• Journal of Korean Society of Rural Planning
• /
• v.24 no.3
• /
• pp.63-71
• /
• 2018

The comparison of demand and supply is needed for efficient ecosystem services planning. However, the gap between them cannot be analyzed as existing studies mainly dealt with only the supply of ecosystem services. This study compares the demand and supply of ecosystem services in Shiheung using environmental complaints and urban planning by semantic network analysis. As a result, 'air' and 'water' quality are magnified in demand, 'energy' and 'water' are crucial in supply. This result presents that citizen ask for the improvement of air quality in regulation services, although local government has plans for energy support in provisioning services. Periodic ecosystem services demand and supply monitoring will be the base of effective ecosystem services planning, which reduce insufficiency and surplus.

• Journal of Environmental Impact Assessment
• /
• v.22 no.4
• /
• pp.369-379
• /
• 2013

Noise and vibration problems at the construction site, expansion of construction scale and frequency of urban construction is increased, has given the damage to local residents. Also, the result of civil complaint about noise and vibration that occurred in 2011 was 56,244; it is showing an increasing trend of more than 4% annually. In particular, the construction noise and vibration, the civil complaints of around construction site accounts for 64.6%(36,353), are harmful to the tranquility of living environment. As a result, the government has managed to strengthen the regulatory standard of construction noise (65dB(A), Day-time) from 2011. However, the regulatory standard of construction noise and vibration does not meet and also complaints related the construction noise and vibration not decreased. Because the management system can be applied to the construction site is insufficient and a shortage of manpower. In this study, investigated the status and problems of the regulatory standards related to construction noise and vibration, we propose an efficient management plan of construction noise and vibration.

• Journal of Wellbeing Management and Applied Psychology
• /
• v.5 no.4
• /
• pp.39-50
• /
• 2022

Purpose: Odor generated in traditional markets causes discomfort, hindering the pleasant life of residents, and complaints of odors are steadily increasing every year. Odor is defined as a smell that stimulates a person's sense of smell by stimulating hydrogen sulfide, mercaptans, amines, and other irritating gaseous substances. Research design, data and methodology: It is not easy to grasp and manage the current status of the odor analysis of living odors such as traditional markets. Seongnam City has an advanced new town of Bundang and Pangyo, while old cities such as Sujeong-gu are relatively underdeveloped. Results: As a result, the gap between the old city center and the new city center widens, so it is urgent to develop a balanced development. Based on this, the market of Seongnam-si is divided into the old city center and the new city center, and the odor complaint in the traditional market is analyzed to find a solution. A survey was conducted to understand the current status of odor management in the Seongnam-si market and the odor felt by users. Moran Market, Seongnam Jungang Market, and Kumho Market and Dolphin Market, located in the new city center, were selected as targets. The items of the survey consisted of the frequency and cause of the odor, the current status of market management, matters that need improvement, and efforts to resolve the odor. Conclusions: Therefore, this study aims to help citizens feel better about odor environment in places where odor standards are exceeded or complaints occur frequently, and to help local governments and market merchants establish more efficient and useful development plans.

• Quality Improvement in Health Care
• /
• v.7 no.1
• /
• pp.118-131
• /
• 2000

Background : A continuous healthcare quality improvement is needed to provide high quality healthcare service as well as to maintain trust in terms of satisfying the needs of the patients. Recently it also became an essential issue. in hospital management, recognized for it's competitive potentiality among healthcare organization groups. This study was conducted to analyze patient complaints and issues received by the Quality Improvement Department. Its purpose is to improve healthcare qualities within the hospital, as well as establish policies and appropriate strategies in hospital management. Method : From July 1st to September 30th of the year 1999, we analyzed all complaints and issues made by various patients and their families, which were received through 24 hour phone consultation, numerous suggestion boxes, letters and E-mails, The issues were classified into 16 different categories based on a Patient Satisfaction Assessment Tool. All data were segregated according to the departmental frequencies and their contents. To come up with for environmental and patient satisfaction improvement, all complaints or issues were communicated with hospital administrators, medical and nursing staff and employees. Comprehensive customer satisfaction activities including improving phone etiquette were discussed in Customer Satisfaction Team, CQI Team and each Department. All opportunities for improvement were implemented. Feedback actions were discussed. Results : A total of 317 cases were collected. Issues regarding parking and other accommodation facilities were most common complaints that were 14.5% of total. Issues regarding admission rooms (10.7%), admission procedures (10.7%), waiting room environment (8.8%), nurses and nurse assistants (7.6%), physicians (6.6%) and others (23%) followed. Thirteen of 45 departments received more than 8 complaints. The Nursing Department had the most complaint, receiving 9.8% of total complaints. Complaints regarding the Nursing Department were predominantly related to the environment of patient rooms. The Department of Psychiatry for phone etiquette (4.7%), Department of Otolaryngology for the nursing staff's attitude and phone etiquette (4.4%), and the Admission Department followed. As a part of efforts to improve patient satisfaction, a new parking structure was built and reallocation of the parking space was done. Renovation of other accommodation facilities were carried out by hospital administration, Monthly phone call and answering attitude survey was done by QI Department. Based on this survey we made a phone etiquette manual and distributed throughout the hospital. Compare to the last year, Patient Satisfaction Index measured by Korea Productivity Center using National Customer Satisfaction Index was improved 7 points. According to our organization's own study, we confirmed the phone etiquette was improved 11% than last year. Conclusions : Issues related to parking and other accommodation facilities ranked first followed by complaints made regarding the patient care area, the admission and cashier process, and nurses' and doctors' attitude. The Nursing and Psychiatry Departments need improvement regarding phone etiquette. Results were shared and played a vital role in policymaking and strategic planning of the hospital. It is imperative that we keep our database updated by listening to and solving the needs of each patient. The CQI activities can be achieved only by full commitment of the hospital top management supported by related personal.

• Research in Community and Public Health Nursing
• /
• v.11 no.2
• /
• pp.358-372
• /
• 2000

The purpose of this study was to describe the way of life (such as smoking habits, alcohol consumption, exercise, duration of sleep, eating habits etc.), physical. psychological and overall health complaints and to identify the relationship between the way of life and health complaints of the nursing students. Data was collected with the self-administered OMI( Okayama Medical Index Health Questionnaire, devised Cornell Medical Index) from 766 nursing students and was analyzed. For data analysis, descriptive statistics and an ANOVA with an SPSS/PC+ program were used. The results were as follows: 1. The mean age of subjects was 21.0557(2.7618) years old in their 1st, 2nd, 3rd and 4th year-classes of nursing departments and college students in 4 regions of Korea. 62.1% of subjects were of the proper body weight, 2.0% were overweight, and 28.3% were underweight. Most subjects did not have a past history of disease, but 1.8% of subjects had experienced a blood transfusion. 2. 28.3% of the subjects had averaged 7 hours of sleep, 98.5% were nonsmokers, 91.2% were nondrinkers, 74.7% of subjects had milk intake sometimes, 53.7% of the subjects had an average salt intake, 49.6% of the subjects usually had a green vegetable intake, 45.4% of the subjects sometimes had fatty food intake, 64.8% of the subjects had good taste, 29.5% of the subjects enjoyed physical exercise. 3. The highest percentages of 'yes' among physical. psychological and overall health complaints were observed in the question 'Do you have gastric pain?'(60.2%), 'Are you confused of disorderly?' (37.2%), 'Physical body was burdensome and fatigued.'(57.3%). 4. The total O.M.I. score ranged from 1 to 89 with an average of 22.91(SD=12.10). A statistically significant difference was observed for the physical. psychological complaints for alcohol consumption. and for the psychological complaints for salt and fatty food intake. These conclusions should provide grounds for future studies of strategies for health promoting lifestyle for nursing students and their health concerns. Further research is required to investigate the life environmental and psychological factors affecting the way of life for nursing students and their health status, to analyze the health behavior of nursing students related with their culture and consciousness. Also epidemiologic research methodology, such as prospective cohort study should be considered to explore the performing process of nursing student's health behavior related with the occurrence of diseases.

• Journal of Environmental Science International
• /
• v.4 no.5
• /
• pp.131-131
• /
• 1995

The health symptoms assessment and urinary hippuric acid excretions of workers exposed to toluene occupationally in shoes workshops were investigated by the Questionnaire and the field monitoring. Based on the results, the acute health symptoms of workers exposed to toluene by questionnaire were fatigue(58.7%), irritation of the eyes, nose and throat(57.2%), and skin dryness(43.3%). And the complaints about workshop environment are odor, dust and noise. The mean values of urinary hippuric acid excretions in m식e and female were 1.08 $pm$ 0.50 g/l, 1.59 ± 1.27 g/l in total workers, espectively.

• Journal of agricultural medicine and community health
• /
• v.18 no.2
• /
• pp.153-160
• /
• 1993

Health complaints among vinylhouse workers in Sungjoo county, Kyungpook province led to the investigation of heavy metal levels of air, soil and humans as well as physical conditions of the vinylhouse. The average temperature and humidity inside the vinylhouse were 8 higher and 10% point lower, respectively, as compared to the outside. While discomfort index(D. I.) outside was pleasant level(69.2), D. I. inside was 82 at which point 100% of people feels discomfort. Cadmium concentration of soils inside the vinylhouse(0.116 mg/kg) was 1.8 times higher than the soils outside. Arsenic concentration of soils inside the vinylhouse(4.882 mg/kg) was only slightly higher than the soils outside(4.182 ng/kg). However, both heavy metal concentrations detected in soils inside or outside the vinylhouse were within the normal range. Analysis of 10 air samples taken inside the vinylhouse showed that only one sample had a cadmium concentration above the detectable level and the rest of samples were below the detectable levels. While there were no difference of arsenic concentrations in urine between male and female, cadmium concentrations in urine samples of female (3.31 ug/l) was slightly higher than male(2.38 ug/l). Age-dependent increases of cadmium concentrations in urine samples were also observed. However, there was no concentration difference of these heavy metals in urine between vinylhouse workers and non-vinylhouse workers. Urine concentrations of cadmium and arsenic detected from vinylhouse workers or non-vinylhouse workers were within the normal range. The present study represents a first attempt to evaluate physical and environmental risk factors of the vinylhouse affecting the vinylhouse farmer's health. The study revealed that, while physical conditions of the vinylhouse such as temperature and humidity are the possible factors associated with the farmer's complaints, environmental contamination as judged from heavy metal levels in soil, air and humans is not a risk factor contributing to the vinylhouse farmer's health problem.

• Advances in environmental research
• /
• v.1 no.4
• /
• pp.277-288
• /
• 2012

This study investigated exposure to air pollutants in rooms in low-income houses at Shomolu (R1), Mafoluku (R2) and Mushin (R3) in Lagos state. The concentrations of most measured exceeded limits of Illinois Department of Public Health (IDPH) for indoor air quality. Air quality index (AQI) in rooms studied was unhealthy for sensitive people in terms of CO, unhealthy in terms of $SO_2$ and very unhealthy in terms of $NO_2$ while moderate air quality was obtained in terms of $PM_{10}$ in most rooms. High concentrations of carbontetrachloride, formaldehyde and xylene measured could have been responsible for some of the health complaints of the occupants. Factor analysis shows that cooking with kerosene, use of gasoline generator and insecticide were the major contributors to indoor air pollution in these rooms. Therefore, there is need to urgently tackle poverty as all affected by these pollutants were poor who live in substandard houses without kitchens.

• Journal of Environmental Impact Assessment
• /
• v.14 no.4
• /
• pp.217-225
• /
• 2005

In apartment buildings, floor-impact sound has bean regarded as the major source which induces complaints from residents. It is mainly due to the use of light-weight structures. The vibration produced by impact on one part of an apartment building would travel as far as the other parts of structure with a little alleviation. As a result, the impact sound from upstairs has been regarded as a main source of noise causing discontentment among occupants. This study was carried out to measure the floor-impact sound levels and evaluate the insulation performance of floor-impact sound for nine apartment buildings. The floor-impact sound levels were measured for twenty-five On-dol floor structures and various factors which influence the floor-impact sound were analyzed.

• Journal of Environmental Science International
• /
• v.14 no.2
• /
• pp.209-214
• /
• 2005

Draft is defined as an unwanted local cooling of the human body caused by air movement. It is a serious problem in many ventilated or air conditioned buildings. Often draft complaints occur although measured velocities in the occupied zone maybe lower than prescribed in existing standards. Purpose of this study is to clarify the evaluation of thermal comfort based on temperature and air velocity in winter. Experiments were performed in an environmental chamber in winter. Indoor temperature and air velocity was artificially controlled. The experiments were performed to evaluate temperature conditions and air velocity conditions by physiological and psychological responses of human. According to physiological responses and psychological responses, it was clear that the optimum air velocity is about 0.15 m/s and 0.30 m/s.