• 한국유통학회지:유통연구
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• 제16권4호
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• pp.95-127
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• 2011

본 연구는 미국의 유통 관리자들을 대상으로 그들의 개인적인 특성 요인과 감정 관련 변수들이 일곱 가지 영역으로 분류된 직업 만족도 (관리, 직무, 회사 정책, 승진, 급여, 동료, 고객)에 미치는 영향을 분석하였다. 분석 결과 고객과의 직접 대면이 많은 업무의 특성을 지닌 유통산업에서는 고객 접점에 있는 직원 뿐 아니라 관리자들에게도 감정 소진이 개인적 특성에 따라 차이가 없이 공통적으로 나타났으며 이러한 감정의 소진은 직업 만족도의 7 가지 영역에 모두 부정적인 영향을 끼치고 있음을 확인하였다, 또한 개인적 특성이 감정 필요에, 감정 소진이나 감정 필요가 직업 만족에 미치는 영향은 각기 다르게 나타났다. 본 연구는 서비스 접점 위치에 있는 직원들을 대상으로 연구한 기존의 연구들과는 달리 유통 서비스 산업의 관리자들을 대상으로 실증 분석을 수행하였고 개인적인 특성을 세 종류로 분류하여 분석하였을 뿐 아니라, 직업 만족도 역시 7 가지 구성 요소로 분류하여 분석하였다는 점에서 선행 연구들과 차별화 된다. 본 연구의 결과는 날로 서비스 경쟁이 치열해져 가고 있는 유통 기업들이 서비스 경영의 핵심 요소인 내부 고객을 만족시킬 수 있는 효과적인 내부 마케팅 방안을 마련하는데 기여할 수 있을 것이다. 또한 유통 업체들은 본 연구를 바탕으로 개인의 특성에 따른 맞춤형 관리를 통하여 관리자들의 감정 필요나 소진을 효과적으로 감소시킬 수 있을 것이다. 연구의 한계점과 향후 연구 방향도 논의되었다.

• 한국산학기술학회논문지
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• 제17권10호
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• pp.548-553
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• 2016

본 연구는 인사관리의 운영방식이 기업의 성과에 미치는 영향을 분석하였다. 첫째, 인사관리의 일차적인 목표, 인재선발방식, 인사관리의 운영방향은 거의 모든 성과변수에 영향을 미쳤다. 즉, 인사관리의 일차적인 목표를 고정적인 인건비 절감보다는 근로자의 애사심 고취에 둘수록, 단기고용의 외부충원보다는 장기고용의 내부육성방식을 선호할수록, 단기적 성과 향상보다는 장기적 관점에서의 근로자 육성 개발에 무게를 둘수록 노동생산성, 제품 및 서비스의 질과 혁신성, 근로자 주도 혁신활동, 이직률 감소, 노사관계에 긍정적인 영향을 미쳤다. 한편, 인사관리의 일차적인 목표와 인재선발방식은 재무적 성과에도 긍정적인 영향을 미쳤으나, 인사관리 운영방향은 재무적 성과에는 유의한 영향을 미치지 못했다. 둘째, 주 활용근로자 유형은 제품 및 서비스의 질과 노사관계에 영향을 미쳤다. 즉, 비정규직보다 정규직 근로자를 활용하려는 노력은 제품 및 서비스의 질과 노사관계에 긍정적인 영향을 미쳤다. 셋째, 인사관리의 운영 단위는 제품 및 서비스의 혁신 정도에 영향을 미쳤다. 즉, 인사관리의 운영 단위를 팀워크보다는 개인의 업적/성과에 둘수록 제품 및 서비스의 혁신 정도에 긍정적인 영향을 미쳤다. 본 연구는 대규모 패널 데이터 분석으로 인사관리의 운영방식이 기업의 재무적 또는 비재무적 성과에 어떠한 영향을 미치는지 그 효과를 구체적으로 검증한 데 의미가 있다.

• 동아시아경상학회지
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• 제1권1호
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• pp.1-7
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• 2013

Purpose: Organizational justice is not considered as objective variable, but considerably, it is the employee's perceptions about an organization. Since the last four decades, researchers endorsed the significant importance of organizational justice on motivation and work behaviours like turnover intentions, trust, motivation, organizational commitment, job satisfaction, in-role and organizational citizenship behaviour. Accordingly, scant literature is available on procedural justice - organizational citizenship behaviour via mediating role of leader-member exchange (LMX) in higher education context especially in Asian countries like Pakistan. Research Design, Data and Methodology: Cross - sectional study design was used and data was collected from the 452 permanent and contractual teaching faculty serving in different positions at private and public sector degree awarding institutes / universities accredited by Higher Education Commission (HEC) of Pakistan. Mediated regression analysis, as proposed by Baron and Kenny (1986), was employed to address the research hypothesis. Results: Results showed that procedural justice and LMX was positively impacted on OCB and LMX also fully mediates the relationship of procedural justice and organizational citizenship behaviour (OCB). Conclusion: The result indicated that LMX fully mediates the relationship of procedural justice and organizational citizenship behaviour.

• 한국주거학회논문집
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• 제23권2호
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• pp.79-87
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• 2012

The purpose of this study was to offer improvements, by deriving practical problems and suggesting ways to improve more realistic solutions in the multi-family housing management industry. This study is conducted in two ways. First, it was performed by reviewing related previous studies and clarifying major issues in the multi-family housing management. Second, it was performed by a questionnaire survey method, focused on the worker's opinions for that matters. The respondents work in an apartment in Seoul and the metropolitan area. A questionnaire distributed via e-mail, and then were collected. And questionnaire did not respond were excluded from the analysis. Finding were as follows -; first, it was possible to clarify four types regarding major issues in the multi-family housing management such as 'management system', 'housing management market conditions', 'management consciousness of resident', 'management performances'. Second, it was found that the competition was fierce in the same kind. And it was quite a high turnover rate of workers because of poor working conditions. Third, the most hard part was that the employee welfare was not good at work.

• 대한영양사협회학술지
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• 제16권4호
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• pp.318-331
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• 2010

The objectives of this study were to investigate the status of accidents and to assess hazards in institutional foodservices in the Changwon and Masan areas. A survey was conducted from February 1 to March 31, 2009 using questionnaires, and 142 dietitians participated. The dietitians' perception of accident risks in workplace averaged 3.11 points. Forty-five percent of the respondents responded that accidents had occurred more than once between 2006 and 2008. In addition, 28.2% of the respondents experienced employee absences or turnover due to accidents during Year 2008. 'Musculoskelectal injuries or disorders (65.5%)', 'slips or falls (64.8%)', 'burns (57.7%)', and 'cuts and punctures (48.6%)' were the predominant accidents in foodservice. 'Knives (76 points)', 'steam kettles (41 points)', 'vegetable cutters (34 points)' and 'turn kettles (26 points)' were the equipment with severe accidents, such as burns or cut injuries. Among foodservice processes, 'carpal tunnel syndrome while washing (2.83 points)', 'burned by frying oil (2.64 points)', 'cut by sharp tools (2.55 points)', 'musculoskelectal injury by moving heavy weight food materials (2.41 points)', and 'injury by slipping on wet workplace floors and trenches (2.19 points)' were the most frequently occurring accidents at foodservice sites. To prevent safety accidents, dietitians' perceptions of safety supervision should be improved, and therefore, it is necessary they receive safety education.

• 경영과학
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• 제19권1호
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• pp.75-88
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• 2002

In recent years, it Is necessary to develop an alternative measure, the time efficiency of management activities, as a more measurable and operational tool Instead of traditional accounting measures such as inventories turnover. Therefore the concept of throughput time has got much attention as useful tool for controlling time based management. The purpose of this paper is to investigate the usefulness and adaptability of throughput time. The sample consists of 212 non-banking firms listed on the Korean Stock Exchange. The test Period were 10 years(1989-1998). The regression analysis for this study was performed using the cross-sectional data for the sample, and it was also performed for each Industry. The results show that net Income to tonal assets and labor productivity (value added Per employee) variables in the model was signiflcantly associated with throughput time. On the other hand, the relationship between throughput time and logistics cost to sales do largely not have statistical significance. Especially, it is found that the relationship do not have significance or negative response in food & beverage industry and wholesale & retail industry. In summary, the results show that the measure of throughput time can be an effective managerial Indicator for time based competition and management.

• The Journal of Asian Finance, Economics and Business
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• 제7권5호
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• pp.237-248
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• 2020

The purpose of this study is to investigate and reconfirm the research instruments and variables that have been developed by prior study and built new concepts from empirical research results. Besides analyzing the essential role of fundamental, rational, and psychology aspects to increase employee's intention to stay in a company, which is useful for the development of human resource development strategies for millennial workers in the future. A total of 438 non-student male respondents aged 23-36 years, with unmarried status and not working in the SOE sector or as a civil servant, were surveyed with questionnaires. The study was conducted in Makassar, Indonesia. Data collection uses a survey with the second-order model approach and regression with control variables. The findings of this study suggest the existence of an inter-relationship between fundamental, rational and psychological aspects. They are inseparable and have a positive and significant influence. Broadly speaking, the link between fundamental, psychology and rational aspects states that the decision for millennial male workers to stay in the company will depend on whether the company has a good image and reputation, the level of attention the organization pays to career development, is competent, and applies regulations and rules with flexibility.

• 패션비즈니스
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• 제17권6호
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• pp.1-17
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• 2013

This study was carried out after the author experienced different personalities according to blood type over many years and thus have attempted to find out the relationships between blood type and each occupation in the industry. This study aims to analyze employees in the beauty industry (hair design, skin care, nail art and makeup) in Seoul with regard to their blood types. The significance of this study is to provide baseline data for entrants and managers in the beauty industry in order to help them choose the right occupation and reduce turnover rates through analyzing employee personalities by blood type. Research topics include the following: first, to understand the characteristics of employees in the beauty industry; and second, to find out the relationships between blood types and types of professions. After conducting an inquiry into the relationships between blood type and profession in the industry, a significant portion of skin care (49.3%) and nail art (43.8%) professionals was blood type A; nail artists (43.8%), type AB; hair designers (54.7%), type B; and makeup artists (50.0%) and hair designers (29.2%), type O. In conclusion, these results reflect the personalities of people within the beauty industry by blood type. Skin care and nail art shops are quiet environments, whereas hair salons are relatively louder with contemporary music along with the sounds of various equipment.

• 한국치위생학회지
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• 제18권6호
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• pp.863-878
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• 2018

Objectives: The purpose of the study was to investigate the regional distribution and working environment of clinical dental hygienists in Korea. Methods: From 2015 to October 2016, a questionnaire was completed by 5,708 participants and the data were analyzed. Results: The region with the largest increase in clinical dental hygienist employees compared to graduates is Seoul. More than 50.0% of clinical dental hygienists working for less than 1.8 million won in the payroll period of 4-6 years were working in the Gwangju Jeonnam, Jeonbuk, and Gangwon regions. In addition, incentives and bonuses were rarely provided by localities and agencies. Although 43.4% provided both parental leave and maternity leave. Conclusions: In order to solve the fundamental problem of inter-regional movement and employee turnover rate of clinical dental hygienists, as well as address the regional imbalance in labor supply and demand, efforts should be made for institutional improvement to strengthen management and implementation.

• Asia pacific journal of information systems
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• 제33권4호
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• pp.1171-1187
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• 2023

This study explores how an organization has successfully implemented ML-supported HR services to resolve high employee turnover problems in the IT sector. The empirical setting of the research is where contradicting institutional logics exist among technical, HR, and business groups regarding the ML model development and use of the model predictions in HR services. Institutional framework is used to identify the roles of organizational actors and the legitimacy structures in the organizational environments that can shape or constrain the ML led organizational changes. In institutional theories, technology adoption and organizational change are not only constrained by organizational context, but also fostered through organizational actors' roles and efforts to increase the legitimacy for the change. This research found that when multiple contradicting institutional logics exist, legitimizing the establishment of an enabling environment for multiple logics to reconcile and for the project to move forward is critical. Industry-wide conditions, previous experiences with the pilot ML project, forming a TFT with clearly defined roles and responsibilities, and relevant KPIs are found to legitimize the HR team and the business division to collaborate with the technical personnel to launch ML-supported HR services.