• Educational Technology International
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• v.10 no.1
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• pp.107-135
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• 2009

The purpose of this paper is to review a variety of challenges facing the Human Performance Technology (HPT) in supporting knowledge workers' performance, and to explore possible HPT models for knowledge workers. The first section of this paper investigates the core attributes and major models of HPT as a foundation. While HPT has a lot of strengths in terms of systemic, systematic, methodologically eclectic, evidence based, and results oriented approaches, some pitfalls - which could be detected if these principles were mindlessly applied to problem areas - are explored. The second section presents some considerations such as analysis, intervention design, and leadership that HP technologists need to take in order to make HPT a better field of practice for knowledge workers. The author also suggests a tentative diagnostic model and a process model for knowledge workers, core principles of which are based on systems thinking, in particular Senge's the fifth discipline and Checkland's soft systems methodology. The importance of formative evaluations to improve these models is noted as a conclusion.

• 한국IT서비스학회:학술대회논문집
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• 2009.05a
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• pp.165-168
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• 2009

현재 IT서비스 업체에서 새로운 성장동력으로 떠오르고 있는 분야가 융복합사업(IT+IT, IT+장비, IT+장비+시공)이라고 불리우는 컨버전스 프로젝트이다. 기존의 IT분야의 프로젝트와는 전혀 다른 특성을 갖고 있는 컨버전스 프로젝트에 대한 IT서비스 업체의 준비는 아직 미흡한 것이 현실이다. LG CNS에서는 이런 현실에서 컨버전스 프로젝트의 특성에 맞추어 기존 프로젝트 관리자(Project Manager)의 역할을 재정의하고 이를 현장에 적용시키기 위해 그동안의 컨버전스 프로젝트를 수행하면서 얻은 이슈에 HPT(Human Performance Technology; 수행공학)를 적용하여 조직적인 차원에서 프로젝트 관리자의 육성 로드맵을 만들고 이를 확산시키는 활동을 진행하고 있다. 이에 본 발표에서는 HPT측면에서 컨버전스 프로젝트 이행역량을 강화하기 위한 사례를 소개하고자 한다.

• Journal of Service Research and Studies
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• v.2 no.1
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• pp.1-11
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• 2012

Until Now, Many IT Service companies in Korea have grown up by giving the useful service of Information Technology System to customer in the domestic market. But nowadays, When Information Technology becomes a Smart Technology that give convergence between some industries, Intelligence, Mobility by combining so many industry technologies, business opportunities with smart technology increase bigger than ever. In accordance with the above directions, this study introduces the result of case study in the LG CNS Companies. This case involves a story that innovate a service model by smart technology, and create educational programs to change the way of employee working by Human Performance Tehnology.

• Journal of Korean Library and Information Science Society
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• v.40 no.1
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• pp.433-449
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• 2009

The purpose of this study is to find out the factors which have interrupted Library Assisted Instruction in various schools' libraries and to analyze the factors by the tools and to propose the solutions to the obstacles for the desired Library Assisted Instruction. For doing this, some experimental processes had been made: firstly, to make the analysis model based on HPT for the improvement of the real LAI, secondly, to apply the model to LAI, to draw out the problems and to analyze them, and to propose the solutions. As the results of this study, the 5 solutions are presented; 1) LAIs should have the obvious and concrete teaching&learning objectives. 2) The supporting systems for LAI like the web community ought to be prepared. 3) External motivation systems, that is, teachers and teacher-librarians' performance assessment with LAI participation rate per year, should be developed. 4) The various, practical LAI programs should be developed. 5) The obscure refusal of teachers & teacher-librarians to LAI should be disappeared and the directors of schools should be confident of the LAI's educational, positive effects.

• Journal of the Korean Society for Railway
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• v.14 no.4
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• pp.354-363
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• 2011

Existing railway bridges have been going through various improvements since the past, with new improvement plans being formed based on social and technological demands. However, there is the need, above all, for an efficient execution plan due to the great number of sites and excessive amount of required expenses contrary to limited assets. The system itself must be held in question in order to systemize various improvement plans, to define and describe factors while utilizing evaluation methods for significance and correlation to achieve generalization. This paper is focused on determining the priority of various improvement plans through the optimization selection process of mutually evaluating alternative plans under various evaluation standards, thus corresponding to the decision-making purpose. The AHP analysis technique was applied for systemization setting and preference evaluation, while the HPT procedure was applied to develop and select appropriate improvement plan factors.