• 제목/요약/키워드: Educational Service

검색결과 1,972건 처리시간 0.031초

교육서비스 품질차원의 중요도에 관한 연구 (A Study on the Importance of Service Quality Dimentions in Educational Service)

  • 정기한;김종현
    • 산업융합연구
    • /
    • 제3권2호
    • /
    • pp.85-104
    • /
    • 2005
  • The purpose of this study is to measure an education service quality from the domestic junior college crane. And it confirms the important degree against the education service quality dimension which the students perceive. The empirical results have indicated that it is relation to sex and subject and education service quality dimension for of students.

  • PDF

구조방정식을 이용한 공공도서관과 문예회관의 문화교육프로그램의 품질과 만족도에 관한 비교분석 (Comparative Analysis on the Service Quality and Satisfaction of the Cultural and Educational Programs in the Public Libraries and the Culture & Art Centers Using Structural Equation Model)

  • 오동근;여지숙;최성열
    • 한국도서관정보학회지
    • /
    • 제41권3호
    • /
    • pp.291-307
    • /
    • 2010
  • 이 연구에서는 대구광역시의 공공도서관과 문예회관에서 운영하는 문화교육프로그램에 대한 수강자들의 인식과 만족도에 대한 조사를 실시하였다. 조사결과 도서관 수강자들은 전반적인 만족도와 충성도, 프로그램 내용 및 강사 품질을, 문예회관 수강자들은 기관의 지원 및 제반서비스와 시설 및 환경에 대해 더 높게 인식하고 있는 것으로 나타났다. 도서관 수강자의 고객만족도(LCSI)는 78.02점으로 나타났으며 문예회관 수강자의 고객만족도는 77.22점으로 산출되었다.

  • PDF

사회교육으로서의 소비자교육프로그램 개발 II: 프로그램내용 및 운용방법에 대한 요구도 분석 (Development of Consumer Education Program As Social Education Program II: Needs Analysis on Program Contents and Program Management)

  • 김태은;한지수;양세정
    • 가족자원경영과 정책
    • /
    • 제10권4호
    • /
    • pp.1-26
    • /
    • 2006
  • The study was the second part of the research on development of consumer education program as social education program. The purpose of this study was to analyze needs fur program contents. Program contents had two parts: educational program contents and program managements. The data used contained 617 married women living in Seoul, Korea. Using SAS-PC program, Chi-square and Anova Analyses were executed. The results showed that married women had higher educational needs on housing purchase, tax avoidance, cancellation of contracts after purchase, consumer redress, etc. The differences in age, education, householder's occupation, and household income level resulted in the differences in educational needs for some specific educational items. They were likely to be educated at the highly accessible place such as women's center, community center, University extension service center, and consumer organization, etc. Also they preferred to be educated once a week fur a short time period like one to three months, and to have the lectures with discussion in the class. Some implications were mentioned for developing consumer education program as social education.

  • PDF

미용관련학과 학생들의 교육과정 주요요인과 교육만족도 (A Study of Student Satisfaction from Beauty Art-Related Departments on Educational Assessments)

  • 권도희;정영애
    • 보건의료산업학회지
    • /
    • 제6권4호
    • /
    • pp.231-243
    • /
    • 2012
  • This study is aimed to improve future-oriented curriculum by investigating the satisfaction of students from beauty art-related departments on their curriculum and major courses and proposing their basic direction and improvement plan. For this, a survey was conducted against students from beauty art-related departments in Busan (5 junior colleges and 1 four-year university). The following results were obtained: First, according to a correlation analysis on major questionnaire items on the curriculum in beauty art-related departments, statistical significance was observed in 'curriculum development', 'facility and administrative & financial supports', 'instructor/teacher activities', 'educational evaluation activities', 'academia-industry cooperation activities' and 'output evaluation'. In terms of educational satisfaction, statistical significance was observed in all positive relations. Second, according to regression analysis on the evaluation of curriculum output factors in beauty art-related departments, output factor levels were high as 'academia-industry cooperation activities', 'age', 'teacher/instructor activities', curriculum requirement analysis' and 'curriculum development' were high. In overall, relatively good results (69.0%) were observed. A further study needs to be performed for improvement of satisfaction of students majoring in beauty art on their curriculum in educating students from beauty art-related departments by applying their educational evaluation to optimum standards.

커피교육서비스 품질이 교육만족도, 추천의도, 취업준비행동에 미치는 영향 :관광·외식분야 취업준비생을 대상으로 (Influences of Coffee Education Service Quality on Educational Satisfaction, Intention to Recommend, and Job Preparatory Behavior : Focusing on Job Searchers in the Tourism and Hospitality Industry)

  • 신동진
    • 한국콘텐츠학회논문지
    • /
    • 제22권8호
    • /
    • pp.297-306
    • /
    • 2022
  • 본 연구는 커피관련 기업에 취업을 희망하는 교육생들이 인식하는 커피교육서비스 품질이 교육만족도와 추천의도를 통해 취업준비행동에 미치는 영향을 검증하는 것이다. 연구목적 달성을 위해 본 연구에서는 이론적 고찰을 바탕으로 도출한 5개의 연구가설을 토대로 하여 연구모형을 설정하였다. 본 연구는 다음과 같은 연구 결과를 보여준다. 첫째, 커피교육서비스 품질은 교육만족도에 정(+)의 유의한 영향을 미치는 것으로 나타났다. 둘째, 교육만족도는 추천의도에 정(+)의 유의한 영향을 미치는 것으로 나타났다. 셋째, 교육만족도는 취업준비행동에 정(+)의 유의한 영향을 미치는 것으로 나타났다. 넷째, 교육만족도는 커피교육서비스 품질이 추천의도에 미치는 영향에 대한 간접효과가 있는 것으로 나타났다. 다섯째, 교육만족도는 커피교육서비스 품질이 취업 추천의도에 미치는 영향에 대한 간접효과가 있는 것으로 나타났다. 이러한 연구결과는, 커피교육서비스 품질, 만족도 연구에 폭넓고 다양한 교육생들의 특성을 알아보고 향후 교육서비스의 방향성 및 커피교육 기관의 경쟁력 제고에 도움이 되는 실무적 제언을 제공한다.

중등예비수학교사의 효과적인 교육실습을 위한 수업 포트폴리오 활용방안 연구 (A Study on Utilization of Teaching Portfolio for Effective Teaching Practicum of Pre-Service Mathematics Teacher)

  • 강현영
    • 대한수학교육학회지:수학교육학연구
    • /
    • 제26권2호
    • /
    • pp.225-246
    • /
    • 2016
  • 교사에게 요구되는 역량 중에서 수업능력은 가장 핵심이며, 예비교사 시기에서부터 관련된 교육 경험이 매우 중요하다. 예비교사의 수업능력 개발 및 강화를 위해서는 학교현장에서 스스로 계획하고 체계적으로 반성하고 그것을 개선해 나가는 실천능력을 길러야 한다. 교육실습은 예비교사에게 필수적인 과정으로 수업능력 향상을 경험할 수 있는 중요한 기회이다. 이에 따라 본 연구에서는 교육실습에서 중등 예비수학교사에게 요구되는 수업능력 향상을 위한 포트폴리오의 활용방안, 구성요소와 적용절차를 제시하였다. 그리고 교육실습에서 중등예비수학교사의 수업능력 향상을 위한 포트폴리오의 적용의 시사점에 대해 논의하였다.

맞다 틀리다의 단순한 심판을 넘어: 예비교사들은 수업관찰을 통하여 무엇을 어떻게 배울 수 있었는가? (Beyond the Certifier of Right or Wrong Answer: What and How Could Pre-Service Teachers Learn from a Lesson Observation Course?)

  • 이지현;이기돈
    • 대한수학교육학회지:수학교육학연구
    • /
    • 제25권4호
    • /
    • pp.549-569
    • /
    • 2015
  • 관찰의 도제경험으로 형성한 교수 학습신념의 반성은 예비교사기간의 중요한 과제이다. 이 연구는 교사가 정답과 오답의 여부를 판단해주어야만 한다는 예비교사들의 교실대화에 대한 통상적인 교수관을 표면화하고 도전했으며, 결과적으로 교수 학습신념의 반성과 변화를 유도했던 수업관찰강의의 구체적인 과정과 결과를 분석하였다. 이 사례연구는 예비교사교육에서 새로운 교수관행을 육성하기 위하여, 교사교육자가 예비교사의 구체적인 교수신념을 표면화하고 이를 수업관찰과 텍스트 등을 이용하여 동요시키고 논박하는 것이 효과적인 전략이 될 수 있음을 보여주고 있다.

e-Learning 서비스 이용자의 수용요인에 관한 연구 (A Study on the Factors for Acceptance of e-Learning Service Users)

  • 이병찬;윤정옥;홍관수
    • 한국정보시스템학회지:정보시스템연구
    • /
    • 제17권4호
    • /
    • pp.31-49
    • /
    • 2008
  • As the development of information technology, the biggest change in educational paradigm is apparent in the shift that the emphasis of education is layed on from teachers to learners. E-learning education service through the internet is less restricted in the respect of time and places in comparison with off-line education. Therefore e-Learning is spreaded rapidly and the educational effectiveness of that is needed to be investigated. In this study theoretical research was performed firstly and framework of the study was constructed. After establishment of hypotheses the survey data were collected by the learners of e-Learning and the hypotheses were verified by the SPSS version 12.0. The results are as follows : First, the quality of e-Learning service influences significantly to the technology acceptance of users. Secondly, perceived usability and perceived easiness of technology acceptance model influences significantly to the intention of reuse of users of e-Learning services. Lastly, the playfulness of the Flow theory influences significantly to the intention of reuse of users of e-Learning services. Although there are some limitations in the respect of the numbers of variables, parameters, or samples, this study will contribute for enhancing the effectiveness of education in e-Learning service by providing the acceptance factors of e-learners.

Analysis of Differences in Teachers' Perception on Educational Attributes and Effects of IPTV

  • LEEM, Junghoon;KIM, Seri;HAN, Seungyeon;SUNG, Eunmo
    • Educational Technology International
    • /
    • 제11권1호
    • /
    • pp.1-26
    • /
    • 2010
  • The purpose of this study was to identify differences in teachers perception on educational attributes and effectiveness of IPTV according to demographic factors. To investigate possibility of educational application, the participants of the study were teachers selected from IPTV initiative schools in elementary and middle levels nationwide. 55 teachers participated from 22 IPTV model schools nationwide, which were 9 elementary schools, 6 middle schools, 7 high schools. As results of research, there were some significant foundings. In terms of the perception on educational attributes of IPTV, there are explicit perceptional difference between "capital area teachers" and "the other regional teachers". However, there were no significant difference according to school level. Perception of male teachers were more positive than those of female teachers. Also, there were no significant difference according to teaching experience. On the other hand, in terms of the perception on educational effects of IPTV, we could conclude that teachers from metropolitan cities have more negative perception on IPTV than teachers from other kinds of cities have. Regardless of school levels, teachers showed merely fair perception on effectiveness of IPTV. There was significant difference between male teachers and female teachers in perception on educational effectiveness. Also, Results showed no significant differences according to teaching experiences. Future tasks for the development of IPTV strategies require specific need analysis of teachers and collaborative works of policy makers, teachers, researchers, and IPTV service providers.

과학 실험의 목적에 대한 초등 예비 교사들의 인식 (Elementary Pre-service Teachers' Views about the Purpose of Science Experiments)

  • 정용재;장명덕;김한제
    • 한국초등과학교육학회지:초등과학교육
    • /
    • 제30권2호
    • /
    • pp.255-270
    • /
    • 2011
  • The purpose of this study is to investigate the elementary pre-service teachers' views about "the purpose of science experiments". For the study, the views about the purposes of scientists' experiments and school science experiments were surveyed from 227 pre-service teachers. And the responses were analyzed based on their gender, intensive majors and school science test scores. The main results of the study are as follows. First, in relation to the purpose of scientists' experiments, the pre-service teachers considered internal values of doing experiments were more worthy than the external values of it. In particular, the pre-service teachers responded that the most important purpose of the science experiments is 'to get the evidences for the theories and arguments'. On the other hand, the views from the women and social studies major pre-service teachers were more diverse than those of the man and science major pre-service teachers. Second, in relation to the purpose of school science experiments, the pre-service teachers excessively considered that the internal values of school science experiments were more worthy than the external values. In particular, only few pre-service teachers were aware of social and personal aspects of the experiments, though they considered well that the experiments are useful tools for the school science study. Third, there were quite different aspects of pre-service teachers' views between the purposes of scientists' experiments and school science experiments. For example, the views about the scientist's experiments were relatively broad concerning the nature of scientific experiments, but the school science experiments were just regarded as an educational tool for the science study. Based on the results from the study, some science educational implication were discussed.