSSs.

• 대한인간공학회지
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• 제31권1호
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• pp.33-40
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• 2012

Objective: Service industry has become the most important industry among various economic activities, as the percentage of service related industry in advanced nations is over 60% of their GDP and the percentage of service industry in South Korea, a traditional manufacturing nation, now takes up over 60% of the entire economy. Background: Such industry paradigm shift has changed consumers from those that simply purchased products into groups of people that evaluate the companies that manufacture products, thereby further intensifying competition among companies and increasing the importance of integrated communication between companies and consumers. However, the excessive existence of sub-identities that have been developed for integrated management of the existing corporate identities, as well as the undifferentiated general management strategies by companies are creating confusion not only for consumers but also for various corporate interest parties. In addition, service identity strategy has become the most important strategy than any other sub-identity strategies in forming corporate identity at the increased importance of corporate service in the era of service industry. However, the current domestic circumstance is that the concept of service identity has not been well established through specific related studies. Method: Accordingly, the existing academic and field studies on the corporate identity(CI), brand identity(BI) and product identity(PI) used for the communication with consumers were reviewed in this study to establish and summarize the concept of service identity(SI) that appeared at the service economization. Results: The purpose is to examine the kind of change that could be brought about by SI for the corporate integrated identity strategy developed through the existing corporate, brand & product image in order to present a new direct in corporate identity strategy according to the industry paradigm shift through a SI centered new corporate identity framework. Conclusion: For preparing the new era of service industry, the corporate integrated identity strategy must be integrate with concept of service identity and which is essential to differential from other companies. Application: The proposed concept and framework of service identity on this paper will help to understand and clearly define why service identity is important factor of the new idea of corporate identities.

• International Journal of Costume and Fashion
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• 제18권2호
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• pp.29-43
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• 2018

Service-learning is a form of experiential education in which students participate in organized activities and develop a sense of civic responsibility while acquiring content knowledge of the discipline. The purpose of this study was first, to examine the underlying theories and principles of service-learning, and second, to present a case of systemic implementation of problem-based service-learning into a Product Innovation and Management class in higher education. The New Product Development for an E-Commerce Small Business project was developed for a community partner, BevShots, reflecting the needs of the firm, and was tightly woven into the course content. Students' participation in the project had a significant effect on increasing their awareness of the needs in the community and identifying their roles as citizens as well as enhancing their content knowledge learning. The community partner also received benefits for his business by participating in the project. Through this study, we aim to inspire fashion design and merchandising educators to implement service-learning projects/classes in the curriculum.

• 한국IT서비스학회지
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• 제12권2호
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• pp.387-410
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• 2013

Due to the development of information technology, Convergence and Creative Economy became hot issues. For example, products become more intelligent and services are likely to be connected and integrated around core services or provided as bundle solution. Meanwhile products and services are integrated in the context of mutual supplementation, which leads to Servitization of Products and Productization of Services in many industries. Previous studies have addressed Convergence with different terms and definitions such as Convergent, Multicategory Multifunctional Product, Clouding Service, Bundle and so on from one perspective such as consumers, suppliers or technology according to a wide range of academic approaches. Thus, this study attempted to suggest the most typical convergence products released in the convergence environment and categorize those products. Furthermore, this study has pointed out the problems in the New Product Development Framework discussed in the studies on marketing by taking the situation of the public sector into account and then suggested "New Service Development Framework in the Public Sector" that are different from traditional e-Gov. approach basically and will enable the government to create public information service and provide them to enterprises or citizens. It also emphasized the importance of Business Conceptualization Stage in the framework; argued that there is a necessity of an integrative study from the perspective of technology on the basis of the approach from the perspective of marketing and Policy such as a study of consumer behaviors, design and marketing channel and Policy Integration for the development and dissipation; and furthermore suggested the cases-the development/Diffusion of Transportation Card Service in Seoul and CFC (Call for Collaboration) in Singapore-in order to verify the framework. There is a need to supplement New Service Development Framework so it is able to reflect the distinct characteristics of the public sector from the academic perspective and be used as practical guidelines for SI (System Integration) business to shift into IT Service business. Last but not the least, this study has suggested the limitations and the directions for the future studies.

• 한국CDE학회논문집
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• 제5권1호
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• pp.79-87
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• 2000

This paper presents an integrated but open product development environment for distributed and collaborative design. The web-based framework, called DOME, allows designers to build integrated models using both local and distributed resources, and to collaborate by exchanging services in a network-centric product development environment. Thus, an integrated model can be created while each participant focuses on his or her own area of expertise. A design problem model is created by connecting modules, which represent specific system components, analysis capabilities/software, disciplines, or organizations relevant to the problem. The modules interact with each other using service exchanges based upon the CORBA standard communication protocol. The goal of this framework is tall provide the ability to rapidly construct integrated design problem models to facilitate collaborative design work, improve product quality and reduce development time. Ultimately, it should allow specialized engineering applications and design problem models to operate under a common design environment.

• 서비스연구
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• 제12권2호
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• pp.94-105
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• 2022

본 연구는 탈산업화 사회의 관점에서 서비스 디자인 및 제품 서비스 시스템(PSS)의 차이점에 대한 이론적 개념을 명확히하고 새롭게 통합된 디자인 전략을 제안하는 것이 주요 목적이다. 서비스 디자인은 기존 서비스를 개선하거나 혁신하고 지속적인 탐색과 반복 과정에서 생가는 문제를 해결하는 사용자 중심 디자인 접근 방식이다. 그러나 PSS는 기업을 위한 혁신적인 비즈니스 전략으로서 고객에게 제품과 서비스의 통합 기능을 제공하고 시스템 프로세스를 최적화함으로써 기업의 경쟁력을 높이는 것이 주요 목적이다. 본 연구는 문헌조사 방법을 통해 서비스 디자인과 PSS의 개념과 연구 현황, 디자인 방법을 정리하였다. 그리고 디자인 진행 과정에서 서비스 디자인과 PSS의 차이점을 비교하여 정리하였다. 본 연구에서 제안하는 최종 내용은 서비스 디자인 개념을 효과적으로 구현하기 위해 사용자 경험을 PSS의 설계 프로세스에 통합하여 시스템화한 프로세스를 사용자의 요구에 맞게 제안하였다.