• Asian Pacific Journal of Cancer Prevention
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• 제15권19호
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• pp.8361-8366
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• 2014

This meta-analysis was performed to assess the implementation effects of clinical pathways in patients with gastrointestinal cancer. A comprehensive search was conducted in the Cochrane Library, PubMed, EMBASE, Web of Science and Chinese Biomedical Literature Database (from inception to May 2014). Selection of studies, assessing risk of bias and extracting data were performed by two reviewers independently. Outcomes were analyzed by fixed-effects and random-effects model meta-analysis and reported as mean difference (MD), standardized mean difference (SMD) and odds ratio (OR) with 95% confidence intervals (CI). The Jadad methodological approach was used to assess the quality of included studies and the meta-analysis was conducted with RevMan 5.1 software. Nine citations (eight trials) involving 642 patients were included. The aggregate results showed that a shorter average length of stay [MD = -4.0; 95% CI (-5.1, -2.8); P < 0.00001] was observed with the clinical pathways as compared with the usual care. A reduction in inpatient expenditure [SMD = -1.5; 95% CI (-2.3, -0.7); P = 0.0001] was also associated with clinical pathways, along with higher patient satisfaction [OR = 4.9; 95% CI (2.2, 10.6); P < 0.0001]. Clinical pathways could improve the quality of care in patients with gastrointestinal cancer, as evidenced by a significant reduction in average length of stay, a decrease in inpatient expenditure and an improvement in patient satisfaction. Therefore, indicators and mechanisms within clinical pathways should be a focus in the future.

• Journal of the Korean Academy of Child and Adolescent Psychiatry
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• 제24권3호
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• pp.141-150
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• 2013

Objectives : The objective of this report is to identify the utilization of hospital school service during hospitalization among patients in their childhood and adolescence with psychiatric disorders. Methods : We retrospectively reviewed the medical record of child and adolescent psychiatric who were hospitalized during March 2009 through October 2012. We compared the one-year successful schooling and outpatient follow up rate between users and nonusers of the inpatient hospital school service. The hospital schooling experiences of the users were investigated upon follow-up visits to the outpatient clinic. Results : Sixty-three students received hospital school service during hospitalization among total 122 child and adolescent inpatients. Hospital school participants showed a significantly higher school reentry rate (61.9%) than non-participants (40.7%). However, there was no difference on follow up rate between the two groups. More than 60% of the 22 interviewed participants expressed an above-average level of satisfaction about hospital school service. Conclusion : Many patients with mental illness experience difficulty in receiving school education during treatment. That induces deterioration in disease, academic failure, poor social skills, low self-esteem, economic difficulties, and future job opportunities. The results of this study emphasize the importance of hospital school service and offer useful guidance for hospital school operation.

• 한국병원경영학회지
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• 제14권2호
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• pp.21-40
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• 2009

The importance-performance analysis (IPA) is a widely used analytical technique that produces a priority of managerial attention for the customer satisfaction. This study attempted to compare various different approaches of IPA such as direct and indirect measurement of importance, and traditional four quadrants grid model and diagonal grid model of IPA. Data on 17 inpatient service quality attributes were collected from 234 inpatients of a general hospital. Eight IPA grids were produced to compare the result of each model. Based on the study results the strength and weakness of each model were discussed, and a set of recommendations for practical application of the IPA in hospital settings was suggested.

• 간호행정학회지
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• 제14권3호
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• pp.287-296
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• 2008

Purpose: This study is descriptive survey to offer basic data of nursing management practice as identify the relationship between Professional Self-Concept, Organizational Commitment and Job satisfaction, whom nurses work general hospitals less than 250 beds. Methods: The subjects in this study were random sampling 320 nurse who worked in 9 general hospital in G city that had less than 250 beds, data was collected from 10 to 30 in Apr, 2007. The data were analyzed using descriptive statistics, Pearson‘s correlation, t-test, ANOVA, Scheffe test. Results: Level of Professional Self-Concept of nurses was average 2.60 point, level of Organizational Commitment of nurses showed 2.83 point, level of Job Satisfaction of nurses showed 2.73 point. There was a statistically significant difference at Professional Self-Concept of nurses as general characteristics showed a marriage state, position, work place, clinical career. There was a statistically significant difference at Organizational Commitment of nurses as general characteristics showed a marriage state, position, clinical career. There was a statistically significant difference at Job Satisfaction of nurse as general characteristics showed a marriage state, position, clinical career. There were highest correlation Organizational Commitment with Job Satisfaction(r=.536, p<.001), also high correlation Organizational Commitment with Professional Self-Concept(r=.478, p<.001). And there were high correlation Job Satisfaction with Professional Self-Concept(r=.422, p<.001). Conclusions: As integrate of the study result showed the Professional Self-Concept had correlation to Organizational Commitment and Job Satisfaction, specially as relation those valuables with general characteristics of subjects, it strongly need to develop educational program for improving Professional Self-Concept with supporting of variety administration for developing human resource for nurses who are not married, low position in hospital, short career, or worked in inpatient wards.

• 한국산학기술학회논문지
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• 제11권4호
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• pp.1492-1497
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• 2010

고객관계관리에 대한 중요성과 관심이 증가하고 있는 현 상황에서 본 연구의 조사대상은 서울소재 종합병원을 방문한 입원환자(104명)와 외래환자(98명) 202명을 자기기입방식을 원칙으로 설문조사하였으며, 병원 만족도와 병원 충성도의 관계를 파악하기 위해 고객관계관리 관련 변수를 통해 다양한 측면에서 분석해 보았다. 그 결과 만족도와 충성도의 관계는 매우 유의했으며, 그 중에서도 외래에서는 예약 만족도가, 입원에서는 의료외서비스 만족도가 가장 큰 영향을 주는 것으로 나타났다. 또한 인구학적 특성 중 연령이 충성도와 유의한 관계로 나타났다. 따라서 본 연구의 결론은 의료기관을 방문하는 환자 중 충성도가 높은 환자가 만족도도 높은 것으로 나타났으므로 환자 유치를 높이기 위해 충성도 높은 환자를 많이 확보하는 것이 매우 중요하므로 충성도와 밀접한 관계인 환자의 만족도를 높일 필요가 있음을 알게 되었다. 따라서 환자의 만족도를 높이기 위한 다양한 방안을 연구할 필요가 있겠다.

• 의료ㆍ복지 건축 : 한국의료복지건축학회 논문집
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• 제22권1호
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• pp.39-49
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• 2016

Purpose: This is the ex-post evaluation on "the Central General Hospital in Quang Nam Province in Vietnam" funded by Korean ODA. Through this evaluation, this study tries to explore useful ways to improve the effectiveness of Korean ODA projects related to hospital establishment. Methods: Field survey and analysis of questionaire to the staffs and patients of Quang Nam Province General Hospital were conducted twice in 2012 and 2014 after the completion of the Hospital. Two sets of surveys and questionaire outcomes have been comparatively analysed by statistics in order to seek the trend of satisfaction level of hospital users and find out the improvement way in hospital design and construction. Results: The satisfaction level on the hospital was relatively high and that of 2014 is higher than that of 2012. The satisfaction level of the users was recorded in Likert 5 scales. Continuous facility complement and maintenance is considered as the main contributor in increasing the satisfaction level of users. As far as the satisfaction level of outpatient is concerned, that of 2012 was recorded as 3.65 and that of 2014 was 4.05. In case of inpatient, the satisfaction level on the hospital in 2012 was 3.76, and 4.06 in 2014. Implications: In overseas hospital projects, proper hospital project management system including medical service plan, strategic plan, brief, design & construction and maintenance have to be put together effectively and efficiently for the success of the hospital project. At the same time local climate, culture, building material and local code have to be considered in order to build sustainable hospital.

• 한국산학기술학회논문지
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• 제16권4호
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• pp.2726-2736
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• 2015

본 연구는 한방병원 이용 환자들의 의료서비스 만족도와 재이용의사 결정요인을 파악하여 향후 한방병원 경쟁력 강화전략의 기초자료를 제공하고자 시행되었다. 의사, 간호사, 직원 등의 인적 서비스 요소와 진료과정, 진료비 청구, 병원내 환경, 병원내 시설, 입원생활 만족도 등의 인적 외 서비스 요소 등 총 8개의 요인별 만족도가 전반적 만족도와 재이용 의사에 직접적인 영향을 미치며 한편으로는 각 요인들이 전반적 만족도를 통하여 재이용의사에 간접적인 영향도 미친다는 하나의 경로모형을 분석의 기본틀로 설정하였다. 충남지역 한방 병원 3개소의 외래 및 입원환자 578명을 대상으로 2014년 10월부터 12월까지 구조화된 설문지로 자료를 조사하였다. 분석결과 유의한 변수는 외래의 경우 전반적 만족도, 의사의 진료, 진료과정에 대한 만족도이었으며, 입원의 경우에는 전반적 만족도, 병원시설, 진료비, 병동생활에 대한 만족도가 중요한 변수로 분석되었다.

• 한국실내디자인학회논문집
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• 제24권4호
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• pp.152-160
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• 2015

This paper proposes high quality of healthcare environments for a user-oriented children's hospital by identifying the user needs according to residential characteristics of the child, especially the hospitalization period. Caregivers, mostly parents of children in a children's hospital, participated in a questionnaire survey. The user's demands, satisfaction and hospital environment assessment were measured. A total of 103 copies of the questionnaire were finally collected and analyzed. The data was processed statistically using SPSS WIN 18.0 Version software. The results and conclusions are as follows. 1)The participants were categorized into three groups according to the hospitalization period of the child (less than 7 days, 7-20 days, and more than 21 days). 2)When the patients stayed longer in the hospital, their satisfaction was lower and their demands were higher. The long-term group required a more spacious bathroom for the child inpatients and their caregivers as well as sufficient individual storage spaces that are appropriate for the length of stay. 3)The longer they were hospitalized, the more negative they evaluated the hospital environment. These results suggest that the period of hospitalization is one of the crucial factors that impact the user's satisfaction and demands. Therefore, it is necessary to identify the design factors such as territoriality, privacy, accessability, and aesthetics to improve the satisfaction of the long-term child inpatients and their caregivers.

• 한국병원경영학회지
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• 제15권3호
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• pp.1-16
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• 2010

As a cross-sectional study, this study was aimed to investigate and compare the job efficiency and satisfaction of nurses according to the hospital grade. Survey was conducted by mail on June 2009, and the respondents were 1,016 nurses working in 15 hospitals which are 9 high-grade general hospitals and 6 general hospitals. The percent of nurses acknowledging their hospital grades is 34.5%, and that is 20.5% at high-grade general hospitals. As the result of review of studies, it is concluded that under the circumstance that differential rates are contracted to calculate fees for hospital services and copayment of patients are according to nursing grades and hospital grades, the degree of nurses' awareness of insurance fees impact on their performance like recording of care and prescription. In order to improve nurses' performance, they need to be educated about the national insurance fee system. In hospitals with higher nursing grade and more beds, the levels of nursing quality and faithfulnes and their job satisfaction were higher. Nurses' awareness of their hospital nursing grade was related to the quality of nursing but not the faithfulness. Nurses working in higher nursing-grade hospital are more self-respect and satisfied at their jobs, and their job efficiencies are not significantly different. The current nursing fees based on the proper number of nurses per beds of nursing units should be changed to be based on the amount of job per nurse by their nursing protocol, and the nurse staffing standard should be differentiated between nursing grades. As the aspect of nursing, 24-hours patient care, it is difficult to improve nurses' job satisfaction, and in the other hand, that tends to depend on their income level. In the current circumstance, comprehensive research is required to investigate the propriety of 25% of the inpatient fees as the nursing management charge.

• 한국산학기술학회논문지
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• 제19권4호
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• pp.374-382
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• 2018

본 연구는 입원환자의 간호요구도와 간호만족도의 차이를 줄이고 간호만족도에 영향을 줄 수 있는 의사소통 유형을 파악하며, 간호요구도와 간호만족도의 관계에서 의사소통에 대한 매개효과를 확인하여 간호서비스 향상을 위한 기초자료로 활용하고자 시행되었다. 본 연구는 IRB 승인 후 대학병원 입원환자 180명을 대상으로 설문지를 통해 자료가 수집되었다. 자료수집 기간은 대상으로 2017년 4월부터 6월까지 이었고, SPSS 22.0 통계 프로그램을 통해 자료분석을 수행하였다. 연구결과 대상자가 인지하는 간호사 의사소통 유형은 $3.88{\pm}0.52$점이었고, 대상자가 인지하는 간호요구도 $3.93{\pm}0.55$점으로 간호만족도 $3.74{\pm}0.58$점에 비해 유의하게 높았다. 대상자의 간호요구도는 입원병실에 따라 간호사 의사소통과 간호만족도의 유의한 차이를 나타내었고, 간호사 의사소통와 간호요구도(r=.286, p<.001), 간호사 의사소통과 간호만족도(r=.524, p<.001), 간호요구도와 간호만족도(r=.488, p<.001)에서 유의한 정적인 관계를 나타내었다. 입원환자가 인지하는 간호요구도와 간호만족도의 관계에서 간호사 의사소통은 부분매개효과가 있었다(Sobel test Z=2.450, p=.014). 이상의 결과를 토대로 간호사를 위한 지속적인 의사소통 강화교육 프로그램개발과 입원병실의 사생활보호를 강화하고 환자와 간호사가 의사소통을 충분히 할 수 있도록 간호인력을 충분히 확보하려는 노력이 필요하다.