• 산학경영연구
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• 제17권2호
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• pp.203-228
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• 2004

이 논문은 IT서비스의 품질평가 모델을 개발하는 것을 목적으로 한다. 접근방법은 이동통신 서비스(휴대폰)의 품질평가 요소들을 중심으로 조사연구를 하였다. 오늘날 이동통신 서비스 산업은 날로 발전하고 있고 소비자 역시 새로운 제품품질에 대한 욕구가 다양화되고 있어 다기능, 다매체서비스, 고속데이터 전달서비스 등 다양한 부가서비스의 새로운 경쟁시대에 직면하고 있다. 이 연구에서 얻어진 결과는 이동통신 서비스의 전반적인 품질 결정요인으로 (1) 통화품질, (2) 휴대폰단말기, (3) 지원서비스, (4) 부가서비스, (5) 지원시설 및 설비, (6) 비용이 유의한 영향을 미치고 있고, 이동통신 서비스의 본원적 기능인 통화품질에 추가하여 휴대폰 단말기와 부가서비스들이 중요한 영향을 미치는 것으로 나타났다. 한편 휴대폰 단말기와 부가서비스 요소는 이동통신 서비스의 전반적 품질결정에 직접적으로 영향을 미칠 뿐만 아니라, 고객만족에도 직접적으로 영향을 미치는 요소로 확인되었다. 이는 소비자들이 직접 휴대하고 이용하는 단말기와 부가서비스가 매우 중요하다는 사실을 다시 한 번 확인해주는 것으로 보인다.

• 한국IT서비스학회지
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• 제19권5호
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• pp.125-136
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• 2020

The subject of this study is user experience analysis for OTT mobile app services. Application service quality was quantitatively measured by utilizing KS-eSQI evaluation model from a service quality perspective. The purpose of this analysis is to analyze how service reuse and other people's intention to recommend services are affected by service quality. In addition, further analysis of user experience will qualitatively look at what efforts are needed to improve OTT service quality and provide a user-friendly environment. According to the survey, the higher the level of KS-eSQI service quality, the higher the reuse of OTT services and recommendation of others. In particular, the dimensions of primary services and unexpected additional services had a higher impact on customer loyalty and recommendation of others than in other industries. Moreover, the following three implications were found to improve app services from a customer experience perspective. First, images and video thumbnails that highlight the strength of the content they provide should be actively utilized. Second, it is necessary to provide service companies with evidence for data-based work recommendations. Third, it should provide a viewing environment in which users can respond more intelligently to the various situations and conditions when they actually watch.

• International Journal of Internet, Broadcasting and Communication
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• 제10권4호
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• pp.75-82
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• 2018

Efforts to reduce damages from micro dust and harmful gases in life have been led by national or local governments, and information on air quality has been provided along with real-time weather forecast through TV and internet. It is not enough to provide information on the individual indoor space consumed. So in this paper, we propose a IoT-based Real-Time Air Quality Sensing Board Corresponding Fine Particle for Air Quality Management in Buildings. Proposed board is easy to install and can be placed in the right place. In the proposed board, the air quality (level of pollution level) in the indoor space (inside the building) is easy and it is possible to recognize the changed indoor air pollution situation and provide countermeasures. According to the advantages of proposed system, it is possible to provide useful information by linking information about the overall indoor space where at least one representative point is located. In this paper, we compare the performance of the proposed board with the existing air quality measurement equipment.

• 성인간호학회지
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• 제21권1호
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• pp.34-42
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• 2009

Purpose: The purpose of this study was to identify the quality of sleep and its influencing factors on the institutionalized elderly. Methods: The respondents were 145 institutionalized elderly in Daegu and a structured questionnaire was used for data collection, which was conducted from February 10 to 28, 2007. The questionnaire was the Yi(2004) quality of sleep scale. All the information was collected through face-to-face interviews, using the questionnaire. The data were analyzed by SPSS/WIN 12.0. Results: The results of this research were as follows: First, the mean for the quality of sleep in the institutionalized elderly was 83.92. Second, in the subscales of the quality of sleep scale, the mean for daytime dysfunction was 40.35; for restoration after sleep it was 10.43; for difficulty in falling asleep it was 11.00; for difficulty in getting up it was 8.88; for satisfaction with sleep it was 8.62; for difficulty in maintaining sleep it was 4.75. Third, the factors influencing the quality of sleep were economic status, perceived health status, and pain. Conclusion: Based upon the findings above, this study provides useful information that could assist in improving the quality of sleep among institutionalized elderly, and indicates that nursing intervention is needed.

• Environmental Engineering Research
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• 제24권4호
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• pp.582-590
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• 2019

Currently, the waterfront facility was constructed in New Songdo City, South Korea. It has the various water leisure areas and especially an artificial urban canal with filtered seawater by re-circulating flow system. However, due to excessive amount of nutrients from seawater combined with complicated geometry, it is highly vulnerable to deterioration of water quality. In this study, flow characteristics and pollutant transport were analyzed with comprehensive numerical models, MIKE 3 FM and ECO-lab. Based on these numerical results, notable sampling points were selected for field measurements and comparison between modeling and measured results were conducted. In addition, the integrated water quality evaluation index, Water Quality Index was applied to analyze various water quality issues. We also set up scenarios to control the two kinds of water quality factors, dissolved oxygen (DO), and total phosphorus (TP). As a result, the effect of 20% reduction of TP was less than 10% and it was almost ineffective for a year but it was reduced by up to 40% in case of scenario which DO is increased by 20%. Therefore, it was recommended to control the DO concentration, usually by applying re-aeration facility, rather than TP in artificial urban canal with seawater.

• 한국정보전자통신기술학회논문지
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• 제14권4호
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• pp.292-299
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• 2021

IT기술의 발달로 제조 기반의 IIoT환경을 기반으로 한 데이터 마이닝 형태의 소프트웨어들이 점차 늘어나고 있다. 그러나 빅데이터 및 데이터마이닝을 진행해야 하는 대량의 데이터를 가지는 제조 기업의 소프트웨어 특성상 일반 소프트웨어와 동일한 형태로 소프트웨어 품질을 평가하기 힘든 실정이다. 또한 이기종간의 장비 및 소프트웨어가 혼재된 제조 기반의 환경에서 특히 기존의 품질 특성을 적용하여 사용되는 소프트웨어에 대한 품질 판단을 진행하기 어렵다. 본 논문에서는 제조 기반의 특성을 조사하고 이에 맞는 소프트웨어 품질 평가 모델을 개발하여 평가를 실시하고자 한다.

• 한국정보시스템학회지:정보시스템연구
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• 제16권1호
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• pp.159-178
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• 2007

As generalization of using PC and the Internet information technology (IT) users in organizations are not passive clients but active producers of information services. One of the reasons for the change of users' role is social interactions with other users and IT department staffs. That is, users can find and develop new functions and usefulness of IT, especially, Web-based ones through communication with other users or IT department staffs. The objective of this study is to investigate the relationship between IT department service quality and social interactions with other users. For this purpose, we suggest a research model based on adaptive structuration theory (AST), which is to explain the changes in social structure (rules and resources) of IT by social interactions, as well as service quality theory. Our model's exogenous variable is service quality which is a second-order factor consisting of reliability, responsiveness, assurance, and empathy. As endogenous variables, we adopt two variables for appropriateness of using IT, faithfulness of appropriation and consensus on appropriation. Finally, dependent variables of ow model are usefulness and ease of use which can be considered as attitude on IT as well as other variables for appropriateness. For empirical test our model is applied to users of groupware and ERP in organizations and analyzed by partial least square. In result, all hypotheses suggested in our model are supported statistically.

• 한국IT서비스학회지
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• 제8권4호
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• pp.17-40
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• 2009

This study is to guide to estimate service quality on ITSM operation based on ITIL(IT Infrastructure Library). ITIL v2 and v3 provide how to integrate framework of IT service and business process. It is widely used as ITSM operation base. As a latest IT trend, ITSM covers Hardware, Software, SaaS, Network, Call center, Helpdesk, ASP portal and IT operation. Servicedesk is selected as target area where valid sampling is addressable and service change is rapid. Traditional Helpdesk was focusing on technical support to solve internal IT issues passively. But it was evolved into Service Desk which focus in process and provide integrated service from customer's business view point preventively and proactively. Accordingly outsourcing types business are normally performed by group of professional capability. Service quality is measured under the SLA(Service Level Agreement). This study utilized SERVQUAL model as service quality measuring tool developed by Parasuraman, Zeitaml and Berry to find critical factors to satisfy customer. And test was processed regarding effectiveness of IT organization and customer view point thru sampling. Though valid parameters can be changed by ITSM areas under the SERVQUAL models, they naturally can be accepted as a index of service quality measurement after sampling test with acceptable significance. And I recommend to follow this study as a preparation before official SLA.

• International Journal of Advanced Culture Technology
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• 제9권4호
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• pp.213-218
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• 2021

In order to improve the quality of social services, developed countries overseas have introduced authorization or permit system to primary filtering when entering the market that provides social services. However, in Korea, a quality evaluation system for social service quality management has been introduced and implemented, but no significant effect has been achieved so far. Therefore, the purpose of this study is to investigate the relationship between service quality, service satisfaction, and repurchase intention, which are important variables to measure social service quality improvement, and to use it for service quality management. As a result of this study, service quality, service satisfaction, and repurchase intention are important factors for service quality improvement. It is necessary to secure a service provider of and continuous user selection and service quality management are also important.

• 한국소음진동공학회:학술대회논문집
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• 한국소음진동공학회 2005년도 춘계학술대회논문집
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• pp.634-637
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• 2005

A subjective index of sound quality when it hit him is required since human listening is very sensitive and complex. Sound quality evaluation it leads consequently rightly in each situation and it composes a sound quality factor. But one of the levels in interest frequency range is substitute we cannot see the tendency of frequency substitute at whole that is executes a clear voice evaluation. Design of experiment is used and dividing 12 equally in frequency domain, the sound quality using sharpness and annoyance is performed by modifying each of frequency domains. Design of experiment method reduces much number experiment very effectively and each main effect of domain solution analysis, such as a case of sharpness and annoyance, the change of domain (increase and decrease of sound pressure level, or change nil) can grasp a type of effect should have influenced to a sound quality, and it will be able to select the objective frequency domain which hits to the sound quality. Through these obtained results the physical changes of level at arbitrary frequency domain sensitivity can be adapted.