Analysis of the positive word-of-mouth, Quality of medical service and customer satisfaction of patients in dental clinics (치과의원 내원환자들의 긍정적 구전과 치과 의료서비스 품질 및 고객만족도 분석)
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- Journal of the Korea Academia-Industrial cooperation Society
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- v.11 no.12
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- pp.4928-4934
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- 2010