• The Journal of the Korea Contents Association
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• v.10 no.6
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• pp.386-403
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• 2010

This research studied the impact of the customer orientation and job satisfaction by lowering the desire of the kind for customers and the desire for fulfillment as a result of emotional exhaustion of the consultant who performs emotion labor at the call center. This research sets study model and hypothesis to verify that call center consultant's emotional exhaustion how to effect customer orientation and job satisfaction. We took questionnaires from 157 call center(financial institutes) consultant's in Seoul for the verification of the hypothesis. I show that the consultant's emotional exhaustion had negatively affected the customer orientation and job satisfaction. In this paper proposed the importance that the experience of the consultant's emotional exhaustion who is the main agent of the performance should be minimized by removing ad improving the factors to lower emotion exhaustion through lowering time pressure in the work performance reduce the consultant's emotional exhaustion, granting work autonomy and authority, and active support of relevant departments and the ongoing communication between the managers and consultant This study makes a significant meaning in that it proposed the consultant's emotional exhaustion was negative factor on the customer orientation and job satisfaction factor in operating call center worker.

• Journal of Haehwa Medicine
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• v.8 no.2
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• pp.133-152
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• 2000

1. At the Menstruation Period, the uterus is easy to be invaded by a toxin because of its patency. Take cleanliness and hygiene into consideration. 2. At the Menstruation Period, much attention must be paid at the regulation of coldness and heat to harmonize the Menstruation. 3. At the Menstruation Period, excessive exercise must be avoided. Appropriate labor can help the circulation of vital energy & blood and reinforce the immunity of body. 4. The nourishing, plain, warming, digestible food is good at the Menstruation Period. Hot, stenched, stimulating food must be avoided and nuts & water fruit must not be overeaten. 5. At the Menstruation Period, sharpness & excessiveness of emotion must be avoided and a comfortable mood must be maintained. Especially premenstrual or postmenstrual period, peaceful spirit and sufficient sleep must be kept. 6. Women generally feel uncomfortable at the Menstruation Period, but it disappears spontaneously after menstruation. Don't take an overdose of medicine because it can disturb the normal condition.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• 2006.11a
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• pp.473-477
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• 2006

In domestic construction site, convenient facilities for worker are much lacking up to now. These things exert negative influences in the occurrence of construction disaster because a safety-aware of worker-self is been lacking ultimately, and 3D(Dirty Dangerous Difficult) evasion phenomenon for construction site spreads more to workers and actuality that is going through manpower problems may be heavier. This research applied sensitivity safety cultural institutions that make aware of worker's sensitivity in spot to search solution way of these problems from resource of human original nature. By the result, there were affirmative sides that sensitivity safety cultures facilities make created a safety-aware during work to worker-self. Also, these facilities gave as member of a constituent by workers, it examined that become many helps in operation efficiency.

• Science of Emotion and Sensibility
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• v.20 no.2
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• pp.103-116
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• 2017

We studied the actual condition of work environment and work morale according to the type of employment of service workers by using the raw data of the Fourth Work Environment Survey (2014) conducted by the Institute of Occupational Safety and Health. In this study, the condition of work environment were composed of work posture, emotional labor, and work autonomy. Also, dimensions related to work morale were composed of competence, job satisfaction, social support, and job stress. In addition, the employment was classified into three types of regular workers, temporary workers, and daily workers. The results showed that temporary and daily workers were more likely to work in a less favorable environment than regular workers, and there was a close correlation between work environment and work morale. Based on this study, it is possible to know about the actual situation and problems of the service workers, and it is hoped that company can search for measures to increase the working environment and work morale of the workers in order to provide better service.

• Science of Emotion and Sensibility
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• v.25 no.2
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• pp.11-22
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• 2022

As social beings, we need to understand others' actions as quickly and accurately as possible. Action understanding can occur at many levels. We sometimes grasp others' intentions unintentionally. Other times, however, we have to expend effort to draw inferences about their goals. In the context of joint action, the joint Simon effect demonstrates that actors are influenced by the unintended representation of a co-actor's actions. This effect has been described as quasi-automatic, but it is unclear if the effect is automatic enough to be immune to cognitive load. Thus, we asked participants to complete a joint Simon task with or without a concurrent working memory task. One group of participants maintained a single digit in their mind during working memory load blocks (low-load group), while the other group maintained five digits (high-load group). As a result, the low-load group showed a joint Simon effect both during no-load and low-load blocks. In contrast, the high-load group had no joint Simon effect during either no-load or high-load blocks. These results suggest that the joint Simon effect is not an automatic phenomenon given that it requires cognitive resources. Actors in a joint task may represent a co-actor's actions in their task set, but only when cognitive resources are available.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.18 no.11
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• pp.187-196
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• 2017

This study examined the effects of ego-resilience and emotional labor on work-family conflicts among middle-aged female workers. Data were collected through self-reported structured questionnaires of 148 middle-aged female workers from October 2, 2013 to April 10, 2014. The results suggest that the mean score of work-family conflict was 25.59 (SD=11.99) and there were significant differences in living arrangements (F=4.32, p=.015), monthly living expenses (r=.18, p=.028), and job satisfaction (F=6.33, p<.001) by work-family conflict. Work-family conflict was negatively related to ego-resilience (r=-.28 p=.001). Living arrangement (living with parents, children) (${\beta}=.29$, p=.045), monthly living expenses (${\beta}=.22$, p=.006), job satisfaction (${\beta}=-.20$, p=.015), and ego-resilience (${\beta}=-.28$, p<.001) were identified as significant predictors of work-family conflict. This model explained about 19.0% of work-family conflict in middle-aged female workers (F=6.61 p<.001). Therefore, as a strategy to reduce the level of work-family conflict in middle-aged female workers, it is necessary to consider socioeconomic factors such as living arrangements and living expenses that affect work-family conflicts. Moreover, applying psychological intervention to improve job satisfaction and ego-resilience of middle-aged women in the working environment will help reduce work-family conflicts.

• Journal of muscle and joint health
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• v.6 no.2
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• pp.226-241
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• 1999

This study was undertaken to find out the causal perception of rheumatoid arthritis patients, and to understand the typology. The Q-population consisted of 236 statements of causal perception were collected. Thirty eight Q-samples of causal perception were selected. The P-sample for this study were made up of 28 first visiting female rheumatoid arthritis patients from a rheumatoid arthritis specialty hospital. Each respondent responded Q-set of causal perception according to 9-point scale. The result of Q-sorting were coded and analyzed using QUANL PC program. 1) Typological Observation on Causal Perception (1) Physical Fatigue Type : Type 1 perceived that the illness occurred due to excessive work requiring physical labor or strain that had occurred from not resting after excessive physical labor, therefore, thinking the origin of the illness was from physical strain. (2) Physical origin Type : Type 2 perceived that the major cause for the illness is not only excessive physical labour but also fecundity and old age. (3) Causality to Environment Type : Type 3 perceived that rheumatoid arthritis occurred from injury to the joints or bad and humid weather. (4) Conscience of Guilty Type : Type 4 consisted of people with guilty conscience for lack of religious commitment. They perceived that the illness was a punishment from God for not praying or because of bad luck. (5) Rationally Perceiving Type : People who belong in type 5 perceived the cause of illness in light of scientific facts such as genetics, unbalanced diet or lack of exercise. (6) Psychological Stress Type : People who belong in type 6 believed that excessive stress was the cause of the illness. 2) Emotions of Rheumatoid arthritis patients Rheumatoid arthritis patients' positive emotions included determination, courage, coping, acceptance, hope, and adoption ; and their negative emotions were prostration, worry, stupor, conflicts, grievance, giving-up, resignation, depression, loss, solitariness, fear, anxiety, avoidance, anger and loneliness. Rheumatoid arthritis patients experience different level of emotions from their suffering experience from the severe pains. Rheumatoid arthritis patients also experience negative emotions when they could not perform self-care and lose their self-esteem from painful suffering ; however, they regain positive emotions when they recover from pain with the use of drugs, physical therapy or exercise. Their emotional states are closely connected to level of and presence of pain.

• Journal of the Korean Society of Food Culture
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• v.7 no.2
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• pp.97-103
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• 1992

This research was conducted to survey the feeding methods of Korean women. The survey was executed for 355 mothers bringing up a child below 24 months in some part of Seoul in Korea from April to May, 1990. Incidence of breast feeding was 29.1% of the interviewed mothers in Seoul, which showed lower percentages than those of previous surveys. This research proved the major influencing factor generally depended on its mother rather than babies or labor condition. For example, the higher income and the higher educational degree of its mothers, they tended to prefer the bottle feeding to the others. Generally mothers knew the informations of infant nutrition very well, 84.5% of the interviewed mothers in Seoul had the opinion of 'breast feeding is better', but their knowledge actually didn't work. The source of mothers‘ informations on the infant nutrition showed the books and magazines, friend and relatives, grandmother were many by the order. But there were some discrepancies between the actual and needed source of information; i.e. mothers in Seoul mostly(44.8%) wanted to acquire their informations from mass communications. The reason of breast feeding showed 'for baby's health' was the greatest, and then 'immunity of breast milk' and 'baby's emotion' were great by the order, and the reason of bottle feeding showed 'not enough breast milk' was the greatest. There were no problems in feeding attitude and position of breast feeding, but there were problems in feeding volume, consistency of formula milk and feeding position of bottle feeding.

• The Journal of the Korea Contents Association
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• v.15 no.7
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• pp.228-243
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• 2015

This study analyzed the process of change related to how long term laid off workers experienced layoff and the subsequent period of unemployment using a phenomenological method. The subjects of this study were five laid off workers whose average period of unemployment was 8 years and 4 months, and they were surveyed through in depth interviews. By in depth interviews based on a semi structured questionnaire, data were collected about the subjects' psychological experiences at the time of layoff, continuous psychological or physical changes after the layoff, current state, coping methods during the period of unemployment, etc. From the results of the survey were derived 21 sub themes and 5 main themes that comprehended the sub themes. The five main themes were 'emotion and perception on and after layoff,' 'symptoms and changes resulting from the lengthening of layoff,' 'lengthened current state,' 'pattern of social perception,' and 'coping with layoff.' The main themes and the sub themes were described and long term laid off worker' associated experiences were explained in detail. Lastly, long term laid off workers' changes and experiences were discussed based on previous studies.

• Journal of Convergence for Information Technology
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• v.9 no.11
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• pp.234-240
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• 2019

This study has performed to find the effective method of human resource management in the hospital organization through the relationship between organizational attitude and individual inclination, where nurses, medical technician and administrative staff of hospital with labor intensive and relationship oriented organization were analyzed. According to the results, the lower individual inclination with changeable level of hospital employees, the higher of outer level and the higher of goal-oriented level, the organizational attitude was shown to be amicable, especially was most highly influenced by changeable level. Therefore, the hospital organization was recommended to find the following methods properly; no only to strengthen the active and logical outgoing tendency, the careful words and actions through the emotion control for the goal orientation, but also to minimize the changeable tendency such as not amicable human relation, the change and delay of decision.