• 제목/요약/키워드: Fuzzy decision making

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외식산업의 서비스품질 평가모형 개발에 관한 연구 - 패스트푸드 분야를 중심으로 - (A Study on Development of Model for Evaluating Service Quality on Food Service Industry - Focused on Fastfood Sector -)

  • 최용정;정상윤;권인호
    • 벤처창업연구
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    • 제7권2호
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    • pp.77-90
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    • 2012
  • 서비스산업이 국가경제에 미치는 영향이 커지고 국내 GDP비중과 고용비중에 미치는 영향이 지속적으로 증가함에 따라 2006년 12월에 정부가 서비스산업의 경쟁력을 강화시키기 위한 종합대책을 발표하였다. 이와 같이 서비스산업의 경쟁력을 제고시키기 위한 정부의 노력이 강화되고 있는 이 시점에서 서비스품질 평가에 관한 주제는 시사하는 바가 크다. 이러한 서비스품질 평가는 서비스산업의 생존과 수익성에 지대한 영향을 미치므로 서비스품질에 대한 객관적인 평가문제는 매우 중요하다. 따라서 본 연구의 목적은 주관적 환경에서 주관성을 고려하여 서비스품질을 평가하고, 평가결과에 대한 객관성을 보장하기 위하여 퍼지이론과 AHP모형을 이용한 통합모형을 개발하였고, 이는 서비스산업 경쟁력 제고뿐만 아니라 효과적인 의사결정 수립에 도움을 줄 것으로 사료된다.

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Quality monitoring of complex manufacturing systems on the basis of model driven approach

  • Castano, Fernando;Haber, Rodolfo E.;Mohammed, Wael M.;Nejman, Miroslaw;Villalonga, Alberto;Lastra, Jose L. Martinez
    • Smart Structures and Systems
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    • 제26권4호
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    • pp.495-506
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    • 2020
  • Monitoring of complex processes faces several challenges mainly due to the lack of relevant sensory information or insufficient elaborated decision-making strategies. These challenges motivate researchers to adopt complex data processing and analysis in order to improve the process representation. This paper presents the development and implementation of quality monitoring framework based on a model-driven approach using embedded artificial intelligence strategies. In this work, the strategies are applied to the supervision of a microfabrication process aiming at showing the great performance of the framework in a very complex system in the manufacturing sector. The procedure involves two methods for modelling a representative quality variable, such as surface roughness. Firstly, the hybrid incremental modelling strategy is applied. Secondly, a generalized fuzzy clustering c-means method is developed. Finally, a comparative study of the behavior of the two models for predicting a quality indicator, represented by surface roughness of manufactured components, is presented for specific manufacturing process. The manufactured part used in this study is a critical structural aerospace component. In addition, the validation and testing are performed at laboratory and industrial levels, demonstrating proper real-time operation for non-linear processes with relatively fast dynamics. The results of this study are very promising in terms of computational efficiency and transfer of knowledge to manufacturing industry.

Application of Total Quality Management in Developing Quality Assessment Model: The Case of Vietnamese Higher Education

  • NGUYEN, Quyen Le Hoang Thuy To;NGUYEN, Du Van;CHU, Ngoc Nguyen Mong;TRAN, Van Hong
    • The Journal of Asian Finance, Economics and Business
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    • 제7권11호
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    • pp.1049-1057
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    • 2020
  • The shift from elite education to mass education in Vietnam has met the demand for education for everybody as well as for quality human resource talent for an emerging nation. Under the resource constraint, understanding the quality dimensions of education and its priority level is important for effective and efficient policies. This study was carried out using both qualitative and quantitative methodologies to develop quality criteria and a ranking model. Two rounds of in-depth interviews were conducted with fifteen experts in the field, who were rectors, employers, and recruitment specialists to develop the quality framework applied in Vietnamese universities under total quality management (TQM), starting from the input of the senior secondary school leavers, through a teaching process to the output. The first round of interviews were unstructured questionnaires designed to explore the main factors in quality assessment model. The second round affirmed the experts' agreement on the assessment model. Then, fuzzy logic was applied to rank eight criteria in the quality assessment model into priority order: cost, teaching and administrative staff, leadership, curriculum, student-related factors, internationalization, admissions, and campus. The results are critical for identifying the necessary actions to enhance the education quality and to further research on the optimal quality model.

Performance Improvement of Freight Logistics Hub Selection in Thailand by Coordinated Simulation and AHP

  • Wanitwattanakosol, Jirapat;Holimchayachotikul, Pongsak;Nimsrikul, Phatchari;Sopadang, Apichat
    • Industrial Engineering and Management Systems
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    • 제9권2호
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    • pp.88-96
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    • 2010
  • This paper presents a two-phase quantitative framework to aid the decision making process for effective selection of an efficient freight logistics hub from 8 alternatives in Thailand on the North-South economic corridor. Phase 1 employs both multiple regression and Pearson Feature selection to find the important criteria, as defined by logistics hub score, and to reduce number of criteria by eliminating the less important criteria. The result of Pearson Feature selection indicated that only 5 of 15 criteria affected the logistics hub score. Moreover, Genetic Algorithm (GA) was constructed from original 15 criteria data set to find the relationship between logistics criteria and freight logistics hub score. As a result, the statistical tools are provided the same 5 important criteria, affecting logistics hub score from GA, and data mining tool. Phase 2 performs the fuzzy stochastic AHP analysis with the five important criteria. This approach could help to gain insight into how the imprecision in judgment ratios may affect their alternatives toward the best solution and how the best alternative may be identified with certain confidence. The main objective of the paper is to find the best alternative for selecting freight logistics hub under proper criteria. The experimental results show that by using this approach, Chiang Mai province is the best place with the confidence interval 95%.

초음파 및 적외선 센서 기반 자율 이동 로봇의 견실한 실시간 제어 (Robust Real-time Control of Autonomous Mobile Robot Based on Ultrasonic and Infrared sensors)

  • 노연판쿠웨트;한성현
    • 한국생산제조학회지
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    • 제19권1호
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    • pp.145-155
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    • 2010
  • This paper presents a new approach to obstacle avoidance for mobile robot in unknown or partially unknown environments. The method combines two navigation subsystems: low level and high level. The low level subsystem takes part in the control of linear, angular velocities using a multivariable PI controller, and the nonlinear position control. The high level subsystem uses ultrasonic and IR sensors to detect the unknown obstacle include static and dynamic obstacle. This approach provides both obstacle avoidance and target-following behaviors and uses only the local information for decision making for the next action. Also, we propose a new algorithm for the identification and solution of the local minima situation during the robot's traversal using the set of fuzzy rules. The system has been successfully demonstrated by simulations and experiments.

Influence of Major Urban Construction on Atmospheric Particulates and Emission Reduction Measures

  • Wang, Shunyi;Zhou, Ping;Lin, Limin;Liu, Chuankun;Huang, Tao
    • Asian Journal of Atmospheric Environment
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    • 제12권3호
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    • pp.215-231
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    • 2018
  • In order to understand the variation of air quality and the concentration of atmospheric particulates in Chengdu Second Ring Road renovation project, this paper starts to investigate the surrounding residents' opinions on the influenced environment and their daily lives via questionnaires. Then the study numerically simulates the change rule of atmospheric particulates in terms of time and space by using the Gaussian dispersion-deposition model and the compartment model. The optimized scientific scheme is selected by the improved fuzzy analytical hierarchy process(FAHP) to help decision making for the future urban reconstructions. Finally, the reduced emissions of atmospheric particulates are measured when the improvement scheme is provided. According to the study, it can be concluded that the concentration of atmospheric particulates increases rapidly in central Chengdu city during the renovation project, which results in worsening air quality in Chengdu during March 2012 to March 2013. Taking related measures on energy saving and emission reduction can effectively reduce the concentration of atmospheric particulates and promote economic, environmental and social coordination.

Some Observations for Portfolio Management Applications of Modern Machine Learning Methods

  • Park, Jooyoung;Heo, Seongman;Kim, Taehwan;Park, Jeongho;Kim, Jaein;Park, Kyungwook
    • International Journal of Fuzzy Logic and Intelligent Systems
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    • 제16권1호
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    • pp.44-51
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    • 2016
  • Recently, artificial intelligence has reached the level of top information technologies that will have significant influence over many aspects of our future lifestyles. In particular, in the fields of machine learning technologies for classification and decision-making, there have been a lot of research efforts for solving estimation and control problems that appear in the various kinds of portfolio management problems via data-driven approaches. Note that these modern data-driven approaches, which try to find solutions to the problems based on relevant empirical data rather than mathematical analyses, are useful particularly in practical application domains. In this paper, we consider some applications of modern data-driven machine learning methods for portfolio management problems. More precisely, we apply a simplified version of the sparse Gaussian process (GP) classification method for classifying users' sensitivity with respect to financial risk, and then present two portfolio management issues in which the GP application results can be useful. Experimental results show that the GP applications work well in handling simulated data sets.

RECOGNITION ALGORITHM OF DRIED OAK MUSHROOM GRADINGS USING GRAY LEVEL IMAGES

  • Lee, C.H.;Hwang, H.
    • 한국농업기계학회:학술대회논문집
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    • 한국농업기계학회 1996년도 International Conference on Agricultural Machinery Engineering Proceedings
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    • pp.773-779
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    • 1996
  • Dried oak mushroom have complex and various visual features. Grading and sorting of dried oak mushrooms has been done by the human expert. Though actions involved in human grading looked simple, a decision making underneath the simple action comes from the result of the complex neural processing of the visual image. Through processing details involved in human visual recognition has not been fully investigated yet, it might say human can recognize objects via one of three ways such as extracting specific features or just image itself without extracting those features or in a combined manner. In most cases, extracting some special quantitative features from the camera image requires complex algorithms and processing of the gray level image requires the heavy computing load. This fact can be worse especially in dealing with nonuniform, irregular and fuzzy shaped agricultural products, resulting in poor performance because of the sensitiveness to the crisp criteria or specific ules set up by algorithms. Also restriction of the real time processing often forces to use binary segmentation but in that case some important information of the object can be lost. In this paper, the neuro net based real time recognition algorithm was proposed without extracting any visual feature but using only the directly captured raw gray images. Specially formated adaptable size of grids was proposed for the network input. The compensation of illumination was also done to accomodate the variable lighting environment. The proposed grading scheme showed very successful results.

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MOOS-IvP를 이용한 무인잠수정 제어기 개발의 효용성 (The Effectiveness of MOOS-IvP based Design of Control System for Unmanned Underwater Vehicles)

  • 김지연;이동익
    • 대한임베디드공학회논문지
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    • 제9권3호
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    • pp.157-163
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    • 2014
  • This paper demonstrates the benefit of using MOOS-IvP in the development of control system for Unmanned Underwater Vehicles(UUV). The demand for autonomy in UUVs has significantly increased due to the complexity in missions to be performed. Furthermore, the increased number of sensors and actuators that are interconnected through a network has introduced a need for a middleware platform for UUVs. In this context, MOOS-IvP, which is an open source software architecture, has been developed by several researchers from MIT, Oxford University, and NUWC. The MOOS software is a communication middleware based on the publish-subscribe architecture allowing each application to communicate through a MOOS database. The IvP Helm, which is one of the MOOS modules, publishes vehicle commands using multi-objective optimization in order to implement autonomous decision making. This paper explores the benefit of MOOS-IvP in the development of control software for UUVs by using a case study with an auto depth control system based on self-organizing fuzzy logic control. The simulation results show that the design and verification of UUV control software based on MOOS-IvP can be carried out quickly and efficiently thanks to the reuse of source codes, modular-based architecture, and the high level of scalability.

Prediction Table for Marine Traffic for Vessel Traffic Service Based on Cognitive Work Analysis

  • Kim, Joo-Sung;Jeong, Jung Sik;Park, Gyei-Kark
    • International Journal of Fuzzy Logic and Intelligent Systems
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    • 제13권4호
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    • pp.315-323
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    • 2013
  • Vessel Traffic Service (VTS) is being used at ports and in coastal areas of the world for preventing accidents and improving efficiency of the vessels at sea on the basis of "IMO RESOLUTION A.857 (20) on Guidelines for Vessel Traffic Services". Currently, VTS plays an important role in the prevention of maritime accidents, as ships are required to participate in the system. Ships are diversified and traffic situations in ports and coastal areas have become more complicated than before. The role of VTS operator (VTSO) has been enlarged because of these reasons, and VTSO is required to be clearly aware of maritime situations and take decisions in emergency situations. In this paper, we propose a prediction table to improve the work of VTSO through the Cognitive Work Analysis (CWA), which analyzes the VTS work very systematically. The required data were collected through interviews and observations of 14 VTSOs. The prediction tool supports decision-making in terms of a proactive measure for the prevention of maritime accidents.