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A Study on customer experience centered innovation model for culture and arts organizations - Centered on museum service - (문화예술 기관의 고객경험 중심 혁신모형 연구 - 박물관 서비스를 중심으로 -)

  • Ahn, Jinho;Kim, Yeunhee
    • Journal of Service Research and Studies
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    • v.11 no.1
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    • pp.21-30
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    • 2021
  • This study examined methodologies for establishing a customer experience-focused innovation strategy, which is essential to transforming existing collection and preservation-oriented museum service into a visitor-oriented service. To this end, a review of studies examining good customer experience and bad customer experience was conducted, focusing on change in museum environments and customer experience from the service science and customer experience management perspectives. Research was conducted to present and prove. Implementing a customer experience-oriented innovation strategy in a museum requires exploring the various approaches that can be used to reach the target state from the present state, focusing on the customer, and selecting the most appropriate transformation plan. This study found that effective approaches are distinguished by the fact that they generate positive emotions in customers and use customer experience data to make important decisions regarding the establishment of practical resources in museums. This innovation model was developed and validated by analyzing how it differed from existing evaluation methods. Finally, a regression analysis using the customer experience measurement procedure, customer experience diagnosis/evaluation, customer experience innovation strategy, and museum performance as variables revealed a significant causal relationship.

A Study on the Current Status of the Glasses Design Industry in Korea (국내 안경 디자인산업 현황에 관한 연구)

  • Yun, Eul-Yo
    • Journal of the Korea Fashion and Costume Design Association
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    • v.15 no.3
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    • pp.199-211
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    • 2013
  • Glasses industry has great growth potential from the future-oriented perspective in Korea. In consideration of the fact that the ratio of aging population increases in this aging society, people have more and more interest in health. Also, their recognition on the cycle to change glasses is changing, and the utility of them as fashion items is increasing day by day, it is expected that the demand for glasses will be even more extended afterwards. Of course, presently it suffers from the gap between cheaper items and expensive ones provided by overseas prominent brands due to the bi-polarization of the market. However, they are pursuing the 2nd growth as export-leading items in the past through international glass exhibitions based on knowhow accumulated for a long time. Therefore, this study aims to examine the current status of glasses design industry in Korea reflecting the actual situations we have now and also understand the problems and limitations internalized in our glass design industry through the research process. As a result, the study has drawn the following conclusions. This paper intends to point out first, the phenomenon of bi-polarization of the glass market in Korea. Second, unequal distribution by region centering around Daegu. Third, the limitations of brand identity. Fourth, the limitations of information, planning, and marketing power. Fifth, passive conduction of international events and their insufficient effects. This study concludes that all these problems can be solved through 'planning and design, and marketing power'.

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The IPSec Systems on TOE for Gigabit Network (기가비트 네트워크 지원을 위한 TOE 기반 IPSec 시스템)

  • Shin, Chi-Hoon;Kim, Sun-Wook;Park, Kyoung;Kim, Sung-Woon
    • Proceedings of the IEEK Conference
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    • 2005.11a
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    • pp.1035-1038
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    • 2005
  • This paper describes the designs and the implementations of two H/W IPSec Systems, look-aside and inline, on TOE (Transport Offloading Engine). These systems aim for guaranteeing the security of datagram networks while preserving the bandwidth of gigabit networks. The TOE offloads a host CPU from network burdens, so that it makes the gigabit wire speed possible, and then deeper level security architecture of the IPSec guarantees the security of gigabit service network dominated by datagram packets. The focus of this paper is to minimize the TOE's performance degradation caused by the computation-oriented IPSec. The look-aside IPSec system provides a significant improvement in the CPU offload of the IPSec cryptography loads. However, the inline system completely offloads the host CPU from whole IPSec loads, providing significant additional cost saving compared to the look-aside system. In this paper, the implementations of TOE cards including commercial IPSec processors are presented. As the result of performance evaluation with the protocol analyzer, we can get the fact that the inline IPSec system is 8 times faster than the S/W system and 2 times faster than the look-aside system.

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User-Oriented Controller Design for Multi-Axis Manipulators (다관절 머니퓰레이터의 사용자 중심 제어기 설계)

  • Son, HeonSuk;Kang, DaeHoon;Lee, JangMyung
    • IEMEK Journal of Embedded Systems and Applications
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    • v.3 no.2
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    • pp.49-56
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    • 2008
  • This paper proposes a PC-based open architecture controller for a multi-axis robotic manipulator. The designed controller can be applied for various multi-axes robotic manipulators since the motion controller is implemented on a PC with its peripheral devices. The accuracy of the controller based on the computed torque method has been measured with the dynamic model of manipulator. Since the controller is implemented in the PC-based architecture, it is free from the user circumstances and the operating environment. Dynamics of the manipulator have been compensated by the feed forward path in the inner loop and the resulting linear outer loop has been controlled by PD algorithm. Using the specialized language, it can be more efficient in programming and in driving of the multi-axis robot. Unlike the conventional controller that is used to control only a specific robot, this controller can be easily changed for various types of robots. This paper proposes a PC-based controller that has a simple architecture with its simple interface circuits than general commercial controllers. The maintenance and the performance of the controller can be easily improved for a specific robot. In fact, using a Samsung multi-axis robot, AT1, the controller performance and convenience of the PC-based controller have been verified by comparing to the commercial one.

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Research on Environmentally-Sound Erosion Control Works(I) -Environment-oriented erosion control works in Japan- (환경(環境)과 조화한 사방사업(砂防事業)(I) - 일본의 환경보전사방(環境保全砂防) -)

  • Chun, Kun-Woo;Ezaki, Tsugio
    • Journal of Forest and Environmental Science
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    • v.12 no.1
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    • pp.13-25
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    • 1996
  • In recent erosion control works, securing not only the disaster prevention space but the environmental space, harmonized with surrounding environment and abundant with biological resources, are emphasized. Inspired of by the fact that efforts to secure such spaces have been being briskly promoted in Japan since the beginning of 1990s', we compile and analyze the Japanese sources about the "environmentally-sound erosion control works" to contribute to the erosion control works of our country. Specifically, in this report, we deal with the subjects of "establishment of the comfortable river environment" and "environmentally-sound erosion control works" which includes "erosion control dam", "water channel works and revetments", "fish routes" and "water quality conservation works".

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Investigation on glass transition temperature of low density polyethylene by the characteristics of temperature dependent linear expansion (선팽창 온도특성에 의한 저밀도 폴리에틸렌의 유리 천이온도에 대한 고찰)

  • 김봉흡;강도열;김재환
    • 전기의세계
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    • v.30 no.7
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    • pp.441-447
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    • 1981
  • As a preceeding work for the study on dielectric characterstics of a kind of low density polyethylene introduced morphological change by mechanical method, glass transition temperature which is regarded as a macroscopic aspect for relaxation of molecular chain segments has been observed by means of temperature dependent dilatometric measurement. The origina specimen clearly shows two knees which correspond to two peaks (.gamma. and .betha. peak) in the intenal friction measurement, suggesting the existence of separated glass transition temperatures at 150.deg.k and 260.deg.k respectively. On the specimen irradiated to 100 Mrad both glass transition temperatures tend to shift towards high temperature sides because of crosslinking by irradiation. furthemore an evidence can be seen that radiation effect, even in amorphous phase, is also slelctive depending on slight morphological differences. The specimen extended to four times in length shows a peculiar nature such as negative linear thermal expansion coefficient increasing with temperature between 220.deg.k and ambient temperature and that this fact is interpreted by considering that c axis of the lattice aligns along the extended direction by drawing, further c axis inherently possesses the characteristics of negative linear thermal expansion coefficient. For the observations that the relatively small positive linear expansion on the specimen extended to ca. two times as well as the part below 220.deg.k of the specimen extended to four times, it is considered for the reason of the facts that the incompletely oriented region indicated as the middle part of Peterlin's model tends to restore partially to orginal arrangement-a kind of phase transition-as increasing with temperature.

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A Study on the Paradigmatic Characteristics of the Space Age Fashion and Techno-Cyber Fashion in 20th Century (20세기 스페이스 에이지 패션과 테크노-사이버 패션의 패러다임적 특성에 관한 연구)

  • 문신애;김문숙
    • The Research Journal of the Costume Culture
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    • v.7 no.6
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    • pp.170-181
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    • 1999
  • The purpose of this study is to suggest the possibility of futurism as original design pursuing newness in approaching 21C by studying how futurism having a great effect on fashion as innovatory ideology in early 20C did became paradigm in 20C fashion and the common peculiarity of the dress and its ornaments in this time before 21C. The Space Age Fashion and Techno-Cyber Fashion are representative futurism fashion of 20C. The common inner inclination in both Space Age Fashion and Techno-Cyber fashion are ; First, a future-oriented character. Second, a surrealism character, Third, an anti-cultural character. The greatest peculiarity in the common outer shape in both Space Age Fashion and Techno-Cyber Fashion is material. First, a innovatory choice. Second, an active motion. Third, a diverse effects. Future dress and its ornaments of 21C may be changed greatly by the development of technique, and this fact supports the forecast that the change of paradigm resulted from the development of science may have an effect on future dress and its ornaments as well as modern one. The paradigm change of futurism fashion would be continued, and its influence would work as main source shaping the form of design in 21C.

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A Study on Definition of Integrative Medicine and Related Research Analysis in Korea (통합의학의 정의 고찰 및 국내 관련 연구 분석)

  • Lee, Taehyung;Lee, Byungwook;Kim, Namil
    • The Journal of Korean Medical History
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    • v.23 no.2
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    • pp.57-69
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    • 2010
  • Objective: Interests in integrative medicine and CAM(Complementary and Alternative Medicine) are on the rise. However, the term 'integrative medicine' is often confused with the concept of CAM. This paper aims at clarifying the concept of integrative medicine. Methods: The definition, concept, and research methods used to explain integrative medicine have been inquired into. Also, the differences between the researches on integrative medicine and those on CAM have been studied. Moreover, domestic researches regarding integrative medicine have been analyzed. Results: The concept of integrative medicine was born in order to create a more patient-centered medicine by actively accommodating the medical system classified as CAM. The biggest difference that discriminates integrative medicine from CAM is the fact that integrative medicine does not depend solely on establishing its grounds through the process of RCT(Randomized Controlled Trial). Conclusion: Domestic researches regarding integrative medicine naturally leads to the concept of unification of medicine, but they do not concern the original meaning of integrative medicine. It is only after active discussions on the meaning, philosophical backgrounds, and research methods of integrative medicine become possible that a truly patient-oriented medicine will be realized.

국제 VAN의 동향과 과제

  • 박재천
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.16 no.4
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    • pp.291-300
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    • 1991
  • As IVAN(International VAN) becomes a major topic on the table of Korea U.S. Telecommunications Consultation, public concern to this area is growing. IVAN service has been dedicated to the business domain of PTT or public telecommunications operator, and its development has been so limited as well. However, the situation is being changed and IVAN liberalization is considered to be essential not to isolate itself from globilized networks. Seeing the fact UR is challengnign ITU in facilitating the trade of telecommunications services, the worldwide trend of liberalization is apparant. It should be addressed that a clear policy anouncement is necessary with regard to the liberalization of IVAN. The purpose of this paper is to conduct case studies of IVAN agreements and to draw policy oriented issues.

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A Trend of International Business Claims and Some Improvable Issues of the Korean Trade Insurance System (무역클레임의 동향과 무역보험제도의 개선과제)

  • Seo, Jung-Doo
    • THE INTERNATIONAL COMMERCE & LAW REVIEW
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    • v.49
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    • pp.189-212
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    • 2011
  • As the international business increases among the nations of the world recently, it is an inevitable fact that its claims rise as well. The most reasons of the international business claims have been concentrated upon the unpaid issues. The other reasons are sequently the different interpretation of business contract's conditions, the inferior quality of the goods, the breach of shipping time, the uncertain market-claims and some problems of transportation, the quantity and bad package of the goods. As business transactions grow more complex, it becomes increasingly important to resolve claims as quickly and efficiently as possible. Recognizing the importance of comprehensive policy support for overall international trade and investment of local company in recent years, Korean government has reborn the Korea Insurance Corporation ("K-sure"). K-sure adopted a range of measures to improve management efficiency to strengthen national competitiveness and national economy by promoting oversea trade and investment. Especially, K-sure will be able cover not only export transactions but also import transactions to secure oversea natural resources and commodities vital the national economy. K-sure should be able to continue and expand the existing export insurance programs, support import transactions and lead export-oriented industrialization of Korea as the best trade insurance agency.

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