• KIPS Transactions on Computer and Communication Systems
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• v.10 no.1
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• pp.15-28
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• 2021

As the social distance has been strengthened by the COVID-19 Pandemics, telecommuting has spread, and government agencies have also begun telecommuting since March and are still maintaining a certain level. The Government's remote work service, Government Virtual Private Network (GVPN), which is essential to telecommuting of government agencies, is expected to cause a number of problems with the rapid increase in users in a short period of time. Therefore, a survey and statistical analysis were conducted to analyze the impact of the quality factors of GVPN on the users' satisfaction to the public officials of the government departments who are directly using it, and based on these results, we intend to derive the implications necessary for the improvement of GVPN for remote work in preparation for the full-fledged spread of the non-contact era.

• Proceedings of the Korea Information Processing Society Conference
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• 2020.11a
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• pp.494-497
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• 2020

코로나19 팬데믹으로 사회적 거리 두기가 확산됨에 따라 원격근무가 확산되면서 정부기관에서도 지난 3월부터 재택근무가 시작되어 현재도 일정 수준을 유지하고 있다. 따라서 비대면 시대의 원격근무 본격적인 확산에 대비해, 정보시스템 성공모형과 기술수용모형을 기반으로 정부기관에서 재택근무 시 필수적으로 사용하고 있는 정부원격근무서비스인 Government Virtual Private Network의 품질요인이 이용자 만족도에 미치는 영향 등을 분석하여 개선방안 마련에 기여하고자 한다.