• Title/Summary/Keyword: Human service

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A Study on Mobile Personalized One-Stop Service System Development (모바일 환경 맞춤형 원스탑 정보 시스템에 대한 연구)

  • Chung, Eui-Sok;Wang, Ji-Hyun;Lim, Myung-Eun;Lim, Soo-Jong;Hwang, Yi-Gyu;Yun, Bo-Hyun
    • Proceedings of the Korea Information Processing Society Conference
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    • 2002.04b
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    • pp.1199-1202
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    • 2002
  • 본 논문은 모바일 환경의 특성을 고려한 사용자 맞춤형 원스탑 정보 서비스 시스템에 대하여 기술한다. 모바일 환경은 그 이름대로 휴대성을 가장 큰 장점으로 한다. 그러나 아직까지 정보 입력 및 표현의 한계성은 극복되지 못하고 있다. 따라서 복잡하고 방대한 인터넷 서비스를 모바일 환경상에 구현하기 위하여는 사용자에 최적화된 서비스만이 구성되어 제공되어야 한다. 본 논문은 이러한 문제점들을 극복하기 위해 "사용자 맞춤형 원스탑 정보 서비스(One-Stop Service: OSS) 시스템" 을 제시한다. OSS 시스템은 사용자 맞춤형 정보 제공을 위해 개인화 기술을 이용한다. 여기서 OSS 란 다양한 서비스들의 집합으로 사용자 취향에 적합하게 동적으로 생성된 서비스의 묶음을 말하는 것이다. 본 논문에서 제안하는 시스템은 향후 모바일 환경 어플리케이션이 나아가야 할 방향을 제시하고 있다는데 그 의미가 있다.

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Implementation and Design of Objective Quality Assurance System for Multimedia Service Video (멀티미디어 서비스 영상의 객관적 품질측정 시스템 설계 및 구현)

  • Joo, Hae-Jong;Hong, Bong-Hwa;On, Jin-Oh;Hong, Suk-Ju
    • 전자공학회논문지 IE
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    • v.45 no.1
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    • pp.58-64
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    • 2008
  • This Paper provides perceptual metrics for video quality based on properties of human visual system, and audio quality based on human audition. All metrics work without reference signals, allowing non-intrusive, in-service measurements. A simple and easy-to-learn user interface displays the metrics and saves them in popular file formats like CSV. In this paper, proposed method was able to various and corrective measurement for the multimedia service video quality. As that it was able to application to set up service guide line and the methode of measurement and system for the set up standardization of the high quality video service.

A Study on the Effects of Consumer Satisfaction on Loyalty According to Involvement - Focused on the Gas Station Service - (서비스 관여도에 따른 소비자 만족이 충성도에 미치는 영향 - 주유소 서비스를 중심으로 -)

  • Lee, A-Reum;Huh, Eun-Jeong;Jeon, Hyung-Ran
    • Korean Journal of Human Ecology
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    • v.21 no.2
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    • pp.241-256
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    • 2012
  • Gas station consumers have become increasingly conscious of expanding choices and service options available at retail outlets. The purpose of this study was to determine key factors in customer choice of gas / service stations. This study seeks to identify key the relationship between socio-demographical variables and consumer choice, and consumer satisfaction and loyalty associated with gas / service station usage. The research instrument comprised of a questionnaire in the form of an on-line survey that was administered during November, 2010. A Total of 1,000 questionnaires were used in the final analysis. The collected data were treated with SPSS Windows 18.0 and analyzed in for frequency, percentage, mean, standard deviation, pearson's correlation analysis, and multiple regression analysis. The results of were as following: First, there was a strong positive relationship between involvement, satisfaction, loyalty of gas station service. Second, satisfaction was significantly affected by involvement, the frequency of gasoline purchases, the information route and customer's occupation. Third, loyalty was significantly affected by consumer satisfaction, involvement, frequency of gasoline purchases, information route and customer's occupation.

The Analysis of Pre-service Elementary Teachers' Perception on Biology Inquiry Subjects, and biology Materials in the Korea Elementary School Science Textbook (한국의 초등 과학 교과서 생명영역에 나오는 탐구 주제 및 생물 재료에 대한 초등 예비교사들의 인식 분석)

  • KIM, Dong-Ryeul
    • Journal of Fisheries and Marine Sciences Education
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    • v.29 no.3
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    • pp.719-731
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    • 2017
  • The aim of this study was to analyze a group of pre-service elementary teachers experience on the cognitive terms of biology inquiry subjects, and experience on living materials related with the domain of life in the Korea elementary school science textbook. Firstly, elementary school pre-service teachers had the confidence of inquiry subjects related with the domain of life such as 'when we take breath what will happen in human body?' and 'Can we make the model of human body?' But they did have the most diffidence of 'The search for pieris rapae, a cabbage butterfly's life', 'Can we grow the little creature?' The reason why pre-service elementary teachers had diffidence of comprehending experiment procedure and planning ability was that 'they focused on understanding the scientific concepts instead of planning experiments by themselves', and 'they carried out the least amount of experiments' Secondly, elementary school pre-service teachers had never experienced biology materials related with the domain of life in the Korea elementary school biology science textbook such as 'tradescantia reflexa', 'Caddis larva', 'hydrilla verticillata', and 'Plantain lily.' According to the findings obtained from the study, the reason why they had never seen the biology materials was that they had the least opportunity of immediately observing life creatures due to memorization-intensive classes.

Efficiency Analysis of Contract-managed Business and Industry Foodservice Operations Using Data Envelopment Analysis (자료포락분석(DEA)을 이용한 위탁급식전문업체의 산업체 급식소 효율성 평가)

  • Choi, Kyu-Wan;Park, Young-Min;Shin, Seo-Young;Kwak, Tong-Kyung
    • Korean Journal of Community Nutrition
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    • v.12 no.2
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    • pp.178-188
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    • 2007
  • This study was performed to suggest a new efficiency measurement indicator is necessary for evaluating management efficiency of food service operations in contract-managed foodservice companies, to distinguish efficient food service providers and inefficient ones by measuring comparative efficiency among food service operations, and to provide guidance for effective management through showing benchmarking targets for improving inefficient food service providers. The subjects of this study were the 93 B&I foodservice Operations of a domestic contract food service company. The analysis was conducted using CCR model in DEA model. A software, 'Frontier analyst', was used for the analysis. Based on the results derived from comparison of efficiency evaluation classified by providers with use of DEA, it was possible to identify efficient food providers and inefficient providers, and subsequently provide benchmarking guidelines for improvement of the inefficient groups. In analyzing the differences between the results of DEA efficiency evaluation by detailed operation status of food service providers, there was significant difference of efficiency outcomes in terms of contract types, while there was no significant difference in terms of business condition.

The effects which work events were experienced by employees on the service quality in local healthy family support center: mediating effect of affective reaction and job satisfaction (건강가정지원센터 종사자가 경험하는 작업사건이 서비스 질에 미치는 영향: 정서반응과 직무만족의 매개효과)

  • Shin, Yong Seok;Kang, Tae In;Yun, Sung Eun
    • Korean Journal of Human Ecology
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    • v.23 no.5
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    • pp.773-787
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    • 2014
  • The purposes of this study were to examine effects which work events and affective reaction were experienced by employees on job satisfaction and service quality in local healthy family support center for family health enhancement. For the purpose, survey were conducted with employees working in 56 local healthy family support centers in Seoul and Gyeonggi region, and final data were resulted from analysis of 319 examines of those employees. The results of this study were as follows. First, work events had a significant effect on the affective reaction. Second, affective reaction had a significant effect on the job satisfaction. Third, job satisfaction had a significant effect on the service quality. Fourth, affective reaction worked as mediators between the work events and job satisfaction, affective reaction and job satisfaction worked as double mediators between work events and service quality. Based on those findings, we can propose practical and political implications towards improving service quality considering the work experience of personnel in the healthy family support center.

The Effects of Customer's Perceived Value and Satisfaction with Restaurant's Foodservice on Loyalty Intention in Namhaean Tourist Area (남해안 관광 지역 레스토랑의 음식서비스에 대한 고객의 지각된 가치와 만족이 충성도에 미치는 영향)

  • Kang, Jong-Heon;Ko, Beom-Seok
    • Korean Journal of Human Ecology
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    • v.16 no.3
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    • pp.643-650
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    • 2007
  • The purpose of this study was to assess the effects of perceived value and satisfaction with employees' foodservice on loyalty intention. A total of 273 questionnaires were completed. Structural equation model was used to measure the mediating role of satisfaction in the causal relationships among perceived sacrifice, service quality, value, satisfaction, and loyalty intention. Results of the study demonstrated that the structural analysis result for the data also indicated excellent model fit. The direct effects of perceived sacrifice and service quality on value were statistically significant. The direct effects of service quality and value on satisfaction were statistically significant. The direct effects of value and satisfaction on loyalty intention were statistically significant. The service quality had a significant indirect influence on loyalty intention through value and satisfaction. In addition, the value played a mediating role in the relationship between service quality and satisfaction. The satisfaction played a mediating role in the relationship between value and loyalty intention.

An Analysis of Pre-service Curriculum for Child Care Teachers at Universities and Colleges in Korea (대학(교)의 보육관련 교과목 개설 현황)

  • Kim, Eui-Hyang;Shin, Na-Ry;Min, Mi-Hee;Lee, Hyung-Min
    • Korean Journal of Human Ecology
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    • v.20 no.3
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    • pp.561-582
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    • 2011
  • The purpose of this study was to investigate the current status of pre-service curriculums for child care teachers at universities and colleges in Korea. To accomplish this, a survey was implemented to gather the lists of courses from each department training pre-service child care teachers. A total of 225 departments at universities and colleges across Korea participated in the survey. The results showed that the 37 different courses offered for child-care teacher licensure were different by school type (university or college) and major. Departments in colleges with specific majors such as early childhood education and social welfare offer courses that are also required for other certificates, including kindergarten teachers or social workers, so pre-service child care teachers may not have the opportunity to take courses specifically designed for their specific teaching needs or interests. Accordingly, there may be a restricted number of courses from which to choose during pre-service training periods. Based on the findings from this study, several political implications for improving child-care teacher professionalism were suggested.

Analysis of Human Resource Status in Internal Accounting Control Systems in the Distribution and Service Industries

  • RYU, Haeyoung;CHAE, Soo-Joon
    • Journal of Distribution Science
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    • v.18 no.9
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    • pp.5-11
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    • 2020
  • Purpose: We sought to investigate the operation status of internal accounting control systems in the distribution and service industries and verify whether investing in internal accounting personnel significantly influences the quality of the companies' financial reporting. Research design, data and methodology: We identified descriptive statistics and performed a univariate analysis. Furthermore, a regression analysis verified the impact of investing in internal accounting personnel on the absolute value of discretionary accruals, a proxy for financial reporting quality. Results: Distribution and service companies allocated a significantly higher number of accountants to their internal accounting control systems than companies in other industries. We also confirmed that the absolute value of discretionary accruals significantly decreased as the average working experience of internal accounting personnel in distribution and service companies, in months, increased. Conclusions: In this study, we confirmed that distribution and service companies are devoting efforts to establishing internal accounting control systems and found that financial reporting quality is more effectively controlled as companies allocate more experienced personnel in their internal accounting control system.

The Wearing Satisfaction and Demand of Improvement for Working Uniform in Car Service Firms (자동차 정비업체 근로자의 작업복 착용만족도와 개선요구도)

  • Kim, Jeong-Ha;Kweon, Soo-Ae
    • Korean Journal of Human Ecology
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    • v.18 no.2
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    • pp.407-418
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    • 2009
  • In our modern society along with high speed economic growth and improvement of living conditions and through concentration of people in cities cars became essential necessities for people living in modern society. Due to social and economic conditions and for the need of recycling of materials and as a countermeasure for waste of materials importance of car service is stressed. In this connection need for improvement of working clothes which are suitable for safety and working efficiency in a difficult working environment is essential. However most of working clothes now being sold in the market are produced without consideration of ergonomic aspects of wearers of working clothes. For this reason there is need for basic research on development of working clothes which improve safety and comfort for working of car service workers. Accordingly in this study this author carried out research on fitness, level of satisfaction and dissatisfaction, suitability for movement and level of demand for improvement in working clothes with focus on workers at car service firms and direction for its improvement was explored. This study is intended to provide basic data for development of functional pattern of working clothes for car service workers in future.