• 한국IT서비스학회지
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• 제22권5호
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• pp.17-30
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• 2023

A company's sustainable growth is a very important goal, and for this purpose, the company's business model is changing into a convergence of products and services. The purpose of PS-Offering is to maintain a long-term relationship with customers, and customer experience management is necessary for this. This study presents a service design methodology that can support customer experience management of the PS-Offering business model. The experience management portfolio analysis methodology consists of four steps: 1. Deriving service encounter through customer journey maps; 2. Identify the service structure of each service encounter in three forms (FFC, FSC, FSE). 3. Analyze the customer's emotional variables, that is, customer experience, at each service encounter, Finally, 4. After plotting the level of customer experience at the service encounter, the analysis is conducted with a customer experience management portfolio that seeks future strategic plans for this. The methodology presented in this study will help in the service design of the service encounter unit centered on customer experience. And it will improve the financial performance of the company by raising the service level of the business model.

• 한국국방경영분석학회지
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• 제35권2호
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• pp.77-86
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• 2009

접촉확률그래프는 한 대의 차량이 지뢰지대를 임의로 통과할 때 한 발의 지뢰가 폭발될 수 있는 확률을 측정한 그래프이다. 이 지뢰지대 밀도별 접촉확률 그래프는 한국 및 미(美) 육군의 야전교범에 제시되어 있으나 실 기동에 의한 데이터인지 워게임에 의한 결과치 인지 근거가 없는 실정이다. 본 논문에서는 신뢰할 만한 자료로서 근거가 없는 접촉확률 그래프를 컴퓨터 프로그램으로 절차식 모델을 구축하여 증명한다. 구축한 프로그램으로 산출된 결과치는 접촉확률그래프에 제시된 값과 거의 유사하게 나타낸다. 따라서 본 연구에서 제시한 절차식 모델은 모델링이 요구하는 타당성 및 모델자체의 검증에 있어 충분한 조건을 갖추었으며 다수 차량의 접촉확률을 계산하는데 있어서 매우 유용하다.

• Journal of Forest and Environmental Science
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• 제33권3호
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• pp.239-242
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• 2017

Although camera traps have been widely used to understand the abundance of wildlife in recent decades, the effort has been restricted to small sub-set of wildlife which can mark-and-recapture. The Random Encounter Model shows an alternative approach to estimate the absolute abundance from camera trap detection rate for any animals without the need for individual recognition. Our study aims to examine the feasibility and validity of the Random Encounter Model for the density estimation of endangered leopard cats (Prionailurus bengalensis) in Maekdo riparian park, Busan, South Korea. According to the model, the estimated leopard cat density was $1.76km^{-2}$ (CI 95%, 0.74-3.49), which indicated 2.46 leopard cats in $1.4km^2$ of our study area. This estimate was not statistically different from the previous leopard cat population count ($2.33{\pm}0.58$) in the same area. As follows, our research demonstrated the application and usefulness of the Random Encounter Model in density estimation of unmarked wildlife which helps to manage and protect the target species with a better understanding of their status.

• 한국식생활문화학회지
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• 제25권4호
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• pp.456-465
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• 2010

The purpose of this study was to understand the interrelationships between customers' perception of service encounter elements, customers' emotional response and customer satisfaction in a family restaurant. Based on a total of 408 samples, this study reviewed the reliability and fitness of the research model and verified a total of 4 hypotheses using the Amos program. The hypothesized relationships of the model were tested simultaneously using a structural equation model (SEM). The proposed model provided an adequate fit to the data, ${\chi}^2$=821.151 (df=333), CMIN/df 2.466, GFI .878, NFI .927, IFI .955, TLI .949, CFI .955, RMSEA .060. The results showed that human factor ($\beta$=.426) and physical factor ($\beta$=.266) as service encounter elements in family restaurants were indicated to have a positive (+) influence on customers' positive emotion. For influence of customers' negative emotion, human factor ($\beta$=-.157) was surveyed to have a negative (-) influence. Also, customers' positive emotion ($\beta$=.716) and negative emotion ($\beta$=-.081) had significant effects on customer satisfaction. Limitations and future research directions are also discussed.

• 한국시뮬레이션학회논문지
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• 제22권2호
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• pp.11-19
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• 2013

본 논문에서는 전장 환경 요소 및 플랫폼 모델 간 상호 교환 정보를 통합하여 관리하는 전투 공간 모델(Battle Space Model)을 제안한다. 전투 공간 모델은 전장의 지형 정보와 환경 요소를 저장하는 Geographic Information System(GIS) Model, 플랫폼 모델 간 상호 교환 정보에 전장 환경 요소의 영향을 고려하는 Propagator Model, 플랫폼 모델 간 상호 교환 정보를 저장하는 Logger Model, 그리고 플랫폼 모델 간의 상호 작용(encounter) 시점을 예측하고 상호 작용 시점까지 시간을 건너뛰는 Spatial Encounter Predictor(SEP) Model로 구성된다. 또한 이산 사건 및 이산 시간 혼합형 시뮬레이션 모델 구조로 구성되어 있는 플랫폼 모델과 추가 작업 없이 직접 연결하기 위해, 전투 공간 모델 또한 이산 사건 및 이산 시간 혼합형 시뮬레이션 모델 구조로 구성하였다. 본 연구에서는 전투 공간 모델을 적용하여 수중운동체 교전 시뮬레이션을 수행하였다. 이를 통해 플랫폼 모델 각자가 반영하던 전장 환경 요소를 전투 공간 모델이 일괄적으로 반영함으로써 플랫폼 모델 개발을 단순화 할 수 있었다. 또한 각 플랫폼 모델은 다른 플랫폼 모델과의 정보 교환을 고려하지 않고 전투 공간 모델과의 정보 교환만을 고려하면 되므로, 플랫폼 모델을 중립적으로 구성할 수 있었다.

• 한국관광식음료학회지:관광식음료경영연구
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• 제17권1호
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• pp.21-40
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• 2006

This researches aimed to find out the influence of Attribution making Image of hotel on Brand Loyalty at the Service Encounter. To achieve its goal, variables corresponding to the actual circumstances of hotels have been sampled on the basis of documentary studies. In addition, the research model, hypothesis, range of the research, and samples were selected and set up. Bellow Theoretical Results show us how effectively hotel's Image properties attributed at the Service Encounter can affect in making the Image of hotel positively and form the higher Brand Loyalty. Brand Loyalty can not be established at a time. Hotel's marketer will have to trace every single change of Band Loyalty through Marketing Research and Maintain a dominant position through a continuous relationship with guests.

• 한국경영과학회지
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• 제29권4호
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• pp.95-116
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• 2004

This study will attempt to build an integrated model of the customer satisfaction process with service encounter in a comprehensive point of view including the expectancy-disconfirmation theory, justice theory, and attribution theory. In addition, this study will attempt to examine the influence of service failure-related variables and service recovery-related variables on customer satisfaction in the airline firms' service failure and recovery situation. The results showed that the higher the controllability and severity of the failure, the more positive influence on expectancy of recovery and more negative influence on the recovery satisfaction increased. They also showed that the higher procedural recovery efforts and distributive/interactional recovery efforts, the more positive influence on perceived recovery performance and recovery satisfaction also increased. It was found that the recovery satisfaction with service encounter depended on the extent to which the customer's perception of recovery efforts confirmed the expectancy of recovery. Also it was found that perceived recovery performance has an effect on recovery satisfaction through the mediation of recovery disconfirmation indirectly as well as directly.

• KIEAE Journal
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• 제5권1호
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• pp.35-42
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• 2005

The primary concerns of recreation plan are to provide visitors with quality of recreational experience and to protect of recreation resources. The quality of recreational experience is often defined in terms of social carrying capacity. The carrying capacity is revealed as perceived crowding. In this respects, measuring perceived crowding is useful tool of social carrying capacity determination. This study is to test the structural equation model that includes variables affecting perceived crowding. Through an on-site questionnaire survey, 467 visitors on Naejangsan national park were collected. The results of the study are follows. The encounter level on facility area is higher evaluated as crowding factor than other area in the park. It can be concluded that visitor perceived crowding when facility area situates high density use level rather than other areas expose high density use level. In the path analysis, the input variables(attitude, experience, encounter level) on the structural equation model affect significantly on perceived crowding. Especially, the attitude on the park management polocy is the most affecting factor on perceived crowding.

• 한국식생활문화학회지
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• 제26권6호
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• pp.641-648
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• 2011

The two purposes of this study were to understand service encounters in Korean restaurants by foreigners living in Korea and to examine the effect of service encounters on the customer's emotion feelings, customer satisfaction, and behavioral intention. Based on the reactions of a total of 614 foreigners obtained by empirical research, this study reviews the reliability and fitness of the research model, and verifies a total of 4 hypotheses using the Amos program. The hypothesized relationships in the model were tested simultaneously using a structural equation model (SEM). The proposed model provided an adequate fit to the data: ${\chi}^2$ 683.466 (df=216), CMIN/df 3.164, RMR 0.095, GFI 0.911, AGFI 0.886, NFI 0.933, CFI 0.953, and RMSEA 0.059. As a result of empirical analysis, the physical environment, interactions with employees, and interactions with other customers were quantified as service encounter factors in Korean restaurants. These factors were indicated to have an influence on customer's emotion feelings. Also, customer's emotion feelings had a positive influence on customer satisfaction and behavioral intent. Limitations and future research are also discussed.

• 한국항행학회논문지
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• 제19권4호
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• pp.288-298
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• 2015

무인기 상용화를 위해서는 유인기 수준의 안전성을 확보할 수 있는 공중 및 지상 의 충돌경보 및 회피시스템 (sense and avoid or SAA) 개발과 검증이 필요하다. SAA 검증을 위한 비행시험은 높은 시험비용과 사고위험 때문에 많은 시험사례(test case)를 검토하기 어려우므로 시뮬레이션 시험으로 보완하는 것이 필수적이다. SAA 시뮬레이션 시험을 위해 flight simulator, Matlab/Simulink 시뮬레이터와 항전장비 시뮬레이션 모델들이 서로 연동하는 통합 무인기 시뮬레이션 환경을 구축하였다. 사례연구로서 TCAS 충돌경보 simulink 모델을 개발하고 Flight Gear와 연동하여 통합 무인기 시뮬레이션 환경을 구축하였고 이를 encounter model을 이용하여 검증하였다. 통합 무인기 시뮬레이션 환경을 활용하면 항전장비 개발주기의 개념설계 단계부터 부품 및 시스템의 성능/신뢰성 분석을 시작할 수 있다.