• 한국병원경영학회지
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• 제13권3호
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• pp.44-68
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• 2008

The purpose of this study is to identify which factors of medical service quality were considered important by patients based on survey on eight hospitals located in Seoul. We analyzed the difference in impact of health service quality factors between the two groups with short and long inpatient days. In addition, we analyzed which service factors affected the customer satisfaction more differently across the inpatient groups. We found that patient satisfaction was not different between the two groups with short and long inpatient days. But the two groups showed different priority orders of medical service factors that affect patient satisfaction. In the group with long inpatient days, the order of medical service factors are cleanness, speciality, process. In the group with short stay, important factors are speciality, cleanness and convenience of facilities. These findings imply that hospitals should set up different marketing strategies across the different inpatients groups.

• 한국응용과학기술학회지
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• 제38권2호
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• pp.423-433
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• 2021

본 연구의 목적은 뷰티 서비스전문가들을 대상으로 개방형 질문지와 포커스 그룹 인터뷰의 두 가지 통합연구방법을 통하여 자기관리 구성개념을 규명하고자 하였다. 자료 수집은 서울·경기 소재 뷰티 서비스전문가 151명을 대상으로 개방형 질문지를 실시하였으며 뷰티종사자 전문가 8명을 대상으로 포커스 그룹 인터뷰를 실시하여 자료를 수집하였다. 이에 일련의 연구절차를 통하여 도출된 결과는 다음과 같다. 첫째, 개방형 질문지의 귀납적 내용분석 결과 뷰티 서비스전문가의 자기관리는 건강관리, 대인관리, 외모관리, 기술관리의 지적관리 로 4가지로 도출되었다. 둘째, 포커스 그룹 인터뷰 결과에서는 귀납적 내용분석을 보다 타당성 있게 지지하고, 뷰티서비스 현장 중심적인 면담 사례들이 심도 있게 다루어져 비대면관리와 지식관리의 2개 속성이 추가 도출되었다. 본 연구의 결과들은 뷰티 서비스전문가의 성공적인 직업인으로서의 생활을 위한 전략 수립과 뷰티 서비스전문가들의 자기관리 측정도구 개발에 기초자료로서 활용될 수 있을 것이다.

• 품질경영학회지
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• 제41권4호
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• pp.513-525
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• 2013

Purpose: The purpose of this paper are to propose a strategic map for hotel industry through analyzing the relationship between service resource, operational capabilities, and performance. Methods: A phone survey was conducted among Korean hotels, and 102 data sets were collected. Measurement items are assessed using both cognitive and objective scales. Results: As results, 'superior group', which is superior in both physical resources and human resources, is excellent in all capabilities and also in room occupancy rate. On the other hands, 'inferior group', which is inferior in both physical resources and human resources, shows lower achievements is in most areas except speed. In addition, physical superior group is better than human superior group in most capabilities except speed, but human superior group shows better results than physical superior group in both room occupancy rate and customer satisfaction. Conclusions: Through the empirical analysis, the conclusions attained are as follows; First, human resources affect customer satisfaction more directly that physical resources. Second, the balancing between physical resources and human resources has an importance to improve operational capabilities.

• 디지털융복합연구
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• 제6권2호
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• pp.65-76
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• 2008

Recently, software distribution method, along with advent of era of Web 2.0, is rapidly evolving from ASP(Application Service Provider) method into SaaS(Soft as a Service) method due to development in concepts and technologies including SOA(Service Oriented Architecture) Web Service, On Demand and Component. Determining factor in market competitiveness of newly emerging SaaS business model will be analyzed by focusing on Group-Wares, POS(Point of Sale) System, CRM(Customer Relationship Management) and ERP(Enterprise Resource Planning), which are the most representative SaaS business models in Korea. It is anticipated that the outcome of analysis of determining factors for market competitiveness for each of the main SaaS Business Models acquired through questionnaire survey can be utilized as important benchmarking material in setting the direction of cultivating SaaS market by the government as well as new entries into SaaS market.

• 한국통신학회:학술대회논문집
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• 한국통신학회 2004년도 추계종합학술대회 논문 초록집
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• pp.26-26
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• 2004

• 한국문헌정보학회지
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• 제24권
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• pp.73-112
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• 1993

The purpose of this study is to identify what are the common characteristics which enable the information management offices of research institutes to provide information services with their companies in effective ways, and furthur, in other to clarify what factors helf the improvement of effectiveness of information services. I have made on-the-spot investigations for the confirmation of present conditions of information service units of research institutes, their statistic data, and their managerial state. I have restricted my research to 36 information service units, as research targets, which are located in Changwon, Choongchong, and Kyongin areas as the reason mentioned in the introduction, and from their research data they keep, I have classified the top 10 information service units as Group A which show the most frequent use or application frequency of research data per a researcher, where as the lowerest 10 information service units are classified as Group B by the same evaluation of application frequency of their data. Then, the result of the comparision between Group A which provide high information services in effective ways and Group B which provide low information services with poor management leads me to identify the following characteristics in terms of the analyses of utilization of the data they process: 1. Those information service units in Group A have more volumes of books and information data, and annual increasing rates of books and informations are higher than those of Group B. 2. The regulations of book circulation in Group A are prescribed for the benefits of users, and if a long-term loan is not permitted, they are allowed to borrow more books at a time than in Group B. 3. The proportion of librarians to researchers is high, the librarians' career is long and their professional education background (the rate of librarians who majored in library science and information) is high In Group A. 4. Most of the directors of information service units are those who majored library science and information, and for the most part, librarians are promoted to the directors of information service units in Group A. 5. The information service units are managed directly under the directors of research institutes in their organization in Group A. 6. The information service units offer an education for information utilization to researchers as one of their managerial programs, and the contents of education are diverse, rich and informative in Group A. 7. The kinds of informations are various in Group A such as, SDI, prompt reports of contents of new informations, circulation of newly published publications, translation service, information analyses, critical reviews, etc. 8. The information service units in Group A have joined various cooperative systems which are aimed at cooperation, co-ownership of resources and informations. These findings lead me to argue that the hypothesis suggested in the introduction of this thesis has been proved without exception.

• 한국시뮬레이션학회논문지
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• 제16권1호
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• pp.59-68
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• 2007

침입감내 기술은 기존의 정보보호 기술이 방어하지 못하는 공격들이 있는 상황에서 일정 시간 동안 일정 수준의 서비스 품질을 유지시키기 위해 사용되는 기술을 일컫는 말이다. 침입감내 기술을 통해서, 서비스 혹은 이를 제공하는 시스템의 가용성 및 신뢰성을 높여 줄 수 있고, 공격으로 인한 피해를 줄일 수 있게 된다. 침입감내 기술의 핵심 기술 중 하나가 그룹관리 프로토콜 (GMP : Group Management Protocol) 및 투표 기능(Voting) 이다. 본 논문은 이 두 요소기술이 갖는 신뢰성을 수학적으로 검증하고 또한, 시뮬레이션을 통한 검증을 수행하였다. 이러한 분석이 갖는 의미는, 분석 결과를 활용한 보안 정책을 만들 수 있다는 것과, 다수개의 시스템의 결과를 기반으로 의사결정을 해야 하는 경우에 어떠한 분석 절차를 가져야 하는 지에 대한 방법론을 제시한다는 것이다.

• 보건교육건강증진학회지
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• 제33권4호
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• pp.89-100
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• 2016

Objectives: Life style modification leads to decrease health risk and change of health status for person at health risk. This study aimed to suggest essential components and effective strategies for customized health management service to provide individual and risk group in public and private health care organizations. Methods: To systematic review the essential component of health management service, I performed to collect political legislation, research papers, reports, publication and public release for heath management service from 2008 to 2016. Essential components of heath management service were service scope, service design, organizations and applied technology. Results: Service cope was composed of health risk factors, such as smoking, drinking, nutrition, physical activity and weight control. Main strategies were customized health management services, personalized behavior modification programs, evidence-based service protocol, utilization of information and communications technology (ICT), multi-dimension and multi-level approach, and public and private organizations partnership through health policies and health care system. Conclusions: To make the most of the limited resources, it should require a systematic approach that focuses on continuous monitoring and partnership of health management service.

• 품질경영학회지
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• 제41권4호
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• pp.527-539
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• 2013

Purpose: Methods for increasing health-care service quality are considered for a women-centered hospital located on a local city. A walk-through audit is applied to uncover areas for improvement. Methods: A survey questionnaire with 25 questions is constructed based on a service blueprint for a walk-through audit, and a survey is conducted both to patients and service providers to assess a health-care service quality. Frequency analysis, statistical tests and customer-provider analysis are used to analyze surveyed data. Results: According to customer-provider analysis, 6 attributes belong to 'problem unawareness' zone in which they are rated high by service providers but low by patients, and another 6 attributes belong to 'problem awareness' zone in which they are rated low by both groups. These attributes are considered to be improved with priority. Conclusion: Both patient group and service provider group have lots of different perceptions on most attributes that are examined, and the hospital to be studied is, in general, competitive in technical quality and less competitive in functional quality.

• 전자공학회논문지B
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• 제30B권4호
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• pp.21-26
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• 1993

Network systems are of fundamental importance in programmable device in industrial automation, as they essential in order to active group management of integration and coordination. In this papers,MMS implemented on the basis ISO specification for industrial environment. In the MMS-MAP, MMS is situated in the application layer and on the datalink layer. This implemented software was operated with network interface unit which was designed in group objects and service primitives for group management network model system. This function of designed module showed possibility of operation through group state diagram transition in the Mini-MAP environment.