• 한국전자통신학회논문지
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• 제11권2호
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• pp.229-236
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• 2016

본 연구는 SNS 관광정보 경험자들을 대상으로 SNS 관광정보 서비스품질과 정보공유의도 간 영향관계 및 그 영향정도를 조사, 분석함으로써, SNS 관광정보 서비스 운영자들에게 시사점을 제공하고자 하였다. 이를 위해 문헌연구를 통해 SNS 관광정보 서비스품질, 정보공유의도에 대한 선행연구들을 조사하고, 표본조사법을 통해 SNS 관광정보 이용경험자들의 의견을 수집, 통계적 분석을 실시하였다. 분석결과, SNS 관광정보 서비스의 품질요인 중 획득용이성과 상호작용성이 사용자의 정보공유의도에 영향을 미치는 것으로 나타나 서비스 운영자들에게 이용자들의 정보수집의 편의성 및 다른 이용자들과의 상호소통에 편리한 기능들의 서비스 수준제고에 대한 필요성을 제시하였다.

• 한국전자통신학회논문지
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• 제5권3호
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• pp.269-274
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• 2010

최근 네트워크의 광대역화에 따른 대표적인 새로운 서비스로 IPTV 서비스를 들 수 있다. 서비스 품질을 보장하지 못하는 인터넷을 통한 IPTV 서비스가 성공적으로 정착하여 활성화되기 위해서는 철저한 서비스 품질 관리가 필수적이다. 특히 향후에는 서비스 이용자 스스로 서비스 품질을 직접 측정할 수 있도록 하는 것이 바람직함에도 불구하고 아직까지 이를 위한 적절한 방안이 없는 상태이다. 따라서 본 논문에서는 서비스 이용자 측에 있는 셋톱박스에 설치하여 실시간으로 IPTV 서비스의 품질을 측정하기 위한 소프트웨어를 소개한다. 개발된 소프트웨어의 성능을 검증하기 위하여 기존의 대표적인 두 개의 상용 계측기와 측정 결과를 비교 분석하였고 그 결과 개발된 소프트웨어를 통한 측정 결과가 상당히 정확하고 신뢰할만하다는 것을 확인할 수 있다.

• 한국전자통신학회논문지
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• 제8권3호
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• pp.453-458
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• 2013

WMSNs에서 에너지 효율적인 사용과 전체 네트워크 수명의 연장 이외에도 물체 추적과 데이터 수집과 같이 실시간 데이터 처리를 위해 QoS지원이 필수적이다. 본 논문에서는 싱크 노드까지의 거리, 노드의 에너지 잔량 및 링크 품질을 고려한 다중 경로 라우팅 알고리즘을 제안한다. 제안한 알고리즘은 높은 품질의 링크로 구성된 다중 경로 설정을 제공함으로써 에너지 소모가 집중되는 현상과 이로 인해 경로가 재구성되는 것을 방지한다. 또한 패킷의 특성을 고려하여 트래픽 패턴에 따라 서비스 품질 패턴과 서비스 품질 레벨을 지정하여 QoS 보장에 대한 서비스 차별화를 지원한다.

• 한국식품조리과학회지
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• 제32권3호
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• pp.353-362
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• 2016

Purpose: This study examined the influence of restaurant quality attributes on customers' satisfaction and their intention to revisit by investigating the moderating effects of customers' electronic word of mouth evaluation about ethnic restaurants. The study was based on a total of 215 samples obtained from social networking service users in a metropolitan area from July 10 to 25, 2015. The major findings are as follows. Methods: The data were analysed using frequency, factor analysis, regression analysis and hierarchical regression analysis. Results: According to the results of factor analysis, quality attributes were separated into three factors: food, service, and atmosphere. According to the results, food attributes, service attributes and atmosphere attributes had an affect on customers' satisfaction, between quality attributes and revisit intention, only food attribute had an affect on revisit intention. It showed also that customers' satisfaction had an affect on revisit intention. Customers' electronic word of mouth (eWOM) evaluation was found to moderate the relationships between service quality attributes and satisfaction. Conclusion: Implications and future research were also discussed.

• 한국정보시스템학회지:정보시스템연구
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• 제15권1호
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• pp.21-48
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• 2006

Recently the development of information technology and the emergence of electronic commerce have changed the model of purchase behavior in customers. This research aims to enhance the reliability of the result compared to the existing studies in internet shopping mall, and to find out the influence that logistics service quality elements has on customer satisfaction and that customers satisfaction has on the repurchase intention and word of mouth intention. To do so, prior researchs on the logistics service quality, customer satisfaction, repurchase intention and word of mouth intention was widely reviewed and the relationship between logistics service quality elements and customer satisfaction, and between customer satisfaction and repurchase intention and word of mouth intention were empirically tested. A total of 256 responses were received and analyzed from internet shopping mall. The analyses showed partial support for the affirmative effect of logistics service quality, customer satisfaction and post-purchasing behaviors in the internet shopping mall.

• 품질경영학회지
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• 제33권4호
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• pp.12-20
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• 2005

Supply chain management is a total systems approach to delivering manufactured products to the end customer. Using information technology to coordinate all elements of the supply chain from parts suppliers to retailers achieves a level of integration that is a competitive advantage not available in traditional logistics systems. On the other hand, service chain management is an analogous systems approach that is especially suitable for delivering mobile services such as parcel delivery, cable installation, and home health care. The key elements that distinguish service supply chain management from supply chain management are bidirectional optimization, management of productive capacity, and management of perishability. The purpose of this study is to maintain the construction of service chain management by proving that service quality in after-sales service can be improved through service chain management. First of all, supply chain management, service quality, and service chain management were introduced in theoretical research. In empirical research, it was selected the domestic enterprise that produce electronic appliances with after-sales service, and some customers using the enterprise's after-sales service in the metropolitan area were selected as a sample by convenience sampling method and examined.

• 한국식품과학회지
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• 제49권5호
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• pp.469-473
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• 2017

본 연구는 햅쌀과 묵은쌀 및 이의 혼합곡 판별을 위하여 전자 눈 분석을 이용한 쌀 신곡과 구곡 판별법 개발 연구를 수행하였다. 국내에서 수집된 신구곡을 대상으로 GOP 시약처리를 통해 효소 활성에 따른 정색 반응을 확인한 후 전자눈 장비를 이용하여 신곡과 구곡의 판별에 적합한 색깔 코드의 선별과 이를 이용한 쌀 신곡과 구곡의 판별법을 개발하였다. 미지시료를 이용하여 판별 정확도를 분석한 결과 신곡과 구곡인 단일곡은 100%의 정확도로 판별이 되었으나 혼합곡의 경우 혼합된 비율에 따라 판별 정확도가 달라졌다. 혼합곡은 신곡과 구곡의 혼합 비율에서 구곡이 비율이 높아질수록 판별 정확도가 높아지는 것으로 나타났다. 이러한 결과를 통해 전자눈 분석을 통하여 햅쌀과 묵은쌀을 판별할 수 있는 실용적인 판별 체계를 구축하였으므로 본 연구를 통해 개발된 판별식은 쌀 신구곡 판별을 위한 과학적인 근거자료로서 활용이 가능할 것으로 판단된다.

• 유통과학연구
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• 제17권9호
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• pp.93-102
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• 2019

Purpose - Capturing the shifting consumer behavior perspective on online transportation network performance in Indonesia, this study aims to empirically examine the impact of electronic customer relationship management (e-CRM) and e-service quality on customer e-satisfaction and e-loyalty. Research design, data, and methodology - A quantitative approach was applied, and then we determined the respondents who met the predetermined criterion by using purposive sampling method. In total, 167 online transportation customer in Indonesia participated in this electronic questionnaire survey. To tested the collected data, Partial Least Square (PLS) - (SEM) analytical tools were employed. Results and Findings - There are five hypotheses proposed in this study and state that only one hypothesis is rejected, The dominant relationship between variables in the hypothesis is shown in the variable relationship of e-service quality on e-satisfaction. CRM, Service Quality, Satisfaction and Loyalty implemented comprehensively in cyberspace provides a clear picture for academics but also for practitioners who are struggling in the service industry that specifically appoints online transportation business. The findings of this research provide both managerial and theoretical implications to maintain customer e-loyalty in online transportation network business environment in Indonesia.

• 한국정보시스템학회지:정보시스템연구
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• 제14권1호
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• pp.125-147
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• 2005

This research focused on the comparison of corporate business mokels to explain different financial performances on the eBusiness domain. Especially, because customers have the more buying [ower tha other business areas, customer value and the service quality were prepared for independent variables and operational margin which can be obtained by publicize report was used for a dependent variable in stead of the other variables dependent on human perception as well. As a result, this research found that the customer value measured by service quality concept impact on the financial performance of eBusiness corporation positively. To find out more delicate results, structural equation was used for statistical method using 324 survey samples on 10 corporations. Though data using for statistical analysis were divided into individual and corporate level and have the time gap between research time and financial performance publicized period, the value of this research is that the customer value and service quality concepts with very objective financial information were input for constructing a research model.

• The Journal of the Acoustical Society of Korea
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• 제28권2E호
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• pp.35-42
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• 2009

In this paper, we present criteria of objective measurement of speech quality to provide the mobile-VoIP services efficiently over wireless mobile internet. The mobile-VoIP service, which is based on mobility and is error-prone compared to conventional VoIP over wired network, is about to be launched, but there have not been adequate quality indexes and the Quality of Service (QoS) standards for evaluating speech quality of Mobile-VoIP. In addition, there are many factors influencing on the speech quality in packet network of which packet loss contribute directly to the overall voice communication quality. For this reason, we adopt the Gilbert-Elliot Channel Model for modeling packet network based on IP and assess the voice quality through the objective speech method of ITU-T P. 862 PESQ and ITU-T P. 862.1 MOS-LQO under various packet loss rates in the transmission channel environments. Our simulation results address the specific criteria and QoS for the mobile-VoIP services in terms of the various packet loss environments.