• 제목/요약/키워드: IT Continuance Usage

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트위터의 정보가 지속사용의도에 미치는 영향 : 정교화 가능성 모델을 중심으로 (Continuous Usage Intention of Twitter's Informations Focus on Elaboration Likelihood Model)

  • 김이환;판류;이상철;서영호
    • 한국IT서비스학회지
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    • 제11권3호
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    • pp.49-65
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    • 2012
  • This study aims to investigate the factors influencing followers' continuous usage intention of twitter based on Elaboration Likelihood Model. In particular, central route(information itself) and peripheral route(twitterian's trustworthiness) are tested to reveal which has a more influential role in effecting the continuous usage intention of power-twitter. Furthermore, this study tests the relationship of users' attitude and continuous usage intention. The results indicate that argument quality, accuracy(central route), source expertise and source trustworthiness (peripheral route) have an influence on attitude. However, trustworthy on central route is not significant. Argument quality, trustworthy, accuracy(central route) and source expertise(peripheral route) have an influence on perceived usefulness. But source trustworthiness on peripheral is not significant. Attitude has an influence on perceived usefulness, and attitude and perceived usefulness both have an influence on perceived usefulness. In conclusion, central route is more influential than peripheral route in forming a positive attitude towards arguments, which in turn leads to the perception of twitter's usefulness, and in the end brings the continuous usage intention of twitter.

모바일 결제시스템에서 지각된 위험이 사용자의 신뢰 및 지속사용에 미치는 영향 (The Impact Perceived Risk on User's Trust and Continuance Intention in Mobile Payment Systems)

  • 최훈;최유정
    • 한국정보통신학회논문지
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    • 제20권6호
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    • pp.1096-1102
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    • 2016
  • 최근 IT 기술의 발전과 스마트폰의 보급으로 인해 모바일을 통한 다양한 서비스가 제공되고 있다. 최근 들어 모바일 기기를 활용하여 금융 서비스를 제공하는 핀테크(Fintech) 서비스가 큰 이슈가 되고 있다. 하지만 사실상 모바일 금융결제 서비스는 사용자들에게 널리 이용되고 있지 못하는 실정이다. 특히, 사용자가 서비스를 이용하고자 할 때 나타나는 사용자의 위험 요소는 모바일 금융결제 서비스 이용 확대를 저해하는 매우 중요한 요소 중의 하나이며 결국 해당 서비스의 신뢰를 확보하지 못해 지속적인 사용을 저해시키는 요인으로 나타나게 된다. 따라서 본 연구에서는 모바일 결제시스템을 사용할 때 나타나게 되는 지각된 위험요소를 파악하고 이를 기반으로 사용자의 신뢰와 지속사용의도에 어떤 영향을 끼치는지 살펴보고자 설문을 진행하였으며, 연구결과 사용자의 지각된 위험 요인이 사용자의 신뢰 및 지속사용의도에 영향을 끼치는 것으로 나타났다.

헤도닉 정보시스템의 지속적인 사용에 관한 연구: UCC를 중심으로 (IS Continuance of Hedonic Information Systems)

  • 서호철;안중호;양지윤
    • Asia pacific journal of information systems
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    • 제17권3호
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    • pp.25-53
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    • 2007
  • The Expectation Confirmation Model (ECM) of information systems investigates the continued information systems usage behavior. This paper expands the original post-adoption beliefs and searches the applications in the emerging hedonic information systems. Previous IS researches focused on the organizational environments. However as the information technology (especially internet) evolves, information systems have not only emerged for the organizations but also for the individual users, such as internet portals, internet communities, on-line games etc. These information systems so called Hedonic Information Systems aims to provide self-fulfilling value rather than instrumental value to the users. Researches in other disciplines, including marketing and consumer behavior research, illustrate that the hedonic and utilitarian perspective of goods and services have different influence on the consumer behavior. Goods and services used to be classified into either hedonic or utilitarian aspect but now they may belong to both aspects simultaneously. Moreover consumer's goals or tasks have both hedonic utilitarian aspects. When a consumer makes a decision to purchase or repurchase goods or services, he/she compares the hedonic and utilitarian perspectives of goods to find most suitable ones to satisfy their goals/tasks. Finally, consumer's behavior is determined by the trade-off between what the goods can provide to the consumers and in what extent the goods fulfill consumer's purchase behavior. Consumer also shows that the salience of hedonic perspective is relatively greater when consumer decides which of several items to give up (forfeiture choices) than the time when they decide which item to acquire (acquisition choices). Some researches in MIS discipline have found out that the information systems also have both hedonic and utilitarian perspectives. The decision process of whether to use information systems or not is similar to that of a consumer's decision of purchasing or repurchasing goods or services. However most of researches in MIS tend to focus on the extrinsic motivation variables which only cover the utilitarian perspective of information systems. It is only recent that researches start to investigate the intrinsic motivation variable - Perceived Enjoyment - for the hedonic perspective. Considering the consumer's purchasing decision process, users of information systems evaluate the systems through balancing between intrinsic (hedonic) and extrinsic (utilitarian) variables according to their main tasks or tendencies. This paper proposes a model that is based on the ECM of IS Continuance model modified from Expectation Confirmation Model to fit into the continued usage of information system. It first started from the decision process regarding hedonic and utilitarian perspectives in the consumer behavior literatures. The model deals with continued usage of information systems beyond the mere technology adoption as in most of the previous MIS researches. This research is particularly important to the hedonic information systems, because their business model depends on the frequent usages rather simple adoption at the beginning. Because the basic model only considered the extrinsic motivations (perceived usefulness) to explain the users' behavior and as the information systems can have both hedonic and utilitarian dimensions, it should consider both perspectives. Therefore, this newly proposed model considers intrinsic variable (perceived enjoyment) as well. Since the individual user can have a preference on either aspects that is between the hedonic and utilitarian perspective depending on his/her main tasks or goals, some variables (Hedonic Orientation and Utilitarian Orientation) meaning the extents of users' pursuing from the information system were additionally studied.

제품 사용 경험 요소와 지속적 사용의도의 관련성 연구 -무선이어폰을 연구대상으로- (A Study on the Correlation between PUX Factors and Continuous Usage Intention -focus on Wireless Earphone-)

  • 장지파;고정욱
    • 한국콘텐츠학회논문지
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    • 제22권1호
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    • pp.172-187
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    • 2022
  • 경험경제 시대에 사용자 경험은 제품의 핵심가치로 부각되어 제품의 지속사용성과 시장의 장기적 생존 가능성에 영향을 주고 있다. 그러나 제품의 지속사용성에 영향을 주는 제품 사용자 경험 요소(PUX 요소)에 관한 연구는 여전히 부족하다. 따라서 본 연구의 목적은 일상생활에서 뮤직을 즐기기 위해 많이 사용되는 웨어러블 제품인 무선이어폰의 PUX 요소와 지속적 사용 의도 간의 연관성을 알아보고자 한다. 연구는 이런 연관성이 유형별 제품에서 나타내는 차별성을 통찰하기 위해 3가지 유형의 무선이어폰을 연구대상 제품으로 한다. 연구 과정은 1)"무선이어폰의 시장 현황 조사", 2)"사용자 조사 및 PUX 요소 도출", 3)"PUX 요소와 지속적 사용 의도의 연관성 분석", 4)"분석 결과 도출 및 경험 디자인 방향성 제시" 4단계로 이루어졌다. 이런 연구 과정을 통해 무선이어폰의 유형에 따라 제품 지속사용성에 영향을 주는 핵심 PUX 요소군집이 서로 다르다는 것을 알 수 있었다. 핵심 PUX 요소군집의 차별성 결과를 바탕으로 제품 지속사용성을 향상하기 위한 경험 디자인 방향을 제시하였다.

정보시스템의 지속적 사용에서 경험의 역할에 대한 분석 (An Analysis of the Roles of Experience in Information System Continuance)

  • 이웅규
    • Asia pacific journal of information systems
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    • 제21권4호
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    • pp.45-62
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    • 2011
  • The notion of information systems (IS) continuance has recently emerged as one of the most important research issues in the field of IS. A great deal of research has been conducted thus far on the basis of theories adapted from various disciplines including consumer behaviors and social psychology, in addition to theories regarding information technology (IT) acceptance. This previous body of knowledge provides a robust research framework that can already account for the determination of IS continuance; however, this research points to other, thus-far-unelucidated determinant factors such as habit, which were not included in traditional IT acceptance frameworks, and also re-emphasizes the importance of emotion-related constructs such as satisfaction in addition to conscious intention with rational beliefs such as usefulness. Experiences should also be considered one of the most important factors determining the characteristics of information system (IS) continuance and the features distinct from those determining IS acceptance, because more experienced users may have more opportunities for IS use, which would allow them more frequent use than would be available to less experienced or non-experienced users. Interestingly, experience has dual features that may contradictorily influence IS use. On one hand, attitudes predicated on direct experience have been shown to predict behavior better than attitudes from indirect experience or without experience; as more information is available, direct experience may render IS use a more salient behavior, and may also make IS use more accessible via memory. Therefore, experience may serve to intensify the relationship between IS use and conscious intention with evaluations, On the other hand, experience may culminate in the formation of habits: greater experience may also imply more frequent performance of the behavior, which may lead to the formation of habits, Hence, like experience, users' activation of an IS may be more dependent on habit-that is, unconscious automatic use without deliberation regarding the IS-and less dependent on conscious intentions, Furthermore, experiences can provide basic information necessary for satisfaction with the use of a specific IS, thus spurring the formation of both conscious intentions and unconscious habits, Whereas IT adoption Is a one-time decision, IS continuance may be a series of users' decisions and evaluations based on satisfaction with IS use. Moreover. habits also cannot be formed without satisfaction, even when a behavior is carried out repeatedly. Thus, experiences also play a critical role in satisfaction, as satisfaction is the consequence of direct experiences of actual behaviors. In particular, emotional experiences such as enjoyment can become as influential on IS use as are utilitarian experiences such as usefulness; this is especially true in light of the modern increase in membership-based hedonic systems - including online games, web-based social network services (SNS), blogs, and portals-all of which attempt to provide users with self-fulfilling value. Therefore, in order to understand more clearly the role of experiences in IS continuance, analysis must be conducted under a research framework that includes intentions, habits, and satisfaction, as experience may not only have duration-based moderating effects on the relationship between both intention and habit and the activation of IS use, but may also have content-based positive effects on satisfaction. This is consistent with the basic assumptions regarding the determining factors in IS continuance as suggested by Oritz de Guinea and Markus: consciousness, emotion, and habit. The principal objective of this study was to explore and assess the effects of experiences in IS continuance, with special consideration given to conscious intentions and unconscious habits, as well as satisfaction. IN service of this goal, along with a review of the relevant literature regarding the effects of experiences and habit on continuous IS use, this study suggested a research model that represents the roles of experience: its moderating role in the relationships of IS continuance with both conscious intention and unconscious habit, and its antecedent role in the development of satisfaction. For the validation of this research model. Korean university student users of 'Cyworld', one of the most influential social network services in South Korea, were surveyed, and the data were analyzed via partial least square (PLS) analysis to assess the implications of this study. In result most hypotheses in our research model were statistically supported with the exception of one. Although one hypothesis was not supported, the study's findings provide us with some important implications. First the role of experience in IS continuance differs from its role in IS acceptance. Second, the use of IS was explained by the dynamic balance between habit and intention. Third, the importance of satisfaction was confirmed from the perspective of IS continuance with experience.

MIM서비스에서 지각된 네트워크외부성과 경험가치가 지속적 사용의도에 미치는 영향에 관한 연구 (A Study On The Effects Network Externalities and Experiential Value Perceived from MIMService on Continuous Intention)

  • 이룡;김광용
    • 한국IT서비스학회지
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    • 제12권1호
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    • pp.51-67
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    • 2013
  • Mobile Instant Messenser (MIM) Market With the market is enlarging and attracting more and more companies. With the market expanding and number of users increasing, the competition in this area will be fierce. In order to gain competitive advantage, it is important to develop a strategy to maximize user value and to grasp the continuous usage intention of users. However, there are currently not enough researches done in this field. Therefore, this paper to study the effects of network externalities and perceived experiential value on perceived usefulness, user satisfaction, and continuous usage intention. The research results showed that the perceived experiential value and vertical compatibility significantly affected user satisfaction, but the perceived network size did not. The perceived network size and vertical compatibility did not affect the perceived usefulness. Also, the economic value, which is a sub-factor of the perceived experiential value, did not affect the perceived usefulness, but the functional value and hedonic value did significantly. The perceived network size significantly affected continuance usage intention, but the perceived network compatibility did not.

스마트워크 활성화를 위한 감정이입의 역할에 관한 탐색적 연구 (An Exploratory Study on the Role of Empathy for Facilitating Smart Work)

  • 김용영
    • 한국융합학회논문지
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    • 제8권5호
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    • pp.201-211
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    • 2017
  • 기존 연구는 컴퓨터가 사람의 감성을 파악하고 반응하는 점에 관심을 두어 왔다. 하지만 사용자가 애플리케이션을 대상으로 갖는 감정이입에 대한 역할을 구체적으로 다루고 있진 못한다. 스마트워크가 활성화되지 못하는 이유 중 하나가 중간관리자의 정보통신기술 사용에 대한 두려움이라는 점을 고려할 때, 새로운 애플리케이션에 대한 불안감을 줄이고 지속적으로 사용할 수 있는 동인이 무엇인지를 밝히는 연구는 의의가 있다고 할 수 있다. 따라서 본 연구에서는 애플리케이션에 대한 불안감을 줄이고, 지속적인 사용을 증대시키는 요인으로 감정이입의 역할에 대해 탐색적으로 살펴보았다. 설문조사로 수집된 자료를 바탕으로 통계 분석을 한 결과를 통해 애플리케이션에 대한 감정이입이 애플리케이션 사용 대한 불안감을 줄이며, 동시에 애플리케이션 감정이입이 매개변수인 정서적 인지적 태도를 거쳐 해당 애플리케이션 대한 지속적 사용의도를 강화한다는 점을 실증하였다.

모바일 인터넷 서비스를 위한 정보시스템 지속성에 대한 이성과 감성의 조화 모델 (A Balanced Cognition-Affect Model of Information Systems Continuance for Mobile Internet Service)

  • 김기은;김희웅
    • 감성과학
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    • 제11권4호
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    • pp.461-480
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    • 2008
  • 기술의 도입과 이용지속성에 관한 많은 연구가 있어왔지만, 대부분 인지적 관점에서 바라본 데 반해, 감성적 측면은 상대적으로 부족하다. 정보시스템 연구에서 사용자의 태도, 만족이 주로 고려된다 하더라도 그것들은 감성의 오로지 일부분일뿐이다. 여러 학계의 연구자들은 인간행동을 이해하고 예측하는데 감성의 중요성을 주목하기 시작했다. 특히, 모바일 인터넷과 같은 현대 응용기술에서는 기술의 이용자로서뿐 아니라 서비스 소비자로서의 역할을 하는 사용자들의 감성이 필수적으로 연구되어야한다. 그래서, 이연구는 정보시스템 지속성을 위한 이성과 감성의 조화모델을 제안한다. 이전 연구들과의 차이점은 Circumplex Model of Affect에 따르는 감성의 주요한 차원인 즐거움과 각성(Pleasure and Arousal)을 고려함으로써, 다른 모든 감성의 요인들이 이 두 축의 조합으로 설명될수있도록 한 점이다. 그래서, 사용자 행동에 관한 이전연구들이 즐김과 흥분과 같은 "감성에 연관된 구조"의 직,간접적 효과를 고려한데 반해, 이 연구는 즐거움과 각성과 같은 "감성에 기반한 구조"의 직접적 효과를 제시한다. 본 연구에서 제안된 이성과 감성의 조화모델은 모바일 인터넷 서비스 사용자들을 대상으로 테스트되고, 그 타당성이 입증된다.

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팀 혁신활동을 위한 지식공유 활동 영향요인에 관한 연구 (Exploring Antecedents of Knowledge Sharing in Team-based Innovation Activities)

  • 박준기;이혜정;이정우
    • 한국IT서비스학회지
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    • 제12권3호
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    • pp.253-271
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    • 2013
  • Innovation becomes norm rather than exception in today's business, and accordingly firms are working on how to make their employees to work smarter using information systems and technologies. Smart work demands virtual collaboration and cooperation among team members in different places and different time. Sharing of knowledge among team members in these innovative activities are critical in every sense for the successful performance. This study explores the antecedents of knowledge sharing among team members in team-based innovation activities. Five factors (pleasure of knowledge sharing, self-efficacy, management support, rewards, and system usage) are identified through extant review of literature and an instrument is adopted and validated from previous studies. The instrument is adminitered against 138 individuals in and across 54 teams in a telecommunication firm. Except self efficacy, all the paths in the proposed research model is confirmed with different levels of relational coefficients towards the levels of knowledge sharing and innovation activities in teams. Surprisingly, findings indicate that intrinsic pleasure of sharing is most critical than management support, organizational rewards or system usage. This study fills the research gap in team management. Findings provide important implications for managing teams in coming virtual and smart environment.

Understanding and Predicting Online Service Continuance: A Theoretical Integration of User Satisfaction and Technology Acceptance

  • 강영식;이희석
    • 한국경영과학회:학술대회논문집
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    • 한국경영과학회 2006년도 추계학술대회
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    • pp.453-466
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    • 2006
  • The increasing popularity of the Internet has led to the emergence of online service delivered by websites. Given large investments in these websites, it is important to retain existing customers in online service contexts. In order to understand how website information and system attributes may influence perceived usefulness of using the websites, customer satisfaction, and ultimate continuous usage behaviors, we develop a model to integrate user satisfaction with technology acceptance. Furthermore, this integration is sharpened through the synthesis with research on continuous usage of online service based on customer satisfaction. We then test the model using a sample of 236 respondents who have used one of the most popular Internet blog and community service in South Korea within the last three months. The analysis results suggest that website information and system attributes play key roles in forming continuous intention of the service and perceived playfulness serves as an important moderator toward customer satisfaction. Our model is more likely to help link website design and invesment decisions to the strategy for retaining existing customers in the context of online service.

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