• Information Systems Review
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• v.25 no.2
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• pp.31-56
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• 2023

As the COVID-19 pandemic is prolonged, non-contact work has increased, as well as the demand for automation of simple and repetitive questions and tasks with success of using them. Therefore, companies are attempting to expand the area of automated business and apply various technologies such as AI to complex and various business processes of E2E to provide automation of all business. However, the extension to Intelligent Process Automation (IPA) is still in its beginning stage so that it is difficult to find practical use cases and related solutions. In this aspect, it is safe to say that there is insufficient evidence for companies which have various and complex enterprise processes to make a decision about the adoption. In this study, to solve this problem, a Hyper Automation Platform (HAP) that consists of RPA, Chatbot, and AI technology was proposed. Moreover, an implementation method that can bring intelligent process automation using HAP, and practical use-cases were provided so that it makes it possible to review the implementation of the HAP objectively and comprehensively. This study is meaningful and valuable to check the feasibility of the Hyper Automation concept and to actively utilize HAP.