• Proceedings of the Korean Society for Quality Management Conference
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• 2009.10a
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• pp.109-114
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• 2009

Recently, there has been growing interest in the financial and economic effectiveness of service quality and customer satisfaction. It means that the final goal of customer satisfaction is the maximization with firms' financial performance, enterprise could survive through the creation of continuous financial performance. Companies are working in various ways to identify the direct relationship of service quality and customer satisfaction with financial and economic effectiveness in order to justify and validate customer satisfaction management. In this study, the influence of customer satisfaction on the financial performance is examined. Also, we have analyzed customer satisfaction by comparing financial outcome of each industry Customer satisfaction index, the key non-financial performance measure has significant association with firms' financial performance index. Moreover, high customer satisfaction has a competitive advantage, so it can be the key success factor of firm's financial performance improvement.

• Journal of Families and Better Life
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• v.20 no.2
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• pp.21-28
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• 2002

The purpose of this study was to investigate how the financial satisfaction of housewives was related with the financial condition of households and the performance evaluation of household financial management behavior. In order to examine this relationship, internet questionnaire survey was conducted with 598 housewives. Results showed that household income and monthly debt repayment had only indirect effects on the financial satisfaction while monthly saving had both of the direct and indirect effects. It indicates that financial satisfaction level varies with the perceived performance of financial management behavior even though they have the same level of financial resources. Specifically, the division of financial roles and problem solving style between husband and wife affected the financial satisfaction of housewives.

• Journal of the Korean Home Economics Association
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• v.39 no.8
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• pp.121-136
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• 2001

The purpose of this study was to analyze the effects of financial attitudes and financial communication on financial satisfaction. For this study, in 2000, questionnaires developed by the researcher were given to 320 households in Kwangju. resulting in 262 households with usuable data. The data were analyzed by various statistical methods such as frequency, percentile, correlation analysis, t-test, Anova, Multiple Regression analysis. The major findings of this study were as follows; 1) Financial attitudes were significantly different according to age and monthly savings 2) Financial communication was significantly different according to age and financial subjective variables. 3) Financial satisfaction was significantly different according to monthly income, monthly savings, monthly living costs, debt, financial subjective variables and financial communication. The set of socio- economic characteristics variables accounted for 3% of the variance in the financial satisfaction. But the addition of subjective characteristics variables, financial attitude, financial communication resulted in an $R^2$ change of 20, 23, 26%.

• Proceedings of the Safety Management and Science Conference
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• 2009.04a
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• pp.501-510
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• 2009

Recently, there has been growing interest in the financial and economic effectiveness of service quality and customer satisfaction. It means that the final goal of customer satisfaction is the maximization with firms' financial performance, enterprise could survive through the creation of continuous financial performance. Companies are working in various ways to identify the direct relationship of service quality and customer satisfaction with financial and economic effectiveness in order to justify and validate customer satisfaction management. In this study, the influence of customer satisfaction on the financial performance is examined. Customer satisfaction index, the key non-financial performance measure has significant association with firms' financial performance index. Moreover, high customer satisfaction has a competitive advantage, so it can be the key success factor of firm's financial performance improvement.

• Journal of Family Resource Management and Policy Review
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• v.1 no.2
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• pp.31-43
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• 1997

The purpose of this study was to analyze financial management and satisfaction of the elderly households using System’s Approach. 1) Financial management behavior was influenced by age, present job, husband’s job before retirement, assets, family income, living expenses, experiences of financial management. 2) Financial satisfaction was influenced by age, present job, husband’s job before retirement, assets, family income, living expenses, experiences of financial management, and assessment of family financial conditions. 3) The result of regression analysis of input variables on the throughput variable showed that age of respondent and the middle age experiences of financial management emerged as predictors of financial management. There variables accounted for 48% of variance in the financial management behavior. 4) When financial satisfaction was regressed against input and throughput variables, 55% of the total variance of the financial satisfaction was explained by financial goal and assessment of family conditions.

• Journal of Families and Better Life
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• v.14 no.4
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• pp.175-190
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• 1996

The purpose of this study was to investigate the relationships of resource financial events coping strategies and family financial satisfaction. The data were collected from 499 housewives in Seoul. The major findings: 1. The financial events were categorized into 6 factors. The factors were named as related to 'Family' 'Health' 'Money' 'Car & durables' 'Job', 'Housing'. Among these events respondents who had exprienced housing-related event reported the highest level of financial stress. 2. The coping strategies were categorized into 4 factors: 'Delaying payment' 'Borrowing' 'Economical purchasing' 'Using Worth' The most frequently used 'Economic purchasing' strategy. 3. Various coping strategies were differently used depending on financial events. For example the housewives used 'Economical purchasing' strategy to cope with family-related events and used 'Borrowing' strategy to housing-related events. Housewives who had less income and less net-worth used ' Economic purchasi g' strategy. 4. Job-related events were negatively effect to family financial satisfaction but car & durables-related event were positively effect to family financial satisfaction. Housewive who the more income and the less age had the high satisfaction. 'Delaying payment' and 'Economical purchasing' strategies were negatively related to family financial satisfaction.

• Journal of Family Resource Management and Policy Review
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• v.3 no.1
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• pp.35-50
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• 1999

The purpose of this study is to analyze the influential degree of the family financial management ability and the financial satisfaction by objective and subjective variables, as focusing theoretical concept on the family financial management ability which will influence on the financial satisfaction. The major findings are an follows. (1) The average score of the family financial management ability of urban housewives is 3.49, that is relatively higher than those of the financial satisfaction was 2.76. (2) It showed that ability of family management ability of housewives influence on the financial satisfaction. The planning and achievable ability showed also same tendency. (3) The result of the analysis for the most influential variables for the financial satisfaction was the housewives’subjective variables.

• Korean Journal of Human Ecology
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• v.16 no.2
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• pp.333-348
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• 2007

The study examines the relationships among financial knowledge, financial management, and objective financial well-being and subjective financial satisfaction. The data used in the study was 331 households from the survey in both Seoul and Kyeonggi-Do. The data analysis was dome using the SAS-PC program and several statistical techniques were utilized such as frequency, and multiple regression analysis. The results of the study were as follows; The results from multiple regression analysis providing the information about the relationships between two variable after controlling other effects on the variables, showed that, the households with more financial knowledge tended to do more on both financial management plan and financial management implement. The households doing more on financial management implement were found to have more subjective financial satisfaction, while those doing more on financial management plan were found to have more objective financial well-being. Also, a positive relationship was found between objective financial well-being and subjective financial satisfaction.

• Journal of Families and Better Life
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• v.18 no.1
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• pp.53-66
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• 2000

This study examined the relationships among resources demands financial management behavior and financial satisfaction of housewives based on the systems approach. The data were collected from 212 housewives living in Pusan and Kyungnam region by the self-administered questionnaire. The major findings of this study were as follows: (1) the communication frequency of husbands and wives was an important factor affecting financial satisfaction; (2) the perceived financial status such as comparison to reference groups and aspiration for financial status in the future had an influence on financial satisfaction as well as the objective variables such as monthly living costs and monthly savings; and (3)financial satisfaction was also affected by financial management behavior. These findings imply that the financial management program focusing on the ways to increase communication among family members and to implement financial behavior effectively should be developed.

• Journal of Families and Better Life
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• v.26 no.5
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• pp.391-403
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• 2008

The purpose of the study was to find the level of family financial management behavior of urban housewives and to discern the difference between financial stability and financial satisfaction according to change-orientation of financial management behavior among urban housewives, and thus provide the fundamental data to improve stability and financial satisfaction. The following findings emerged during the study: First, groups with higher change-oriented family financial management behaviors among housewives subjectively felt more financial satisfaction than other groups. Second, groups with above average levels of change-oriented management behavior appeared to have more stable families than groups with below average objective financial stability, emergency funds, risk provisions, debt burdens and liquid index. Third, groups with high levels of change-oriented family financial management behavior had higher financial satisfaction.