• Journal of the Korean Society for Aeronautical & Space Sciences
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• v.45 no.5
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• pp.393-400
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• 2017

A virtual simulation test program to carry out the handling qualities of unmanned Rotorcraft has developed by using the MATLAB GUIDE(Graphic User Interface Development Environment). The handling quality evaluation program based on ADS-33E contributes to design the flight control system and to evaluate handling qualities. In addition, Linear Quadratic Tracker with Integrator(LQTI) attitude controller based on Linear Quadratic Regulator(LQR) for to rotorcraft BO-105C and the effects of the handling qualities is analyzed change to weight matrices of the Q and R.

• Proceedings of the Korean Society of Crop Science Conference
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• 2004.10a
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• pp.36-41
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• 2004

Postharvest handling of sweetpotatoes is inevitable procedure for the maintenance, storage, management and utilization of high fresh quality of storage roots. It ranges in degree from simple lifting of roots, carrying them from field to storage house and immediate consumption after cooking, to sophisticated methods of curing, and storage under controlled conditions followed by processing into a high quality food products. Postharvest saleability, quality and nutritional value of roots and the presence or absence in roots of bitter, toxic furanoterpenoid phytoalexins or mycotoxins depends greatly on the degree and types of treatment to which produce is subjected. Climatic and soil conditions before harvest and contamination or attack by microorganisms or insect pests in the field may initiate or enhance subsequent postharvest deterioration. Careless postharvest handling can lead to both quantitative and qualitative losses which may be extremely high in some circumstances. Research has concentrated on the improvement of preharvest conditions to increase yield and lower decrease rates. However, such efforts are wasted unless they go hand in hand with others designed to reduce the high degree of loss associated with careless postharvest handling.

• Korean Journal of Artificial Intelligence
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• v.8 no.2
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• pp.23-28
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• 2020

Purpose: Today, we often hear complaints from customers: poor quality, poor service, expensive prices, etc. Customer complaints are an indication that the company's products and services do not meet customer requirements, which in turn causes customer complaints. An important content of corporate marketing practice is how to use the opportunity of handling customer complaints to win the trust of customers and gain a competitive advantage. According to the concept of marketing, the way for an enterprise to obtain profits is to continuously meet the needs of customers. However, with increasingly fierce market competition and the overall formation of a buyer's market, providing high-quality products and high-efficiency and high-level services have become the eternal theme of enterprises. Therefore, meeting the actual needs of customers and effectively handling customer complaints are issues that we must take seriously. Research design, data, and methodology: This article mainly analyzes the causes of customer complaints, proposes relevant solutions for different types of complaints, builds a customer complaint management system, improves the efficiency and ability of handling complaints, and provides more references and basis for enterprises to solve customer complaints. Conclusions: To further improve the quality of enterprise products and service standards, to help enterprises increase customer loyalty and satisfaction, and to enable enterprises to gain advantages in the increasingly competitive global market.

• Journal of Animal Environmental Science
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• v.17 no.2
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• pp.101-106
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• 2011

One hundred and forty-four cross-bred market pigs weighing approximately 110 kg were randomly divided into four groups in a 2 (handling stress; minimal vs stimulated) ${\times}$ 2 (transport vehicle type; enclosed box vs conventional open) factorial arrangement of treatments. The stimulated handling stress group received overally rough handling including electric prod stimulation during loading, transport and lairage at least once at each step. All the animals received 3-h lairage prior to slaughter. Blood and longissimus dorsi muscle (LM) samples were taken at slaughter and after overnight chilling of the carcass, respectively. Plasma concentrations of stress indicators glucose, cortisol, creatine kinase and lactate dehydrogenase were greater in the stimulated vs minimal handling stress group. There were no interactions between the handling stress and transport vehicle type in their effects on these blood variables. The incidence of pale, soft and exudative (PSE) carcass and drip loss of LM, 24-h postmortem LM pH and color including the lightness and redness were not affected by the handling stress and transport vehicle type. In conclusion, results suggest that rough handling inflicts a stimulated stress on the animal, which is manifested by increased blood concentrations of stress indicators, and therefore should be avoided for animal welfare.

• Journal of Aerospace System Engineering
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• v.15 no.5
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• pp.8-15
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• 2021

This paper describes a design method using an optimization technique to satisfy the longitudinal handling quality of high maneuverable jet aircraft. The dynamic inversion technique was applied to the target aircraft, and the control gain optimization satisfied the longitudinal short-period handling quality, however, the stability margin was not considered. If the stability margin is not satisfied, it is necessary to directly readjust the gains through trial and error methods for improvement. To improve this, an additional compensator and an optimization constraint were added to the control gain optimization procedure. In addition, the degree of handling quality satisfaction with the optimization result was reevaluated, and additional control evaluation criteria for the convergence of the time response and the steady state error that the flight performance requirement set as the optimization constraint cannot be reflected, and the results are described.

• Journal of Industrial Technology
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• v.24 no.B
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• pp.73-81
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• 2004

The development of efficient and precise handling of an liquid crystal display (LCD) panel has been addressed as the sizes of LCD panels become much larger than ever. The majority part of LCD panel handling is conducted by industrial robots for the cost reduction and the quality control. A challenging problem, vibration of the panel, can be found when the robots are utilized for handling LCD panels. The vibration causes the poor product precision and the low productivity. The characteristics of LCD panels, which are the high size-to thickness ratio, the high elasticity, and the high brittleness, are the major sources of the vibration This paper introduces the vibration attenuation techniques to overcome the difficulties encountered in the LCD production using the industrial robots.

• Journal of the Korean Society of Food Culture
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• v.17 no.1
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• pp.49-56
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• 2002

The purpose of this study was to analyze staff satisfaction with staff foodservice in hospitals. The study compared the hospital staff's expectations and perceptions of foodservice. The quality satisfaction values were indicated as the differences between their expectations and perceptions. The subjects were 643 hospital staff in 11 Daegu . Kyungpook hospitals. Written questionnaires were used to collect the data. The completion rate was 76.9%. There were 17 attributes for foodservice quality, which were divided by factor analysis into four main quality factors; sensory, nutrition, sanitation and service. The high expectation and low perception items on the expectation and perception grid were: seasoning of the meals, taste of the meals, variety of the menu, nutritional considerations, cleanliness of the dishes, and prompt handling of meal complaints. On all the attributes measured, expectations were higher than perceptions. The quality satisfaction values were all negative. There were highly significant(p<0.001) correlations between quality satisfaction and variety of the menu(r=0.783), nutritional considerations(r=0.770), prompt dealing with meal complaints(r=0.762), cleanliness of meals(r=0.689), and courtesy of employees (r=0.653). There is a need to improve taste, menu variety, nutrition, sanitation, speed of handling meal complaints, and courtesy.

• The Journal of Asian Finance, Economics and Business
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• v.8 no.7
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• pp.533-543
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• 2021

The purpose of this research is to examine and analyze the effect of Relationship Marketing on service quality and customer loyalty, especially in the context of the retail industry. In retail industry, Relationship Marketing is the key to increase and maintain a large pool of customers. This research was conducted in North Sulawesi Province with a sample size of 155 supermarket customers. The sampling technique used for the study is the purposive sampling. Data was analyzed using SEM based on GeSCA components. The results showed that Relationship Marketing had a significant positive effect both on service quality and customer loyalty. The commitment, communication, conflict handling, and competence play an important role in improving service quality which ultimately makes customers loyal. In addition, the relationship between service quality and customer loyalty, also has significant positive findings. These findings are in line with the concept of SERVQUAL and The Commitment-Trust Theory. The implication of the managerial research is that supermarket managers in North Sulawesi must focus and emphasize more on the Relationship Marketing dimension especially in terms of commitment, communication, conflict handling, and competence. Once these factors can be met, the quality of service will increase, and it causes an increase in customer loyalty to shop more at the supermarket.

• Journal of the Korean Society for Aeronautical & Space Sciences
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• v.40 no.8
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• pp.678-687
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• 2012

The Fly-By-Wire(FBW) flight control system is essential to improve the stability and flying quality of the helicopter. Advanced aerospace companies, such as Bell-Sikorsky (USA) and NHI (European Consortium), have already applied the FBW flight control system to manufacture V-22 and NH-90 helicopters, respectively. This paper addresses the development of control law design using model inversion method improve the hover and low speed handling qualities of helicopter based on BO-105 model in 'Day' and 'Degraded visual environments(DVEs)' in accordance with ADS-33E-PRF. Design parameters are optimized to satisfy the handling qualities specification using Control Designer's Unified Interface (CONDUIT) commercial control law software. The result of the analysis based on CONDUIT and non-real time simulation in-house software, HETLAS (HElicopter Trim Linearization And Simulation) reveals that the provides an efficient mean to achieve Level 1 handling qualities.

• Korean Journal of Human Ecology
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• v.21 no.5
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• pp.957-973
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• 2012

This study analyzed consumer public complaint behaviors and the satisfaction of complaint handling among credit card users who availed of credit card services. Relatively little research has been done in this area, despite the obvious importance of understanding and improving credit card market conditions. The purpose of this study was to examine consumer compliant behaviors with a focus on public actions, such as voice responses and the third party actions among credit card users. With the goal of providing consumers with more positive expectations of credit card companies' complaint handling process, this study investigated the status of public actions and the negative effect of complaints on the overall satisfaction of post-complaint behavior toward credit card services. The responses from 1,000 credit card users were analyzed using descriptive analysis, factor analysis, multi-logit analysis, and Heckman selection estimate. The analysis provided three major results: (1) perceived service quality among credit card users was conceptualized into groups such as responsiveness, innovation, company, additional service, and fee, (2) perceived service qualities, age, residential area, employment status, and subjective economic status had significant effect on public compliant action behaviors, and (3) unidimensional factors resulting from post-complaint behaviors were analyzed and several variables, such as period of credit card use, average amount used, and perceived service quality had significant effects on the degree of satisfaction associated with complaint handling in terms of credit card services. Several implications and directions for further research are discussed.