• 감성과학
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• 제23권1호
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• pp.89-102
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• 2020

본 연구는 정서조절 설문지와 정서조절 과제를 사용하여, 정서조절 전략인 재해석과 억제에 대한 경향성과 사용이 일치하는지 탐구하였다. 또한, 성격특성, 회복탄력성 척도를 사용하여 정서조절의 효과성과 관련이 있는 개인 내 변인들을 탐색하였다. 연구 대상은 60명의 여자 대학생으로, 연구 1에서는 40명을 집단 간 설계로 재해석과 억제 집단에 각각 20명씩 무작위로 할당하였고, 연구 2에서는 실험 1에 참가하지 않은 여자 대학생 20명을 대상으로 집단 내 설계로 재해석과 억제 과제를 실시하였다. 연구 결과, 정서조절 과제를 통한 재해석 전략과 억제 전략의 사용은 부정적인 정서를 효과적으로 감소시킨 것으로 나타났다. 둘째, 과제를 통해 측정된 정서조절의 사용과 자가보고 설문지를 통해 측정된 정서조절 경향성은 일치하지 않았다. 셋째, 억제 전략의 사용은 성격 특성의 외향성과 연관되는 것으로 나타났다. 본 연구의 결과는 실제 사용하는 전략과 정서조절 전략에 대한 주관적 평가가 일치하지 않을 수 있음을 시사한다. 또한, 본 연구 결과는 억제에 비해 재해석이 기능적이라고 주장하는 기존의 연구 결과를 지지한다.

• 감성과학
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• 제14권1호
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• pp.101-116
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• 2011

정서 컴퓨팅 분야는 인간과 컴퓨터 간 상호작용을 효과적이게 하기 위하여 사용자의 정서를 재인하는 컴퓨터 시스템을 개발했다. 본 연구의 목적은 심리학적 이론에 기반한 정서 재인 연구들을 고찰하고 보다 진보된 정서 재인 방법을 제안하고자 하였다. 본 연구의 본론에서는 심리학적 이론에 근거한 대표적인 정서 재인 방법을 고찰하였다. 첫째, Darwin 이론에 근거한 얼굴 표정 기반 정서 재인 방법을 고찰하였다. 둘째, James 이론에 근거한 생리신호기반 정서 재인 방법을 고찰하였다. 셋째, 앞의 두 이론에 통합적으로 근거한 다중 모달리티 기반 정서 재인 방법을 고찰하였다. 세 가지 방법들은 이론적 배경과 현재까지 이루어진 연구 결과들을 중심으로 고찰되었다. 결론에서는 선행 연구의 한계점을 종합하여 보다 진보된 정서 재인 방법을 제안하였다. 본 연구는 첫째, 현재 사용되고 있는 제한된 생리 신호에 대한 대안으로 다양한 생리 반응(예., 뇌 활동, 얼굴온도 등)을 정서 재인에 포함하도록 제안하였다. 둘째, 애매한 정서를 구분할 수 있도록 정서의 차원 개념에 기반한 정서 재인 방법을 제안하였다. 셋째, 정서 유발에 영향을 미치는 인지적 요소를 정서 재인에 포함하도록 제안하였다. 본 연구에서 제안한 정서 재인 방법은 다양한 생리 신호를 포함하고, 정서의 차원적 개념에 기반하며, 인지적 요소를 고려한 통합적인 모델이다.

• 통합자연과학논문집
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• 제7권1호
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• pp.50-56
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• 2014

To explore effects on each the emotional awareness, emotional expression, emotional empathy, and emotional regulation, of the sub-factors of the child's emotional intelligence, to mural preference, emotion cultivation, and community connection, the hierarchical multiple regression analyses are performed(as in Table 1, 2, and 3). As the results, we found the following facts. Children's mural preference, emotion cultivation, and community connection were expressed by the following equations in order, respectively. Mural Preference = $.170{\times}$[Emotional Awareness](t=2.118, $p=.036^*$) - $.025{\times}$[Emotional Expression](t=-.275, p=.783) + $.088{\times}$[Emotional Empathy](t=.938, p=.350) + $.139{\times}$[Emotional Regulation] (t=1.529, p=.128). Mural Emotion Cultivation = $-.021{\times}$[Emotional Awareness](t=-.294, p=.769) - $.205{\times}$[Emotional Expression](t=-2.573, $p=.011^*$) + $.265{\times}$[Emotional Empathy](t=3.156, $p=.002^*$) + $.192{\times}$[Emotional Regulation](t=2.361, $p=.019^*$). Mural Community Connection = $-.001{\times}$[Emotional Awareness](t=-.007, p=.995) - $.132{\times}$[Emotional Expression](t=-1.478, p=.141) + $.172{\times}$[Emotional Empathy](t=1.732, $p=.027^*$) + $.098{\times}$[Emotional Regulation](t=1.072, p=.285).

• 스마트미디어저널
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• 제13권6호
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• pp.35-43
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• 2024

During the post-pandemic period, the interest in foreign language learning surged, leading to increased usage of language-learning apps. With the rising demand for these apps, analyzing app reviews becomes essential, as they provide valuable insights into user experiences and suggestions for improvement. This research focuses on extracting insights into users' opinions, sentiments, and overall satisfaction from reviews of HelloTalk, one of the most renowned language-learning apps. We employed topic modeling and emotion analysis approaches to analyze reviews collected from the Google Play Store. Several experiments were conducted to evaluate the performance of sentiment classification models with different settings. In addition, we identified dominant emotions and topics within the app reviews using feature importance analysis. The experimental results show that the Random Forest model with topics and emotions outperforms other approaches in accuracy, recall, and F1 score. The findings reveal that topics emphasizing language learning and community interactions, as well as the use of language learning tools and the learning experience, are prominent. Moreover, the emotions of 'admiration' and 'annoyance' emerge as significant factors across all models. This research highlights that incorporating emotion scores into the model and utilizing a broader range of emotion labels enhances model performance.

• 감성과학
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• 제9권1호
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• pp.27-38
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• 2006

휴대전화 개발의 기획 단계에서 가장 중요한 고려사항 중 하나는 제품의 전략과 목적에 맞는 적절한 형태인자의 선정이며 현재까지는 주로 직관적이고 정성적인 방법을 사용하고 있다. 본 연구에서는 형태인자 선정의 체계적이고, 합리적 방안을 제시하고자, 감성 형용사를 이용하는 평가 방법론을 제안하였다. 우선 공리설계를 사용하여 개념적 형태인자를 검증하고, 검증된 형태인자의 설계파라미터에 감성형용사를 그룹핑 한다. 그 후 디자이너에게 선정된 형태인자와 그룹화된 감성형용사를 제시하면, 디자이너는 예비 디자인을 수행하고, 그 디자인은 설문조사를 통해 평가 및 분석된다. 이와 같은 일련의 프로세스의 적용결과, 공리설계와 감성공학(감성형용사)의 결합으로 제품의 목적에 적합한 형태인자 디자인을 선정할 수 있었으며 향후 휴대전화 개발에 있어 형태인자 이외의 중요 인자의 선정에도 확대 적용할 수 있는 가능성을 확인할 수 있었다.

• 유통과학연구
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• 제14권4호
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• pp.81-92
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• 2016

Purpose - In recent years, management scholars have expressed growing interest in the concept of person-Job fit because of having many benefits for employees' attitudes and behaviors. The related research is needed to determine what specific types of fit are related to each other, and to get important individual outcomes. Person-job fit of employees in service organization plays an important role in company as well as person in service industry. Person-job fit, representing the consistency between person (service provider) and job (service provided to the customers), gives significant and positive effects on the attitude and behavior of service provider. On the basis of the study background, the purpose of this study is as follows. First, we would like to examine the effects of person-job fit of service provider on their emotional intelligence. Emotional intelligence is divided into four sub-factors such as self-understanding, understanding others, emotional utilization, and emotional regulation. Second, we would like to identify the relationships between job satisfaction and sub-factors such as self-understanding, understanding others, emotional utilization, and emotional regulation. Research design, data, and methodology - We performed structural equation model using Spss 18.0 and Amos 20.0 in order to verify the hypotheses. Subjects were golf service assistants who were high-touching service with high degree in interaction and long contact time with customers. 178 out of the total 200 surveys were used in evaluation from helpers of golf service working as full-time service provider after selecting two locations of golf course located near Busan. From the evaluation of reliability and validity with variables used in this research, they satisfied and confirmed certain standard. Results - The results are as follows. First, as the results of identifying the relationships between person-job fit and emotional intelligence of service provider, person-job fit did not have positive and significant effect on self-understanding. On the other hand, it affected positively and significantly other factors in emotional intelligence such as emotion to others, emotional utilization, and emotional regulation. Second, as the results of identifying the relationship between emotional intelligence and job satisfaction, sub-factors in emotional intelligence such as emotion to others, emotional utilization, and emotional regulation except self-emotion affected significantly and positively job satisfaction. However, self-emotion did not have significant and positive effects on job satisfaction. Conclusion - These results will be valuable and used for service providers. In addition, many service providers will recognize that person-job fit is very important to get a job. This research has a purpose on the assumption that appropriateness between individual and task in service industry shall act as major influence in emotional intelligence of service provider. Recognitive ability of service provider is also very important per characteristics of service, but emotional intelligence that interacts and connected directly with most customers can be a very meaningful factor as well. Emotional intelligence allows people to recognize, understand, and empathize the emotion of customers shall be a positive reinforcement for customers to evaluate the service ultimately.

• 동아시아경상학회지
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• 제11권2호
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• pp.1-13
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• 2023

Purpose - The purpose of this study is to identify emotional intelligence (EI) profiles according to the sub-factors of the ability EI model, namely, self-emotional appraisal, others' emotional appraisal, regulation of emotion, and use of emotion. In addition, this study aims to reveal whether there is a difference in job satisfaction, affective commitment, and turnover intention depending on the profile. Research design, data, and methodology - For the study, 536 survey responses were analyzed using SPSS 22 and MPlus 8.4. Result - The analysis identified four EI profiles. These were 1) middle-low generalized EI (all sub-factors of EI were slightly lower than the average level), 2) middle-high generalized EI (all sub-factors of EI were slightly higher than the average), 3) low generalized EI (all EI sub-factors were much lower than the average), and 4) high generalized EI (all EI sub-factors were much higher than average). Furthermore, significant differences were found in job satisfaction, affective commitment, and turnover intention according to each profile. Conclusion - This study expands the EI theory by revealing the profile of EI. In addition, this study investigated the impact of EI profile on job satisfaction, affective commitment, and turnover intention.

• 유통과학연구
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• 제12권11호
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• pp.67-76
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• 2014

Purpose - PB (Private Brand) refers to the product for which the distribution company plans the production independently, consigns the production to the manufacturer, or attaches the self-developed trademark and sells it. To reinforce competitiveness in such a market environment, diverse products development, systematic management activities, and marketing efforts to analyze and understand the consumers' behavior regarding PB products are emphasized. Therefore, this study aims to investigate the relationships among PB product attributes, consumption emotion, brand attitude, and brand loyalty in general supermarkets. First, PB product attributes were defined using the five categories of perceived price, store image, familiarity, perceived service, and perceived quality, based on preceding studies. This study examined the influence of PB product attributes on consumption. Further, this study examined the relation among consumption emotion, brand attitude, and brand loyalty. This study provides more detailed and concentrated strategic implications. Research design, data, and methodology - In this study, the research model was designed to examine the relation among PB product attributes, consumption emotion, brand attitude, and brand loyalty. For the data collection method, the questionnaire survey comprised multiple items for each component and the direct interview method was employed. To collect data, the questionnaire survey was conducted for customers who personally visited the general supermarket after verifying the PB product purchase experience. The questionnaire survey was performed for one month, May 2014. A total of 300 questionnaires were distributed and 240 questionnaires were used for the analysis, excluding the unanswered and insincere questionnaires. The data were analyzed using SPSS ver. 20.0. Results - First, PB product attributes had a significantly positive effect on consumption emotion. The PB product attributes perceived by the customer at the point of service contact are important to form the positive consumption emotion. Second, consumption emotion had a significantly positive effect on brand attitude. Third, the consumption emotion had a significantly positive effect on brand loyalty. Such consumption emotion is an important factor in causing the positive evaluation on the brand attitude perceived by the customer. Fourth, brand attitude had a significantly positive effect on brand loyalty. The consumption emotion was positively represented to invoke the relational continuance behavior. The relational continuance behavior accompanies the repetition of purchase, word of mouth, and recommendation activities, and influences trust regarding the brand, for which the customer maintains the transaction continuously. Conclusions - The PB product attributes perceived by the customer at the point of service contact are important factors to form the positive consumption emotion. Based on this result, the discount store service provider would prepare the measures that can make the customer recognize the positive value, and make more detailed efforts. Consumption emotion is an important factor to cause the positive evaluation on the brand attitude perceived by the customer. Based on this result, the general supermarket must make efforts to provide fun or convenience in the purchase process for consumers.

• 감성과학
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• 제17권3호
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• pp.49-56
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• 2014

기본 연구의 목적은 스마트 의류에 대한 감성 요인을 분석하여 종래 의류와의 감성 차이를 비교하고 제품과 의류 간의 융합으로 인한 소비자 감성의 변화를 고찰하는 한편 스마트 의류와 종래의 의류 간의 선호도 및 구매의사 차이에 대해 조사함으로써 소비자 감성을 만족시키는 소비자 중심의 스마트 의류 디자인 및 애플리케이션 개발을 위한 상품기획 방안의 기초 자료를 제공하는데 있다. 연구 결과 스마트 의류에 대한 감성 요인은 총 6개의 요인으로, '테크니컬한', '컴포트한', '심미적인', '모던한', '펀', '복합적인' 감성 요인으로 분석되었는데, 이 중 '컴포트한'을 제외한 5개의 감성 요인에서 종래의 스포츠, 캐쥬얼 의류와 스마트 의류 간에 유의미한 감성 차이를 보였다. 또한 스마트 의류와 종래 의류 간에 선호도는 스마트 의류가 약간 높았던 반면, 구매의사는 종래의 의류보다 스마트 의류가 더 낮은 것으로 나타나 선호도가 소비자의 즉각적인 구매로 연결되는 것은 아니며 좀 더 다양화된 애플리케이션의 스마트 의류 개발과 상품화 전략이 요구되는 것으로 분석되었다. 또한 스마트 의류 개발 및 상품화에 관한 자유 응답식 설문 분석 결과 소비자들은 심박, 심전도 등을 측정할 수 있는 헬스케어용 스마트 의류 뿐 아니라 신체 동작으로부터의 에너지 수확 기능, 발열과 발한 기능, 운동량 측정 및 칼로리 소모등 다이어트에 도움을 주는 스마트 의류 개발에도 관심이 많은 것으로 나타났으므로 이러한 소비자의 요구를 반영하여 향후 스마트 의류의 개발 지침으로 활용해야 할 것이다.

• 동아시아식생활학회지
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• 제20권5호
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• pp.812-822
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• 2010

This study explored choice attributes in specially coffee shops and examined the relations between choice attributes and positive emotions customers felt in specially coffee shops. The study also attempted to find differences in choice attributes and positive emotions according to general characteristics of customers and coffee-drinking behavior. Measured items were derived from preliminary interviews and a literature review. Questionnaires were distributed to customers in Seoul who had visited a specially coffee shop in the last 3 months. The derived factors of choice attributes were 'taste of coffee and atmosphere', 'brand', 'price benefit', 'pleasant space', and 'coffee itself. Among those, the two factors 'taste of coffee and atmosphere', and 'brand' had a statistically significant influence on positive emotions of customers. This implies that specially coffee shop customers have primarily emotional rather than utilitarian motivations. Therefore, to better satisfy customers' desires, more effort is needed to improve the physical environment in coffee shops. Female and younger customers showed higher perception of price benefits than others did. The perception of price benefits and pleasant space mainly varied by the location of coffee-drinking and frequency of visiting specially coffee shops. Further differences in positive emotion according to general characteristics and behaviors of having coffee also discussed.