• 제목/요약/키워드: Human Services

검색결과 1,811건 처리시간 0.026초

온라인 금융 상담 서비스에서 이모티콘 사용이 서비스 사용의도에 미치는 영향: 상담원 유형과 주관적 금융지식의 조절 효과 (Effects of Emoticons on Intention to Use in Online Financial Counseling Service: Moderating Roles of Agent Type and Subjective Financial Knowledge)

  • 강영선;최보름
    • 지식경영연구
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    • 제20권4호
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    • pp.99-118
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    • 2019
  • Online financial counseling services are increasingly expanding with the rise of artificial intelligence-based chatbots. It is very important to examine the effects of emoticons noted as alternatives for communicating emotions in online communication between consumers and companies. In this paper, we examine how the use of emoticons affects the consumer's response and investigate the moderating roles of type of counseling agents (human vs. chatbot) and the consumer's subjective financial knowledge. The results show that the use of emoticon in the conversation brings a positive effect on the consumer's intention to use of online chat counseling service. When participants had relatively low subjective financial knowledge, they had higher intention to use online chat counseling services with emoticons only when the agent type was chatbot. When the type of counseling agent was human, this positive effect of the emoticon did not occur. On the other hand, when participants had relatively high subjective financial knowledge, they had higher intention to use online chat counseling service with emoticons only when the agent type was human. This study contributes to providing practical implications to build online chat counseling service using chatbot in the financial industry by studying users' intention depending on the type of agents and the level of their subjective knowledge.

Appearance Based Object Identification for Mobile Robot Localization in Intelligent Space with Distributed Vision Sensors

  • Jin, TaeSeok;Morioka, Kazuyuki;Hashimoto, Hideki
    • International Journal of Fuzzy Logic and Intelligent Systems
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    • 제4권2호
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    • pp.165-171
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    • 2004
  • Robots will be able to coexist with humans and support humans effectively in near future. One of the most important aspects in the development of human-friendly robots is to cooperation between humans and robots. In this paper, we proposed a method for multi-object identification in order to achieve such human-centered system and robot localization in intelligent space. The intelligent space is the space where many intelligent devices, such as computers and sensors, are distributed. The Intelligent Space achieves the human centered services by accelerating the physical and psychological interaction between humans and intelligent devices. As an intelligent device of the Intelligent Space, a color CCD camera module, which includes processing and networking part, has been chosen. The Intelligent Space requires functions of identifying and tracking the multiple objects to realize appropriate services to users under the multi-camera environments. In order to achieve seamless tracking and location estimation many camera modules are distributed. They causes some errors about object identification among different camera modules. This paper describes appearance based object representation for the distributed vision system in Intelligent Space to achieve consistent labeling of all objects. Then, we discuss how to learn the object color appearance model and how to achieve the multi-object tracking under occlusions.

An Incremental Statistical Method for Daily Activity Pattern Extraction and User Intention Inference

  • Choi, Eu-Ri;Nam, Yun-Young;Kim, Bo-Ra;Cho, We-Duke
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • 제3권3호
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    • pp.219-234
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    • 2009
  • This paper presents a novel approach for extracting simultaneously human daily activity patterns and discovering the temporal relations of these activity patterns. It is necessary to resolve the services conflict and to satisfy a user who wants to use multiple services. To extract the simultaneous activity patterns, context has been collected from physical sensors and electronic devices. In addition, a context model is organized by the proposed incremental statistical method to determine conflicts and to infer user intentions through analyzing the daily human activity patterns. The context model is represented by the sets of the simultaneous activity patterns and the temporal relations between the sets. To evaluate the method, experiments are carried out on a test-bed called the Ubiquitous Smart Space. Furthermore, the user-intention simulator based on the simultaneous activity patterns and the temporal relations from the results of the inferred intention is demonstrated.

의료관광산업의 구조에 대한 시스템 접근법 (A System Approach to the Framework of Medical Tourism Industry)

  • 고태규;안무업
    • 한국병원경영학회지
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    • 제25권1호
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    • pp.32-45
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    • 2020
  • Purpose: The purpose of this research is to develop two medical tourism system models which explain medical tourism phenomenon with a systemic approach. Methodology/Approach: This research was conducted using a qualitative data analysis which mainly refer previous references in relation to medical tourism in the areas of tourism and medicine. Leiper's tourism system model was utilized as a conceptual framework. In-depth interviews with experts in the area were attempted in order to pretest the models. Findings: This research suggests a medical tourism system framework and a medical service provision framework. The first model presents medical tourism components and their relationships within a framework presented in a diagram. The second model shows the relationships among medical services required by medical tourists, the service providers, and service human resources along with movements of medical tourists. Practical Implications: The first model presents a spatial composition of medical tourism components and their relationships, whereas the second model shows the linkage among medical services, the service providers, and relevant service human resources along with time sequential steps of medical tourists. These two models are complementary and may be used as useful tools to observe medical tourism phenomenon with a systemic and holistic approach. These two models may enable stake holders avoid unnecessary confusions and conflicts that result in duplication of government policies and a waste of budget and human resources.

A Framework of Medical Tourism as a Niche Trade Item: A System Approach

  • Kho, Tae-Gyou
    • Journal of Korea Trade
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    • 제25권2호
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    • pp.1-21
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    • 2021
  • Purpose - The purpose of this research is to develop two medical tourism system models which explain medical tourism phenomenon with a systemic approach. Design/methodology - This research was conducted by using a qualitative data analysis which mainly refers to previous references of medical tourism in the areas of tourism and medicine. Leiper's tourism system model was utilized as a conceptual framework. In-depth interviews with experts in the field were conducted in order to pretest the models. Findings - This research suggests a medical tourism system framework and a medical service provision framework. The first model presents medical tourism components and their relationships within a framework presented in a diagram. The second model shows the relationships among medical services required by medical tourists, the service providers, and service human resources along with movements of medical tourists. Originality/value - The first model presents a spatial composition of medical tourism components and their relationships, whereas the second model shows the linkage among medical services, the service providers, and relevant service human resources along with time sequential steps of medical tourists. These two models are complementary and may be used as useful tools to observe medical tourism phenomenon with a systemic and holistic approach. These two models may enable stake holders avoid unnecessary confusions and conflicts that result in duplication of government policies and a waste of budget and human resources.

중소제조기업에서의 ERP 도입성과와 전사적 자원의 수준에 관한 연구 (An Exploratory Study on ERP Performance and Level of Total Resource in Small & Medium Manufacture)

  • 김용식;조형래
    • 한국IT서비스학회지
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    • 제2권2호
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    • pp.75-85
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    • 2003
  • The purpose of this study is to derive critical success factors for ERP system implementation by the level of total resource as an ability of human resource and the environment of information system in the small and medium manufacture.

아파트의 입주자관리 서비스 비용 부과 방식에 대한 연구 - 분양아파트 거주자와 관리자의 의견을 중심으로 - (A Study on the Management Service Charge in Multi-Family Housing : The Opinions of the Residents and Housing Managers in Condominium)

  • 채혜원;이경희
    • 가정과삶의질연구
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    • 제24권1호
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    • pp.43-53
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    • 2006
  • The purpose of this study was to explore the attitudes about the management service charge in multi-family housing. Recently, increasing needs of urban families in residential housing management services were apparent in many studies, but the way that they charge for the management services was not dear. Research method was social survey with questionnaire from 484 residents and 84 housing managers of multi-family housing in Seoul and new town area. Research results showed that residents recognized the management services should be free of charge or imposed actual expenses, but managers recognized the management services as charged services. To provide efficient housing management services for residents in multi-family housing, human resources should be inputted. Therefore, this study suggested that the participation of residents in housing management service is recommendable as a way of lessen the economic burden of management service charge, but also to have an opportunity to interest in their community activities.

배출상수를 이용한 응급구조사 수급전망 (Projection of Demand and Supply for Emergency Medical Technician by Using Produce Constants)

  • 유순규;최혜경;백홍석;엄태환
    • 한국응급구조학회지
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    • 제11권3호
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    • pp.65-79
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    • 2007
  • Purpose : It was to find out demand and supply of EMT from 2007 to 2045 and to expand scope of practice of paramedic in Korea. Methods : This study was conducted by applying a projection formula to the data from admission quota for EMT of the Ministry of Education & Human Resources Development, rate of successful candidates of annual report of the National Health Personnel Licensing Examination Board etc. Results : The number of EMTs were 6,043 paramedics, 5,378 EMT-Bs until 2006 and two produce constants derived from simple estimation were paramedic 0.81, EMT-B 0.86. On the American basis of 5.6 EMTs per 10,000, the number of paramedics under the present act will reach the basis around 2015(5.02), the number of paramedics under the amended act will reach the basis around 2030(5.50). Conclusion : There was relationship between scope of practice of paramedic in the act and demand-supply of paramedic, this necessitates surveys, studies, amendment of the act, legalization for expanded scope of practice of paramedic.

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