• Korean Journal of Occupational Health Nursing
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• v.6 no.1
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• pp.14-22
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• 1997

This study was designed to determine anxiety factors and levels of anxiety of foreign industrial workers. One hundred and seventy five workers were researched who were working in Guro Working Complex, Ansan City and Sungnam City Working Complex asking 60 questionnaires from Feb. 25, 1996 to April 12, 1996. The results were as follows ; 1. The 30.3% of foreign workers were from Nepal, 17.7% from Bangladesh, 10.9% from SriLanka, 14. 9% from Philippines, 1.1% from Ghana. 80% of foreign workers were male, 11.1% were single and most of them were in the age from 25 to 34. 37.1% of foreign workers had not lived in Korea less than 12 months, 58.8% graduated from college, 33.7% from high school, and more than half lived in a dormitory. 2. On the anxiety level related to subject workers' general characteristics, the anxiety level from Nepal recorded the highest point 2.70 statistically showing a significant difference(p=0.0003). On the physical anxiety level, the workers from Nepal recorded a significantly low point comparing with Jamaica, Burma, Vietnam and Nigeria(p=0.01). 3. Emotional anxiety level marked the highest on the workers living as a tenant comparing with the workers in dormitory. 4. On anxiety factors, the emotional anxiety recoded the highest, the social anxiety and the somatic anxiety. 5. On the relation between the anxiety factor, the somatic anxiety factor had a relation with emotional, environmental, and occupational factors and on the other relation between the anxiety factor and emotional factor had a relation with environmental, social, cultural factors. Moreover, the environmental factor had a relation with the cultural factor, social factor had a relation with the cultural factor, and cultural factor was related to the occupational factor.

• Korean Journal of Occupational Health Nursing
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• v.8 no.2
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• pp.212-220
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• 1999

This study was designed to determine anxiety factors and levels of anxiety of foreign industrial workers. One hundred and seventy five workers were researched who were working in Guro Working Complex, Ansan City and Sungnam City Working Complex asking 60 questionnaires from Feb. 25, 1996 to April 12, 1996. The results were as follows ; 1. The 30.3% of foreign workers were from Nepal. 17.7% from Bangladesh 10.9% from Srilanka, 14.9% from Philippines, 1.1% from Ghana. 80% of foreign workers were male, 77.7% were single and most of then were in the age from 25 to 34. 37.1% of foreign workers had not lived in Korea less than 12 months, 58.8% graduated from college, 33.7% from highschool, and more than half lived in a dormitory. 2. On the anxiety level related to subject workers' general characteristics, the workers level from Nepal recorded the highest point 2.70 statistically showing a significant difference(P=0.0003). On the physical anxiety level, the workers from Nepal recorded a significantly low point comparing with Jamaica, Burma, Vietnam and Nigeria(P=0.01). 3. Emotional anxiety level marked the highest on the workers living as a tenant comparing with the workers in dormitory. 4. On anxiety factors, the emotional anxiety recoded the highest, the social anxiety and the somatic anxiety. 5. On the relation between the anxiety factor, the somatic anxiety factor had a relation with emotional, environmental, and occupational factors and on the other relation between the anxiety factor and emotional factor had a relation with environmental, social, cultural factors. Moreover, the environmental factor had a relation with the cultural factor, social factor had a relation with the cultural factor, and cultural factor was related to the occupational factor.

• Journal of Digital Convergence
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• v.18 no.5
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• pp.497-504
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• 2020

This study aims to examine the effects of emotional labor on burnout and to verify the mediative effect of job stress between emotional labor and burnout for educational welfare workers. To achieve these purpose, a survey was conducted on all 117 educational welfare workers working at elementary, middle and high schools in Gyoenggido. And then the results were analyzed by hierarchical regression and sobel test using SPSS 21.0 version. The results of study were as follow. First, emotional labor positively effects on burnout and job stress. Second, there is a mediative effect of job stress between emotional labor and burnout. Based on these results, practical implications were proposed to prevent and relieve burnout of educational welfare workers in terms of emotional labor and job stress.

• Journal of vocational education research
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• v.30 no.4
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• pp.129-141
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• 2011

The aim of this study was to investigate the influence of self efficacy, emotional labor, and social support on job center workers' psychological burnout. The data in the study were collected from 132 workers who work for job center in Busan, Ulsan, Gimhae, and Jinhae, and Self-Estimate Inventory, Emotional Labor Scale, Social Support Scale, and Maslach Burnout Inventory were used. Correlation analysis and multiple regression analysis were applied for data processing. The results of the study are as follows. First, the study found a correlation between job center workers' self efficacy and psychological burnout, with higher self efficacy being less burnout. This shows that self efficacy has an meaningful influence on job center workers' psychological burnout. Second, it also found a correlation between job center workers' emotional labor and psychological burnout, with higher emotional labor being more burnout. However, multiple regression analysis indicates that frequency of emotional display, attentiveness to required display rule, and emotional dissonance which are sub-factors of emotional labor have a negative influence on psychological burnout. Third, it found a correlation between job center workers' social support and psychological burnout, with higher social support being less burnout. Among sub-factors of social support, material support and evaluative support have a meaningful influence on psychological burnout statistically. Fourth, it showed that self efficacy has a high influence on psychological burnout. This research suggests to provide basic materials which are a great help to study job center worker's psychological burnout, and proposes to arrange various program for developing human resources of job center as a public employment organization.

• Journal of Distribution Science
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• v.14 no.1
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• pp.75-84
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• 2016

Purpose - In accordance with the recent changes in the management environment, leaders are required to have an ability of drawing and inducing potential of each worker. Coaching, as one of the strategies of human resources development, is drawing people's attention. This study aims to inquire about the mechanism of leader's coaching behavior which influences the attitude and behavior of workers. Firstly, this study intends to illustrate what kind of influences the leader's coaching behavior can give on organizational citizenship behavior and turnover intention of workers. Secondly, it plans to verify the mediating effect of authentic leadership in the relationship between leader's coaching behavior and organizational citizenship behavior and turnover intention of workers. Thirdly, it aims to prove the moderating effect of emotional intelligence in the relationship among leader's coaching behavior, organizational citizenship behavior and turnover intention of workers. Research design, data and methodology - In order to figure out how the leader's coaching behavior influences attitude of workers, authentic leadership is considered as mediating effect. As for a moderating effect, we have determined emotional intelligence which attracts attention in the recent studies on organizational behavior, so as to investigate the correlation among variables. As for study sample, it was targeted to 236 organizational members of distribution corporations whose leader's coaching behavior is required. For reaching the purpose of study, SPSS 20 was applied for the analysis. Results - The research findings can be summarized as follows: Firstly, leader's coaching behavior gives significant positive influences on organizational citizenship behavior. Moreover, leader's coaching behavior gives negative influences on turnover intention of organizational members. Secondly, the mediating effect of authentic leadership was proved in the relationship between leader's coaching behavior and attitude of workers. Based on the analysis, it turned out that authentic leadership doesn't give a mediating effect in the bilateral relationship. Lastly, the moderating effect of emotional intelligence was proved in terms of how the leader's coaching behavior influences the attitude of workers. The research result shows that the emotional intelligence influences towards the negative direction, in the correlation between coaching behavior and organizational citizenship behavior On the other hand, in the relationship with turnover intention, It was significant effect. Conclusions - Based on the research findings, we have intended to inquired about the mechanism of leader's coaching behavior which influences the attitude and behavior of workers. Furthermore, in the operational level, the following implications can be given: the importance of coaching activation in the operational level was confirmed, through inquiring into the influence of leader's coaching behavior on workers. Moreover, the importance of emotional intelligence, which has been steadily raised, was also confirmed. It is necessary for future study to carry out additional research on various factors of coaching which can influence the effectiveness of coaching, for instance, coaching process, coach's competency, characteristics of coaching customers, relationship with coaching customers and coaching system.

• Research in Community and Public Health Nursing
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• v.15 no.4
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• pp.566-576
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• 2004

Purpose: The study was to determine variables related to the depressive impact of emotional labor among workers. Method: 443 respondents were surveyed through the NIOSH generic job stress questionnaire from December 1st through December 30th, 1999. Results: 1. Employment type and job insecurity showed a significant relationship with developing depression, load and role ambiguity. 5. Intervention programs and effective communication networks are needed to help workers cope with their job stress in a positive manner. Conclusions: First, given the correlation between the frequency of avoiding tactics and depression levels, an intervention program is needed to help workers cope with their job stress in a positive manner, Lastly, because role ambiguity was one of the main causes of depression among workers who perform emotional labor, establishing an effective communication network is important to make communication flow within the workplace clear and open.

• Journal of Distribution Science
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• v.19 no.10
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• pp.99-109
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• 2021

Purpose: Retail workers have a role in attending to customers better, not only making sales to them. In this regard, this research focuses on having a clear understanding of the effects of emotional factors and job stress on mental health for retail sales workers. Research design, data and methodology: The present research conducted both a qualitative textual analysis and interview. This research method is quite useful because it relates the information collected with the research gap. Qualitative data is time-consuming type of data to analyze since it involves interpreting words rather than numbers. Results: The findings showed that emotional labor and stress may not only cause mental harm to the employees but can result in adverse reaction to the customers. Retail employees need to express their true emotions and avoid pretending to be helped with a clear understanding of their needs. Conclusion: This study conclude that motional labor and stress to the retail workers is a real issue that has affected many people around the globe and there is a need to conduct more research on the issue to help employees serve customers much better. Stress among sales workers results to poor working morale and thus affects the entire organization at large.

• Korean Journal of Occupational Health Nursing
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• v.25 no.1
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• pp.75-83
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• 2016

Purpose: The purpose of this descriptive, cross-sectional study was to examine relationships among emotional labor, self-efficacy, and burnout of employees in public health centers. Factors that influence burnout of workers were also assessed. Methods: One hundred sixty six workers in public health centers completed a pack of self-report questionnaires. Collected data were analyzed using descriptive statistics, t-test, one-way ANOVA along with $Scheff{\acute{e}}$ test, and stepwise multiple regression. Results: Employees in public health centers seemed to experience emotional labor to some extent. There were statistically significant differences in burnout depending on the age of workers. Employees' burnout had a positive relationship with emotional labor and a negative relationship with self-efficacy. Factors influencing burnout of employees in public health centers were emotional dissonance, surveillance & monitoring of organization, age, and self-efficacy. Conclusion: Considering the findings from this study, health care providers need to develop effective interventions which increase the level of self-efficacy and decrease certain types of emotional labor for employees in public health centers and to help them effectively manage burnout.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.21 no.11
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• pp.586-594
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• 2020

The purpose of this study is to propose interventions on emotional labor and health issues through verifying the mediating effects of depression and anxiety on the relationship between emotional labor and somatic symptoms in medical workers. For this study, a sample of 200 medical workers completed the questionnaires of the Korean Emotional Labor Scale, the Patient Health Questionnaire-15, the Patient Health Questionnaire-9, and the Generalized Anxiety Disorder-7. The data was analyzed using the SPSS 25.0 program. The results of this study can be summarized as follows. 1. Results showed a risk of emotional labor, depression, and somatic symptoms in medical workers. 2. The risk group of the emotional labor's 4 factors (excluding organizational support and protection system) had a significantly higher level of depression compared with the normal group. Particularly in emotional dissonance and impairment, depression in the risk group was moderate, while depression in the normal group was normal. 3. Only emotional dissonance and impairment had a significant influence on somatic symptoms. Reflecting the results, the mediating effects of depression and anxiety on the relationship between emotional dissonance and impairment and somatic symptoms were verified. Results showed that depression had a partial mediating effect, whereas anxiety did not have a mediating effect. Finally, we discuss the necessity of dealing with emotional dissonance and depression in emotional labor and health issues.

• Journal of Digital Convergence
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• v.19 no.12
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• pp.463-468
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• 2021

This paper verified the relationship between the emotional labor and the job satisfaction of workers in senior employment agencies. And this paper verified the mediating effect of self-efficacy between the both variables. We conducted a survey of 261 employees of the 21 agencies in Daejeon and Chungcheong area. According to the analysis : 1) employees' emotional labor influenced job satisfaction negatively. 2) the self-efficacy mediated between emotional labor and job satisfaction. As a result, we need to establish a management system for emotional labor, to carry out a crisis intervention of prompt therapy, and to provide education to cope with emotional labor for decreasing the emotional labor. It is important to lower the proportion of irregular workers, to improve the level of treatment, and cultivate self-leadership for promoting self-efficacy.