• 제목/요약/키워드: Expectation and Perception

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The Effects of Mobile Accommodation App Quality Perception on Continual Use Intention through Expectation Confirmation and Satisfaction

  • Arum Park;Sin-Bok Lee
    • International Journal of Advanced Culture Technology
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    • 제11권2호
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    • pp.345-357
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    • 2023
  • This research investigates the relationship between the information quality, service quality, and system quality of lodging apps and the users' expectations, level of satisfaction, and intent to continue using them. For this objective, 418 respondents participated in a survey. To evaluate the hypotheses, the collected data were examined using SPSS 22.0 and AMOS 22.0 statistical software. This study constructed a model using information quality, service quality, system quality, expectancy, satisfaction, and intention to continue using the pre- and post-use relationship of users of accommodation applications. The results of testing the hypotheses indicated that system quality had no significant effect on expectancy, system quality and service quality had no significant effect on satisfaction, and all other hypotheses had significant effects. The conclusion of this research is that the app's system quality, including access speed, access barriers, and privacy, does not satisfy pre- and post-use expectations. In addition, the system quality and service quality of the application have little effect on the app's satisfaction. The information quality of the application has a considerable impact on expectation confirmation and satisfaction, expectation confirmation has an impact on satisfaction, and expectation confirmation and satisfaction have an impact on intention to continue using.

유치원 교육에 관한 학부모의 인식과 기대에 관한 실태조사 (A study on the perception and expectation of Parent about Kindergarten Education)

  • 신귀순
    • 한국생활과학회지
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    • 제14권6호
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    • pp.899-913
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    • 2005
  • The purpose of the study is to analyze the perception and expectation made by parents, regarding the goal, methods and management of kindergarten education. The study is designed to identify social needs for the early childhood education and to produce some important information necessary for the development of education programs for kindergarteners and for the management of a kindergarten. As subjects of the study, 623 mothers of kindergartens were sampled from kindergartens. The researcher constructed a questionnaire of multiple-choice type for surveying opinions of the subjects, based on the analysis of curriculum materials published by Korean Ministry of Education. In data analysis, frequency of response on each item of the questionnaire was tabulated, and chi-square test was applied for testing the difference between independent samples. The results of the study are summarized as followings: First, parents feel kindergarten education necessary because 'interaction with peers' itself must be an important condition for socialization of younger children. For an 'ideal personality' to be pursued in kindergarten education, parents place 'moral personality' in the first priority.' And for educational objective of kindergarten they select 'development of cooperative attitude' as the most important one. Second, 'play method' is emphasized by parents as the most desirable educational method for kindergartener. Third, they think it is necessary for parents to participate in the management of kindergarten. And they also feel that parents of kindergartener should be educated on the early childhood education. Fourth, parents emphasize that the early childhood education should be integrated into a public educational system in order to provide equal educational opportunity for all preschoolers.

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기초자치단체 기록관의 서비스 품질 평가 연구 - 서울시를 중심으로 - (A Study on Evaluation of Service Quality for Records Centers in the Local Governments: Based on Seoul Metropolitan City)

  • 정하정;한승희
    • 한국기록관리학회지
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    • 제17권1호
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    • pp.31-49
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    • 2017
  • 본 연구에서는 서울시 25개 기초자치단체 기록관을 대상으로 서비스 품질에 대한 기대수준과 인식수준을 측정하고자 하였다. 이를 위해 문헌연구와 현황조사를 통해 5개 요인과 31개 문항으로 구성된 평가 지표를 도출하였고, 주 이용자인 소속 기관 공무원을 대상으로 설문조사를 실시하였다. 분석 결과, 기초자치단체 기록관의 서비스 품질은 전반적으로 기대수준이 인식수준보다 높아 실제 서비스가 이용자를 만족시키지 못하고 있다는 것을 확인할 수 있었으며, 그 차이도 통계적으로 유의한 것으로 나타났다. 본 연구는 과정적 품질에 기초하여 국내에서는 처음으로 기초자치단체 기록관의 서비스 품질에 대한 현황을 분석하고 개선방안을 제안하였다는 점에서 의의가 있다.

Perception of Organizational Support to Lecturers' Research Motivation: The Case of Vietnam

  • NGUYEN, Thanh Do;BUI, Thi Hong Viet;NGUYEN, Thi Le Thuy;TRAN, Manh Dung;TRAN, Thi Kim Nhung
    • The Journal of Asian Finance, Economics and Business
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    • 제8권2호
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    • pp.657-666
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    • 2021
  • The aim of this study is to test the direct relationship and the indirect relationship of the perceived organizational support to lecturers' research motivation through "expectation" factor (belief in ability). The subject of the study is lecturers who are teaching and researching in the fields of economic, management and business administration at universities in Vietnam. The questionnaires were directly sent to lecturers at scientific conferences, sent out via e-mail and Facebook, the questionnaires were designed on google docs and directly sent to the lecturers. The detailed sample includes 475 respondents. The results of a quantitative analysis with a research sample of 475 lecturers in economics universities in Vietnam show that it is impossible to separate between lecturers' research ability and motivation. Lecturers with increased expectation (in terms of capability) also have increased research motivation, and vice versa. At the same time, the research also affirms the role of perceived organizational support, which not only has a direct positive impact on research motivation, but also increases expectation, thus, indirectly influence research motivation. This suggests that the solution for managers who want to improve research motivation by having measures to increase the expectation for the lecturers through various forms of organizational support.

준고령자의 노후생활기대감에 영향을 미치는 요인 (Factors Affecting Later-life Expectation of Semi-older Adults)

  • 임정숙;정순둘;정주희
    • 한국노년학
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    • 제39권3호
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    • pp.569-587
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    • 2019
  • 본 연구는 준고령자의 노후생활기대감 수준과 이에 영향을 미치는 요인으로 예측되는 노인편견, 삶의 만족, 부양가치관, 사회연대의식과의 관계를 살펴보는 것을 목적으로 하였다. 한국연구재단의 인문사회역량강화지원 사업에서 진행된 '고령화 사회에 대한 한국인의 인식조사'자료를 활용하였으며, 전체 조사대상 중에서 50-64세의 준고령자 총 323명의 자료를 사용하여 분석하였다. 분석방법은 다중회귀분석을 활용하였으며, 연구결과는 다음과 같다. 첫째, 준고령자의 노후생활기대감은 다소 높은 수준으로 나타났다. 둘째, 노후생활기대감에 유의미한 영향요인은 노인편견과 사회연대의식으로 나타났다. 즉, 노인에 대한 편견이 적을수록, 사회에 대한 신뢰와 유대감이 높을수록 노후생활기대감이 높은 것으로 나타났다. 본 연구의 결과를 바탕으로 향후 연구의 방향과 정책적·실천적 함의를 제시하였다.

주부의 취업여부에 따른 가계재정상태에 대한 기대감 (The Expectation of Future Financial Situation of Employed and Unemployed Wives in Household)

  • 고보선;이영호;임정빈
    • 가족자원경영과 정책
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    • 제1권2호
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    • pp.45-58
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    • 1997
  • The purpose of this study was to test a causal model of employed and unemployed wives on the basis of the family resource management system theory. The data of this study were obtained from 244 wives who lived in Seoul and were financial mangers. Major findings of this study were as follows: 1. Both employed and unemployed wives, knowledge of financial management was significantly predictor of financial planning. That is, household financial mangers with more financial knowlege used more effective planning behaviors than did those financial managers with less financial konwlege. This results emphasize the significance of enhancing the financial konwledge in the household financial management. 2. For unemployed wives, expectation of household’s future financial condition was influenced by age, household income, locus of control over their financial situation, and perception of financial management’s effectiveness. The strongest predictor of expectation of the household’s future financial situation was age. Younger managers were more optimistic about the future. 3. The findings of this study support theoretical framework on the basis of the family resource management system theory, both for employed and unemployed wives.

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고객의 가정식사대용식 구매 현황 및 기대일치정도 분석 (Customers' Purchase Patterns and Expectation-Confirmation toward Home Meal Replacement Products)

  • 구민선;강혜승;함선옥
    • 대한영양사협회학술지
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    • 제24권3호
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    • pp.246-260
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    • 2018
  • This study examined the customers' perception on Home Meal Replacement (HMR) products. Specifically, there were three research objectives: 1. to identify the customers' HMR purchase patterns and preference of HMR product development; 2. to identify the attributes of the HMR products that the customers perceive; and 3. to examine the customers' level of expectation-confirmation toward HMR product attributes according to the demographic characteristics. This study employed a self-administered survey that was distributed online from November 21~24, 2017. The sample of the study was the customers who had purchased HMR products in the six months prior to taking the survey. A total of 553 respondents completed the survey, which was used for data analysis. The results revealed the customers' HMR purchase patterns. The major HMR product type of purchase was ready to heat (52.6%), while the main reason for purchasing HMR products was convenience (83.2%). For the differences in the level of expectation-confirmation toward HMR products in accordance with the demographic characteristics of customers, the results indicated that there was a difference in the expectation-confirmation level according to age, whereas the respondents aged 29 and under showed a significantly higher level of time-saving for the preparation and ease of cooking (P<0.05) than the other age groups. In addition, there was a significant difference in the expectation-confirmation level for saving meal preparation time (P<0.05) and convenience (P<0.01) among the customer's occupation. These findings can provide the basis for a strategy for developing HMR products reflecting the rapidly changing customers' needs. HMR products should be developed according to the specific target market, as the study indicated that the respective customer segmentation resulted in a difference in their expectation toward HMR products.

Students' Perceptions and Expectation Gap on the Skills and Knowledge of Accounting Graduates

  • ARYANTI, Cornelia;ADHARIANI, Desi
    • The Journal of Asian Finance, Economics and Business
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    • 제7권9호
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    • pp.649-657
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    • 2020
  • This study aims to describe the perceptions of accounting students and expectations of employers towards the skills and knowledge needed by accounting graduates in Indonesia. Quantitative method using survey is employed to analyze 103 questionnaires from students and 51 questionnaires from employers. The results showed that students' perceived honesty, continuous learning, and work ethics are important skills, while employers stress the importance of work ethics, teamwork, and time management. Knowledge needed by accounting graduates in the perception of students includes financial accounting, financial reporting, and financial statement analysis, whereas employers perceived the importance of financial statement analysis, knowledge of Microsoft Office program, and financial accounting. Further analysis showed that there is an expectation gap between the perceptions of students and the expectations of employers towards skills - not knowledge - needed by accounting graduates. Although investigations of students' perceptions and employers' expectations have been conducted in previous studies, the information should be updated continuously to reflect the current conditions. This study offers the recent perceptions from students and employers to identify the current expectation gap. This study points to the importance of skills development in the university curriculum in order to develop the skillful human resources in accounting and meet the expectations of employers.

기술수용 및 이용에 관한 통합 이론을 활용한 유헬스케어 서비스 이용의도에 관한 연구 (Usage Intention of u-Healthcare Service Using Unified Theory of Technology Adoption and Usage)

  • 김수민;이창원
    • 한국콘텐츠학회논문지
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    • 제13권12호
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    • pp.379-388
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    • 2013
  • 유헬스케어 서비스는 미래의 서비스로 각광받고 있음에도 불구하고 그 도입이 기대보다 느리게 진행되고 있다. 본 연구는 유헬스케어 서비스의 활성화를 위한 요소를 파악하기 위해 의료기관 종사자들의 이용의도를 성과기대와 노력기대, 사회적 영향, 촉진조건, 그리고 인지된 위험과 조절변수인 자발성으로 설명하고자 한다. 국내 의료기관의 종사자 98명으로부터 설문조사를 통해 자료를 수집해서 분석했는데, 촉진조건을 제외한 성과기대와 노력기대, 사회적 영향, 인지된 위험이 이용의도에 통계적으로 유의한 영향을 주는 것으로 확인되었다. 자발성은 성과기대와 노력기대, 인지된 위험이 이용의도에 미치는 영향의 강도를 조절하는 것을 알 수 있었다.

Proposal of Research Methodology Using The Measurement of Perception Difference

  • YANG, Hoechang
    • 웰빙융합연구
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    • 제2권2호
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    • pp.39-45
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    • 2019
  • The purpose of this study is to solve the problem of revision or abbreviation of questionnaires based on the previous studies suggested by many existing empirical studies. In addition, this study aims to provide the theoretical basis of the research method which has been variously approached since it presents the methodology that can directly measure the research object. For this purpose, this study proposed a more elaborate analysis method using the differences in perception of individuals who are interested in cognitive research. Specifically, the perception gap(D) can be used as an independent variable, a dependent variable, and a moderating variable. And this study suggested an effective research approach using the measurement of perception difference. The difference of perception suggested that it can be used as a measure to overcome the limitations of existing researches used it as independent variables or mediating variables that measure only one factor of expectation and performance or importance and satisfaction. In addition, it is highly likely that various analyzes on the perception differences, which are the result of measuring target factors for the same person, will be quite effective in the situation where follow-up of respondents is difficult. This study is expected to overcome various limitations reported by empirical studies such as scale utilization problem and follow-up survey difficulty. In future research, it was expected that the limitation of the factor derivation process in the research approach could be complemented by web crawling and text mining of big data analysis.