• 유통과학연구
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• 제16권12호
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• pp.105-113
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• 2018

Purpose - This research is intended to suggest ways to enhance customers' satisfaction with service recovery. For this purpose, this study investigated the relationships among perceived justice (distributive, procedural, interactional justice) of service recovery efforts, perceived authenticity of service recovery efforts, the intention to follow advice, and the satisfaction with service recovery. Research design, data, and methodology - This research developed a structural equation model in which the perceived justice (distributive, procedural, interactional justice) and the perceived authenticity are predictors, the satisfaction with service recovery is a dependent variable, and the intention to follow advice is a moderator between the perceived justice (distributive, procedural, interactional justice) and the satisfaction with service recovery. Data were collected from visitors of fast food restaurants in Seoul, Gyeonggi province, and Kangwon province. A total of 330 questionnaires were distributed and 295 responses were collected indicating a response rate of 89.3%. After deleting data having missing value, 288 samples were used for analysis. SPSS 21.0 and AMOS 21.0 were used to test the reliability, validity, model fit, and hypotheses. Results - Empirical results showed that perceived justice, perceived distributive justice, and perceived authenticity had a positive influence on the satisfaction with service recovery. These results indicated that the more highly customers perceived the justice, distributive justice and the authenticity of service recovery efforts, the more they were satisfied with service recovery. And these influences were moderated by the intention to follow advice. Specifically, influences of the perceived justice, the perceived distributive justice, and the perceived authenticity on the satisfaction with service recovery were bigger for people with high intention to follow advice than people with low intention to follow advice. Conclusions - This research contributed to the service recovery literature by showing how perceived justice (distributive, procedural, interactional justice) and perceived authenticity influence satisfaction with service recovery. Moreover, current study introduced the intention to follow advice as moderator of this influence and revealed the moderation role of the intention to follow advice between the perceived justice (distributive, procedural, interactional justice) and the satisfaction with service recovery. Managerially, these results suggested retailing companies some ways to recover from service failure.

• 한국유통학회지:유통연구
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• 제13권2호
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• pp.1-27
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• 2008

프랜차이즈업체와 같은 비대칭적인 의존구조 하에서 의존성이 높은 경로구성원은 전적으로 거래 상대방의 행위에 의존할 수 밖에 없으며, 따라서 상호 Win-Win 체제 구축을 위해서는 파트너간 신뢰와 결속을 증가시켜 관계의 질을 향상시킴으로써 거래구성원간 장기적인 협력 관계를 지속시켜야 한다. 프랜차이즈에서 본사와 가맹점간의 관계의 질을 높이기 위해서는 우선 힘의 우위가 큰 본사의 공정성에 대한 가맹점의 지각을 높일 필요가 있다. 본 연구는 이러한 취지에서 기본 가설모형과 비교가설모형을 설정하여 힘의 불균형을 특징으로 하는 프랜차이즈 본부와 프랜차이즈 가맹점간 계약관계에서 가맹점이 바라는 본부의 행동이 가맹점의 태도와 행동에 미치는 영향을 알아보았다. 이러한 연구배경 하에 연구 대상인 외식업 프랜차이즈업체의 가맹점 점장을 대상으로 설문조사를 실시하였으며, 주요한 연구결과는 다음과 같다. 첫째, 프랜차이즈 본사와 가맹점간의 관계규범 차원 중에서 단결규범과 상호성이 분배공정성과 절차공정성에 긍정적 영향을 미치는 반면, 유연성은 부정적 영향을 미치는 것을 알 수 있었고, 둘째는 분배공정성은 계산적 결속과 경제적 결속에 모두 긍정적인 영향을 미치는 반면 절차공정성은 사회적 결속에는 유의한 영향을 미쳤지만 경제적 결속에는 유의한 영향을 미치지 못하여 관계 결속에 있어서 분배공정성이 더욱 중요한 요소임을 알 수 있었다. 하지만 절차공정성은 분배공정성 혹은 사회적 결속을 통하여 경제적 결속에 간접적인 효과를 나타내었다.

• 한국프랜차이즈경영연구
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• 제9권3호
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• pp.31-43
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• 2018

Purpose - This study examines the role of foodservice franchisee's perceived justice(distributive, procedural, and interactional) in developing long-term orientation to franchisor and investigate the mediating role of cohesiveness and relationship satisfaction in the relationship between franchisee's perceived justice and long-term orientation to franchisor. Research design, data, and methodology - We collected data from managers and owners in foodservice franchisees located in Seoul, Korea. Among a total of 500 questionnaires, 500 questionnaires were returned. After excluding 36 invalid respondent questionnaires, 496 valid questionnaires(response rate of 99.2%) were analyzed using frequency, confirmatory factor analysis, correlations analysis, and structural equation modeling with SPSS 21 and SmartPLS 3.0. Result - The findings of this study are as follows: First, distributive justice and interactional justice had positive effects on cohesiveness, but procedural justice did not. Second, distributive justice and interactional justice had positive effects on relationship satisfaction, but procedural justice did not. Third, cohesiveness and relationship satisfaction had positive effects on franchisee's long-term orientation to franchisor. Conclusions - The implications of this study are as follows. First, this study found that procedural justice can create a high cohesiveness and identification of franchisee and also maintain a cooperative relationship with the franchisor. Second, this findings suggest that the perceived distributional and interactional justice can improve the satisfaction with the franchisor and thus positively influence the intention to maintain the relationship and the intention to recontract. Third, the results of this study indicate that the cohesiveness of franchisees can play a pivotal role to improve their satisfaction with the franchisor and pursue mutual development by continuously maintaining stable business relationship with franchisor. The findings of this study are subject to at least three limitations. First, the research subject is limited to the food service franchise shops in Seoul area, so the sample was not nationally representative of the franchise stores. Second, the perceived fairness is measured only from the point of view of the franchisee, and this study has a limitation to examine the difference between the perceived franchisee's and franchisor's justice. Third, Future research needs to identify more closely the relationships between perceived fairness and long-term orientation by gathering specific quantitative data such as the renewal rate and the business performance.

• 한국식생활문화학회지
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• 제27권2호
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• pp.157-171
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• 2012

This study was performed to approach Korean food proverbs from the stance of food ethics. Both modern principles and traditional principles of food ethics were applied to select proverbs. The modern principles include a respect for life, justice, environmental preservation, and the priority of safety. The traditional principles were longevity and good health, poverty (escaping) and wealth (pursuing), eating luck and fortune, priority of food, virtue, and taste and quality (economics). All the principles except environmental preservation and the priority of safety have adequate food proverbs, since environmental disruption and food safety were not serious issues in the past.

• 한국프랜차이즈경영연구
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• 제9권2호
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• pp.7-16
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• 2018

Purpose - Turnover Intention in the franchise industry is becoming a very important issue. This study examines the structural relationships between organizational justice, emotion, job satisfaction, and turnover intention in the franchise industry. In this model, emotion was classified into two sub-dimensions such as positive and negative emotion. Research design, data, methodology - The sample of this study collected from employees of a food-service franchise company is representative. Copies of the questionnaire along with a cover letter were delivered by a research assistant to the human resources manager or the general manager of the selected food-service franchise firms after they agreed to participate in the study. In order to increase the response rate of the respondents, a small gift was provided to the respondents who completed the questionnaire. A total of 300 questionnaires were distributed and 285 returned responses, 9 responses were not usable due to missing information. Thus, a total of 276 responses were used using structural equation modeling with Smartpls 3.0. Results - The results showed that organizational justice had positive significant effects on positive emotion and job satisfaction. Job satisfaction had negative a significant effect on turnover intention. And negative emotion had positive significant effect on turnover intention. Conclusions - The results of this study provide some implications. If employees feel that the franchise headquarters is fair about the methods and procedures of decision making, resource allocation, information sharing, etc., it means that employees feel better. If the franchise's decision-making processes and methods and results are transparently disclosed and processed in accordance with the internal rules of the company, the employees will be able to fully understand and accept them. The results of this study also show that positive and negative emotions of service-based franchise employees have different effects on job attitude and organizational behavior. In particular, when negative emotions of employees are passed on to others and the results are negative, employees may feel that they are disoriented or wrong. Therefore, the franchise headquarters should try to inspire employees' sense of organizational community, and should pay attention to how to relieve the job stress and the fair distribution of work and rewards.

• 한국식생활문화학회지
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• 제36권4호
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• pp.333-340
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• 2021

This study was performed to improve the effectiveness of dietary education using a food ethics approach. Dietary education is a way of practicing food ethics based on Korean culture. The core values of dietary education and the keywords related to food ethics can be combined into environment·life, health·wisdom, and consideration·happiness. Sustainable dietary life comprises the value system of dietary education based on core values. To reach the ultimate goal of food ethics-sustaining the survival of the human race, the coexistence of humans and nature, the coexistence of humans and humans, and the fulfillment of food requirements are needed. These needs yield certain core principles, including respect for life, environmental preservation, justice, the priority of consumers, dynamic equilibrium, and the priority of safety. The extended ethical matrix with six core principles and three interest groups can be used for an ethical analysis either qualitative or quantitative. It is believed that if food ethics are introduced into dietary education programs, the effectiveness of education can be improved.

• Journal of the Korean Academy of Child and Adolescent Psychiatry
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• 제20권1호
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• pp.39-43
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• 2009

We treated the persistent ruminative vomiting of a 13-year-old autistic boy by using a behavioral and psychopharmacological approach in a closed ward. Before the interventions, the patient had lost about 10kg of body weight due to very high-frequency ruminative vomiting. Together with psychopharmacological trials, the psychiatric treatment included a combination of a behavioral approach and food regulation that emphasized food restrictions, and we provided regular light meals. There was a considerable reduction of the ruminative vomiting and 2kg weight gain was achieved during the admission. These therapeutic gains were maintained at the 4-month follow-up assessment and the vomiting symptom reached a near-zero level and the weight loss were recovered by about 8kg. The issues related to the treatment approaches for ruminative vomiting with autism are discussed.

• 토지주택연구
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• 제2권2호
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• pp.93-99
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• 2011

Urban agriculture is drawing people's attention along with environmental problems and recent changes in population and society such as the expansion of the aged, and various related discussions are going on for expanding the base. The purpose of this study was to suggest the application of urban agriculture in the permanently rental apartment complex to build a social welfare. Aiming at the introduction of urban agriculture in permanently rental apartment complexes, this study presented the roles and necessities of urban agriculture in response to environmental changes at home and overseas, explained the current state of permanently leased apartment complexes, estimated the land area usable for urban agriculture in existing complexes, and proposed strategies for the introduction of urban agriculture.

• 한국조리학회지
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• 제21권3호
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• pp.212-231
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• 2015

본 연구는 특 1급 호텔 식음료 부서의 종사원을 대상으로 직무열의의 선행요인(인정, 권한위임, 공정한 보상, 절차공정성, 조직지원인식)을 고찰하여 결수변수(이직의도)에 미치는 인과관계를 규명해 보고자 하였다. 실증연구를 위해 확보된 402개의 표본을 바탕으로 연구모형의 신뢰성, 적합성 등을 검토하였고, 구조방정식 모형을 사용하여 총 6개의 가설을 검증하였으며, 모형의 적합도는 ${\chi}^2=668.894$(p<.001), df=373, CMIN/DF=1.794, GFI=.901, AGFI=.877, NFI=.928, CFI=.967, RMSEA=.044 등으로 조사되었다. 연구결과, 직무열의의 선행요인 중 인정, 권한위임, 공정한 보상, 절차공정성, 조직지원인식은 직무열의에 긍정적인 영향을 미치는 것으로 조사되었으며, 이러한 직무열의는 이직의도에 부정적인 영향을 주는 것으로 조사되었다. 이를 통해 최적의 조직(직무)환경은 종사원들의 직무열의를 높여줌으로써 이직의도는 감소한다는 사실을 확인할 수 있었다. 그러므로 특급호텔 식음료 부서에서는 효과적인 인적자원 관리 측면에서 다양한 세분화된 내부마케팅 방안들이 모색되어야 할 것으로 사료된다. 끝으로 이론적, 실무적 시사점과 더불어 연구의 한계 및 향후 연구방향에 대해서도 논의하였다.

• Journal of Applied Biological Chemistry
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• 제61권4호
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• pp.305-314
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• 2018

'New Breeding Techniques (NBTs)' have been one of hot issues, since their future will be affected profoundly by national as well as international regulatory landscapes. In this review, we compare characteristics of NBTs with conventional and genetic modification, and analyze genetically modified organism (GMO) regulatory systems in the context of possible regulation of NBTs. NBTs are very heterogeneous in terms of principles, methodologies, and final products. As Living Modified Organisms (LMO) is defined in the Cartagena Protocol on Biosafety (CPB) as an organism containing novel combination of genetic materials obtained by the use of modern biotechnology, CPB as well as other national legislations locate itself somewhere in the middle between product-based and process-based regulations. It is also noted that jurisdictions with regulatory systems more oriented to product-based one tend to be more productive and decide or may decide to exempt site-directed nucleases-1 from GMO regulation. In this context, Korean legislations are reviewed to clarify the commons and differences in GMO definitions. Act on Transboundary Movement of LMO Act, Food Sanitation Act and Agricultural and Fishery Products Quality Control Act are three major acts to regulate GMOs. It is noted that there are differences in the definition of LMO or GM food/products especially between the LMO Act and the Food Sanitation Act. Such differences may cause conflicts between Acts when policy-decision regarding the regulation of NBTs is made. Therefore, it is necessary to reorganize legislations before policies regarding the regulation of any techniques from biotechnology are made.