• 한국프랜차이즈경영연구
• /
• 제13권1호
• /
• pp.1-17
• /
• 2022

Purpose: In this study we aim to identify factors affecting successful inter-firm collaboration. We tried to find out whether government subsidies to small-business owners should be made to experienced and competent cooperatives or to cooperatives with potential even if inexperienced. Research design, data and methodology: Using analytic hierarchy process (AHP), we examine if evaluation criteria for the Small Business Collaboration Grant (SBCG) reflect the potential of successful collaboration of applicant cooperatives. Results: We found that experts tend to think that applicant cooperatives without any experience as a recipient for the SBSG need to be evaluated by their growth potential and their preparation of the application rather than by their business performance or achievement history. The weight of the evaluation must be different between the growth potential and the achievements already achieved. By means of an expert survey, we confirmed that Rookies should weigh evaluation indicators that can reflect their growth potential, and experienced groups should give weight to evaluation indicators that can reflect their achievements. Conclusions: For SBCG applicants with experiences, experts tend to weigh more on SBCG business performances and feasible sharing systems. The screening procedure for the first applicant cooperatives need to focus more on "partner selection" stage, whereas elements related to "realization" apply to experienced applicant cooperatives.

• 한국콘텐츠학회논문지
• /
• 제5권4호
• /
• pp.45-53
• /
• 2005

인터넷의 급속한 이용확산과 기술발전은 인터넷을 기반구조로 하는 산업을 생성, 발전시키는 원동력이 되고 있으며, 기존 기업의 사업 전개방식에서 시장의 세계화, 정보기술과 네트워크의 확산, 계층의 붕괴, 정보화 시대 경제라는 새로운 환경을 제시하고 있다. 이런 새로운 환경이 시간과 공간적 제약을 받지 않는 새로운 형태의 거래시장인 전자상거래 환경인 것이다. 본 연구에서는 최근 급격한 성장을 보이고 있는 기업과 소비자 간의 거래 형태를 연구 대상으로 하고 있으며, 기업들의 인터넷 쇼핑몰에서의 특성요인을 제품의 특성요인, 시스템 특성요인, 고객과 쇼핑몰의 상호작용 특성요인으로 각각 구분하여 구분된 특성요인들이 고객 충성도에 어떠한 영향을 미치는 지를 살펴보고자 한다.

• International Journal of Advanced Culture Technology
• /
• 제11권2호
• /
• pp.229-237
• /
• 2023

Innovation has been considered not only an important factor for creating and maintaining the competitiveness of nations but also a key determinant of enterprises performance in over the world. Innovation is the process by which an enterprise develops new products, services, processes or management systems to meet requirements due to the change of business environment, technology. The results of implementing innovation increase capacity of the business, thereby helping the business to develop sustainably in the face of market trends and competition from competitors. This paper aims to explore the current status of innovation activities as well as proposes solutions to develop innovation activities for Vietnamese enterprises. The proposed solutions in this study paper create a premise to improve the competitiveness and sustainable growth of enterprises in the context of deeper and more comprehensive international economic integration.

• 중소기업연구
• /
• 제32권2호
• /
• pp.209-223
• /
• 2010

본고에서는 일본 중견기업의 위상, 특징, 관련 정책을 검토함으로써 우리나라에서의 중견기업 정책의 방향을 모색하고자 한다. 일본의 경쟁우위업종인 기계, 전자부품업의 출하와 고용비중은 여타 업종보다 높아, 그 저변에 두터운 중견기업이 존재하고 있음을 알 수 있다. 일본의 중견기업 육성정책은 연구개발과 환경대책을 위한 기업간 제휴 유도라는 측면에서 간접적으로 지원하고 있다. 우리나라도 특정 정책사업에 있어서 기업간 협력 유도를 통하여 중견기업을 육성할 수 있을 것이다.

• 통상정보연구
• /
• 제16권1호
• /
• pp.25-42
• /
• 2014

본 연구는 중국에 진출한 아프리카기업의 내생변수인 해외시장몰입이 마케팅전략과 시장진입전략에 어떤 영향을 미치는지를 실증분석 하였고, 해외시장몰입과 기업성과만족도의 상관관계분석을 살펴보았다. 해외시장몰입은 중국기업의 성과만족도에 유의한 정(+)의 영향을 보였다. 시장진입전략과 마케팅전략은 중국기업이 아프리카에 해외직접투자를 진행할 때 기업의 해외시장몰입도에 완전매개효과로 나타났다. 또한 중국기업이 해외활동을 진행할 때 시장진입전략과 마케팅전략의 효과를 분석 검증해 봄으로써 앞으로 아프리카에 직접투자 시 효과적인 제안 및 시사점을 제시하였다.

• 경영과정보연구
• /
• 제23권
• /
• pp.25-40
• /
• 2007

In the highly competitive and divers world of financial market, customer is the single most important factor to company's survival. Especially, creating a relationship with valued customers is a key to success. CRM provides the mean to retain high value customers. It takes a prospect of what customers expect. Utilizing those knowledge can help the products and service meet the customers' needs, thereby maximizing customer satisfaction and company's profit. In this report, I am going to suggest a few ways to develop successful CRM in the life insurance industry. First, CRM should innovate the way of communication to keep pace with Web 2.0 era. In other words, the customer's needs should be caught by real-time communication than traditional off-line market research. Thus, the functionality and specification of products can be decided by customer's direct choice so that the customers are able to purchase the understanding and experience of the products. Second, CRM project should consider whether the initial strategy plan can promise the stable growth of customer at the first step. When planning strategy, the project needs to identify what customer wants and how to fulfill the needs with stable growth of the customer. In addition, the CRM should be developed by realizing that customer centric benefits ultimately guarantee the growth of the organization. Third, CRM systems should enhance the organization's ability to take the customer's insight in a 360 degree view and to capture the voice of the customer directly. In order to develop the best matched product package, more precise customer segmentation should be ahead of market segmentation strategy. Forth, the biggest reward from CRM will be a customer royalty program. Many successful banks are already planning and practicing customer royalty strategy. A comprehensive analysis of customers and their behavior allow organization to identify high value potential customers' needs and determine a strategy required to meet those needs. Even life insurance companies such as Prudential Korea are developing products designed for royal customers. Fifth, understanding and managing the experience of customer called Customer Experience Management also can increase customer satisfaction. Measuring only customers' experience and adapting it to marketing strategy make products position in the gap between the customers' expectation and experience not required by market. A key component of CEM is its application across all organizational functions. At last, the direction of change and development of CRM can be defined from the conceptualization of information technology represented by Ubiquitous and Web 2.0. Instead of just managing customer information, companies should take the initiative in personalized system with customer oriented strategy. Furthermore, with the regular communication between CRM stakeholders (Sales-Marketing-IT), customer's demand should be directly reflected to enterprise strategy in real time.

• 중소기업연구
• /
• 제33권4호
• /
• pp.77-93
• /
• 2011

본 연구는 최근 사회경제적 이슈가 되고 있는 동반성장의 개념과 실천 방향에 대해 논의하고자 한다. 이를 위해 동반성장의 정책적 개념을 살펴보고 유사한 개념인 상생협력과 공생발전과도 비교 분석하고자 한다. 또한 동반성장을 통해 글로벌 경쟁력을 만들어 낸 선진국 사례들로부터 교훈을 찾아내고 우리의 사회 문화적 특성에 맞는 한국형 모델을 제안하고자 한다. 한국형 동반성장 모델은 미국의 시장중심형, 일본의 문화기반형, 유럽의 정책주도형 등의 장점을 융합할 필요가 있다. 이를 위해 한국형 모델은 공동체적 에너지를 창출해내는 한국인의 잠재력 활용, 통제와 자율의 융합형 제도 개선, 미래지향적 협력관계를 위한 기업들의 행동변화 등 세 가지 요인을 핵심으로 할 필요가 있다. 한국형 모델의 실현을 위해 필요한 정부의 역할과 과제, 그리고 동반성장위원회의 역할에 대해서도 논의하고자 한다.

• 정보보호학회논문지
• /
• 제15권4호
• /
• pp.39-50
• /
• 2005

정보화 역기능을 해결하기 위한 정보보호의 중요성이 높아짐에 따라 정보보호제품 및 시스템의 평가인증 수요가 증가하고 있으며 비용-효과적인 평가관리가 필요하다. 따라서, 본 논문은 평가자가 정보보호시스템에 대한 평가를 수행할 때 일련의 절차에 따라 평가업무를 수행 및 관리할 수 있는 CC(Common Criteria :공통평가기준)기반의 반자동화 평가워크플로우 관리 시스템(Sa-EWMS : Semi-automated Evaluation Workflow Management System)을 제시하였다. 본 시스템은 종래 수동적인 평가업무로 인한 시간과 노력의 소비 문제점을 해결하고 효율적인 평가수행을 위한 것으로, 각 엔진별 업무에 대한 워크플로우 프로세스를 추적하고 수행을 조정하는 역할을 하며 평가수요 및 시장창출에 대응하는 민간평가기관에서 유용하게 이용할 수 있을 것이다.

• 유통과학연구
• /
• 제13권1호
• /
• pp.57-70
• /
• 2015

Purpose - Open source software has high utilization in most of the server market. The utilization of open source software is a global trend. Particularly, Internet infrastructure and platform software open source software development has increased rapidly. Since 2003, the Korean government has published open source software promotion policies and a supply promotion policy. The dynamism of the open source software market, the lack of relevant expertise, and the market transformation due to reasons such as changes in the relevant technology occur slowly in relation to adoption. Therefore, this study proposes an assessment model of services provided in an open source software service company. In this study, the service level of open source software companies is classified into an enterprise-level assessment area, the service level assessment area, and service area. The assessment model is developed from an on-site driven evaluation index and proposed evaluation framework; the evaluation procedures and evaluation methods are used to achieve the research objective, involving an impartial evaluation model implemented after pilot testing and validation. Research Design, data, and methodology - This study adopted an iteration development model to accommodate various requirements, and presented and validated the assessment model to address the situation of the open source software service company. Phase 1 - Theoretical background and literature review Phase 2 - Research on an evaluation index based on the open source software service company Phase 3 - Index improvement through expert validation Phase 4 - Finalizing an evaluation model reflecting additional requirements Based on the open source software adoption case study and latest technology trends, we developed an open source software service concept definition and classification of public service activities for open source software service companies. We also presented open source software service company service level measures by developing a service level factor analysis assessment. The Behavior-Structure-Evolution Evaluation Model (BSEM) proposed in this study consisted of a rating methodology for calculating the level that can be granted through the assessment and evaluation of an enterprise-level data model. An open source software service company's service comprises the service area and service domain, while the technology acceptance model comprises the service area, technical domain, technical sub-domain, and open source software name. Finally, the evaluation index comprises the evaluation group, category, and items. Results - Utilization of an open source software service level evaluation model For the development of an open source software service level evaluation model, common service providers need to standardize the quality of the service, so that surveys and expert workshops performed in open source software service companies can establish the evaluation criteria according to their qualitative differences. Conclusion - Based on this evaluation model's systematic evaluation process and monitoring, an open source software service adoption company can acquire reliable information for open source software adoption. Inducing the growth of open source software service companies will facilitate the development of the open source software industry.

• 한국경영과학회지
• /
• 제40권4호
• /
• pp.19-33
• /
• 2015

Recently, interest in research and development (R&D) investment decisions have increased among Korean domestic enterprises. However, existing R&D investment studies only focused on government R&D investment policies while only a few studies investigated firm level R&D investment. Prior literatures also overlooked the feedback loop between R&D investment and firm performance. Therefore, this paper identifies a system dynamics model for R&D investment decision making in domestic electronics firms. The conceptual model is derived from R&D investment-related theories found in bodies of literature on company performance, enterprise activity, and market maturity. This study investigates the dynamic feedback between R&D activities and sales using the system dynamics model. In other words, the system dynamics model is used to explain the change in the closed feedback circulation structure in R&D investment activities including technology development, production process, and marketing that subsequently result in sales increase and re-investment into R&D from the generated revenues. There are two major results. First, a similar ratio of investment on technology development and production process derives the higher company sales. Second, regardless of market maturity, marketing investment ratio positively affects sales and R&D budget growth. This study provides a system dynamics model to find the optimal ratio for R&D investment and suggests managerial strategic implications on electronic firm R&D investment decision making under market maturity condition.