• Proceedings of the Korean DIstribution Association Conference
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• 2001.02a
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• pp.67-101
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• 2001

As the quality movement is beginning to take shape in the service sector, the shift to a quality focus becomes essential to the competitive survival of service business. The purpose of this paper is to analyze the effect of interaction between customer and service provider on perceived service value in service encounter using service delivery model, which is based on two key factors such as customer participation and service provider's control. Support is found for a number of the hypothesized structural relations. Some implications for service marketing practice are discussed briefly.

• Journal of Distribution Research
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• v.5 no.2
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• pp.20-48
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• 2001

As the quality movement is beginning to take shape in the service sector, the shift to a quality focus becomes essential to the competitive survival of service business. The purpose of this paper is to analyze the effect of interaction between customer and service provider on perceived service value in service encounter using service delivery model, which is based on two key factors such as customer participation and service provider's control. Support is found for a number of the hypothesized structural relations. Some implications for service marketing practice are discussed briefly.

• Korean Journal of Environment and Ecology
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• v.23 no.4
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• pp.309-316
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• 2009

The usefulness of media representations for assessing normative standards depends in part on how accurately media reflect "on-the-ground" resource conditions. This study compared encounter standards based on still and moving pictures to assess movement effects. The study location was the Jungmoeri area of Mudeungsan Provincial Park (MPP) in Korea. A total of 50 college students participated in a laboratory experiment where they evaluated still and moving pictures constructed using Photoshop and Flash computer programs. For the maximum acceptable number (MAN), however, there was no significant difference of ratings between still and moving pictures, and the overall encounter norm curves were nearly identical. There were some "method findings" for ordering effects and percent of people moving, but for a resource manager developing standards there was no advantage to the more complex logistics of using moving pictures to assess this particular impact. The trade-offs of using more sophisticated media are discussed, and more research is needed to further explore factors such as movement of sound in evaluation of other resource conditions.

• Management & Information Systems Review
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• v.31 no.4
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• pp.445-467
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• 2012

Service is delivered to customers through interactions between service personnel and customer that will influence encounter outcomes. During service encounter, physical, psychological, emotional elements will be put into the service delivery. Thus, the purpose of this paper was to understand the rapport in hospitality & service encounter and examine the relationship between service provider's interaction, customer's participation and relationship belief. The research findings indicated that service provider's interaction and customer's participation were positively related to rapport. Furthermore, rapport which a customer feels from employee was found to contribute greatly to successful relationship beliefs with customers.

• The Journal of Industrial Distribution & Business
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• v.8 no.5
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• pp.95-109
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• 2017

Purpose - The purpose of this study is to classify the quality factors of coffee shop customers with the service quality based on the SERVQUAL, selection attributes, and service qualities used in previous studies. The path structure of coffee shops' quality factors → customer satisfaction → trust → behavioral intention was analyzed in order to confirm the system of coffee shops' quality factors. Research design, data, and methodology - The survey of was conducted with college students of Kangwon University. A total of 250 questionnaires were distributed, with 232 collected. Of them, Excluding 36 respondents' because of incomplete answers and missing values, 196 responses were used in the final analysis. Empirical analysis was made through factor analysis, correlation analysis, multiple regression analysis, simple regression analysis and mediating regression analysis by using Statistics Package SPSS 19.0. Results - The results are as follows: Firstly, coffee shops' quality factors were classified into seven categories like service encounter quality, product quality, cleanliness, overall interior, purchase quality, convenience, and aesthetics. Secondly, service encounter quality, product quality, purchase quality, and aesthetics had a positive effect on customer satisfaction, respectively. Thirdly, it showed that service encounter quality, product quality, overall interior, purchase quality, and aesthetics had a positive effect on trust, respectively. Fourthly, customer satisfaction had a positive effect on behavioral intention. Lastly, after verifying the effect relations of trust between customer satisfaction about coffee shop and behavioral intention, customer satisfaction has a positive effect on trust and trust has a positive effect on behavioral intention. On the other hand, trust did not have a mediating effect between customer satisfaction and behavioral intention. But, cleanliness, convenience, and overall interior did not have a positive effect on customer satisfaction. Conclusions - Coffee shop consumers put importance on price, discount systems, taste, and freshness, but more on courteous and kind services of coffee shop staff or comfortable and calming atmosphere of inner space. Thereby, coffee shop marketers need to take factors like service encounter quality and aesthetics into more consideration. In addition, customer satisfaction has an effect on trust, while trust on behavioral intention, even though trust is not mediated between customer satisfaction and behavior intention.

• Proceedings of the PSK Conference
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• 2002.10a
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• pp.147-148
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• 2002

Streptococcus pneumoniae, Haemophilus influenzae and Neisseria meningitidis are encapsulated bacteria which encounter the respiratory mucosa and cause nasopharyngeal carriage that may lead to mild mucosal infections or severe invasive disease. (omitted)

• Proceedings of the KSPS conference
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• 2007.05a
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• pp.87-90
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• 2007

We encounter new cant in these days. The cant is classified as 'variation cant' which is used in the communication language. Therefore, this Study will focus on the aspects and the actual conditions of the cant in communication language.

• Journal of the Korean Mathematical Society
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• v.31 no.3
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• pp.457-466
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• 1994

When we study complex analysis, we often encounter multi-valued functions. Provably the best known example would be $\sqrt{z}$, which has a singularity at the oritgin. In general, let $\Omega_1 and \Omega_2$ be domains in C, and let $\Gamma$ be a subvariety of $\Omega_1 \times \Omega_2$.

• The Korean Nurse
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• v.18 no.4 s.102
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• pp.64-75
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• 1979

It is natural for parents to expect to see their children grow up healthy and become a productively contributing members of the future society. Unfortunately some parents end up with handicapped children and encounter a great deal of conflicts and burden

• Journal of Navigation and Port Research
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• v.30 no.10 s.116
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• pp.779-785
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• 2006

From a point of view of suggesting the method to avoid ship's collision, the speed of ships has to be considered sufficiently according to encounter angle of ships. But the new safe-guard ring of ship's collision avoidance support model in the close quarters is established assuming that the ratio of own ship' speed to a target ship's speed is less than about 1.7. Therefore in this paper, as doing a study concerned with the establishment of safe-guard ring reflected the encounter angle and the speed of ships, we will propose the new model of ship collision avoidance for safe maneuver of ship's collision avoidance.