• 제목/요약/키워드: Feedback Survey

검색결과 397건 처리시간 0.024초

B2C 마이크로블로깅을 통한 고객참여 메커니즘의 이해 (Understanding Customer Participation Behavior via B2C Microblogging)

  • 박종필;손재열
    • Asia pacific journal of information systems
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    • 제22권4호
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    • pp.51-73
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    • 2012
  • Social network services based on openness, connectedness, and mass participation are reshaping many aspects of how companies conduct business and create value for their customers. For instance, Facebook and Twitter are expected to play a pivotal role as a new communication channel through which companies-forge close relationships with their customers for co-creation of value for mutual benefits. Given the potential of social network services, it is not surprising that many companies have strategically invested in social network services to reach out to customers. Despite the growing interest in social network services as a platform to connect companies and their customers, few guidelines exist about how managers can effectively utilize social network services in forging relationships with their customers. As such, scholars should pay greater attention to how firms can successfully develop relationships with their customers on social network services. In particular, this study employs the S-O-R (stimulus-organism-response) framework as a theoretical lens to develop a research model that explains customers' participation in the value co-creation platform that companies opened on Twitter. According to the S-O-R framework, certain types of individuals' behaviors can be best understood based on a causal link from environmental stimulus to organism, and response. We apply the S-O-R framework to understand how ubiquitous connectivity (stimuli) can influence customers' experience (organism) with companies on Twitter, which in turn influence their participation behavior (response). Two steps have been undertaken to empirically test the research model. First, we conducted a content analysis of tweets written by customers who follow companies on Twitter. As a result, we found event/promotion participation, company support, and giving feedback as three specific types of customer participation behavior. Second, we conducted a web-based survey to test research hypotheses in the research model. Participations in the survey were solicited to customers who followed companies on Twitter. As a result, a total of 115 respondents have completed the survey. Data were analyzed using the partial least square (PLS) technique. The results of data analysis suggest that ubiquitous connectivity (stimuli) had strong positive effects on perceive usefulness, perceived enjoyment, and perceived intimacy (organism). Perceived intimacy showed positive effects on customer participation behavior (response), such as event participation, company support, and giving feedback. Perceived enjoyment was found to have strong positive effects on company support and giving feedback. On the other hand, perceived usefulness did not have significant impacts on the three types of customer participation behavior.

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INTERSTELLAR ENVIRONMENTS IN THE LARGEMAGELLANIC CLOUD

  • KIM SUNGEUN
    • 천문학회지
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    • 제37권4호
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    • pp.211-216
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    • 2004
  • We present the results of an H I aperture synthesis mosaic of the Large Magellanic Cloud (LMC), made by combining data from 1344 separate pointing centers using the Australia Telescope Compact' Array (ATCA) and the Parkes multibeam receiver. The resolution of the mosaiced images is 50" (<15 pc, using a distance to the LMC of 55kpc). This mosaic, with a spatial resolution .15 times higher than that which had been previously obtained, emphasises the turbulent and fractal structure of the ISM on the small scale, resulting from the dynamical feedback of the star formation processes with the ISM. We also have done a widefield panoramic survey of H$\alpha$ emission from the Magellanic Clouds with an imager mounted on the 16-inch telescope at Siding Spring Observatory. This survey produced H$\alpha$ images which are equal to the ATCA survey in area coverage and resolution. This survey allows us to produce a continuum-subtracted image of the entire LMC. In contrast with its appearance in the H$\alpha$ image, the LMC is remarkably symmetric in H I on the largest scales, with the bulk of the H I residing in a disk of diameter 8. $^{\circ}4$ (7.3 kpc) and a spiral structure is clearly seen. The structure of the neutral atomic ISM in the LMC is dominated by H I filaments combined with numerous shells and holes.

델파이 조사를 이용한 소아·청소년의 우식위험평가 문항 개발 (Development of caries risk assessment for children and adolescents using Delphi survey)

  • 이지현;이수영
    • 한국치위생학회지
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    • 제22권6호
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    • pp.531-539
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    • 2022
  • Objectives: This study aimed to design a CRA questionnaire specifically for Korean children and adolescents based on the results of two Delphi survey completed by dental professionals. Methods: Based on the CAMBRA® CRA tool, updated in 2019, we constructed a questionnaire on the oral environment and behavior of children and adolescents. Then, the CVR and I-CVI were evaluated using the results of the first and second Delphi surveys involving 20 professionals. Results: After the first Delphi survey, six items were considered invalid because their CVR and I-CVI were below the recommended values of 0.42 and 0.78, respectively. After receiving feedback from the professional panels, nine items were removed. In the second Delphi survey, the questionnaire contained a total of 21 items, all of which showed good CVR and I-CVI. After modifications based on the opinions of professional panels, the questionnaire was finalized to have 21 questions. Conclusions: The finalized questionnaire with 21 items, based on the opinions of professional panels, showed excellent CVR and I-CVI for all the items. Structured programs with updated guidelines must be developed for Korean children and adolescents in further studies.

필터링 이론 (Filtering Theory)

  • 송택렬
    • 제어로봇시스템학회논문지
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    • 제9권6호
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    • pp.413-419
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    • 2003
  • The objective of this paper is to survey and put in perspective the existing methods of dynamic filter development. This includes theories and practices for linear and nonlinear filters, multiple model filters, and data association methods for tracking in multitarget environment. The presentation of this paper is motivated by recent surge of interest in the area of designing feedback control systems with reduced number of sensors, detection and identification of abrupt changes, and multitarget tracking in clutter. It is hoped to be useful in view of the need to take a grasp of existing techniques before using them in practice and developing new techniques.

Detection Techniques for MIMO Multiplexing: A Comparative Review

  • Mohaisen, Manar;An, Hong-Sun;Chang, Kyung-Hi
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • 제3권6호
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    • pp.647-666
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    • 2009
  • Multiple-input multiple-output (MIMO) multiplexing is an attractive technology that increases the channel capacity without requiring additional spectral resources. The design of low complexity and high performance detection algorithms capable of accurately demultiplexing the transmitted signals is challenging. In this technical survey, we introduce the state-of-the-art MIMO detection techniques. These techniques are divided into three categories, viz. linear detection (LD), decision-feedback detection (DFD), and tree-search detection (TSD). Also, we introduce the lattice basis reduction techniques that obtain a more orthogonal channel matrix over which the detection is done. Detailed discussions on the advantages and drawbacks of each detection algorithm are also introduced. Furthermore, several recent author contributions related to MIMO detection are revisited throughout this survey.

The environment dependences of quasar properties in the Sloan Digital Sky Survey

  • Song, Hyunmi;Park, Changbom
    • 천문학회보
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    • 제39권2호
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    • pp.59.2-59.2
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    • 2014
  • We study the environmental dependences of various quasar properties using the Sloan Digital Sky Survey (SDSS). For an environmental indicator, we construct the galaxy number density field from the latest data (Data Release 12) of Constant MASS (CMASS) galaxies of SDSS in the redshift range 0.46<=z<=0.59. The galaxy number density field is determined by searching the 20 nearest galaxies from each grid point. For quasars, we use the fifth edition of the SDSS Quasar Catalog made by Schneider et al. (2010) and the catalog of properties for the quasars by Shen et al. (2011). We find environmental dependences of quasar properties as a function of the galaxy number density. This will help us to understand the evolution of quasars with their environment, which will be useful to improve modeling Active Galactic Nuclei feedback in cosmological hydrodynamic simulations.

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효율적인 고객만족도 설문 분석 시스템에 관한 연구 (A Study on the Effective Survey Analysis System of Customer Satisfaction)

  • 강민식;송은지
    • 한국정보통신학회:학술대회논문집
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    • 한국정보통신학회 2015년도 춘계학술대회
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    • pp.884-885
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    • 2015
  • 기업이나 기관들의 효율적인 성과관리를 위해서는 고객이 원하는 서비스 요소를 추론하여 제공하고 그 결과를 평가하여 지속적으로 서비스품질을 향상 시킬 수 있도록 해야 한다. 이를 위한 중요한 요소는 고객 만족도의 정확한 피드백인데 우리나라에는 고객 만족도 측정에 대한 정량적이고 표준화된 시스템이 부족한 상황이다. 본 연구에서는 고객만족도를 효율적으로 평가할 수 있는 표준화된 설문분석시스템을 제안한다. 서비스나 상품별로 품질요인에 따른 설문을 생성하고, 계약이나 예약내역 및 일정 관리 하고, 서비스 진행 중 모바일을 통한 실시간 설문 조사와 사후 온라인을 통한 설문 조사를 실시한다. IPA분석, 상관요인분석 등 다양한 분석을 통해 상품별, 서비스별로 만족도를 분석할 수 있도록 하였으며, 데쉬 보드를 통해 종합분석이 가능하도록 화면을 구성하였다.

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A SURVEY OF STATE ESTIMATION AND APPLICATION FOR ALLOCATION LSP CAPACITY ON MPLS NETWORK

  • Tri Do-Minh;San Nguyen-Ngoc;Jeong You-Hyeon
    • 한국정보통신설비학회:학술대회논문집
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    • 한국정보통신설비학회 2006년도 하계학술대회
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    • pp.145-150
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    • 2006
  • For most of the measuring methods of traditional control theory, measuring equipments are located at the output of the system to measure quantities transformed from non-electrical form into electrical one. This method helps us to define the value of parameters to be measured, but it has limitation because it can only assess the efficiency of a movement process. That means we can not understand the inner kinetics which is the essence of the system. In the modern control theory, states of system are considered as the feedback to the control process, which helps us to assess the elements in the inside of the system. In this paper, we survey methods for estimating states being not exposed to the correct measurements. Using this method, we also suggest an application for giving an estimate of the traffic on the LSPs to adapt the network configuration for changing traffic conditions.

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수준별 영어강좌 운영에 대한 사례연구 (A Case Study on Implementing Graded English Class)

  • 이창훈
    • 공학교육연구
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    • 제16권4호
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    • pp.15-20
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    • 2013
  • The result of the English test for freshmen showed wide difference in the ability of students, which means the graded class is strongly required. This paper describes the case study about the graded English class that was carried out for the freshman. Every freshman must take an English placement test from problems bank and were classified according to the result of the test. In order to resolve the dissatisfaction of the high level students, the statutes of my university for credit were modified. In order to analyze the effect of the graded class, evaluation test using similar problems was carried out at the end of the semester. The effect of the graded class was analyzed by using the paired samples t-test method and there was a meaningful performance improvement at the average score. Additional improvements in the method of classification and credit granted were made by analyzing the results of the evaluation test and survey.

대순사상 고취를 위한 실천적 방안 연구 (Study on Empirical Measures to Promote Daesoon Philosophy)

  • 유승각
    • 대순사상논총
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    • 제25_2집
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    • pp.137-176
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    • 2015
  • This study intends to focus on feasible measures to take advantage of pilgrimage to inspire adherents of The Fellowship of Daesoonjinri with the ideology of Daesoon and to overhaul existing missionary work. This study addresses preceding researches with regard to pilgrimage as theoretical grounds to review what pilgrimage has been meant to be. Also, this study conducts the survey on the motif and preference of pilgrimage that are expected to affect pilgrim behaviors, and it includes the satisfaction with the pilgrimage as a parametric effect. The survey and analysis results say that the motif and preference of the pilgrimage are the leading variables that significantly correlate to the pilgrimage satisfaction. In addition, the pilgrimage satisfaction is not only a key factor that affects pilgrim behaviors but a parametric effect that strongly relates to the motif and preference of the pilgrimage. Conducted based on empirical analysis, this study offers a diversity of approaches to tourism program development with respect to pilgrimage: customized pilgrimage programs, unique storytelling about the holy places, content development with a range of topics and difficult levels, and evaluation and feedback systems for pilgrimage programs