• Asia Marketing Journal
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• 제17권3호
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• pp.1-31
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• 2015

The present research examined the interesting but less attended effects of pride- and surprise-tagged money on consumers' spending decisions. Focusing on the unexpected money received in their daily life, we explored recipient's judgments and responses toward pride-tagged money versus surprise-tagged, and identified differences in types of recipient's consumption and spending behaviors between the pride- tagged money and the surprise-tagged money. Consumers tend to use the money associated with pride (vs. surprise) to reward their invested effort; as a result, they were more likely to buy a personal gift. Moreover, in the context of self-gift, consumers with pride-tagged money have showed a bigger positive difference between the intent to buy individual self-expressive products and the intent to buy social self-expressive products than those with surprise-tagged money. And the receipt of pride-tagged money activates motivation to express one's individual self. Consumers who have received a sum of extra money tend to add the money into the current spendable income account and broaden the array of product category. And consumers with high arousal level of surprise triggered by receiving a sum of unpredictable money because of good luck show a smaller difference between the intent to buy individual self-expressive product and the intent to buy social self-expressive product than those with low level arousal in pride. Therefore, marketers should advertise their products in the respects of individual self-expression when their customers have pride-tagged money, and should advertise their products in the respects of social self-identity when they have surprise-tagged money by winning a large sum of unpredicted money like lottery winning.

• 한국유통학회지:유통연구
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• 제15권3호
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• pp.111-137
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• 2010

본 연구는 서비스 시장에서의 지각된 품질과 개인가치간의 인과적 관계 및 고객의 인지욕구에 따른 온 오프라인상의 조절효과에 대해 실증분석하였으며 이를 통해 개인가치에 대한 서비스 전략과 마케팅 관리의 중요성을 제시하고 있다. 서비스 시장에서 서비스 제공자와 구매자간의 장기적 거래관계의 중요성이 크게 부각됨에 따라 관계구축 및 강화에 매우 중요한 역할을 하는 개인가치에 관한 연구는 학계뿐만 아니라 실무적으로도 고객관계관리의 관점에서 시사하는 바가 크다고 할 수 있다. 실증분석을 위해 대형마트(할인점)와 인터넷 쇼핑몰을 이용하는 고객을 대상으로 설문을 통해 데이터를 수집하였으며 온 오프라인의 비교분석을 통한 차이검증을 위한 인과적 구성모델에 대해 구조방정식 모델분석을 통해 가설검증하였다. 구성모델에 대한 분석결과 물리적 환경, 상호작용 품질, 그리고 결과품질로 구성된 지각된 품질은 안정적 삶, 사회적 인식, 사회적 통합으로 구성된 서비스 개인가치에 통계적으로 매우 유의한 정(+)의 영향을 미치는 것으로 나타났으며 집단간 차이효과분석을 통해서도 온 오프라인에 따른 조정효과는 온라인에서보다는 오프라인에서 더 유의한 것으로 나타났다. 그리고 온라인상에서의 서비스에 대한 인지욕구가 높을 때보다는 오프라인상에서의 서비스에 대한 인지욕구가 높을 때 개인가치에 더 유의한 영향을 미치는 것으로 나타났다. 마지막으로 본 연구의 구성모델에 대한 적합도 역시 수용할만한 수준인 것으로 나타났다.

• International Journal of Costume and Fashion
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• 제11권2호
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• pp.65-78
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• 2011

Social media which support to share information and communicate between online users have recently won great popularity. Of the various social services blogs have played an active role as a community in sharing delivering and exchanging information among individual users who have share similar opinions hobbies and preferences. Based on this cultural phenomenon some companies often take advantage of blogs as a marketing tool to strengthen their public relations or deliver particular information to their costumer. This study is designed to classify fashion-related blogs and define the characteristics of each type expecting significant influences on future studies on this topic. We selected 50 fashion-related blogs as subjects including 25 Korean blogs and the same number of international blogs, defined their characteristics and classified them into four different types. As the result we found that there are apparent differences between the four types of blogs: "Individual taste" blogs which noticeably reflect bloggers' own preference "Trend leader" blogs in which the bloggers intend to be trend leaders beyond expressing their preference "Fashion media" blogs which plays a significant role as a magazine by providing various information concerning fashion for costumers and "Sales promotion" blogs which are used as promotional materials to attract customers by providing product reviews or advertisements.

• 전기학회논문지
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• 제59권1호
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• pp.33-39
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• 2010

In order to operate the power system satisfactory for both system operators and customers, it is important to limit the harmonic currents to the allowable levels which injected into the system from the distorting installations. In this regard, the principles for the allocation of emission limits on individual customer were introduced in the technical report of IEC61000-3-6. According to these general principles, the emission limits are dependent on the agreed power of the customer, the power of the harmonic-generating equipment, and the system characteristics. The considerations in this report are very comprehensive and the process introduced is practical enough to implement as it is. However, there is a fact not appropriately dealing in the report that could be a very tickle but has a huge impact on determining the emission limit. This is the effect of non-harmonic load currents. More precisely, these are from the equipments which do not emit any harmonic or may emit harmonics but this specific order under the consideration by themselves if the source power is sinusoidal. The load currents originated from these equipments have an effect of active filter against the specific order of harmonic therefore, these should be dealt as a significant factoron the process of determining the emission limits for individual customer.

• 산경연구논집
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• 제4권1호
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• pp.5-10
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• 2013

Purpose - Labor productivity is extremely important to the profitability and competitive advantage of organizations that provide services to customers, such as banks. This study investigates the factors driving labor productivity in Iran's Melli Bank. Research design, data, methodology - Five managerial, psychosocial, cultural, and individual factors are identified and their relative importance for labor productivity prioritized using AHP. The required data are then collected through a questionnaire designed for a pairwise comparison of the driving factors of labor productivity and their subcategories. Results - The study outcomes reveal that the managerial and individual factors are the most important. Specifically, the most important factors in increasing labor productivity in the branches of Melli Bank are having a competent supervisor, promotion opportunities, fair working conditions, conscientiousness, the right tools, and a correspondence between skills and work. Conclusions - Implementing AHP using Expert Choice software revealed that, among the driving factors of labor productivity (i.e., managerial, psychosocial, cultural, environmental, and personal), managerial factors were considered the most important by the respondents.

• 산업공학
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• 제18권3호
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• pp.234-246
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• 2005

A silicon wafer is a highly customized product made to the individual order varying its electrical and physical characteristics. Therefore, it has distinctive supply chain structure that is different from highly standardized commodity product. For high-volume/high-standardization product, it is general that a main stream of information flow initiated by the production planning of the manufacturers is usually directed to push both ways in a supply chain: upstream to the suppliers and downstream to the customers. Contrastingly, for low-volume/high-customization product, the information flow triggered by the fluctuating customer demand usually propagates upward to the suppliers through the manufacturers. Furthermore, for R &D based hi-technology product like silicon wafer, the interactive information feedback mechanism between manufacturer and customer, which is essential to the new product development process, is to be embedded in the supply chain. This article is a case study of supply chain management system of LG Siltron, a major Korean silicon wafer manufacturer. The SCM system entails special information structure fitting well typical high-variety/high-customization product, and also gives application possibilities to the R&D based high-technology product made to the individual customer order.

• 한국전자거래학회지
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• 제9권2호
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• pp.109-121
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• 2004

본 논문은 고객에 대한 정보를 세분화하고 분석한 후 새로운 개인화 정보를 생성하여 자동으로 각 개별고객에게 개인화된 정보를 자동으로 제공해 줄 수 있는 시스템을 제안한다. 제안하는 시스템은 고객의 이메일 오픈율과 마우스 이벤트 정보를 분석 및 계산하여 개별 고객의 관심 정보 및 선호 이메일 양식을 생성한다. 생성된 관심 정보와 선호 이메일 형식를 이용하여 개별 고객의 관심 정보를 고객이 선호하는 이메일 규격 및 형식에 맞게 에이전트를 통해 자동으로 재구성하여 고객에게 푸쉬해 준다. 설계하고 구현한 시스템은 실험을 통한 성능평가에서 높은 이메일 오픈율과 사용자 만족도를 보였다.

• International journal of advanced smart convergence
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• 제11권1호
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• pp.55-63
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• 2022

Although research on the leader's or speaker's voice has been continuously conducted, existing research has a single point of view. Sound analysis of voice characteristics has been studied from engineering perspectives, and leadership trait theory has been studied from a business perspective. Convergence studies on leader voice and member cognition are being attempted today. Convergence research on voice has a positive effect on refinement of voice analysis, diversification of voice use, and establishment of voice utilization strategy. This study explains the current flow of research on convergence between speaker's voice and listener's perception, and suggests a direction for the future development of voice fusion research. Furthermore, in connection with AI in the 4th industrial age, new attempts for voice research are sought. First, advances in AI focus on strategically generating the voices needed for individual situations. Second, the voice corrected in real time will support the leader and speaker to utilize the desired voice type. Third, voices through AI based on big data will affect the cognition, attitude and behavior of individual listeners who members, customers, and students in more diverse situations. The purpose and significance of this study is to suggest the way to research the leader's voice recognized by members, and to suggest a method that can be applied in various situations.

• 유통과학연구
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• 제10권1호
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• pp.5-10
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• 2012

본 연구는 보상프로그램의 구성에 관한 연구이다. 이를 위해 재무가치적 보상프로그램과 서비스 가치적 보상프로그램에 대한 관여수준별 선호도를 분석하였다. 또한 보상 프로그램의 평가모드(SE, JE)에 따라 선호도가 어떻게 달라지는지를 파악하였다. 실험결과 관여수준에 따라 보상프로그램에 대한 선호도는 일부 차이를 보이고 있으며 결합된 보상프로그램에 대한 선호도가 높게 나타나고 있었다. 여기서 특이한 점은 재무적 보상프로그램에 서비스 보상프로그램이 결합되는 경우에 고객들은 보상프로그램에 대해 보다 더 높은 선호도를 보이고 있어, 기존 재무보상 중심에서 벗어나 서비스 보상프로그램에 대한 관심을 제고시킬 필요가 있다. 이는 기존 기업들이 비용에 대한 부담을 갖고 있으면서도 비차별적이로 획일적인 보상프로그램을 진행하는 방식에서 새로운 보상프로그램을 구성하는 계기가 될 수 있을 것으로 판단된다.

• 한국시뮬레이션학회논문지
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• 제25권2호
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• pp.93-100
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• 2016

본 연구는 셀프서비스기술 도입에 있어 개인의 기술 수용 성향과 주변 상황이 미치는 영향을 조사하는 것을 목적으로 하고 있다. 셀프서비스기술 관련 연구는 주로 개인이 가지고 있는 기술에 대한 성향을 중심으로 연구가 이루어졌으며 상황적 요인에 대한 연구는 상대적으로 미비한 실정이다. 이에 본 연구에서는 개인의 기술 수용 성향을 기술준비도의 네 가지 구성요소를 제시하였으며 상황적 영향은 위치 편의성과 서비스 직원의 존재로 분류하였다. 본 연구에서는 셀프서비스기술을 이용한 적 있는 20대를 연구의 표본으로 하였으며 은행 ATM은 연구대상에서 제외하였다. 분석 결과, 기술에 대해 호의적인 감정을 가진 사람일수록 셀프서비스기술에 긍정적인 영향을 미친다는 것을 확인하였다. 또한 셀프서비스기술을 고객에게 유리하게 배치하고 서비스 직원을 통한 방법보다는 셀프서비스기술에 대한 지식을 사전에 전달하는 전략이 호의적인 태도 형성과 사용 의도에 더 효과적이라는 것을 증명하였다.