• Title/Summary/Keyword: Human Service Quality

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Determinants of Live Commerce Acceptance: Focusing on the Extended Technology Acceptance Model (TAM)

  • Zhi Pan;Hee Jun Cho;Dong Hyuk Jo
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.17 no.10
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    • pp.2750-2767
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    • 2023
  • Live Commerce is rapidly emerging as a new paradigm for the digital economy and consumption activities in the post-COVID era. Many prior studies have been conducted on Live Commerce, but studies focusing on the characteristics of sources of Live Commerce are insufficient. This study aimed to investigate the human factors of sources that affect consumers' intention to use Live Commerce. For this purpose, based on an expanded TAM (Technology Acceptance Model) through literature research, variables were set, and a survey was conducted targeting Korean consumers who have experienced purchasing products through Live Commerce. Excluding unreliable data, 201 responses were utilized in the analysis of this study. At first, the measurement tools were checked through validity and reliability verification, and correlation analysis was conducted to identify the relationships between variables. Then, the proposed hypotheses were verified through multiple regression analysis. As a result, firstly, the human factors of sources had a positive effect on PU (Perceived Usefulness). Secondly, the PEOU (perceived ease of use) had a positive effect on both PU and CS (Consumer Satisfaction). Thirdly, PU had a positive effect on CS and ITU (Intention to Use). Finally, CS with Live Commerce had a positive effect on the ITU. Through this study, we try to provide an understanding of consumer behavior in the Live Commerce environment and contribute to enhancing the service provider's ability to offer high-quality Live Commerce content.

Common and scientific names of amphibians, domestic animals, birds, invertebrates, mammals, reptiles, and aquaculture

  • Song, Jeong-Mee;Jang, Hyung-Kwan;Song, Hee-Jong
    • Korean Journal of Veterinary Service
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    • v.25 no.4
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    • pp.385-407
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    • 2002
  • The planning of any experiment or trial involving the use of animal (material) requires the most detailed and careful consideration of the wide variety of species and strains that are now available. Unfortunately, although many research workers carefully define their requirements with respect to chemicals or complicated laboratory equipment, often they appear to be unaware of the specifications that should be similarly applied to laboratory animals and end up simply asking for a white mouse! The aim of any user of laboratory animals should be to achieve maximum accuracy with the minimum number of animals, and it is, therefore, essential that careful consideration should be given to the choice of the animal(Bleby J, 1987). The first step when selecting an experimental animal is to specify the type needed, taking into account the following factors: 1. species, 2. breed or strain, and 3. quality, especially with respect to health and genetical status. The correct choice of species cannot be emphasized too strongly and failure to do so can sometimes have dire consequences, frequently very expensive in financial terms and sometimes extremely tragic in manifestations of human and animal suffering. In this paper, we reorganized a lot of collected articles described previously for common and scientific names of amphibians, domestic animals, birds, invertebrates, mammals, reptiles, and aquaculture as mentioned in the text.

Economic Evaluation of a Workplace Occupational Health Nursing Service: Based on Comparison with Atmospheric Environment Managing Engineer (사업장 내 간호사 활동의 경제성 분석: 간호사와 대기환경관리기사 비교를 통하여)

  • Jung, Hye-Sun;Lee, Bokim
    • Journal of Korean Academy of Nursing
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    • v.43 no.4
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    • pp.507-516
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    • 2013
  • Purpose: The purpose of this study was to use cost-benefit analysis of activity to clarify the economic effect of prepared nurses versus atmospheric environment managing engineers as healthcare managers. Methods: For the study 111 workplaces were surveyed, workplaces in which nurses or atmospheric environment managing engineers were employed as healthcare managers. The survey content included annual gross salaries, participation in external job training, costs in joining association covered by the company, location and year of construction of the healthcare office, various kinds of healthcare expenditures, costs in operating healthcare office, health education, and activity performance in the work of environment management. Results: In the case of the healthcare manager being a nurse, benefit was larger than input costs at a ratio of 2.31. On the other hand, in the case of healthcare manager being an atmospheric environment managing engineer, input costs were larger than benefits (benefit-cost ratio 0.88). Conclusion: Results indicate that nurses are an effective healthcare human resource and can offer good quality healthcare service. Therefore companies should hire nurses and actively promote the economic efficiency of nurses in workplace.

Customizing an English-Korean Machine Translation System for Patent Translation

  • Choi, Sung-Kwon;Kim, Young-Gil
    • Proceedings of the Korean Society for Language and Information Conference
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    • 2007.11a
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    • pp.105-114
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    • 2007
  • This paper addresses a method for customizing an English-to-Korean machine translation system from general domain to patent domain. The customizing method consists of following steps: 1) linguistically studying about characteristics of patent documents, 2) extracting unknown words from large patent documents and constructing large bilingual terminology, 3) extracting and constructing the patent-specific translation patterns 4) customizing the translation engine modules of the existing general MT system according to linguistic study about characteristics of patent documents, and 5) evaluating the accuracy of translation modules and the translation quality. This research was performed under the auspices of the MIC (Ministry of Information and Communication) of Korean government during 2005-2006. The translation accuracy of the customized English-Korean patent translation system is 82.43% on the average in 5 patent fields (machinery, electronics, chemistry, medicine and computer) according to the evaluation of 7 professional human translators. In 2006, the patent MT system started an on-line patent MT service in IPAC (International Patent Assistance Center) under MOCIE (Ministry of Commerce, Industry and Energy) in Korea. In 2007, KIPO (Korean Intellectual Property Office) tries to launch an English-Korean patent MT service.

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Factors Affecting Patient Satisfaction of Dental Services Organizations (치과의료서비스에 대한 환자만족 영향원인 -경남 일부 지역 치과의원을 중심으로-)

  • Lee, Eun-Sook;Park, Jeong-Ran;Choi, Mi-Sook
    • Journal of Korean society of Dental Hygiene
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    • v.5 no.2
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    • pp.247-261
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    • 2005
  • The main objective of this study is to investigate the factors affecting patient satisfaction, repeat-use intention, and inducement intention for providing the suggestion for patient-oriented management of dental services organizations. For this study, the patient satisfaction model including 14 facets of satisfaction factors such as distance(time/location), human services(dentist-hygienist), treatment results, and facilities(convenient facilities/parking lot) was examined. Data were collected from 196 patients who visiting the same dental services organization more than two times of ten dental clinics at Kyeongsangnam-do area using self-administered questionnaire. Major results of the empirical analysis are as follows: First, patient satisfaction, repeat-use intention, and inducement intention were significantly correlated with gender, age, economic conditions among patients of dental clinics. Second, kindness of hygienist, treatment results, kindness of receptionist, waiting time, emergency medical services, and right-fee for services were found to have significant influence on dental services organizations. These research findings suggest that improvement of service quality in dental care and advancement in treatment ability of dentist and hygienist are very important to improve patient satisfaction and patient-oriented service system in dental services organizations.

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A study on improvement of elderly welfare service focusing on the user of AI and the IoT

  • QUAN, Zhixuan;KANG, Minsoo
    • The Korean Journal of Food & Health Convergence
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    • v.7 no.5
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    • pp.1-7
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    • 2021
  • The aging of the population has a fundamental impact on the national economy, including decline in productive population, atrophy of available funds, slowdown of technological innovation, slowdown of economic growth, and decrease in vitality of society as a whole. Increase of elderly population would lead to increase in elderly welfare consumers, which would also lead to increase the demand for elderly welfare services. However, due to the continuation of the low birth rate, there is a great shortage of human resources who can handle this. In such a situation, the main goal of the elderly welfare system in the future should aim to actively try to design effective policies, prepare systems, and implement services for the problems of the aged society, and to find ways to expand the finances, manpower, methods, and facilities necessary for the welfare of the elderly. Elderly welfare services in Korea have been changed and developed in accordance with socioeconomic changes such as industrialization and urbanization. This study examines the changes in elderly welfare services in Korea by the flow of times and presents a method which utilizes artificial intelligence and Internet of Things in services for the elderly welfare consumers to improve both quality and efficiency.

Male Consumers' Clothing Consumption Values and Perceived Importance of Store Attributes by Store Type Preferences (남성 소비자의 점포 선호유형에 따른 의복소비가치와 점포속성중요도)

  • Suk, Semi;Lee, Yoon-Jung
    • Journal of Fashion Business
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    • v.22 no.5
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    • pp.15-31
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    • 2018
  • The purpose of this study was to classify male consumers and examine their clothing consumption values and the perceived importance of store attributes. Using Internet-based research service, survey data were collected from 651 male consumers aged between 20 and 40. The questionnaire included questions regarding respondents' preference of different store types, clothing consumption values, perceived importance of store attributes. According to the results, the respondents were categorized into 5 distinct groups based on their store type preferences: discount store preference group, multi-channel preference group, store indifferent group, brand store preference group, online store preference group. Multi-channel preference group was the largest among these groups. The five store type preference groups statistically varied in clothing consumption values, i.e., epistemic value, brand/conspicuous value, and economic value. The groups also differed in the importance they placed in the store attributes of: service and product quality, promotion, fashionability, salesperson and store environment, store atmosphere, convenience, and website image. The results of this study have direct implication for retail marketers of fashion companies who are targeting male consumers. Marketers can apply findings of this study in implementing retail strategies for different types of stores.

Estimating Media Environments of Fashion Contents through Semantic Network Analysis from Social Network Service of Global SPA Brands (패션콘텐츠 미디어 환경 예측을 위한 해외 SPA 브랜드의 SNS 언어 네트워크 분석)

  • Jun, Yuhsun
    • Journal of the Korean Society of Clothing and Textiles
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    • v.43 no.3
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    • pp.427-439
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    • 2019
  • This study investigated the semantic network based on the focus of the fashion image and SNS text utilized by global SPA brands on the last seven years in terms of the quantity and quality of data generated by the fast-changing fashion trends and fashion content-based media environment. The research method relocated frequency, density and repetitive key words as well as visualized algorithms using the UCINET 6.347 program and the overall classification of the text related to fashion images on social networks used by global SPA brands. The conclusions of the study are as follows. A common aspect of global SPA brands is that by looking at the basis of text extraction on SNS, exposure through image of products is considered important for sales. The following is a discriminatory aspect of global SPA brands. First, ZARA consistently exposes marketing using a variety of professions and nationalities to SNS. Second, UNIQLO's correlation exposes its collaboration promotion to SNS while steadily exposing basic items. Third, in the case of H&M, some discriminatory results were found with other brands in connectivity with each cluster category that showed remarkably independent results.

Expansion Strategy of Home Visit Nursing Services of Long-Term Care Insurance (노인장기요양보험 재가방문간호 서비스 개발과 확대 방안)

  • Lim, Ji Young;Kim, Juhang
    • Journal of Home Health Care Nursing
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    • v.27 no.3
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    • pp.241-249
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    • 2020
  • Purpose: This study aimed to investigate possible ways to expand the services of home-visit nursing through a review of the progress, achievements, and obstacles of home-visit nursing; a pilot project of an integrated home-service; the application of the Omaha System; as well as a case analysis of providing home-visit nursing services. Method: An integrated review was conducted using various source materials, including laws, previous studies, and a case analysis. Results: In case analysis of providing visiting nursing service, rehabilitation nursing, end-of-life nursing, and dementia care showed high nursing needs. It was necessary that the various home visit nursing services in the intervention area of the Omaha System, administrative services, case management, and center operation activities were all included in the payment systems of long-term care insurance. Conclusion: In the future, home visit nursing services of long-term care insurance should be reborn in the form of a center for integrated case management in the community, which would set long-term goals until the time of a client's death and encompass the realm of human rights for health, quality of daily life, and a dignity of life.

A Study on Airline Cabin Crew Safety Training Programs and Managers

  • Yun-mi Park;Min-jung Lee
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.31 no.2
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    • pp.95-99
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    • 2023
  • As our whole society has become increasingly aware of safety and emphasizes the importance of preventing safety accidents, the airline cabin service sector is also facing a strong demand to improve practical system for aviation safety education. In this regard, the development of appropriate safety education programs and the getting of human resources who can develop and operate such programs are becoming key issues. This study aims to provide academic and practical implications for safety education and training in airline cabins by reconfirming the importance and direction of safety education in the context of airline cabin services, and by specifying and establishing qualification requirements for personnel who develop and operate such safety programs. To this end, we review the content that should be included in safety training programs, the qualifications required of developers, managers, instructors, and examiners who develop or operate such programs, and how safety training programs can be continually improved as relevant conditions change in the future. In addition, we have also suggested ways to train appropriate managers, instructors, and examiners, including improving the compensation system for them, and how to effectively manage trainees. In order to secure a higher level of aviation safety in the future, it will be necessary to continue research on the development of more diverse and high-quality aviation safety education programs and the training of related personnel.