• 한국병원경영학회지
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• 제19권2호
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• pp.73-88
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• 2014

Objective: This research investigates how to increase the quality of medical service and supply high quality of medical service to patients. By using Kano Model theory we examines what medical service attributes the hospital would be conducted preferentially for patient's satisfaction and provides informations of management strategies for hospitals. Method: To study patients' perception of medical service quality, first we performed pilot test to derive 30 medical service attributes. With 30 medical service attributes, we conducted survey of 300 subjects who have experienced medical services in 6 months. To examine patients' conception of medical services, a modified Kano's questionnaire using 5 scale is applied. Finally we calculated SI(Satisfaction index) and DI(Dissatisfaction index) and PCSI(Potential Customer Satisfaction Improvement) index with Kano's Model analysis results. Key Findings: We found that the quality of medical service categorized in 15 one-dimensional elements, 9 must-be elements and 6 indifferent elements. Moreover the attribute of gives prompt services and have patient's best interest at heart scored the highest SI, whereas the attributes of accurate and precise medical service, exact records, enough explanation and polite attitudes are the highest score of DI. And also good explanation of the bill scored the highest PCSI. In this study findings indicate that while medical service providers try to increase patients' satisfaction by improving hospital's environments, patients' perception of trust and good interpersonal relationships with medical service providers have strong and positive impact on patients' satisfaction.

• 한국병원경영학회지
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• 제17권2호
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• pp.73-92
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• 2012

This study aims to develop strategic plan for enactment of national license of hospital administrators. To effectively control healthcare cost and mange healthcare organizations, the enactment is an inevitable process. Based on literature reviews, cases of similar licences in advanced foreign countries, and a survey of 200 experts in healthcare fields, this study provide a strategic map how to proceed the enactment.

• 한국병원경영학회지
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• 제14권1호
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• pp.99-122
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• 2009

In this study, the authors developed typologies of failures and recovery strategies in healthcare services, adopting the research framework of Kelley et al.(1993), Hoffman, et al.(1995), and Forbes et al.(2005). Data were collected form a sample of 559 respondents recruited in several regions of Korea through self-administered questionnaires. Data collection was done at hospitals and clinics respondents were visiting. The study has identified typologies of 21 failures and 10 recovery strategies in health care services. Results shows that "insufficient explanation by doctors" was the most frequent service failure followed by "insincere attitude of administrative employees" and "insincere attitude of nurses. "The type of recovery (compensation) that most of the respondents have received was apology from the healthcare service providers while the recovery that most respondents wanted to receive was sufficient explanation, suggesting that there is a significant gap between what is wanted and what is offered. Implications for healthcare service providers as well as limitations of the current study were discussed. Directions for further research were also suggested.

• ETRI Journal
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• 제36권5호
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• pp.730-740
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• 2014

The rapid increase in the number of patients with chronic diseases is an important public healthcare issue in many countries, which accelerates many studies on a healthcare system that can, whenever and wherever, extract and process patient data. A patient with a chronic disease conducts self-management in an out-of-hospital environment, particularly in an at-home environment, so it is important to provide integrated and personalized healthcare services for effective care. To help provide effective care for chronic disease patients, we propose a service flow and a new cloud-based personalized healthcare system architecture supporting both at-home and at-hospital environments. The system considers the different characteristics of at-hospital and at-home environments, and it provides various chronic disease care services. A prototype implementation and a predicted cost model are provided to show the effectiveness of the system. The proposed personalized healthcare system can support cost-effective disease care in an at-hospital environment and personalized self-management of chronic disease in an at-home environment.

• Journal of Information Technology Applications and Management
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• 제21권2호
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• pp.31-48
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• 2014

The concept of Health Related Quality of Life and its determinants have evolved since the 1980s. Although many researchers have published articles of technology usage in hospitals and the installation of technology based healthcare system, the research about applying the information technology to improve the patients' perceived quality of healthcare services is still limited. In general, services are deeds, processes and performances that are essentially concerns of the consumer. The healthcare service quality depends on tangible factors, such as equipments, facilities, and the quality of hospital staff and also the intangible ones. The main purpose of this work is to establish new model and find out the contribution of information technology to enhance the patients' perceived quality of healthcare service. We attempted to examine the main information technology related factors in 3 aspects, namely quality of information, the technology accessibility and the community that can improve patients' perceived quality of healthcare services. Offline and online questionnaires were used to measure the patients' perceived quality and were distributed to 384 people in 2 countries, Laos and South Korea. A principle component analysis and multiple regressions were used to verify our model. Results show that the use of information technology has partial positive effect on patient-physician interaction in both countries. However, patient knowledge and patient autonomy which are the 2 dimensions of patient-physician interaction has significant positive effect on patients' perceived quality of healthcare service.

• 정보보호학회논문지
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• 제22권4호
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• pp.913-921
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• 2012

유헬스케어 서비스의 급속한 발전과 보급에 힘입어 유헬스케어 서비스 기술은 많은 변화가 이루어지고 있다. 그러나 유헬스케어 서비스는 보안상의 문제로 인하여 사용자의 민감한 의료정보가 제3자에게 유출되고 사용자의 프라이버시가 사용자의 동의없이 침해되는 문제가 발생되고 있다. 본 논문에서는 유헬스케어 환경에서 사용되고 있는 환자의 프라이버시 정보에 안전하게 접근하기 위해서 병원관계자의 권한 및 접근 레벨에 따라 환자의 생체정보를 분산 접근하는 모델을 제안한다. 제안 모델은 환자의 생체정보의 접근을 제어하는 동시에 타임스탬프를 통해 DoS 공격 예방과 최신성을 유지한다. 또한, 제안 모델은 병원관계자를 중앙에서 서버가 통합 관리하는 동시에 병원마다 병원관계자의 권한 및 레벨에 따라 접근을 제어하기 때문에 환자의 프라이버시 침해 및 의료정보 유출을 예방한다.

• 융합경영연구
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• 제8권4호
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• pp.27-35
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• 2020

Purpose - This study is aiming to understand the critical role of employees' organizational citizenship behavior in evaluation of employee service quality. This paper examined what emotional intelligence and empowerment affect to their organizational citizenship behavior and service quality. Research design - Data were collected by questionnaires through specialized hospital services. Survey was conducted on patients who have been treated at a spine specialized hospital. Results - Emotional intelligence and empowerment have direct effects on organizational citizenship. Service quality is a function of organizational citizenship. The results showed that emotional and motivated capabilities of individuals influenced organizational citizenship behavior. Managerially, this study contributes to the understanding of the role of organizational citizenship behavior in service sector. Conclusions - The relationship between service quality and organizational citizenship behavior and also examined the effect of combination of creative and voluntary behavioral attributes such as emotional intelligence and psychological empowerment have on voluntary organizational citizenship behavior. The results showed that in order to induce organizational citizenship behavior, emotional intelligence should be facilitated and empowerment enlarged.

• 보건의료산업학회지
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• 제11권1호
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• pp.91-105
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• 2017

Objectives : This study analyzed the differences in length of stay(LoS), total hospital charges(THC), and cost of rehabilitation(CoR) between two types of stroke patients, intracerebral hemorrhage(ICH) and cerebral infarction(CI). Factors associated with these differences were also assessed. Methods : Data were obtained from the 2011 National Inpatient Sample data of Health Insurance Review and Assessment Service. We used propensity score matching to match the characteristics of the two types of stroke patients, and conducted a regression analysis to analyze their associations. Results : The differences between THC, LoS, and CoR by stroke and hospital types were shown. Each type of hospital showed different results. Conclusions : A rapidly aging population will accelerate the number of stroke patients requiring effective management. Studies evaluating healthcare utilization of stroke patients will provide evidence for both healthcare resources allocation and healthcare policy decisions.

• 한국멀티미디어학회논문지
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• 제12권11호
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• pp.1680-1691
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• 2009

건강의 질을 높이고 효율적인 건강전달체계를 마련하기 위해서, 전자건강기록시스템은 건강서비스를 제공하는 의료기관에서 중요하다. 그러나 국내 의료기관에서 현재 운용되는 시스템은 데이터 검색 및 처리를 위해서 분산 환경의 독립적인 소프트웨어 인터페이스를 사용하고 있다. 이로 인해, 새로운 시스템과의 연계시 각각의 인터페이스 모듈을 구입하거나 개발하는데 추가적인 비용 및 복잡성이 증가되고 있다. 이러한 문제를 해결하기 위해서 본 연구에서는 가정간호서비스를 서비스지향아키텍처기반으로 구현 한 후 평가를 수행하였다. 서비스 시나리오를 근간으로 프로세스 모델링과 비즈니스 요구사항을 정의하였으며, 서비스 설계를 위해서 다섯 가지의 검증 항목을 기준으로 17개의 후보 서비스를 도출하였다. 최종 서비스 도출을 위해 서비스리트머스테스트(service litmus test) 기법을 사용하여 7개의 서비스를 선정하였다. SOA 기반의 정보시스템은 비즈니스 프로세스 개선으로 환자 대기시간을 단축하는 효과가 있었다. 결론적으로, 병원정보 시스템이 소비자의 다양한 요구사항에 유연하게 대응하기 위해서는 상호운용성, 재사용성, 유지보수 등이 탁월한 SOA 기술적용을 고려하여야 한다.

• 대한전기학회:학술대회논문집
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• 대한전기학회 2005년도 학술대회 논문집 정보 및 제어부문
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• pp.545-547
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• 2005

As information technology has been developed rapidly, there is growing online medicine service through forming as information technology and medicine information are amalgamated in the medical service field. That acquires real time biological information of patient through a communication network which could be applied into e-healthcare system for a diagnosis and treatment of patient. Because of these reasons, it is necessary for the e-healthcare system to develop. But,the facilities existing in the medical service field could not be used to an on line environment because of the limitation of the time and space. To solve the point of such issue, we propose an auto color analysis system that is a precise and quick to measure health states of user, and the device has the important merit that it is very low cost. Also, the hospital web database and the monitering webpage for a diagnosis have been made for an e-healthcare system.