• Title/Summary/Keyword: Human service

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Design of Reactive Emotion Process for the Service Robot (서비스 로봇을 위한 리액티브 감정 생성 모델)

  • Kim, Hyoung-Rock;Kim, Young-Min;Park, Jong-Chan;Park, Kyung-Sook;Kang, Tae-Woon;Kwon, Dong-Soo
    • The Journal of Korea Robotics Society
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    • v.2 no.2
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    • pp.119-128
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    • 2007
  • Emotion interaction between human and robot is an important element for natural interaction especially for service robot. We propose a hybrid emotion generation architecture and detailed design of reactive process in the architecture based on insight about human emotion system. Reactive emotion generation is to increase task performance and believability of the service robot. Experiment result shows that it seems possible for the reactive process to function for those purposes, and reciprocal interaction between different layers is important for proper functioning of robot's emotion generation system.

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Comparing standards and guidelines of long-term care facilities based on physical environment and manpower in Korea, Japan, USA, and Australia (노인요양시설의 시설·인력 기준 비교 연구)

  • Chin, Young-Ran;Lee, Hyo Young
    • Health Policy and Management
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    • v.22 no.3
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    • pp.403-426
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    • 2012
  • The purpose of this study is to compare the standards and guidelines of long-term care facilities based on the physical environments and human resources in Korea, Japan, USA, and Australia. Ultimately, this study suggests the directions for amendments of long-term care service or running of the facilities in Korea. For achieving this purpose, we reviewed the homepage of national health departments, reports and articles of long-term care service, and acts related with long-term care in each country. This comparisons were carried in terms of physical environments, human resources by long-term care related acts and legal sanctions as means of quality control. This study implies that long-term care service guidelines or standards should be revised for developing the quality of our long-term care services.

Scale Development for Measuring of the Couple's Languages : Quality time, Acts of Service, Words of Affirmation, Receiving Gifts, and Physical Touch (부부의 언어 측정을 위한 척도개발 : 공유시간, 서비스, 인정, 선물, 신체접촉)

  • 한경미
    • Korean Journal of Human Ecology
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    • v.1 no.2
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    • pp.1-11
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    • 1998
  • The purpose of this study was to develope the scale for measuring the five languages of couples. A 50 item instrument was analyzed with responses from 100 persons(50 couples) dwelling in Kwangju. Data were analyzed by the method of Pearson's Cronbach' $\alpha$ test. Items were loaded five categories such as quality time, words of affirmation, receiving gift, acts of service and physical touch. The test is shown to have internal consistency reliability and satisfactory content validity. The result proposed the 27 items constructed scale. (Korean J Human Ecology 1(2):1~11. 1998)

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Existence of antibodies against bovine enterovirus in humans and various animals in Korea (사람 및 동물에 대한 소 엔테로바이러스 항체 분포 조사)

  • Park, Jong-Hyeon;Kim, Su-Mi;Bang, Min-Woo;Lee, Kwang-Nyeong;Ko, Young-Joon;Lee, Hyang-Shim;Shim, Hang-Sub;Cho, In-Soo
    • Korean Journal of Veterinary Research
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    • v.49 no.3
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    • pp.237-242
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    • 2009
  • Bovine enteroviruses (BEVs) were separated into two groups, BEV-1 and BEV-2. BEVs, found in cattle worldwide, usually cause asymptomatic infections and are excreted in the feces of infected animals. Antibodies against BEV have been found in different species including human, cattle, sheep, goats, dogs, horses and monkeys in the world. This study aimed to investigate prevalence of the neutralizing antibodies for BEVs in human and animals in Korea. Antibodies against BEV-1 in humans, cattle, pigs, goats, horses and dogs were shown to be 46.8%, 48.3%, 70.6%, 11.5%, 11.5% and 6.3% respectively. Also, antibodies against BEV-2 were shown to be 98.7%, 68.1%, 89.2%, 59.4%, 9.4% and 96.9% respectively. We found that the neutralizing antibodies against these viruses are common in Korea. The prevalences of antibodies against BEV-1 were lower than those against BEV-2 in humans and in all animals except horses. These results showed that the BEV is considered endemic in cattle in many regions in Korea.

An Analysis on Reference Information Service of Teacher Librarians to Instruction in Korea (정보전문가의 교수활동지원을 위한 참고정보서비스 실태 분석 - 사서교사의 참고정보서비스를 중심으로 -)

  • Jung, Jong-Kee
    • Journal of Korean Library and Information Science Society
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    • v.38 no.1
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    • pp.211-230
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    • 2007
  • The purpose of this study is to survey the reference information service participation to school library human resources, to compare the independent variables with reference information service participation, and to discern what the important impacts on the differences of reference information service participation are. The 254 questionaries used were collected from December 1, 2006 to December 31, 2006 to the 327 school library employees. In this study, it is proved that there are differences between the Reference Information Service Participation of school library human resources and independent variables: gender, the level of school library, length of service, employment style. Tips for the reference information service participation of school library human resources were provided based on inadequacies and other findings revealed through this study.

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A Study on Satisfaction with and Use Behavior of Mobile Navigation Service (모바일 내비게이션 서비스의 만족도와 이용행태에 관한 연구)

  • Lee, Je-Sung;Kim, Hae-In;Moon, Ji-Hye;Lee, June-Young
    • Journal of Digital Convergence
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    • v.18 no.3
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    • pp.111-121
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    • 2020
  • The purpose of this study is to examine the satisfaction of consumers using the mobile navigation service which is continuously growing. This study examined variables that affect the service use behaviors and satisfaction of 1200 consumers using service. According to the results of the study, consumers used the service 1-2 or 3-4 times per week, more frequently used in the lunch time(weekends) and in the morning(weekdays). The core functional dimension was shown to have the largest effect on satisfaction with the service. Among consumption emotions, positive emotions had effects in the positive direction while negative emotions had effects in the negative direction, and the effect of innovativeness was not significant. Through the foregoing, the use behavior and the formation of satisfaction could be analyzed and the results of this study can be used in establishing service strategies later and can be also used as basic data of the navigation industry.

Customer satisfaction and skin care shop selection factors in the pandemic era impact on revisit intention (팬데믹 시대의 피부관리숍 선택요인이 고객만족도와 재방문 의도에 미치는 영향)

  • Byoung Ock Lee;Soo Nam Hong
    • Journal of the Korea Fashion and Costume Design Association
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    • v.25 no.2
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    • pp.83-95
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    • 2023
  • The purpose of this study was to identify the effect of skin care salons' decision factors on customer satisfaction and revisit intention during the COVID-19 pandemic. The subjects of this study were 220 women in their 20s to 50s who reside in Seoul and the Gyeonggi-do area and are users of skin care salons. The data was statistically analyzed using SPSS V.25.0 and detailed research results are as follows. For the analysis of this study, frequency analysis, factor analysis, reliability verification, independent sample T-Test, one-way analysis of variance, post hoc test, Duncan test, and regression analysis were conducted. First, as a result of examining whether skin care salon decision factors during the pandemic have a positive (+) effect on customer satisfaction, hygienic environment satisfaction and service environment satisfaction, which are sub-factors of customer satisfaction, had a significant effect on professionalism, kind service, and distance, which are sub-factors of decision factors, and are independent variables. Second, as a result of examining whether skin care salon decision factors during the pandemic have a positive (+) effect on revisit intention, decision factors, which are independent variables, including professionalism, kind service, price, and distance showed significant effects on human revisit intention, As for physical revisiting intention, only kind service, distance, and professionalism showed significant effects, while price did not have a significant effect. Third, as a result of examining whether customer satisfaction during the pandemic has a positive (+) effect on revisiting intention, the service environment satisfaction and hygienic environment satisfaction, which were sub-factors of independent variables, showed significant results for human and physical revisit intentions. In this study, service environment and hygienic environment satisfaction were important variables for skin care salon decision factors. Professionalism and kind service were important for human revisit intention. Therefore, overall service environment, hygiene, and safety should be prioritized to increase revisit intention and efforts must be made to retain and improve customer satisfaction

Importance-Performance Analysis(IPA) of Service Quality Attributes of University Foodservice - A Comparison of Male and Female Students' Perceptions in Daejeon (대학급식소 서비스 품질 속성에 대한 IPA 분석 - 대전지역 남학생과 여학생 비교)

  • Yi, Na-Young
    • Korean Journal of Human Ecology
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    • v.21 no.2
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    • pp.389-405
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    • 2012
  • The purposes of this study were to investigate students' perception on importance and performance of service quality of university foodservice, and to examine Importance-Performance Analysis(IPA) of foodservice quality for male and female students. A total of 500 university students in Daejeon were surveyed and 432 responses were returned. Excluding responses with significant missing data, 412 responses were used for data analysis. In terms of importance of service quality attributes, 'sanitation(4.74)' category received the highest score, followed by 'food(4.36)', 'service(4.22)', 'convenience(4.01)', 'menu(3.90)' and 'atmosphere(3.73)'. In terms of performance, the highest service quality attribute was associated with 'convenience(3.30)', followed by 'service(3.06)', 'sanitation(2.95)', 'food(2.88)', 'atmosphere(2.79)' and 'menu(2.68)'. As the results of IPA, 'staff's kindness', 'overall quality of service', 'taste of the food', 'freshness of the food', 'overall quality of the food', and 'cleanliness of the facility' fell into the Quadrant IV(Focus here) for female students. On the other hand, male students' IPA grid illustrated that 'taste of the food', 'freshness of the food', 'nutrition of the food', 'sanitation of the food', and 'sanitation of the utensils' fell into Quadrant IV(Focus here).

Parent-teacher differences in the perception of parental expectation and satisfaction on the use of child care service (부모들의 보육시설 이용기대와 만족도에 대한 부모-교사간의 지각차이)

  • Lee, Joo-Yeon;Lee, Sa-Ra
    • Korean Journal of Human Ecology
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    • v.15 no.6
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    • pp.905-917
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    • 2006
  • The purpose of this study was to examine what parents really want to daycare center and how much they are satisfied with the daycare service they use. This study also explored how exactly daycare teachers recognize the parental needs and satisfaction on daycare service. One hundred and seventy one parents who send their child to a daycare center in Seoul, and one hundred and thirty five teachers from the same daycare centers participated in this study. Parents were asked about their needs and expectation on daycare service and the degree of satisfaction on the daycare center (including educational facilities, teacher's role, specific programs, etc.). Teachers provided answers about their understanding on what the parents want and how much parents are satisfied with their daycare center. Results revealed that parents are generally satisfied with the daycare service such as educational programs and educational facilities and teachers' role conducting. However, some parent-teacher differences were found in their perception on the levels and domains of parental expectation and satisfaction with daycare service. The parent-teacher differences would give very practical tips for teachers, who plan and conduct everyday daycare programs and actually interact with children in the setting for better daycare service.

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Analysis of Environmental Awareness and Environmental Worldviews of Pre-service Biology Teachers Expressed on Environmental UCCs (환경 UCC에 나타난 생물과 예비 교사의 환경 문제 인식과 환경관에 대한 분석)

  • Ryu, Hee-Young;Shim, Kew-Cheol;So, Keum-Hyun;Yeau, Sung-Hee
    • Hwankyungkyoyuk
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    • v.25 no.1
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    • pp.77-88
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    • 2012
  • The purpose of this study was to analyze characteristics of environmental awareness and environmental worldviews on environmental UCCs which made by 27 pre-service biology teachers, and relationship between environmental awareness and environmental worldviews of them. Environmental worldviews were divided into planetary management worldview, stewardship worldview and environmental wisdom worldview. As for theme fo environmental UCCs, most of pre-service teachers chose themes such as environmental destruction, environmental protection, environmental conservation and coexistence with human and environment. Themes of environmental UCCs were somewhat different between females and males. Female pre-service teachers preferred UCC themes related to human's daily life as a consumer but males preferred to environmental protection. Many pre-service teachers referred that major cause of environmental problem was development of environment. Most of them had envionmental wisdom worldview, and tried to use fear appeal to express ways of solving of environmental problems and envieonmnetal worldviews. After making environmental UCCs, more pre-service teachers had envionmental wisdom worldview. This result implies that it is necessary to develop pre-service educational programs realted to environmental worldview formation.

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