• 제목/요약/키워드: Human service

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Identification of factors of Hard and Soft Human Resource Management Practices

  • Goyal, Charu;Patwardhan, Manoj
    • Journal of Information Technology Applications and Management
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    • 제27권6호
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    • pp.75-87
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    • 2020
  • The Human Resource (HR) system comprises of various interrelated HR practices that forms the bundles. These bundles of Human Resource practices impact the organizational performance. The hard and soft HR bundles are the two sets of the same continuum that describes the strategic approach of the HR system. The purpose of this study is to identify the hard and soft HRM practices from the literature and then empirically test them with the help of factor analysis. The study is conducted on the service industry employees in India. The survey includes the employees from the middle and top-level executives of the service firms. The sample size for the study is 160. Principal component analysis with VARIMAX rotation and Confirmatory Factor Analysis was used to obtain the results. The data analysis was done on SPSS V.20 and AMOS V.22. The results provide knowledge of the HR practices under the hard and soft HRM bundles implemented in the service industry.

휴먼라이브러리에 관한 연구- 서울시 성북구의 휴먼라이브러리를 중심으로 - (A Study on the Human Library: The Case of Human Library in Seongbuk-Gu, Seoul)

  • 조찬식
    • 한국비블리아학회지
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    • 제25권3호
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    • pp.9-28
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    • 2014
  • 새로운 형태의 도서관으로 휴먼라이브러리는 도서나 인쇄매체가 아닌 사람이 정보자료가 되어 이용자와 직접 커뮤니케이션을 통하여 지식과 정보를 전달하는 도서관서비스의 개념이다. 휴먼라이브러리는 '사람책(휴먼북)'을 통하여 정보를 교환하기 때문에 기존의 도서관서비스와는 다른 특성을 내포하게 되며 새로운 도서관 형태로서의 의의를 지니게 된다. 이에 본 연구는 서울시 성북구에서 실시된 휴먼라이브러리에 관하여 연구하고자 한다. 이를 위해 본 연구는 휴먼라이브러리에 대한 이론적 배경과 성북구의 휴먼라이브러리의 배경을 살펴본 후, 이를 바탕으로 2012년과 2013년에 진행된 성북구의 휴먼라이브러리에 대한 사례분석을 통해 구체적인 내용과 실태 및 영향을 미치는 요소들을 분석 제시함으로써 휴먼라이브러리에 관한 이해 증진에 일조하고자 한다.

지각된 서비스품질이 쇼핑가치와 쇼핑만족에 미치는 영향 (The Effect of Perceived Service Quality on Shopping Values and Shopping Satisfaction)

  • 김혜진;정명선
    • 한국가정과학회지
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    • 제6권1호
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    • pp.67-80
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    • 2003
  • The purpose of this study was to identify influence of perceived service quality on shopping value and shopping satisfaction. The subjects of this study were 550 adults women living in Gwang-ju. The data were collected using questionnaire from October 23 to October 27, 2001 and answers were analyzed using descriptive statistics, factor analysis, correlation analysis, multiple regression analysis. The results were as follows : 1. The effect of perceived service quality on shopping value. the perceived service quality influenced the shopping value positively. 2. The effect of shopping value on shopping satisfaction, in particular, hedonic shopping value had high positive effect on shopping satisfaction. 3. The effect of perceived service quality on shopping satisfaction, the perceived service quality influenced the shopping satisfaction positively.

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취업한 기혼여성의 자녀보육서비스 개선을 위한 제언 (The Proposal to Improve Child Care Service of Working Wives)

  • 채옥희;정은미
    • 한국가정과학회지
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    • 제7권2호
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    • pp.81-96
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    • 2004
  • The purpose of this study is to examme the foreign and korean child care service. and to provide the political proposal for employ of working wives and enhancement of home welfare. The political proposals for working wives are as follows ; Now societal recognition that all children are the responsibility of our society is needed to provide the good quality child care service. Our society should support the child care service to be provided a variety of service by child care staff. and should promote the administration and direction in child care center and service. Most of all. societal support, administration and direction should be the same in home-based care and center-based care.

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예비 보육교사의 전문성 계발을 위한 교육 프로그램 예비 연구 (A Preliminary Study of Educational Program for the Professional Development of Early Childhood Pre-service Teachers)

  • 최혜영
    • 한국생활과학회지
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    • 제21권1호
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    • pp.113-128
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    • 2012
  • The purpose of this study was to identify key components in developing educational programs designed to enhance pre-service teachers' professionalism. Key program characteristics identified and implemented through this study are as follows: First, programs should provide opportunities for trainees to reflect on goal identification and setting goals as professional teachers. Second, programs should emphasize the relationship between the pre-service teachers' personal qualities and professional development. Third, programs should include and integrated and holistic approach to integrating content and teaching methodology. Fourth, the program's educational content should unfold in a gradual and sequential manner. Fifth, the program should support a strong relationship between senior teachers and juniors pre-service teachers. Sixth, the program should take advantage of the physical and human resources in the pre-service teacher's community. Seventh, the program should employ circular and formative evaluation of contents and teaching methods as a way of facilitating development and improvement. This study develops and demonstrates an extensive model program that fits these criteria. Also included is discussion related to further studies.

의료관광산업의 구조에 대한 시스템 접근법 (A System Approach to the Framework of Medical Tourism Industry)

  • 고태규;안무업
    • 한국병원경영학회지
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    • 제25권1호
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    • pp.32-45
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    • 2020
  • Purpose: The purpose of this research is to develop two medical tourism system models which explain medical tourism phenomenon with a systemic approach. Methodology/Approach: This research was conducted using a qualitative data analysis which mainly refer previous references in relation to medical tourism in the areas of tourism and medicine. Leiper's tourism system model was utilized as a conceptual framework. In-depth interviews with experts in the area were attempted in order to pretest the models. Findings: This research suggests a medical tourism system framework and a medical service provision framework. The first model presents medical tourism components and their relationships within a framework presented in a diagram. The second model shows the relationships among medical services required by medical tourists, the service providers, and service human resources along with movements of medical tourists. Practical Implications: The first model presents a spatial composition of medical tourism components and their relationships, whereas the second model shows the linkage among medical services, the service providers, and relevant service human resources along with time sequential steps of medical tourists. These two models are complementary and may be used as useful tools to observe medical tourism phenomenon with a systemic and holistic approach. These two models may enable stake holders avoid unnecessary confusions and conflicts that result in duplication of government policies and a waste of budget and human resources.

A Framework of Medical Tourism as a Niche Trade Item: A System Approach

  • Kho, Tae-Gyou
    • Journal of Korea Trade
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    • 제25권2호
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    • pp.1-21
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    • 2021
  • Purpose - The purpose of this research is to develop two medical tourism system models which explain medical tourism phenomenon with a systemic approach. Design/methodology - This research was conducted by using a qualitative data analysis which mainly refers to previous references of medical tourism in the areas of tourism and medicine. Leiper's tourism system model was utilized as a conceptual framework. In-depth interviews with experts in the field were conducted in order to pretest the models. Findings - This research suggests a medical tourism system framework and a medical service provision framework. The first model presents medical tourism components and their relationships within a framework presented in a diagram. The second model shows the relationships among medical services required by medical tourists, the service providers, and service human resources along with movements of medical tourists. Originality/value - The first model presents a spatial composition of medical tourism components and their relationships, whereas the second model shows the linkage among medical services, the service providers, and relevant service human resources along with time sequential steps of medical tourists. These two models are complementary and may be used as useful tools to observe medical tourism phenomenon with a systemic and holistic approach. These two models may enable stake holders avoid unnecessary confusions and conflicts that result in duplication of government policies and a waste of budget and human resources.

The Perceived-experiential Value and Service Quality of Auto Maintenance and Repair Service

  • HONG, Jin-Pyo;KIM, Bo-Young;OH, Sung-Ho
    • 유통과학연구
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    • 제18권1호
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    • pp.59-69
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    • 2020
  • Purpose: This study aims to examine such relationships as the experiential value that customers respond to with regard to maintenance service by empirically revealing how the quality of auto maintenance and repair service affects both customer satisfaction and intention to reuse the same service through the Perceived-experiential Value of customers. Research design, data and methodology: The research model was designed with service qualities such as human quality, material quality, interaction quality, and system quality as independent variables, perceived-experiential value as a parameter, and service satisfaction and return visit intention as dependent variables. Through a questionnaire composed of 24 items, a total of 319 survey data from customers with the experience of using car maintenance service centers in Korea were collected and analyzed using a structural equation. Results: The material quality did not affect the customers' perceived-experiential value, whereas the interaction quality had the greatest influence. It is confirmed that human quality, interaction quality, and system quality can generate customer satisfaction and repurchase intention through the perceived-experiential value. Conclusions: The experiential value of customers can play an important medium role in improving satisfaction, with customers considering interaction quality important. Therefore, the auto maintenance and repair service should consider relationship-focused service strategies.

Personalized Seamless 라이프스타일 케어 스마트홈 서비스디자인 연구 : 포노 사피엔스 시대를 중심으로 (A Study on The Personalized Seamless Smart Home Service Design for Life-style Care in Phono Sapience era)

  • 박의정;김정우;최재붕
    • 한국IT서비스학회지
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    • 제19권5호
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    • pp.1-14
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    • 2020
  • Mankind has been attempting to live a happy and safe family life in a residential space. Due to the advent of the mobile phone in the 1990s and the smart phone in the 2000s, when the information and communication age came, human life has been innovatively changed. The revolution of human civilization led to the Neolithic Revolution and the Iron Age, followed by a smart phone revolutionizing human life, and the revolution faces with the era of info-communication, smart phones became a daily life and the fourth industrial revolution. The fourth industrial revolution is an era of info-communication technology (ICT), creating a new paradigm across human life through technological developments such as artificial intelligence (AI), IoT, big data, mobile, and cloud. The smart home is actively researched in a direction to support the overall human life as a representative future residential culture paradigm. However, the study considering the needs according to the lifestyle, functional characteristics of each living space and human lifestyle of the Phono Sapiens era where smart phones live like daily life was relatively insufficient. In addition, research on smart home service design should be considered from the apartment residential space planning stage. Therefore, this study has significance in suggesting the direction of research on human-centered smart home service design considering the characteristics of each living space and resident's life-style in the smart phone era.

모션인식을 활용한 Human UI/UX를 위한 IoT 기반 스마트 헬스 서비스 (IoT based Smart Health Service using Motion Recognition for Human UX/UI)

  • 박상주;박찬홍
    • 융합신호처리학회논문지
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    • 제18권1호
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    • pp.6-12
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    • 2017
  • 본 논문에서는 모션인식을 활용한 Human UI/UX를 위한 IoT 기반 스마트헬스 서비스를 제안한다. 현재까지 M2M기반의 u-healthcare에서 적용되는 센서 네트워크에서는 TCP/IP 프로토콜이 아닌 non-IP프로토콜을 이용하고 있다. 그러나 서비스의 이용 확대와 IoT 기반의 센서 네트워크 관리를 용이하게 하기 위해서는 다수의 센서들의 인터넷 연결이 반드시 요구된다. 따라서 센서들에 의하여 측정된 자료들을 인터넷과 통신하는 것은 물론 이동이 가능해야 하기 때문에 네트워크 이동성을 고려한 IoT 기반 스마트헬스 서비스를 설계하였다. 또한 IoT 기반 스마트헬스 서비스는 기존의 헬스케어 플랫폼과는 다르게 바이오 정보뿐만이 아니라 동작감지를 위한 스마트 헬스 서비스를 개발하였다. u-healthcare에서 사용되는 WBAN 통신은 일반적으로 많은 네트워크화된 장치 및 게이트웨이로 구성된다. 본 논문에서 제안하는 방법은 WBAN 센서 노드간의 이동성을 지원하는 기술을 이용함으로써 무선 환경에서도 동적 변화에 쉽게 대응할 수 있고, 사용자의 동작감지를 통해 체계적인 관리가 이루어진다.

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