• Title/Summary/Keyword: EXTENSIVE MANAGEMENT

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The Influence of the Quality Management System on the Firm's Performance : Moderating Effect of Organizational Characteristics and Customer Satisfaction (품질경영시스템이 기업성과에 미치는 영향 : 조직특성과 고객만족의 조절효과)

  • Shim, Nam Yong;Lee, Sang Cheol
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.38 no.4
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    • pp.88-97
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    • 2015
  • Quality management system is a systematic quality improvement approach for firm-wide management for the purpose of improving performance in terms of quality, productivity, organizational characteristics, customer satisfaction, and firm's profitability. Recently, many researchers have examined the relationship between quality management system and firm's performance. The conclusion from these studies is that effective implementation of quality management system improves firm's performance. This paper extends the existing research on quality management system and firm's performance by examining how the impact of quality management system on firm's performance is moderated by organizational characteristics and customer satisfaction. The paper is organized as follows. Section 1 introduces the necessity and purpose of the research. Section 2 reviews quality management system and summarizes the results of previous studies. Section 3 present the proposed research model, the hypotheses related to the relationship between quality management system and firm's performance. Section 4 provides results from the data analysis. Section 5 presents discussions, results, further implications, and research limitations. An extensive literature research was designed to identify and retrieve empirical studies relevent to develop the hypotheses. The objectives of this study identify the factors of quality management system on business performance. The results are as follows: First, The management responsibility, resource management and product realization influenced significantly on financial performance. The management responsibility and product realization influenced significantly on non-financial performance. Second, the research showed a fact that organizational characteristics and customer satisfaction effect as a moderated between quality management system and business performance. The implications of our results are that organizational characteristics and customer satisfaction moderate the firm's performance.

Development of Nursing Home Quality Management Index & Application in the Field (노인간호요양시설의 QMI 개발과 현장 실태분석)

  • Cho, Hye-Sook
    • Journal of Home Health Care Nursing
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    • v.12 no.1
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    • pp.117-135
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    • 2005
  • Purpose: Expecting a new system of nursing security for elderly in operation in 2007, a substantial expansion of nursing facilities for elderly and quality management of those facilities are imperative now. Therefore. specific quality management measures or schemes which could be used for the operation of small-scale nursing homes are in urgent need. The purpose of this study was to develop a Quality Management Index(QMI) to guide Nursing Home management. Method: This study developed a QMI for small-scale nursing homes, which focused on quality management in structural dimensions such as environment, staffs, local community network, atmosphere, and quality management in process dimensions such as nursing, communication, resident satisfaction. The QMI developed in this study is based on extensive review of literature and the actual experiences of nursing home operation. It consists of 7 dimensions, 39 components and 148 indexes, which have been verified by three times validity tests of experts group. Then the QMI was used to evaluate the quality management levels of nursing homes in Korea. Result: In sum, after analyzing all nursing homes in Korea operated by nurses, this study found that there were significant differences of quality management level among facilities in several dimensions such as environment, staffs, local community connections, communication. In dimensions such as nursing, atmosphere, resident satisfaction, however, little differences of quality management level among facilities were reported. It is considered that this result has to do with several factors like the size of facilities, operation expenses, operation forms, the disposition of professional human resources, and philosophy and management policy of the owners. As far as generalization is concerned, however, it needs to be noted here that the sample size for this study is not statistically big enough to generalize the results. Conclusion: Having Developed a QMI for small-scale nursing home with 7 dimensions, 39 components and 148 indexes, this study is expected to be used in developing more elaborated quality evaluation tools for nursing homes, and also function as a practical guide of quality management for those who are opening and managing nursing homes. I hope this quality index could lead to further development of a standardized quality management index, and eventually contribute to quality improvement of nursing homes.

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Development of Change Management System for Urban Development Project (신도시 건설사업의 변화관리시스템 구축에 관한 연구)

  • Cho, Jinyoung;Jang, Ounsung;Yu, Junhyuk;Lee, Min-Jae
    • Korean Journal of Construction Engineering and Management
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    • v.15 no.2
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    • pp.79-86
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    • 2014
  • Construction project become larger and more complicated. Korea go through government complex relocation Mega-size program including many sub-projects which were complicated, long-term, and need extensive funding. Effective change management is very important for this kind of mega-project since it has many stakeholders and can't avoid continual change of schedule, budget, etc. Especially, change management process and system is very important for program success. When each project have changes, program is impacted by these changes. So, Change management is very important for effective program budget and time management. This study try to develop change management process and framework considering continuous changes in project level for effective program management. In addition, this study developed change management system and applied it to new mega-size program and analyze the effectiveness.

A Case Study on Establishing the Records Management System in the KDI School (KDI 대학원의 기록관리 체계구축에 관한 사례연구)

  • Chung, Hye-Kyung
    • Journal of Korean Society of Archives and Records Management
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    • v.7 no.2
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    • pp.5-24
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    • 2007
  • This case study aims to describe the principles and methods of records management applied to the systematic management of records in the KDI School of Public Policy and Management, and the process of its practical implementation. It provides more extensive coverage than most existing studies on records management, dealing with all procedures from the theoretical modeling to the records management system building. The School has built the Records Center that can integratively manage its administrative records and archives that have been erratic and unsystematic over the years. As a result, the introduction of records management has become a basis for succeeding the achievements of the KDI School and its history as well as supporting administrative and knowledge resources. As well, it is intended to be a guide for other schools or institutions when building the records management system.

Risk-Based Performance Evaluation and Prediction Tool by Characterizing Construction Projects in Pre-Project Planning (초기 단계 프로젝트 특성을 고려한 리스크 평가 및 예측 툴 개발)

  • Shin, Kang-Yong;Cha, Hee-Sung
    • Korean Journal of Construction Engineering and Management
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    • v.9 no.5
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    • pp.168-175
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    • 2008
  • Project risk factors are major triggers in cost performance in construction projects. Both owners and contractors are highly concerned in managing their risks in earlier times. As such, it is needed to provide a robust risk evaluation methodology in identifying and assessing the potential risks before project execution. In previous research, risk identification was conducted only in specific phases, i. e., design, procurement, construction. Therefore, the comprehensive approach in risk management was limited and their quantifying method was not well-defined. Since the benefit of planning in earlier times are maximized compared to later times, the risk management should be implemented in earlier planning stage. This study provide a new risk evaluation method by incorporating previous research and extensive literature review. By quantifying each risk factor from an extensive industry survey, the proposed tool can enhance the reliability of each factor weight and also the weights are categorized from a various perspectives, i.e., owners, contractors, lager-scale company, smaller-scale company, building projects. The proposed tool can be also useful in deciding on whether to proceed a particular project and How much the project contingency would be set aside in project execution. The study findings can also expedite the risk management procedure in a more systematic approach.

Irrigation-suction System for Management of Deep Sternal Wound Infection after Open Heart Surgery -Four cases- (개심술 후 발생한 심부 흉골 창상감염의 세척-흡입법을 이용한 치험 -4예 보고-)

  • 김상익;오상준
    • Journal of Chest Surgery
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    • v.36 no.6
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    • pp.431-435
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    • 2003
  • Deep sternal wound infection (with or without acute mediastinitis) is a serious complication of open heart surgery, with high rates of associated morbidity and mortality, and prolonged hospitallization. The result of treatment largely depends on timely diagnosis and appropriate surgical management. Postoperative deep sternal wound infections in 4 cases were successfully treated with extensive debridement, pressurized jet irrigation with antibiotic solution, sternal refixation by Robicsek method, and dilute antibiotic irrigation via irrigation-suction system. We report 4 cases with review of articles.

A Study on the Automotive Structural Change of High Intensity Discharge Head lamp (자동차 전조등 고압 방전 램프 구조 변경에 대한 연구)

  • Lim, Ju-Hun
    • Journal of the Korea Safety Management & Science
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    • v.10 no.2
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    • pp.53-60
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    • 2008
  • A test was conducted using two high density discharge lamps, the H2D and the structurally new H4D. They were tested for luminous illumination and luminous temperature in the day and night time. The test was conducted without crippling the performance of the H2D by adding a magnetic actuator, enabling it to move left to right, and up and down. By making these modifications we constructed a sample of the H4D. We compared the H2D and the H4D sample's luminous illumination and luminous temperature by using a photometer and a digital thermometer in the day and night time. We discovered that the H2D and H4D performed similarly from the data we gathered. Now we know the H4D has potential use and extensive research needs to be made to gather more detailed data.

Ordering Model of Fingerlings in Aquaculture Farm (치어 주문모형에 관한 연구)

  • Eh, Youn-Yang;Song, Dong-Hyo
    • The Journal of Fisheries Business Administration
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    • v.48 no.3
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    • pp.47-59
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    • 2017
  • Fish mortality is the most important success factor in aquaculture management. To order fingerlings considering the effect of mortality is a important problem in aquaculture farm. This study is aimed to decision the number and size of fry in aquaculture farm. This study build the mathematical model that finds the value of decision variable to minimize total cost that sums up the fingerling purchasing cost, aquaculture farm operating cost and feeding cost under mortality constraint. The proposed mathematical model involve biological and economical variables: (1) number of fingerlings (2) fish growth rate (3) mortality (4) price of a fry (5) feeding cost, and (6) possible order period. Numerical simulation model presented here in. The objective of numerical simulation is to provide for decision makers to analyse and comprehend the proposed model. When extensive biological and cost data become available, the proposed model can be widely applied to yield more accurate results.

Building and Activation of Network of Korean Business Residents in Japan for Global Competitiveness (글로벌 경쟁력 강화를 위한 재일코리안 네트워크 형성 및 활성화 방안)

  • Ryu, Kyosai;Lee, Young-Chan
    • Knowledge Management Research
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    • v.12 no.1
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    • pp.77-89
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    • 2011
  • The purpose of this study is to examine the effects of social capital on the economic performance of Korean Business Residents in Japan and global competitiveness of Korea, and to find out social capital is the antecedent factor of these two variables. To serve the purpose of this study, we conducted the extensive survey on 153 Korean Business Residents in Japan in diverse industries. From the result, we identified that the economic performance becomes higher as the level of social capital increase, and the Korean Business Residents which has good performance affect the global competitiveness of Korea.

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CNN based IEEE 802.11 WLAN frame format detection (CNN 기반의 IEEE 802.11 WLAN 프레임 포맷 검출)

  • Kim, Minjae;Ahn, Heungseop;Choi, Seungwon
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.16 no.2
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    • pp.27-33
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    • 2020
  • Backward compatibility is one of the key issues for radio equipment supporting IEEE 802.11, the typical wireless local area networks (WLANs) communication protocol. For a successful packet decoding with the backward compatibility, the frame format detection is a core precondition. This paper presents a novel frame format detection method based on a deep learning procedure for WLANs affiliated with IEEE 802.11. Considering that the detection performance of conventional methods is degraded mainly due to the poor performances in the symbol synchronization and/or channel estimation in low signal-to-noise-ratio environments, we propose a novel detection method based on convolutional neural network (CNN) that replaces the entire conventional detection procedures. The proposed deep learning network provides a robust detection directly from the receive data. Through extensive computer simulations performed in the multipath fading channel environments (modeled by Project IEEE 802.11 Task Group ac), the proposed method exhibits superb improvement in the frame format detection compared to the conventional method.