• 보건행정학회지
• /
• 제27권1호
• /
• pp.63-74
• /
• 2017

Background: This study aims to analyze quality of and satisfaction with Korea medical services and identify factors affecting medical service satisfaction, revisit, and recommendation intention among international patients. Methods: Secondary analysis of survey data conducted by Korea Health Industry Development Institute from June 10th to July 17th in 2013 was done using multiple regression and logistic regression analysis. The 191 international patients from 9 medical institutions in Seoul were enrolled. Results: The results showed that international patients were satisfied with 85.6 points out of 100.0 points. International patients appraised higher in staff service rather than other services. Factors influencing medical service satisfaction were gender, religion, medical specialty, length of stay, and quality of medical services. Quality of medical service explained 29.8% of medical service satisfaction and especially, 'doctor's care' and 'communication and patient respect' were significantly related to medical service satisfaction. Medical specialty had a significant influence on revisit intention. There were no statistically significant influencing factors of recommendation intention. Additionally, more satisfied patients were associated with higher revisit and recommendation intention. Conclusion: This study implies that quality of medical services is a critical factor for patient satisfaction and that satisfaction with medical services is an important factor for increasing revisit and recommendation intention among international patients. In addition, health care providers should consider cultural differences to enhance satisfaction with medical services for international patients. Therefore, multidimensional strategy is required to strengthen the cultural competency of healthcare providers.

• 융합정보논문지
• /
• 제11권2호
• /
• pp.146-152
• /
• 2021

임상치과위생사의 직무만족도에 영향을 주는 요인에 대해 파악하여 직무만족도 향상에 도움이 되는 기초자료로 제공하고자 실시되었다. 자료 수집은 2019년 4월 1일~30일까지 치과 병·의원에서 근무하는 임상치과위생사 182명을 대상으로 일반적특성, 직무특성, 전문직 자아개념, 자기효능감, 직무스트레스, 직무만족도를 조사하였다. SPSS 20.0 프로그램을 이용하였고, 일원분산 분석법과 T-검정으로 분석하였다. 임상치과위생사의 직무만족도에 미치는 영향 요인은 직무 스트레스(��=-0.324), 전문직 자아개념(��=0.345)에서 유의한 관련성이 나타났다. 이상의 결과, 임상치과위생사의 직무만족도에 영향을 주는 요인으로 전문직 자아개념은 높을수록, 직무 스트레스는 낮을수록 직무만족도는 높게 나타났다. 따라서 임상치과위생사의 전문직 자아개념을 높이고 직무스트레스 감소에 도움이 되는 프로그램 개발 및 적용이 요구된다.

• 보건의료산업학회지
• /
• 제2권1호
• /
• pp.1-27
• /
• 2008

The purpose of this study is to investigate the effects of customer orientation factors in relation to medical services on the values of the service and customer satisfaction and loyalty. Those factors include patient safety and, as found by previous studies, specialization, explanation of what to be medically examined and customer orientation itself. Based on these pervious studies, this study surveyed customers of 7 general hospitals located in Busan to empirically identify relations between customer orientation factors of medical services and the values of the services and customer satisfaction. Results of the study can be summarized as follows. First, this study is very meaningful in that it established a basic theory of patient safety as one of the above customer orientation factors, and tried to empirically demonstrated the theory by applying it to medical services. Second, another of the factors, specialization was found positively affecting the values of medical services, but not affecting customer satisfaction. Customers are likely to choose specialized medical institutions even at higher cost when they undergo an accident or disease. Nevertheless, in factors, whether medical service providers are specialized is not influencing customer satisfaction. This is because medical institutions are failing to properly make recognized their specialization to customers who want to receive specialized medical services. Third, another of customer orientation factors, that is, explanation of what to be medically examined was found not having positive effects on the values of medical services and customer satisfaction. This is probably because enough time was not given for the explanation or because the explanation itself was not provided enough. Fourth, medical service providers' customer orientation was found positively influencing the values of medical services and customer satisfaction. In other words, it seems that customer-centered attitudes and behaviors of medical service providers had positive effects on customers' perception of medical services. Fifth, another of the factors, that is, patient safety was found positively affecting the values of medical services and customer satisfaction. This is probably because medical services' accurate diagnoses and reliable services had positive effects on customers' perception of medical services. Sixth, customers' perceived values of medical services were found having positive effects on customer satisfaction and loyalty. This suggests that the values of medical services are an antecedent variable that directly influences customer satisfaction and loyalty. Seventh, customer satisfaction was found positively affecting customer loyalty. This suggests that customer satisfaction is an antecedent variable of customer loyalty. In conclusion, this study showed that in relation to medical services, customer orientation factors' significant influences on the values of the services and customer satisfaction requires continuous efforts for raising customers' perceived qualities of medical services.

• 한국컴퓨터정보학회논문지
• /
• 제12권5호
• /
• pp.243-251
• /
• 2007

본 연구에서는 정보시스템 성공모형과 전자상거래 성공모형을 바탕으로 인터넷뱅킹의 특성과 성공요인을 반영한 인터넷뱅킹 성공모형을 설계하고 구조방정식 모형분석을 이용하여 모형의 유용성을 검증하였다. 구조방정식 모형을 통한 실증분석 결과, 사용의 용이성은 유용성과 사용자 만족, 신뢰에 유의한 영향을 미치는 것으로 나타났으며, 안전성은 신뢰에만 유의한 영향을 미치는 것으로 나타났다. 경제적 효익과 유용성, 신뢰는 사용자 만족에 유의한 영향을 미치는 것으로 나타났으며, 유용성과 사용자 만족은 행위의도에 유의한 영향을 미치는 것으로 나타났다. 인터넷뱅킹 사용이 급격히 증대됨에 따라 인터넷뱅킹의 성공을 위해서는 다른 인터넷뱅킹 사이트보다 더 차별화된 서비스를 제공해야 할뿐만 아니라 안전하고 신뢰할 만한 인터넷뱅킹 사이트를 구축해야 한다. 따라서 인터넷뱅킹 성공을 가져다 줄 수 있는 인터넷뱅킹 성공모형을 통하여 다른 은행보다 훨씬 더 우수한 인터넷뱅킹 서비스를 제공할 수 있는 지속적인 평가와 개선이 이루어져야 할 것이다.

• 디지털산업정보학회논문지
• /
• 제10권4호
• /
• pp.211-224
• /
• 2014

This study is aimed at considering the relationship between the influential factor in Smartphone purchase and consumer awareness. For this purpose, this study set up the influential factors in Smartphone purchase as advertising effect, brand effect and usability effect and corporate image effect, and considered the relationship between these influential factors and consumer awareness empirically. The research results can be summarized as following 3 parts: First, the four factors suggested as the influential factor in Smartphone purchase were verified to have a significant influence on customer satisfaction and customer loyalty, and thus, it is thought that the bigger the influence of these factors, the more customer satisfaction and customer loyalty will increase. Second, among the factors suggested as influential factors in Smartphone purchase, the biggest factor in influencing customer satisfaction was found to be 'Usability Effect' while the biggest factor in influencing customer loyalty was revealed to be 'Brand Effect.' As a result, this study could learn that it's necessary that 'Usability Effect' should be considered more preferentially than other factors in order to enhance customer satisfaction while 'Brand Effect' should be preferentially considered in orderto raise customer loyalty. Third, it can be judged that in the relationship between customer satisfaction and customer loyalty, the bigger the customer satisfaction, the higher the customer loyalty. It is hoped that such research results could be applied as useful materials in time of establishing the marketing strategy. Nevertheless, this paper makes it clear that due to the constraints in the number of sample areas and samples, there is a limit in objectifying the research results into all areas.

• 디지털콘텐츠학회 논문지
• /
• 제6권4호
• /
• pp.235-242
• /
• 2005

본 연구는 대학에서 사이버교육에 영향을 미치는 요인을 분석하고자 실시되었다. 먼저 사이버교육의 개념과 그 특성을 고찰하고 사이버교육의 평가준거들에 대한 선행연구들을 분석하여 본 연구에 적합한 교육효과 관련 변인들을 선정하였다. 연구 모형은 체제론에 입각한 투입-과정-산출 모형을 적용하여 투입변인은 교수, 학생, 학습 환경이고, 과정변인은 교육내용, 상호작용, 강의참여이며, 산출변인은 교육효과성과 교육만족도로 하였다. 분석은 투입-과정-산출과정에서 관련 변인들이 어떤 관계가 있으며, 실제 사이버교육에서 어느 정도 영향을 미치는지를 분석하였다. 이를 분석하기 위해서 사이버강의에 참여하고 있는 190명의 학생들을 대상으로 실증적인 연구를 하였다. 주요 연구결과에 따른 결론을 보면 다음과 같다. 첫째 학생들이 사이버교육에 참여한 시간이 많거나 성적이 높을수록 사이버교육 효과에도 긍정적으로 인식한다. 둘째, 사이버교육이 잘 이루어지기 위해서는 처음에는 교수의 역할이 중요하다. 셋째, 사이버교육의 효과를 높이기 위해서는 사이버교육의 교육내용과 학생들의 강의참여가 중요하다.

• 한국직업건강간호학회지
• /
• 제21권2호
• /
• pp.145-153
• /
• 2012

Purpose: The purpose of this study was to verify influencing factors on service quality provided by care helpers working for the elderly in long term care. Methods: The data were collected using self-reported questionnaire from 221 care helpers working in long-term care facility or home care service center. The data were analyzed using multiple regression with the SPSS/WIN 17.0 program. Results: There were significant differences in service quality depending on the health status, intimacy level, pleasure level, job education, and turnover intention. Factors influencing service quality were gender, intimacy level with elderly, type of working place and job satisfaction with $R^2$ value of 17.3%. The most influencing factor was intimacy level (${\beta}$=.249), followed by job satisfaction (${\beta}$=.208), gender (${\beta}$=.170), and type of working place (${\beta}$=.146). Conclusion: The results of this study indicate that the effort to improve the service quality of care helper should be focused on helping intimacy building between the elderly and the care helper. Also, a more effective way to improve service quality would be intervening for care helpers providing institutional care.

• 패션비즈니스
• /
• 제26권2호
• /
• pp.67-82
• /
• 2022

This study was aimed to investigate the differences in satisfaction and repurchase intention of leggings focused on women who have ever worn leggings. The participants were women in their 10s-50s who were residing in Busan and Gyeongnam, Korea. The survey was taken between July 3rd and 28th, 2021. A total of 313 questionnaires were completed and used in the statistical analysis. The data were analyzed with 𝛘²-test, t-test, ANOVA, etc. using the SPSS. The leggings wearing by demographic characteristics were significantly different for age, monthly income, and occupation. The factors related to leggings postpurchase satisfaction were identified as reshaping body type and utilization, wearing sensation and functionality, design and price, colorfastness to laundry, and quality. As a result of analyzing the difference for leggings postpurchase satisfaction by demographic characteristics, colorfastness to laundry, and quality were significantly different by marital status, reshaping body type and utilization, design and price, and colorfastness to laundry, and quality were significantly different by age. All postpurchase satisfaction factors were significantly different by monthly income. Design and price, colorfastness to laundry, and quality were significantly different by occupation. The variables influencing the level of leggings satisfaction were wearing sensation and functionality, followed by design and price, reshaping body type and utilization, and colorfastness to laundry and quality. The repurchase intention of leggings was significantly different by age and monthly income. The variables influencing repurchase intention of leggings were design and price, followed by reshaping body type and utilization.

• 한국보건간호학회지
• /
• 제23권1호
• /
• pp.50-60
• /
• 2009

Purpose: The purpose of this study was to identify factors influencing on drinking refusal self-efficacy among university students. Method: The subjects consisted of 228 university students. The data were collected using self-reported questionnaires, which were constructed to include satisfaction of campus life and the DRSEQ-R(Drinking Refusal Self-Efficacy Questionnaire-Revised). Data were analyzed using the SPSS/PC WIN. 12.0 program. Results: The mean score indicating satisfaction of campus life was 3.20, and drinking refusal self-efficacy was 4.36. Satisfaction of campus life was positively correlated with drinking refusal self-efficacy. The gender, social circle, family history of drinking, drinking frequency, drinking quantity, and satisfaction of campus life explained 33.7% of the variance for drinking refusal self-efficacy. Conclusion: The findings suggest that satisfaction of campus life is an important factor for improving drinking refusal self-efficacy in university students. Therefore, strategies should be developed in order to promote drinking refusal self-efficacy and increase satisfaction of campus life in order to prevent drinking problems.

• 한국산학기술학회논문지
• /
• 제16권10호
• /
• pp.6869-6877
• /
• 2015

본 연구는 생태체계적 관점에서 폐광지역주민의 생활만족도에 영향을 주는 요인을 살펴봄으로써 폐광지역 주민의 생활만족도를 향상시키는 방안을 알아보고자 실시하였다. 본 연구의 대상자는 폐광지역에 거주하고 있는 30세 이상 주민 195명이며 2014년 4월 3일부터 20일까지 구조화된 설문조사를 이용하여 자료를 수집하였다. 폐광지역 주민의 정신건강 정도는 일반정신건강 척도(KGHQ)를 사용하여 측정하였고, 생활만족도는 생활만족도 척도를 사용하여 알아보았다. 폐광지역 주민의 생활만족도는 중간보다 조금 높은 수준으로 미래생활만족도가 가장 낮게 나타났다. 미시체계 요인군의 정신건강이 생활만족도가 영향을 주고 있었는데 하부 변수인 우울과 불안이 낮을수록 생활만족도가 높은 것으로 나타났다. 중간체계 요인에서는 생활만족도에 영향을 주는 요인이 나타나지 않았다. 거시체계 요인에서는 폐광지역 개발지원에 관한 특별법 시행이 생활만족도에 영향을 주고 있었다. 따라서 폐광지역주민의 생활만족도를 향상시키기 위하여 거시체계요인의 경제 활성화 정책의 지속적인 시행과 미시체계요인의 건강한 정신을 유지하기 사회적 및 정서적 지지를 위한 실천적 전략의 모색이 필요한 것으로 보인다.