• 한국위성정보통신학회논문지
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• 제8권4호
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• pp.53-57
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• 2013

이동통신망에서 음성통화 및 데이터 서비스 품질은 가장 중요한 요소 중의 하나로서, 이는 무선 네트워크 환경의 변화로 인하여 시간에 따라 항상 변화한다. 이러한 특성을 보이는 모바일 서비스를 고객에게 일정 수준 이상으로 제공하기 위해서는 각 지역별 기지국이 제공하고 있는 서비스 품질에 대한 정보가 요구된다. 이를 위하여 일반적으로 위성 등을 이용한 위치 확인 장치를 장착한 차량으로 이동하면서 품질에 대한 정보를 지속적으로 측정하고 수집하는 방법을 활용한다. 그러나 이러한 방식은 많은 유지비가 소요되고 모든 지역을 다 포함시킬 수는 없는 문제점이 있다. 이러한 단점을 극복하기 위하여 본 논문에서는 근거리 무선통신 송수신기를 포함하는 적용한 측정 노드와 이동 단말기를 이용하여 주기적으로 서비스 품질에 관련된 정보를 이동통신 네트워크의 측정서버에 보고하는 방안을 제안한다. 제안된 방안은 이동통신망의 특성에 독립적이며, 회선망 혹은 패킷망에 모두 적용할 수 있다. 또한 운영상에 필요한 장비와 인력을 고려할 때 기존의 방법 대비 비용 측면에서도 효율적인 장점을 가지고 있다.

• 복식문화연구
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• 제23권3호
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• pp.484-497
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• 2015

The purpose of this study was to examine the effect that relation-building factors between beauty service stores and customers have on relationship quality and long-term orientation. Specifically, the influence of relation formation factors (relationship benefits and communication) on relationship quality (satisfaction and trust) and long-term orientation was empirically examined. This research was conducted through a questionnaire survey, and 402 adults were targeted from Jan. 6 to Jan. 16 in 2014. The results were as follows. First, the relationship benefits of beauty service stores were classified into four dimensions of psychological, social, economic, and informational benefits. It was found that only the dimension of psychological benefits had a significant influence on long-term orientation among the relationship benefits dimensions. Second, it was found that the psychological benefits of beauty service stores had positive effect on relationship quality (satisfaction and trust). It was shown that informational benefits had a significant influence on satisfaction only. Third, it appeared that communication had a positive effect on long-term orientation. Fourth, it was found that communication had a significant influence on relationship quality(satisfaction and trust). Finally, it was shown that relationship quality (satisfaction and trust) had positive effect on long-term orientation. The implications of the research and direction for future study were discussed.

• 분석과학
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• 제28권1호
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• pp.17-25
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• 2015

A rapid, sensitive and specific method was developed and validated using electrospray ionization (ESI) tandem mass spectrometry (LC-MS/MS) for determination of misoprostol acid in human plasma. Misoprostol $acid-d_5$ was used as in internal standard (IS). The analyte and IS were extracted by simple one step solid phase extraction (SPE). Linearity in plasma was obtained over the concentration range 10~3000 pg/mL and lower limit of quantification (LLOQ) was identifiable and reproducible at 10 pg/mL. The intra- and inter-day precision values were below 9% and the accuracy was ranged from 93.81% to 102.02% at all four quality control samples. The method was has been successfully applied for routine assay to support pharmacokinetic study of misoprostol acid in human plasma after an oral administration of 0.4 mg misoprostol.

• 대한지역사회영양학회지
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• 제11권3호
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• pp.383-391
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• 2006

The purposes of this study were to examine the impacts of characteristics of bakery cafe customers and service quality on customer perceived value, customer satisfaction, intention to revisit, and intention to recommend, and to provide comprehensive understanding on attitudes and behaviors of bakery cafe customers. The questionnaire was developed through literature review and focus group interviews and was modified after pilot test. The questionnaires for the main survey were distributed to 320 males and females aged 20 and over in Seoul. A total of 275 questionnaires were used for analyses (85.9%) and the statistical analyses were completed using SPSS Win (12.0) for descriptive analyses, regression analyses, and correlation analysis. The main results were as follows. There were significant differences of intention to revisit between groups of different gender, age, and personal expenses. The service quality of product dimension affected all tested variables, and the service quality of services and price dimension had effects on customer perceived value and intention to recommend. Customer satisfaction was a unique variable that is affected by service quality of the interior environments dimension. Overall, researchers and managers of bakery cafes should understand customer attitudes and behaviors, and the results of this study would help to establish marketing strategies that meet target customers' needs.

• 보건의료산업학회지
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• 제6권4호
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• pp.153-163
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• 2012

The purpose of this study is to measure IPA(Importance Performance Analysis) of the hospital choice factors between internal and external customers at rural general hospital. This study was used 5 types of choice factor such as physical, human, accessibility, connection, and external image. Also, this study was used IPA which can be applied to identify the strengths and weaknesses quality attributes from customers' viewpoint by simultaneously evaluating importance and performance. IPA was assessed using a sample of 98 patients and 96 internal employees who work at C general hospital in Chunkcheongbuk-do. Data were collected with self-administered questionnaires from February 13 to March 30 in 2012 and analyzed SPSS 18 by using frequency, paired t-test and scatter plot graph. The results of IPA show that "Keep up the good work" quadrant was human factor and "Low Priority" quadrant was physical and connection factors between internal and external customers. The finding of this study will be applied to improve human service quality in administrative department of hospital. Also, this study presents primary data for correct decision making to authorities of local hospitals that have concern about hospital strategy. The implications of this study are discussed and areas for future research are presented.

• 식품보건융합연구
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• 제8권3호
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• pp.11-23
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• 2022

Processed meat products are prone to oxidation and spoilage due to prolonged storage. By using natural spices that are harmless to the human body and have antioxidant and antibacterial effects to replace synthetic preservatives in consideration of consumers' qualitative consumption patterns that pursue nutrition and safety, and stimulate appetite with taste, aroma, and color of food. The purpose of this study was to study the effect on the quality characteristics of processed meat products. The spice group had a low crude fat for both the loin and sirloin cuts. Brightness, redness, and yellowness in the chromaticity of beef jerky and PYUNYUK added with spices were different from those of the control group and increased. In terms of texture, all the beef jerky groups increased firmness and friability, and there was a difference between refrigeration and room temperature storage. The elasticity and stickiness decreased with the lapse of storage period. In the PYUNYUK, the flavor of the spice group was low and the meat quality was soft. It was found that the addition of natural spices to replace synthetic preservatives had different effects on processed meat products and had a positive effect on general ingredients, mechanical properties, physicochemical properties, and sensory quality properties.

• 시큐리티연구
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• 제16호
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• pp.81-99
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• 2008

한국의 민간경비는 법 제도적 장치와 양적 성장에도 불구하고 최근 사건 사고의 발생으로 사회적으로 큰 충격을 안겨주고 있는 등 양적 성장에 비해, 질적인 성장은 크게 미치지 못하고 있다. 특히 지난 2월 숭례문 방화사건으로 국가 주요시설물과 문화재 등에 대한 경비문제가 부각됐으며, 국민의 생명과 재산을 지키기 위해서는 현재와 같은 치안체계에서는 국민 대다수가 요구하는 치안서비스에 경찰이 적절히 대응하지 못하는 사례가 빈번히 발생하게 되면서 치안수요자들은 부족한 치안력을 보완하기 위한 방법으로 민간경비를 활용하고 있다. 치안력 보완을 위해 민간경비업체가 성행하고 있지만 이러한 민간경비업체의 성행과 더불어 일부 대형 경비업체를 제외하고 상당수 경비업체가 영세성에서 벗어나지 못하고 있으며, 일부 문제 있는 영세업체에서는 자질이 부족한 인력을 고용하여 문제가 발생하는 등 인력관리의 문제와 더불어 불법행위도 저지르고 있어 사회적으로 불신을 받고 있는 등 대책마련이 시급하다는 지적이다. 따라서 본 연구에서는 인력관리의 중요성에 대한 깊은 인식과 더불어 인적자원 확보관리에 대한 개선방안을 다음과 같이 제시하였다. 첫째, 인력자원의 선발 채용시스템의 기준을 강화할 필요가 있다. 둘째, 우수한 인적자원의 확보로 안전서비스의 질적 향상을 유도하여야 하며, 셋째, 효율적인 승진관리의 운영으로 조직구성원들에 대한 사기앙양이다. 넷째, 우수인력 유입을 위한 전문자격제도의 도입이 필요하다.

• 한국병원경영학회지
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• 제22권3호
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• pp.18-30
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• 2017

This study was performed to analyze systematically and validate empirically the influence of korean medicine service quality on satisfaction factors and revisiting intention. The candidates were patients visiting the one korean medicine hospital in Gyeongnam. We took a direct survey collected during 15 days May 1 to 15, 2016. For the survey I distributed a total of 250 questionnaire and used the final 230 of them in verifying this research model except unreliable data. The collected data were used statistics program SPSS WIN 22.0 and the research model were examined by AMOS 18.0. The main research results are follows. First, the most influencing factors on consumer satisfaction were public image factors and then human factors. and then effectiveness factors. Second, the most influencing factors on reuse intention were public image factors and then physical factors. Third, human and effectiveness factors of service quality factors in korean medicine hospital did not effect on revisiting intention directly but, effected on revisiting intention through mediation role of the customer satisfaction. Forth, satisfaction on the significant effect on reuse intention. so satisfaction has proved to be a important factor for reuse intention. The results of this study are expected to contribute to management efficiency and developmental improvement on korean medicine hospital policy and management efficiency and be used as a basis for leading to national health promotion through the development of korean medicine service.

• 한국항공운항학회:학술대회논문집
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• 한국항공운항학회 2015년도 추계학술대회
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• pp.198-211
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• 2015

Aviation industry, which is highly dependent on human resources, emphasizes airline's human resources management and performance check because quality of services provided to customers is closely related to airline's employees. Because roles of cabin crews take a significant portion of services provided to customers, airlines and cabin crews represent an inseparable relationship. Attitudes of cabin crews who plays the role of facing and dealing with customers directly in the process of providing flight related services are an essential factor that determines an image of an airline and actually have significant impact on the performance as well. By increasing performance satisfaction of cabin crews, organizational loyalty can be strengthened and such successful human resources management could have a positive effect on increasing customer satisfaction as well as revenues. From corporate's perspective, performance satisfaction of an employee is a crucial factor that decides the quality of service provided to customers that supports employee retention as well as client retention. This can eventually lead to organization loyalty that can positively affect overall work performance. Thus if corporates put efforts in and invests to improve and develop favorable attitudes and service quality within employees, performance satisfaction and organizational goals will be more effectively achieved.

• 유통과학연구
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• 제18권12호
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• pp.79-90
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• 2020

Purpose: This study aims to explore the service improvement and marketing strategy to measure the effect of the DISC (dominance, influence, steadiness, conscientiousness) behavior type of hair salon workers on service quality and marketing. Research design, data and methodology: 236 responses were analyzed by distributing questionnaires to hair salon workers through SNS. Factor analysis and reliability analysis were applied and the influence of job factors on work satisfaction and turnover intention, and the statistical significance of the DISC behavioral type adjustment effect verified. Results: First, among the general characteristics of the survey subjects, the most common respondents were women and interns in their twenties, with less than four years of experience and less than three years of work experience on site. Second, the working environment, employee relations and compensation policies caused by work-related factors have shown a major influence on work satisfaction. Third, the working environment and human relationships among the job factors have an impact on turnover intention. Conclusions: The working environment, human relations, and compensation system derived as job factors had a crucial effect in service quality and marketing on job satisfaction, and among job factors, working environment and human relations had a significant influence on turnover intention.