• The Journal of Korea Robotics Society
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• v.5 no.2
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• pp.93-101
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• 2010

This paper presents the system design and implementation of 'Mon-e', the KT's edutainment robot for young children. We paid our special attention to the computer- illiterate young children, and the provision of the physical and friendly human interface of robots. Specifically, the paper focuses on the video telephony and home monitoring service using the Mon-e robot. RFID cards -based calling makes it possible for the computer-illiterate children to make a phone call to their parents. The SIP and DTMF based remote control of the robot enables the search and track of the children. This experimental development shows the potentialities and values of the convergence service of telecommunication and robotics.

• The Journal of the Korea Contents Association
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• v.6 no.12
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• pp.296-308
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• 2006

This study aims to increase effectiveness of human resources management of food service industry by identifying relationships if influence among leadership of manager supervisor, employee' empowerment and organizational effectiveness in food service industry. To achieve the purpose of this study, documentary study and empirical study using a structural equation model analysis was conducted. Based upon the relationships among leadership, empowerment and organizational effectiveness in food service industry, comprehensive methods for human resources management can be presented.

• The Journal of the Korea Contents Association
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• v.18 no.9
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• pp.569-583
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• 2018

In this study, we suggested a data structure for the management of human libraries based on the analysis of the significant components for systematically managing and operating the human library service. At first, we proposed the components of human library metadata set which are 'Human Resource', 'Human Resource', 'Librarian', 'Volunteer', and 'User'. And this study verified the meta concepts of metadata set such as 'Human Library', 'Human Book' and 'User', developed the metadata set for human library using the meta concepts. To check the validity of the metadata set and to improve its usability, we created and published a XML document including the metadata structure and link between the meta concepts. In conclusion, this study provided the possibility that the library could develop the service recommended human book to user through user profile.

• Proceedings of the Korea Society of Design Studies Conference
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• 2005.10a
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• pp.58-59
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• 2005

• Journal of Agricultural Extension & Community Development
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• v.1 no.1
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• pp.11-13
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• 1994

This study surveys recent development in the service in Korea agricultural extension, including organization, human resource, budgeting, major works. The study, then, reviews the direction of new agricultural policy and the problems in extension service to present the optimal reform for the Agricultural Extension Service.

• Proceedings of the Korea Society of Design Studies Conference
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• 2004.05a
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• pp.324-325
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• 2004

• Journal of the Korean Society for Precision Engineering
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• v.17 no.9
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• pp.13-20
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• 2000

• The Korean Journal of Franchise Management
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• v.11 no.3
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• pp.19-26
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• 2020

Purpose: The old axion to put the customers first (e.g., customers are king, customers are always right) has been taken for granted in the service sector. In addition, many companies in South Korea are providing customer-first education for employees at their contact points to strengthen their competitiveness. However, excessive increase in the psychological power of the customer can lead to a problem of abuse of power, called 'Gap-jil.' Despite these concerns, most companies hardly discard policies to give high priority to customers because of the assumption that it enhances customer satisfaction leading to organizational performance. However, in recent years, some franchise catering companies have posted warnings about the abuse of power by customers, and a movement to pursue a power-balancing between service providers and their customers is spreading. Research design, data, and methodology: This research is conducted to reconsider the principle of the customer-first perspective and to create a basis for arguments that can solve the problem of abuse of power, which is recognized as a serious social problem. In this research, we test and analyze the effect of customers' psychological power in the context of a restaurant on expectation for service and response to service failure. Result: The result of an experimental study shows that the effect of psychological power on customer satisfaction can be somewhat negative. Also, customers with high psychological power are more likely to have high service expectations. Especially high psychological power of customers causes a difference in the expectation level of human factors such as employee attitude, while the difference in expectations of non-human factors such as restaurant atmosphere was not statistically significant. In addition, when customers with high psychological power encounter service failure situation, they are more likely to feel disappointment and regret with a service provider. Meanwhile, the effect of psychological power on complaining behaviors are not significant. Conclusions: The findings of this research provide meaningful implications that the service providers should reconsider their existing corporate culture and management policies that put customers first. In addition, the result of this research is provided meaningful opportunities to review the management philosophy for the company's customers and the education philosophy for the employee education.

• The Korean Journal of Health Service Management
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• v.4 no.1
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• pp.11-22
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• 2010

The purpose of this study is to approving the usefulness on Customer Satisfaction of Human Bridge. To achieve this purpose, we conduct a survey of 385 Customer to have a new operation analysis that so-called Human Bridge. The results of this study as follow. First of all, It's appeared that dependence on mass communication has a high level Because that Some 66% of the people surveyed say that they have Human Bridge operation by mass communication. Secondly, In case of satisfaction level connected with operation, some 66% of the respondents say that it is inconvenient or not at all in the Human Bridge operation and some 81% of the respondents say that it is very healthy or the same in the gum condition. On the other hand, Some 64% of the people surveyed say that it is inconvenient or extra comfortable in the masticate their's food well. Thirdly, In case of the level of teeth shaking, Some 90% of the people surveyed say that it is no change or small to contrast beginning, and in aesthetic satisfaction after operation, a surprising 93% of the people surveyed say that it is satisfaction.

• 한국방재학회:학술대회논문집
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• 2008.02a
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• pp.143-146
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• 2008

This study aimed to suggest the way to support flood disaster older survivors with analysing how relief services and their human resources are used. For this study, the data was collected from 184 elderly aged over 65 years from Inje and Pyungchang in Gangwon province where lots of flood damages were done. The results of the study was elderly used human resources of public servant/military soldiers, volunteers as public or official services than as private resources. These results provide the evidence that public or official human resources are very helpful to control their emergency situations because there is hardly any use of their private human resources except for assistance from their family. And it shows that older people are willing to use services of life rescue and information services of their family members safety rather than basic supplies, medical care or medicine providing. With this findings we suggest informing the news of family safety including basic necessaries are highly signigicant. Thus, it is useful for disaster planners to understand building immediate life rescue and accurate information delivery systems. These are relevant to older adults' psychological well-being, thus, providing news of family safety including offering material resources are highly needed for older disaster survivors.