• Proceedings of the Safety Management and Science Conference
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• 2000.05a
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• pp.163-173
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• 2000

2002년 7월부터 시행될 한국의 제조물책임법은 제조물의 결함으로 인한 소비자의 피해구제가 목적으로 이에 따라 기업으로서는 제품의 품질과 안전에 대한 부담은 더욱 증가하게 되었다. ISO9001:2000 품질경영시스템의 요구사항은 고객만족 지향에 대한 프로세스의 지속적인 개선을 강조하여 개정되었고, 고객의 요구는 제품의 안전을 더욱 중요시하는 추세로서 이러한 대응방안을 ISO9001:2000 품질경영시스템의 요구사항에서 고찰·제시하고자 한다. ISO9001:2000 품질경영시스템은 경영에 대한 프로세스 접근방식의 도입으로 프로세스의 입력사항으로 고객이 중요한 역할을 하며, 고객의 요구사항이 충족되었는지를 검토하며, 지속적인 고객만족을 위해 프로세스를 관리한다. 본 연구에서는 먼저 제조물책임법의 도입배경과 Is09001:2000 품질경영시스템의 특징을 고찰한다. 그리고, ISO9001:2000 품질경영시스템과 PL과의 관련성을 제고하여 제조물의 결함 유형별, 경영관리지침 항목, 소송상의 항목으로 분류하여 제조물책임 대응방안으로 ISO 9001:2000 품질경영시스템을 제시하고자 한다.

• The Journal of the Korea Contents Association
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• v.6 no.4
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• pp.38-45
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• 2006

Most organizations adopt a process-based approach to manage their operations and now business process management(BPM) is a well-established concept. Because ISO 9001:2000 has been influenced by BPR and it also emphasizes process based, BPM can get together with ISO 9001:2000. Korea Institute of Science and Technology Information has taken ISO 9001:2000 certificate in November 11, 2003 and has implemented quality management systems based on BPM. We call it KQMS(KISTI Quality Management System). KQMS based on BPMS is a new example in field of ISO quality management and is expected to support process management well.

• Proceedings of the Korea Technology Innovation Society Conference
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• 2004.11a
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• pp.308-316
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• 2004

한국전자통신연구원(이하 ETRI)은 2002년에 국제표준으로 널리 통용되어 많은 분야에서 적용되고 있는 ISO 9001:2000 품질경영시스템 인증을 획득하여 현재까지 유지하여 오고 있다. ETRI의 ISO 9001:2000 품질경영시스템 도입 목적은 대외적으로는 연구개발 경쟁력 향상과 고객만족 증진이고, 대내적으로는 연구개발 업무 수행의 체계적이고 공통된 틀을 제공하는 R&D 표준프로세스의 정립과 이의 지속적으로 개선하기 위한 것이다 이를 통한 연구개발 수행 활동의 효과 성과 효율성을 제고하여 최종적으로는 고객에게 제공되는 연구개발 결과물의 품질을 향상시키는데 있다. 본 논문에서는 ETRI가 ISO 9001:2000 품질경영시스템을 R&D 프로세스 혁신을 위한 기반시스템으로 활용한 접근방법에 대하여 살펴보고, 그를 위해 연구개발 업무에 대하여 구체적으로 정의한 R&D 프로세스 모델 및 그 활용체계에 대하여 간략히 소개하고자 한다.

• Journal of Korean Society for Quality Management
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• v.29 no.4
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• pp.65-81
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• 2001

ISO 9001:1994 / KS A 9001:1998 was recently revised as ISO 9001:2000 / KS A 9001:2001, so as to be used in non-manufacturing companies as well. In this paper, a model for quality management system in public administration sector was proposed by customizing ISO 9001:2000 / KS A 9001:2001. The proposed model is compatible with ISO 9001:2000 / KS A 9001:2001, and expected to be used as a guideline for those people who are involved in establishing quality administration system in public sector.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.27 no.4
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• pp.117-124
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• 2004

Since ISO 9001 quality system was established in 1987, many companies have adopted it for assuring the quality of their processes. Not only manufacturing companies but service industries such as hospitals, armies, educational institutes, banks are now implementing ISO 9001 quality management system. In this study, we proposed the definitions of customers, manufacturing processes, products, and quality characteristics of the ISO 9001:2000(E) quality management system in university. An implementation procedure of ISO 9001:2000(E) quality management system in university was also suggested. Furthermore, we dealt with the case study of 'C' College's ISO 9001:2000(E) quality management system and showed some of its effects.

• Journal of Korean Society for Quality Management
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• v.33 no.2
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• pp.13-21
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• 2005

Most organizations adopt a process-based approach to manage their operations and now business process management(BPM) is a well-established concept. Because ISO 9001:2000 has been influenced by BPR and it also emphasizes process based, BPM can get together with ISO 9001:2000. Korea Institute of Science and Technology Information has taken ISO 9001:2000 certificate in November 11, 2003 and now implements quality management systems based on BPMS. We call it KQMS(KISTI Quality Management System). KQMS based on BPMS is a new example in field of ISO quality management and is expected to support process management well.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.28 no.2
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• pp.60-68
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• 2005

ISO 9000 quality standards families were established in 1987 and have been started to implement Korean industry since early 1990s. ISO 9000 standards families of 1987 were revised in 1994 and 2000, respectively, by request of world wide certification bodies and industry quality experts. This article reviews the necessity of ISO 9001 :2000 revision, quality management principles behind it, and benefits that ISO 9001: 2000 could bring. We summarize responses of foreign industry that ISO 9001: 2000 has been implemented. Survey questionnaire for 23 requirements of ISO 9001: 2000 from manufacturing companies of Busan and Kyungnam provinces are collected. Research hypotheses that there is any difference in quality management system practical application due to company size and implementation motivation are tested using SPSS. Finally, recommendations are provided for operating successful quality management system.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2004.05a
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• pp.71-74
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• 2004

The organizations registered ISO 9000:1994 have upgraded to ISO 9001:2000 family through transition period by December, 2003. Some features of ISO 9001:2000 family are that it merged three ISO 9000 series, reduced 20 requirements to five major clauses, and focused on Plan-Do-Check-Act improvement cycle. We interviewed quality managers and staffs of 37 companies certified ISO 9001:2000 in Busan and Kyungnam provinces where most machine, metalwork, and manufacturing companies in South Korea are located. Using statistical analysis, we find out which status of firms are related with the requirements of five clauses. We also discover if there is any difference in performing the requirements depending on top managership, reasons for seeking ISO 9001:2000 certification, and ISO 9001:2000 operating period.

• Journal of Korean Society for Quality Management
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• v.32 no.2
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• pp.37-58
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• 2004

This study examines the effects of ISO 9001:2000 Quality Management System(QMS). Before accrediting it, it is affected by the top management leadership and corporate culture. After finishing the accreditation, some companies form quality culture, but some companies do not. That affects the corporate performance. If quality culture forms, companies performance will be good. But if not, companies performance will be bad. The accreditation of ISO QMS is not the end goal for the companies but forming the quality culture will enhance the corporate performance.

• The Journal of the Korea Contents Association
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• v.7 no.12
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• pp.231-237
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• 2007

Recently, numerous government institutions and information service organizations have shown interests in employing ISO 9001 Quality Management System(QMS) to increase their organizational performances. However, due to the gap between the system requirements and the process oriented goals in reality, they have not been able to merit from the ISO 9001 QMS. So, Korea Institute of Science and Technology Information(KISTI) has been designed a process oriented system by incorporating the process analysis results into the existing ISO 9001 system requirements for enhancing organizational competitiveness and promoting productivity through a process standardization. As a result, KISTI has been ISO 9001:2000 certificate in November 11, 2003. And we obtain a improvement of customer satisfaction and efficiency of work, reduction of work processing time using KQMS.