• Journal of Korea Port Economic Association
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• v.27 no.3
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• pp.91-112
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• 2011

The rapid growth of e-commerce market and changes in distribution channels and consumption patterns have brought about the continuous growth of the domestic parcel service market. To cope with the growth and environmental changes of the parcel service market, parcel companies have made efforts to improve logistics process and construct an information system for customer satisfaction. Since they have focused on a high quality parcel service through a variety of information technology rather than price competition, the importance of logistics information technology has been greatly perceived. Accordingly, this study examined that how information technology and information system quality of parcel companies was perceived by customers and how it influenced parcel service use and satisfaction. To achieve this purpose, this study developed a valid and reliable measurement instrument for logistics information system quality and customer satisfaction based on literature reviews. Then empirical research was made through a questionnaire survey. As a result, six determinants of logistics information system quality were derived: economy, SMS information, tracking web-site information, stability, speed, and accuracy. All factors but economy were found to have positive effects on customer satisfaction in parcel service. Finally, the theoretical and practical implications of the findings were also discussed.

• The Journal of Society for e-Business Studies
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• v.17 no.2
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• pp.149-163
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• 2012

Logistics systems provide their service to customers by coordinating the resources with limited capacity throughout the underlying processes involved to each other. To maintain the high level of service under such complicated condition, it is essential to carry out the real-time monitoring and continuous management of logistics processes. In this study, we propose a method of estimating the service completion time of key processes based on process-state information collected in real time. We first identify the factors that influence the process completion time by modeling and analyzing an influence diagram, and then suggest algorithms for quantifying the factors. We suppose the container terminal logistics and the process of discharging and loading containers to a vessel. The remaining service time of a vessel is estimated using a decision tree which is the result of machine-learning using historical data. We validated the estimation model using container terminal simulation. The proposed model is expected to improve competitiveness of logistics systems by forecasting service completion in real time, as well as to prevent the waste of resources.

• Journal of the Korean Society for Railway
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• v.18 no.5
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• pp.471-480
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• 2015

Reliance on road transport in domestic logistics can lead to intensified congestion and greenhouse gas emissions due to the rise in oil prices, any increase in logistics costs can have a high social cost. The government policy on Low Carbon Green Growth is seeking to take advantage of the railway system. However, existing railway transport logistics systems, for reasons such as low speed, low track capacity constraints, and the impossibility of implementing a Door to Door system, make it difficult to activate a railway logistics program. As a result of this study, a national R&D project to develop a High-Speed Passenger/Baggage Mixed Train(Hy-SoBex) utilizing the rail capacity constraints to overcome the difficulties of linking an air cargo and freight railway logistics system, we propose a variety of service models and select the optimal service model.

• Journal of the Korea Society of Computer and Information
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• v.13 no.2
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• pp.251-258
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• 2008

The purpose of this study is to examine the structural relationship among logistics service quality, relationship-orientation for on-line shopping malls, customer satisfaction and repurchase intention in on-line shopping malls. Based on extensive review of relevant literature, nine components of logistics service quality and six components of relationship orientation are introduced in this study. And a conceptual model is developed and four research hypotheses are empirically examined using structural equation modeling. The findings indicate that logistics service quality is positively and significantly associated with customer satisfaction, and relationship- orientation is the antecedent variable of repurchase intention in the on-line shopping mall. In conclusion, it is revealed that logistics service quality and relationship-orientation play a major role in the success of on-line shopping mall.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• v.9 no.2
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• pp.119-122
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• 2005

RFID(Radio Frequency IDentification) is appearing by point technology by Ubiquitous environment of new paradigm and Logistics' application. But, RFID chip of this is high price and short bandwidth, low power and interference etc. can become technological problem. This is getting into obstacle in common use. Reader and tag, Embedded software etc.. that is accomplishing standardization is imported paying most expensive Royalty. This paper is RFID cognition system that use PDA in Ubiquitous environment to apply to Logistics system. RFID cognition system processes input/output of fundamental information attaching tag to Logistics of products. And RFID cognition system supports quick and correct and safe synthetic Logistics managerial system through construction of database. This can prove minimization and customer service of Logistics expense. RFID cognition system is advantage that can widen range of application to area that cognition system of existent fixing style can not do. Also, It can expect economical effect through inexpensive system construction.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.8 no.3
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• pp.740-747
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• 2004

This research aims at investigating what the determinant factors for the use of web based logistic are and if it enhances the cost reduction and consumer satisfaction for Korean medium sized exporting firms. Furthermore I investigate if there are the interaction effects between the web based logistics and its determining factors on cost reduction and consumer satisfaction. The empirical results show that CEO' s innovativeness, exporting region, exporting share play significant roles in using the web based logistics. Moreover, the web based logistics improve the cost reduction and consumer's satisfaction. The result of two-way variance analysis indicates that there are the interaction effects between CEO's innovativeness, firm size, the activeness of information use and use of the web based logistics on the logistics performances.

• Journal of Digital Convergence
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• v.17 no.6
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• pp.159-167
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• 2019

This study was done to analyze the effect of logistics services, corporate image, product reliability and customer service on consumer satisfaction and repurchase intention that e-commerce users perceive. The survey was divided into "logistics services, corporate image, product reliability, customer services, customer satisfaction, repurchase intention". As a study result, independent variables such as corporate image, product reliability and customer services were found to affect customer satisfaction. Consumer Satisfaction had an effect on repurchase intention in mediated and dependent variable. In conclusion, in order to increase the repurchase intention in companies that introduced SCM, it was necessary to improve the corporate image, product reliability and customer service to satisfy consumers. Logistics services had not been adopted as an impact on customer satisfaction. We should strive to improve customer satisfaction and repurchase intention by creating a higher level logistics services.

• The Journal of Society for e-Business Studies
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• v.23 no.3
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• pp.51-64
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• 2018

Recently, the magnitude and frequency of the natural disaster have been increased, the damage has become severer. The importance of disaster response system to relieve the damage has arised continuously. This study has tried to develop the algorithm to solve the facility location and size problem in emergency logistics. A facility in the emergency logistics has various roles in victim care, casualty treatment, relief resource management and relief vehicle assistance. Moreover, the location of facility in emergency logistics has to consider the safety and reliability. To gather these information, information management system with IoT sensors are suggested. The location problem in this study also covers various features to response various demands in disaster. To solve this problem, this study suggested MIP based algorithm. Scenario based simulation experiments are conducted to verify the performance suggested algorithm.

• Journal of Digital Convergence
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• v.17 no.2
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• pp.59-71
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• 2019

This research is aimed to identify the building factors and deriving the importance of each factor for establishing the smart distribution center in the fourth industrial revolution era. The research methodology used CFPR(Consistent Fuzzy Preference Relations) to effectively extract expert knowledge. Research has shown as principle factors that "Service" is the first factor to be considered as 0.271, followed by "Infra(Warehouse)"(0.254), "Information System"(0.247), and "Equipment"(0.228). And as detailed factors, "Reliability" showed the highest importance as 0.091, followed "Visibility of Information System"(0.076), "Space Advancement"(0.075), "Location"(0.074) and "Satisfaction of service"(0.073). This study has implications in that it has presented an establishment direction for the smart distribution center.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.41 no.4
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• pp.138-145
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• 2018

In the field of optimization, many studies have been performed on various types of Vehicle Routing Problem (VRP) for a long time. A variety of models have been derived to extend the basic VRP model, to consider multiple truck terminal, multiple pickup and delivery, and time windows characteristics. A lot of research has been performed to find better solutions in a reasonable time for these models with heuristic approaches. In this paper, by considering realtime traffic characteristics in Map Navigation environment, we proposed a method to manage realistic optimal path allocation for the logistics trucks and cargoes, which are dispersed, in order to realize the realistic cargo mixing allowance and time constraint enforcement which were required as the most important points for an online logistics brokerage service company. Then we developed a prototype system that can support above functionality together with delivery status monitoring on Map Navigation environment. First, through Map Navigation system, we derived information such as navigation-based travel time required for logistics allocation scheduling based on multiple terminal multiple pickup and delivery models with time constraints. Especially, the travel time can be actually obtained by using the Map Navigation system by reflecting the road situation and traffic. Second, we made a mathematical model for optimal path allocation using the derived information, and solved it using an optimization solver. Third, we constructed the prototype system to provide the proposed method together with realtime logistics monitoring by arranging the allocation results in the Map Navigation environment.