• 제목/요약/키워드: IT Performance Measurement

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공영방송 성과측정관행의 진단 틀 (Diagnostic Framework for Performance Measurement Practices of Public Broadcasting)

  • 민재형
    • 경영과학
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    • 제26권1호
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    • pp.137-159
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    • 2009
  • An organizational performance measurement practice is a function of performance measurement system and performance management system they are currently employing, and its quality is determined by evaluating the followings in a comprehensive manner: first, if they are measuring right things; second, if they are measuring in a right way; third, if they are actively facilitating a process of data collection, structuring, analysis, interpretation, and dissemination; and fourth, if they are using performance measurement results for the primary purposes of performance measurement. This study proposes a diagnostic framework for evaluating the performance measurement practices of public broadcasting which include the qualities of performance measurement and performance management, and develop a structured questionnaire for that purpose. The framework proposed in this study does not serve only as a useful tool for public broadcasting to revise their respective performance measures and performance measurement systems, but it also make their respective performance measurement practices a strategic management tool as well as an operational management one.

정보시스템 통합단계별 성과측정 모형 및 물리적 통합단계의 측정지표 개발에 관한 연구 (A Study on Development of Integration Performance Measurement Model for Each Stage of Information Systems Integration and Measurement Indicators of Physical Integration Stage)

  • 정해용;나종회
    • 한국IT서비스학회지
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    • 제7권4호
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    • pp.247-268
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    • 2008
  • This study aims to develop an integration performance measurement model for each stage of information systems integration. In order to achieve the purpose of the research, first of all, the concepts of IS integration or consolidation are analyzed through theoretical and practical reviews. Also, a number of important studies of domestic and overseas cases about the stage models of IS integration or consolidation are critically reviewed. Second, we proposed three step stage model of is integration, Physical Integration stage, Application Integration stage, Service Integration stage, and Also proposed the performance measurement model for each stage of information systems integration. Third, especially in case of performance indicators and performance measurement methodology for physical integration stage are illustratively proposed, based upon the case of NCIA (National Computing Integration Agency) in Korea. This study provides the theoretical basis for reasonably deriving the stage model and performance measurement model for each stage of Information Systems Integration, and they are validating through investigating domestic and foreign practices. The results of this study are very likely to contribute to presenting the practical guideline for desirably implementing is integration or IS consolidation.

민간 건축현장 성과측정을 위한 감리보고서 활용성 분석 (Analysis of Supervisory Report for Performance Measurement in the Private Building Construction Sites)

  • 성유경;허윤경;이승우;유위성
    • 한국건축시공학회:학술대회논문집
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    • 한국건축시공학회 2022년도 가을 학술논문 발표대회
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    • pp.217-218
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    • 2022
  • Supervision work deals with important data necessary for the performance management on building construction sites in accordance with the Building Act. Therefore, this study attempts to use the data from supervisory reports to measure the performance of private building projects. Performance measurement is important for systematic management. However, there are only a few cases in which performance measurement is performed because it requires strenuous efforts to collect data for measurement. First, this study derived 6 performance areas and 15 indicators through a few rounds of expert group discussions. Then, we confirmed the performance indicators with high feasibility of data collection through a survey of supervision experts. It is expected that the data of supervisory reports can measure systematically performance and assist in speedy diagnosis of private building construction sites.

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DEA를 활용한 성과평가 지표의 가중치 결정모형 구축 : 평생학습도시 성과평가 지표 적용 사례를 중심으로 (Learning City Performance Measurement and Performance Measure Weighting Decision based on DEA Method)

  • 임환;손명호
    • 한국IT서비스학회지
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    • 제9권4호
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    • pp.109-121
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    • 2010
  • Most organizations adopt their own performance measurement systems. Those organizations select performance measures to meet their goals. Organizations can give only limited description of what performance measures are. Kaplan and Norton suggest that the Balanced Scorecard (BSC) to complement the conventional performance measures. The BSC can provide management system with a comprehensive strategic vision and integrates non-financial measures with financial measures. The BSC is widely used for measuring corporate performance. This paper investigates how the BSC-based performance measures can be applied to Learning City. The Learning City's performance measures and strategy map on the basis of the BSC are suggested in this research. This paper adopt the AR(assurance region)-DEA model which could limit the range of weight on performance measures to prevent each viewpoint of BSC from having unlimited elasticity. The proposed model is based on CCR model including a property of unit invariance to use the data without normalization process.

무선데이터 서비스 품질 측정 시스템의 신뢰성 검증 및 평가 (Assessment and Validation of the Reliability of Quality Measurement System for Wireless Data Services)

  • 최동환;박석천
    • 한국IT서비스학회지
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    • 제11권1호
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    • pp.239-246
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    • 2012
  • The user increases around the WiBro and in which the mobile broad band service is the wireless internet base technology HSDPA, that is the cellular phone foundation technique, and moreover the issue about the user effective quality guarantee emerges but the quality control of the wireless network is the incomplete actual condition. Therefore, the reliability verification according to the development of the system for the performance measure for the continued wireless data service and it and evaluation are needed for the quality control. In this paper, the wireless data service quality measurement system was implemented with the design. The same test environment as the existing network performance measurement program was built for the reliability verification of the embodied device for measuring quality and evaluation and the cost performance was performed. It could confirm that design and embodied wireless data service quality measurement system operated accurately in this paper through the quality measure result value analysis.

수소연료전지자동차용 절연저항 측정시스템 개발에 관한 연구 (Study on Development of the Isolation Resistance Measurement System for Hydrogen Fuel Cell Vehicle)

  • 이기연;김동욱;문현욱;김향곤
    • 전기학회논문지
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    • 제60권5호
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    • pp.1068-1072
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    • 2011
  • Hydrogen Fuel Cell Vehicle(HFCV) is system that uses electrical energy of fuel cell stack to main power source, which is different system with other vehicles that use high-voltage, large-current. Isolation performance of this system which is connected with electrical fire and electrical shock is important point. Isolation resistance of electric installation is divided according to working voltage, it follows criterion more than $100{\Omega}$/VDC (or $500{\Omega}$/VAC) about system operation voltage in a hydrogen fuel cell vehicle. Although measurement of isolation resistance in a hydrogen fuel cell vehicle is two methods, it uses mainly measurement by megger. However, the present isolation resistance measurement system that is optimized to use in electrical facilities is unsuitable for isolation performance estimation of a hydrogen fuel cell vehicle because of limit of maximum short current and difference of measurement resolution. Therefore, this research developed the isolation resistance measurement system so that may be suitable in isolation performance estimation of a hydrogen fuel cell vehicle, verified isolation performance about known resistance by performance verification of laboratory level about developed system, and executed performance verification through comparing results of developed system by performance verification of vehicle level with ones of existing megger. Developed system is judged to aid estimation and upgrade of isolation performance in a hydrogen fuel cell vehicle hereafter.

정부출연 연구기관의 지식관리 성과 측정모형 개발을 위한 탐색적 연구 (An Exploratory Study of the Development of a Performance Measurement Model for Knowledge Management for use by Government Sponsored Research Institutes)

  • 정택영;정해용;최광돈
    • 디지털융복합연구
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    • 제7권3호
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    • pp.61-74
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    • 2009
  • This research reviewed previous research related to Performance Measurement Models of Knowledge Management (PMMKM) in order to integrate their findings with more recent research and construct a new PMMKM. This new hypothetical PMMKM consists of an input sector, a process sector, an outcome sector, and an infrastructure sector. Each sector has three measurement items with the exception of the infrastructure sector which has two. Empirical analyses testing the overall performance model validity of the hypothetical PMMKM were favorable. However, it show be noted that the "share process" and "utilization process" items in the process sector merged into one single item. The same is true with the "individual outcome" and "organization outcome" items in the outcome sector found one single item. The study's results reveal three implications with respect to performance. First, there are derived integrated performance measurement sectors and items based on overall management process of knowledge management, which can be practically applied to the government related research entities. This became apparent after extensive review or previous theoretical studies related to the public sector and private sector. Second, weighted performance measurement of knowledge management using AHP (Analytic Hierarchy Process) Analysis makes it possible to propose PMMKM in government sponsored research institutes. Finally, measuring performance to management knowledge, as shown in this study, will prove useful for inside and outside experts who propose specific guidelines and methodologies for Knowledge management at government sponsored research institutes.

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Promoting Quality Awareness Based on Performance Measurements

  • Shin, Wan-Seon
    • 한국품질경영학회:학술대회논문집
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    • 한국품질경영학회 1998년도 The 12th Asia Quality Management Symposium* Total Quality Management for Restoring Competitiveness
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    • pp.345-352
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    • 1998
  • Performance measurement is increasingly becoming a vital issue for promoting quality management within an organization. This research proposes a new performance measurement approach, called the Hierarchically Associated Performance Measurement, for the organizations which emphasize long term quality thrust through a balanced interface between the quality efforts of various units. The proposed approach is unique in that it considers relationships between internal quality activities and national quality award criteria and that it identifies and utilizes the quality responsibilities of functional units in order to encompass organizational roles in the evaluation process. The approach is illustrated via a numerical evaluation of a fictitious organization.

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Isomorphism, Human Resource Capability and Its Role in Performance Measurement and Accountability

  • WULANINGRUM, Puspita Dewi;AKBAR, Rusdi;SARI, Martdian Ratna
    • The Journal of Asian Finance, Economics and Business
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    • 제7권12호
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    • pp.1099-1110
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    • 2020
  • This research tests the effects of institutional pressures, the use of performance measurement systems and accountability, and moderation effects of human resource capability between institutional pressures and the use of performance measurement systems in the Local Government institutions in Indonesia. The research aims to provide empirical evidence both quantitatively and qualitatively that isomorphism institutional pressures occurred in the scope of implementation of the performance measurement system and accountability in the public sector organizations and to show the importance of human resource capability enhancement in reducing external pressure impact. In addition, it tries to develop the correlation model of institutional pressures, human resource capability, implementation of the performance measurement system, and accountability of public sector organizations. The research used mixed methods with sequential explanatory design. The data collection used surveys and interviews in 209 regency/Special Region of Yogyakarta and Central Java local governments as samples. The research result indicated that the institutionalization process of the performance measurement is influenced by institutional pressures, especially coercive and mimetic pressures. Human resource capability was unable to weaken institutional pressures effects in the performance measurement system implementation. The research also proved that the use of a performance measurement system was able to improve local government institution accountability.

식스시그마의 올바른 실행이 고객관점 성과, 품질성과 및 사업성과에 미치는 영향 (The Effects of Correct Implementation of Six Sigma Practices on Customer Focus Performance, Quality Performance and Business Performance)

  • 윤재홍
    • 경영과학
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    • 제30권1호
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    • pp.59-72
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    • 2013
  • This research has seven factors such as top management leadership, belt system operation, implementation of systematic methods, adequate project performance measurement, customer focus performance, quality performance and business performance. Those are critical to correct implementation of Six Sigma. I set seven hypotheses which represented the relationships among the seven factors, gathered questionnaires and analyzed the data. Top management leadership affected positively the adequate project performance measurement and the belt system operation, The belt system operation affected the implementation of systematic methods positively and it also affected the adequate project performance measurement. It affected positively the customer focus performance, the quality performance and the business performance, respectively.